Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExemplary Service and Genuine Kindness
I cannot express enough gratitude for the exceptional service provided by Bethal and Martina at JOHN&Co Real Estate Agency. From the moment I stepped into their office, their warmth and professionalism were evident.Bethal and Martina went above and beyond to help me find the perfect home. They patiently listened to my requirements and preferences, ensuring that every property they showed me aligned with my needs. Their knowledge of the market was impressive, and their guidance throughout the entire process was invaluable.What truly sets Bethal and Martina apart is their genuine kindness and dedication to their clients. They treated me not just as a customer, but as a friend, always ready to lend a helping hand and offer support whenever I needed it. Their positive attitude and unwavering optimism made what could have been a stressful experience, an enjoyable one.Thanks to Bethal and Martina, I am now happily settled in my new home, and I couldn't be more grateful for their assistance. If you're looking for a real estate agency that prioritizes customer satisfaction and goes the extra mile, I wholeheartedly recommend Bethal and Martina at JOHN&Co. They are the epitome of professionalism, helpfulness, and kindness in the real estate industry.
Ahmed · 5 May 2024
★★★★★ 5/5
GoogleI had the pleasure of working with Sania. I must say, she was simply fantastic. Her kindness and friendliness made the whole process a breeze. Not only she was approachable and easy to talk to, but her helpful nature truly stood out. Whenever I had a question or needed assistance, she was always there to guide me and provide support. I highly recommend Sania for anyone looking for a professional and caring agent. Thank you for your outstanding service!
Iamnina.ilovic · 22 May 2024
★★★★★ 5/5
TrustpilotAmazing Experience as Landlord with Isabel, Vanessa and Marwa! Highly Recommend!
Isabel, Vanessa and Marwa were absolutely fantastic during my process a landlord to rent out my flat for the first time. Isabel’s knowledge of the process was second to none, Vanessa was brilliant a showcasing my apartment and did an excellent job securing a top level offer for me and Marwa was superb at co-ordinating on the admin side. A truly stress-free process that I thought was going to be the opposite. Highly recommend to any landlords looking to rent out their place. Thanks team!
Aaron · 3 May 2024
★★★★★ 5/5
GoogleBaheer and Isobel were very helpful with helping me find my new rental apartment. From viewing to finalising the tenancy, the service was fast, responsive and professional. I definitely recommend!
Mosh · 16 January 2026
★★★★★ 5/5
GoogleIsobelle and Marzaan provided exceptional support throughout my move‑in process. They were consistently responsive, professional, and made every step straightforward and stress‑free. Their commitment to clear communication and helpful guidance ensured a seamless transition into my new home. I would confidently recommend their service to anyone.
Min · 11 September 2026
★★★★★ 5/5
TrustpilotSpyros’s service is amazing
Spyros is one of the nicest person I have ever met. He is efficient, has a friendly attitude and is willing to help you with anything. I think he is a role model for everyone. My bed has been broken for a long time. The landlord has been unwilling to reply to my messages and let me use the broken mattress and bed for several months. I feel helpless, but with the help of Spyros, everything has been solved in just a week. I feel very happy and relieved to get practical solutions within a week. To be honest, I never had any expectations for British staff, but he surprises me that there is still such excellent staff in uk.
Lance · 26 April 2024
★★★★★ 5/5
TrustpilotBethel and Amy's professional assistance
I want to thank you for Bethel, Amy and her team for quickly finding a tenant for my apartment and handling everything efficiently from the start. Their efforts made the move-in process smooth and hassle-free. I appreciate your professionalism.
WT · 28 September 2024
Agent replied · 29 October 2024
Thank you for your feedback! We’re thrilled that Bethel, Amy, and the team were able to quickly find a tenant and handle everything so efficiently. It's great to hear the move-in process was smooth and hassle-free. We truly appreciate your kind words and look forward to working with you again!
★★★★★ 5/5
GoogleAndrew Healy was really sweet and helpful. Tried all his best to find a suitable place for me. Very kind and great person to talk to.
Jet · 16 February 2026
★★★★★ 5/5
TrustpilotA big thank you to Elliot and team!
Elliot thank you for an exceptional service. You were always there, listened and supported with any queries. You are always polite and profesional. You made the experience very simple for us as first time buyers. We will always be grateful for your support in finding us our home.
Perpetua · 18 April 2024
Agent replied · 13 June 2024
Hi Perpetua,Thank you for leaving this feedback, it's a fantastic testament to Elliott's professionalism and service. We will be sure to pass your appreciation along to him.
★★★★★ 5/5
TrustpilotBethel Gamma is an absolute darling
Bethel Gamma is an absolute darling. She handles her work with finesse and I am glad my case has been assigned to her. Keep up the good work and I look forward to mutual collaboration for many years to come.
KK · 3 September 2024
Agent replied · 29 October 2024
Thank you for taking the time to leave this kind review. Bethel will be thrilled you have been consistently impressed with his case handling. We look forward to our continued partnership, and the opportunity to assist you.
★★★★★ 5/5
TrustpilotGreat rental experience!
As there is no way to use Whatsapp easily in China, Claudiu Ciupitu was kind enough to help us with Wechat, the whole process was easy and pleasant, and the final house exceeded expectations, thank you very much!
Minjie · 28 September 2024
Agent replied · 29 October 2024
Hi Minjie,Thank you for sharing your experience! We understand the challenges of international communication, and we're glad Claudiu could assist you via WeChat. We're pleased that the whole process was easy and pleasant, and that your new home exceeded your expectations!
★★★★★ 5/5
TrustpilotPriscilla and Amy
Amy Wood was astounding in helping me to search for listings before settling and negotiating on my current property! She was extremely helpful and I'm thankful for her help :)Priscilla has also been a great property manager in following up maintenance requests and helping us to resolve issues as soon as she can!
Consumer · 21 December 2023
Agent replied · 13 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback, your comments are really appreciated. We will make sure to pass this onto Priscilla and Amy.Wishing you all the best for the new year!
★★★★★ 5/5
TrustpilotAbida Tasnim has been very helpful so…
Abida Tasnim has been very helpful so far in answering our queries as well as dealing with tricky situations we had. She is very responsive and has managed to give us a peace of mind. Thank you very much.
Denis · 6 September 2024
Agent replied · 29 October 2024
Hi Denis,Thank you so much for your wonderful feedback! We’re delighted to hear that Abida has provided valuable insight and supported you through the process. We’ll be sure to pass along your kind words to her. If you need any further assistance, don’t hesitate to reach out.
★★★★★ 5/5
GoogleAndrew Healy was extremely helpful in my search for a new place. Very friendly and professional, he answered all my questions promptly, and throughout the whole process, from viewing to renting, he was always available to help. Highly recommended!
Jose · 11 October 2025
★★★★★ 5/5
TrustpilotGreat service from Jordan Ellis-Hope
The delivery of my new bed was really quick- special thanks to Jordan Ellis-Hope for being so polite and helpful. He worked out a problem I was having with the portal also and made the whole process seem so easy. Response times were super quick. Thanks again!
PR · 7 April 2024
Agent replied · 13 June 2024
Thank you for your kind words regarding Jordan. She'll be pleased to hear her services were appreciated and we're sure she will strive to keep up the good work. If you need any further help, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotWe had a really great experience with…
We had a really great experience with Shareen! She was very friendly, responsive and efficient throughout the whole process, and communication was always clear and prompt. She kept us updated and was always happy to help with any questions we had.
Ruizhe · 29 September 2026
★★★★★ 4/5
TrustpilotShareen was quite responsive throughout…
Shareen was quite responsive throughout the process and we appreciated her efforts. She received the house in a very bad state from the previous tenants and worked under a compressed timeline to get it to us in time. We continuously have open communication lines with her which has been fab.
Sama · 31 January 2024
Agent replied · 13 June 2024
Hi Sama,Thank you for your valuable feedback, we are happy to hear Shareen was efficient in supporting you on your property journey. We will be sure to pass your kind words on to her.
★★★★★ 5/5
TrustpilotWe are very glad to have Candice Chan &…
We are very glad to have Candice Chan & Martina De Luca for our real estate process needs. ..Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I would highly recommend Candice & Martina to anyone looking for superior real estate services
Corporate · 12 December 2023
Agent replied · 13 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Candice & Martinas day!Wishing you all the best for the rest of 2023!
★★★★★ 5/5
GoogleEveryone I spoke with was friendly and helpful! Special thank you to Faid who ALWAYS replied to me super fast to any questions I had! I was out the UK when I was looking for a flat and he really made the whole process go so smooth for me ( i.e send me vids of property). The flat itself is also immaculate so very happy overall. Definitely would recommend.
Sakir · 22 June 2022
Agent replied · 21 June 2024
Hi Sarita,
That's wonderful to hear. Thanks for taking the time to leave your feedback.
All the best,
Johns&Co Team
★★★★★ 5/5
TrustpilotHelpful and smooth transition/check-out process
Olivia Thomas was extremely helpful with the issues encountered throughout my tenancy and was efficient and understanding in my schedule and arranging contractors' visits. Not only that, she went above and beyond in the checkout process by helping with my transition into another unit. I highly recommend Olivia as a property manager!!
Consumer · 4 December 2023
Agent replied · 13 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Olivia's day. Wishing you all the best for the rest of 2023!
★★★★★ 5/5
Trustpilotsuperfood agent
superfood agent，find tenants quickly and professionally, manage my property carefully and treat me so well even after the tendency,surely will come back to cooperate again in the future:)
Bonnie · 15 May 2026
Agent replied · 31 May 2026
Hi Bonnie,
We're pleased to hear you were highly impressed with our team's care and efficiency. We look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotMy Pleasant Eexperience
I recently had an exceptional experience working with Vanessa at John & Co. Her dedication, expertise, reliability, and friendly demeanour made the entire process enjoyable. I highly recommend Vanessa and the team at John & Co for their commitment to excellence. Thank you!
Ella · 28 May 2024
Agent replied · 13 June 2024
Hi Ella,Thank you for this glowing review. This is a fantastic testament to Vanessa's professionalism. We are pleased you had such a great experience, don't hesitate to reach out if you need any assistance in the future.
★★★★★ 5/5
TrustpilotParam is a great property manager
Param has been great as a property manager. He has assisted well with the issues we reported, which were far and few in between. He is professional and courteous. I shall miss his professionalism.
Nikhil · 24 October 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Lara and Param .
★★★★★ 5/5
TrustpilotOverall very good end of tenancy…
Overall very good end of tenancy experience. J&C were the letting and managing agency. Process was streamlined and the team very responsive. Special shout out to Spyros who was overseeing the process - very reasonable and practical to deal with, super friendly throughout
Noam · 23 May 2024
Agent replied · 13 June 2024
Hi Noam,Thank you for sharing your positive end-of-tenancy experience with us! We're thrilled to hear that our team at Johns&Co, especially Spyros, provided a streamlined process and responsive support. Your kind words about Spyros's friendliness and practical approach are greatly appreciated.Should you need assistance in the future, please don't hesitate to reach out.
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