Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPriscilla at Royal Wharf
Priscilla has been our property manager during our term in Royal Wharf and she has been excellent. Very responsive to messages, always follows up on requests, easy to get a hold of and very friendly. Thank you for all your help!
Abbey · 26 June 2024
Agent replied · 24 August 2024
Hi Abbey,Thank you so much for your kind words! We are thrilled to hear that Priscilla has provided you with excellent service. Your satisfaction is our top priority, and it’s wonderful to know that she has been responsive, attentive, and friendly throughout your stay. We appreciate your feedback and thank you for choosing us!
★★★★★ 5/5
TrustpilotTo be honest
To be honest, I had a great and fulfilling experience with them. They helped me understand all the rental specifics and processes and were incredibly welcoming and supportive. I would especially like to thank Candice, Mehdi, and Faid for their assistance. I'm grateful to everyone.
Arwa · 12 April 2024
Agent replied · 13 June 2024
Hi Arwa,Thank you for your honesty! We're pleased to hear you had nothing but positive things to say about our team and that they exemplified quality customer service. Thank you for allowing us to support you on your property journey.
★★★★★ 5/5
TrustpilotMoving into LCI.
Sarah and Alexandra helped us move into LCI. Was a very fast, smooth, and transparent process, with them catering to our requests and questions at every step. Sarah was especially attentive during our viewing day.
Tom · 30 September 2024
Agent replied · 29 October 2024
Hi Tom,We’re thrilled to hear about your positive move-in experience at LCI! Sarah and Alex work hard to make sure everything goes smoothly, and we’re happy they were able to cater to your requests. Enjoy your new home!
★★★★★ 5/5
TrustpilotCharlie Carter was outstanding
Charlie Carter was outstanding in his proactive approach. He marketed the apartment and found tenants before he even got in touch. He wrapped up the details quickly and professionally. A seamless experience from start to finish.
Ismail · 13 September 2024
Agent replied · 29 October 2024
Hi Ismail,Thank you for your wonderful feedback! We’re delighted to hear that Charlie’s proactive approach made such a difference in your experience. We pride ourselves on delivering seamless service, and we’re glad Charlie made that happen for you.
★★★★★ 5/5
TrustpilotWhole process was brilliant
Whole process was brilliant. Michael was very responsive and such a great person to get us into our new home. The whole team really supported us and matched us with a great place. Thanks all!!
Alex · 24 September 2024
Agent replied · 29 October 2024
Hi Alex,Thank you for the great feedback! We're so pleased to hear that Michael and the team were able to make the process smooth and match you with a great new home. We take pride in being responsive and supportive, and it's fantastic to know you had such a positive experience. Best wishes for your new home, and feel free to contact us if you need further assistance.
★★★★★ 4/5
TrustpilotSo far so good as a landlord
I recently had the pleasure of working with JohnsCo for my property rental.The letting administrator Candice Chan assigned to my case has been exceptional. She consistently replied to my emails promptly and was helpful throughout the process. Her efficiency and responsiveness made the initial stages of renting my property smooth and hassle-free. While the property manager handled administrative tasks efficiently, the communication with the property managers could be more streamlined. There were instances where communication delays occurred, making it slightly challenging to relay important information between me and my tenant.
Yanfei · 22 January 2024
★★★★★ 5/5
TrustpilotToday I will have the best sleep in two…
Today I will have the best sleep in two years. Once again a huge big thank to Spyros’s assistance of my bed issue.You are much better than those who reply me via emails before. I can't believe I finally got a new bed and mattress. A problem that has been bothering me for a long time has finally been solved. Thank you from my heart. 100 points of service attitude, 100 points of work efficiency
Lance · 1 May 2024
★★★★★ 5/5
TrustpilotAppreciation For Professional Service
Appreciation For Professional Service Liam Alwar has been extremely responsive and helpful when I requested some assistance to purchase the mattress issue in my property. He responded to all my emails promptly making it a very easy and pleasant process. Liam is great !!
Kwok · 12 April 2024
Agent replied · 13 June 2024
Hi Kwok,Thank you for this review. Its great to hear Liam was able to resolve this issue for you, and kept you in the loop throughout the process. We'll be sure to pass this positive feedback along to him.
★★★★★ 5/5
TrustpilotMy thanks to Sardar and the team for…
My thanks to Sardar and the team for their adept and efficient management of a complex scenario. Sardar kept me fully informed and offered options and solutions. My thanks to him and all the team for their kind and courteous attention.
Raj · 6 June 2024
Agent replied · 13 June 2024
Hi Raj,Thank you so much for your kind words! We're thrilled to hear that Sardar and our team were able to effectively manage your situation and provide you with the support you needed. Keeping our clients informed and offering solutions is always our top priority, and we're grateful for the opportunity to assist you. Your appreciation means a lot to us, and we look forward to serving you again in the future. Thank you for choosing us!
★★★★★ 5/5
TrustpilotExcellent!
Our experience with johns & co has been excellent. Bradley and Leigh were responsive and helped us navigate every stage of the process making it less stressful for us. Well deserved 5 stars!!
WM · 18 October 2024
Agent replied · 29 October 2024
We’re glad to hear Bradley and Leigh made a difference in your journey. Thank you for the five stars and for choosing Johns&Co!
★★★★★ 5/5
TrustpilotGreat service and speedy response
The John&Co london city island team has been super helpful, especially Joynal when we had problems with our oven. Joynal liaised with the landlord and got the appointment in with contractors very quickly to resolve the issues. Thanks for your swift actions to minimise disruption
Matthew · 21 March 2024
Agent replied · 13 June 2024
Hi Matthew, Thank you for your glowing review! We're thrilled to hear that Joynal and our team were able to swiftly resolve the issue with your oven. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotLara Robson has been super responsive…
Lara Robson has been super responsive during the move in process and has been available for all queries and questions. She’s been ensuring we have everything and making all the different calls and requested needed.
Fouzia · 13 September 2024
Agent replied · 29 October 2024
Hi Fouzia,Thank you for your feedback! We’re thrilled to hear that Lara has been responsive and helpful during your move. We wish you all the best in your new home, please let us know if there is anything else we can assist you with.
★★★★★ 5/5
TrustpilotThe process was smooth and easy
The process was smooth and easy. I am always well informed throughout the process. Kudos to Candice for taking good care of my account.
Ronald · 27 May 2026
Agent replied · 13 June 2024
Hi Ronald,
Thank you for leaving this review. We're pleased to hear Candice took such good care of you throughout the process, keeping you well informed throughout. We'll be sure to share your feedback with her.
★★★★★ 5/5
TrustpilotMaintenance work
Johns is easy to deal with and most of the time they get things right, albeit sometimes they need to be chased rather than taking the initiative. However, in the latest maintenance task Priscilla Ogefere was excellent at responding and providing a more competitive quote.
Cjm2503 · 6 March 2024
Agent replied · 13 June 2024
Thank you for this feedback, we are pleased to hear Priscilla was able to show you a true Johns&Co service. Client satisfaction is always our foremost priority and we always strive to ensure you receive an excellent standard of service.
★★★★★ 5/5
GoogleJoe from the Brentford branch is very helpful and professional. He listened to the type of property I was looking for , came up with a better property that I was looking at. The property offered more. Happy with Johnson&co from Brentford, a very tight team well organised , always helpful with a positive can do attitude. I would highly recommend Johnson & co. great service.
Tanya · 22 June 2022
Agent replied · 21 June 2024
Hi Tanya,
Thank you for the kind feedback and 5-star review. We are very happy Joe was able to help you find the right property for you!
Kind Regards
JOHNS&CO
★★★★★ 5/5
TrustpilotAs a remote landlord I have been very…
As a remote landlord I have been very impressed with the overall service provided to me by the team at John & Co, particularly Charlie, Alexandra and Cynthia. Thank you for the pleasant experience and the seamless transition.
Taimni · 14 July 2024
Agent replied · 24 August 2024
Hi Taimni,Thank you for your kind review, and for placing your trust in our team. We understand the work that can go into being a remote landlord, and we are pleased to have the opportunity to assist you.
★★★★★ 5/5
TrustpilotPriscilla the fabulous
Priscilla was fantastic in sorting out a smooth transition of my tenants. She showed immense patience and skill in dealing with the difficult situation of negotiating the various costs and charges for the outgoing tenant keeping my interest in mind.
Kausik · 6 June 2024
Agent replied · 13 June 2024
Hi Kausik,Thank you for your review! We're thrilled to hear that Priscilla provided such excellent service in managing the transition of your tenants. It's wonderful to know that she demonstrated patience and skill in navigating the complexities of negotiating costs and charges, always keeping your best interests in mind. We truly appreciate your kind words and your trust in us. If you ever need assistance again, please don't hesitate to reach out. Thank you for choosing us!
★★★★★ 4/5
TrustpilotProfessional but paying late
Pro: professional services, prompt advert and finds tenants fairly quick, each step is achieved in good manner and order.Con: I had bad experience before when other agent didn’t transfer rental to me in time. So I asked and confirmed about the transaction plan carefully. However 2 days after the last day as they promised to send the money, I had to ask the team in writing to request the rental. Only until then I was told there’s “technical issue.” If you are not too keen to pay mortgage or other planned spending, this is a professional agent, including being slightly late in paying rental in a professional way. BTW I have not received it and this is the 10th day from tenant move-in.
Xi · 10 October 2024
Agent replied · 29 October 2024
Hi Xi,Thank you for sharing your detailed feedback! We’re glad to hear you found our services professional and efficient. Your understanding and patience are appreciated, and we’ll work harder to improve the overall experience. So we can look into this matter immediately, please get in touch with us at customercare@johnsand.co.
★★★★★ 5/5
TrustpilotGreat care and support
Amber and Marwa made sure the moving experience was as seamless as possible. They’ve conducted the whole process with great and continuous communication, flexibility and showed real care and respect towards my wife and me. Thank you both!
Yuri · 1 July 2024
Agent replied · 24 August 2024
Hi Yuri,Thank you for your kind review. We are pleased to hear Amber and Marwa made the moving process as smooth as possible for you, and were flexible to your needs. We will be sure to pass your appreciation along to them both. If you need any further assistance, don't hesitate to reach out!
★★★★★ 4/5
TrustpilotJoynal was very attentive and helpful…
Joynal was very attentive and helpful when I required some assistance in fixing a serious heating issue in my flat. If it was not for them I do not believe that I would have resolved the situation in such a timely manner.
Tony · 12 April 2024
Agent replied · 13 June 2024
Hi Tony,We're pleased to hear Joynal was able to resolve this issue for you. Not having heating can be a pain, especially with the weather we've had recently! We'll be sure to pass your gratitude along to Joynal.
★★★★★ 1/5
TrustpilotThis is a scam company, avoid. After sales no service,
This is a scam company. G77 legacy building. they charged you £2000 for existing damages for a building that was 15 year old when i live there for 6 months, and they never want to give u the deposit back. they asked me to throw away the beds and mattress due to damages, then suddenly they charged you for it. same with existing scratches etc. they never bothered to check inventory reports. no service after sales, everything damaged, then they charged u for it after u moved out. pure scam. please avoid this company, and go for OPENrent or Foxton etc. avoid johns and co at all cost
Helen · 30 September 2024
Agent replied · 29 October 2024
Hi Helen,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotGreat experience
We had an outstanding experience with our estate agent, thanks to Candice, Savannah, and Sania. They were always quick to respond and very supportive, making our rental journey smooth, stress-free, and a great experience. We highly recommend their services!
Jiaqi · 25 May 2024
Agent replied · 13 June 2024
Hi Jiaqi,Thank you for your wonderful feedback! We're thrilled to hear that Candice, Savannah, and Sania made your rental journey smooth and stress-free. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotAmazing support
Dealing with Sardar Berzo was easy and friendly. Sardar instantly responded to all of my questions with all of the details.Working with this type of property manager was a great experience, I can't recommend him more! Thank you for your help!
Antonio · 15 April 2024
Agent replied · 13 June 2024
Hi Antonio,Thank you for this great feedback. We'll be sure to pass your kind words along to Sardar, we're sure it will make his day.
★★★★★ 5/5
Trustpilotproperty management
when saying property management only one person comes on mind He is the most polite understanding helpful person you can deal with thank you Spyros Miaris it was a pleasure having you as our property manager wish you all the luck in your career
Hesham · 13 February 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Spyros.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
