Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSAM ORME
Dear ,I wanted to take a moment to express my heartfelt gratitude for the invaluable help from ( SAM ORME ) in finding my new apartment. His assistance made the whole process smooth and stress-free. I truly appreciate his time, effort, and support throughout this journey. Thanks to him , I now have a wonderful place to live. His kindness and generosity means alot to me , and I am so thankful to have his as an consultant.With sincere thanks and warm regards
M · 18 September 2024
Agent replied · 29 October 2024
Thank you for sharing your fantastic experience with Sam Orme! We’re delighted that he made the process smooth and stress-free for you. Your needs are paramount to us, and we’re thrilled you found a wonderful home with Sam's help.
★★★★★ 1/5
TrustpilotAgents who open the flat door without informing the tenant.
They are so crazy that as a tenant I experienced twice the door of my flat being opened by their colleagues as well as subcontractors without being informed first. There is no security at all.
温为 · 30 July 2024
Agent replied · 24 August 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotThanks!
Anthony was super helpful from start to finish - really grateful for the time, care and consideration he put into ensuring this process was a seamless one for me. Thanks also to Marwa for her speedy responses and comms. Appreciate you both! xx
Yomz · 27 February 2024
Agent replied · 13 June 2024
Hi Yomz,Thanks for leaving this brilliant review, Anthony and Marwa will be thrilled to hear how much you appreciated their service. Best wishes.
★★★★★ 5/5
TrustpilotSatisfactory service
Fast and expeditious in finding a new for our property and the documentation and all other works pertaining to the Tenancy was also fast and efficiently.We are very satisfied with their service and performance by Amy Bridge, Grace and James
Krishna · 26 April 2024
Agent replied · 13 June 2024
Hi Krishna,Thank you for your kind review. We're glad to hear you were impressed with our team. We'll be sure to pass your positive feedback along to them. If you need anything else, just let us know!
★★★★★ 5/5
TrustpilotShareen, a testament of professionalism.
Shareen was an extremely helpful person that guided me through the tenancy laws and process. I am forever in debt for her due to her help and professionalism. Truly a big thank you, and we need more people like her in the industry. Yea
G · 1 February 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Shareen.
★★★★★ 5/5
TrustpilotReally impressed with the service
Really impressed with the service I received from the team. Nicole Wright and Luke Pitchen helped me resolve a maintenance issue efficiently and were both friendly, proactive, and easy to deal with. They genuinely cared about getting the issue sorted quickly and kept communication clear throughout. Thank you again for all your help!
Akshara · 29 May 2026
★★★★★ 5/5
TrustpilotDuncan has been more than extraordinary…
Duncan has been more than extraordinary . Efficient and very professional . The renewal has gone so easy and specially as he had some very wilful negotiation to do with my tensnt to get the best for both of us . Thank you Duncan
Ramona · 26 January 2024
Agent replied · 13 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Duncan.
★★★★★ 5/5
GoogleI just moved into the area and had a great experience with John’s and Co agent, Andrew Healy. What a guy! He was so friendly and kind from the first phone call and throughout the process. He was patient and always accommodating with our wish to view the property multiple times. I could tell, as we walked around the area, that he is very highly regarded by the local community due to his professionalism and friendly nature. But his knowledge of the local area and understanding of what we were looking for was really impressive and honestly helped us settle into the area. Plus, he’s a great communicator so we were always kept up to date. I’ve rented so many places in many countries and Andrew / John’s and Co really stands out as having made the process smooth, easy, and pleasant.
AMC · 11 October 2025
★★★★★ 5/5
TrustpilotGreat service
Great service, everything was done on time and with am amazing positive attitude. Claudio, Andrew and Rachel were wonderful to work with and extremely professional from the viewing to the proposal and on to the final stages of the rental agreement.
Nadav · 22 March 2024
Agent replied · 13 June 2024
Hi Nadav,We're thrilled to hear our West Hampstead team were able to represent the excellent standard of service our clients have come to expect from Johns&Co. Thank you for your kind feedback, if you need anything in the future do not hesitate to reach out.
★★★★★ 5/5
TrustpilotMimi was very helpful in following my…
Mimi was very helpful in following my property matter especially during the recent maintenance work requested by the tenant. I was impressed with her close follow-up as well. Much appreciated.
Emil · 2 October 2024
Agent replied · 29 October 2024
Hi Emil,Thank you for your wonderful feedback! We’re glad to hear that Mimi provided the close follow-up and support needed during the maintenance process. Keeping everything on track for our clients is key, and we’re happy to hear you were impressed. We appreciate your trust and look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotRahhan was great
Rahhan was great. Fast response, easy and honest which is needed as a tenant who’s renting as an international tenant. Satisfies both tenant wants and needs as well as the landlord.
Zaid · 14 September 2024
Agent replied · 29 October 2024
Hi Zaid,Thank you for your kind words about Rahhan! It’s wonderful to hear that he was able to meet both your needs and those of the landlord. We always aim to make the process as seamless as possible for everyone involved.
★★★★★ 5/5
TrustpilotGreat experience
Charlie, Cynthia and Victoria were all a tremendous help in finding us our next home. They guided us through the process and made it very easy. Couldn’t recommend this company enough.
Lawrence · 14 September 2024
Agent replied · 29 October 2024
Hi both,We’re so happy to hear that Charlie, Cynthia, and Victoria made your home search an easy and pleasant experience! Thank you for your recommendation, we wish you the best in your new home.
★★★★★ 5/5
TrustpilotExceptional !
Exceptional !! Savannah has been amazing. Always responsive and always keeping me updated. She's helped a lot and made the process so much easier. She's so friendly too !! Highly recommend !!
Nawal · 28 August 2024
Agent replied · 29 October 2024
Hi Nawal,Thank you for your glowing review! We’re absolutely delighted that Savannah was able to make your experience so smooth and easy. Her dedication to keeping clients updated and informed is something we truly value, and we’re glad it made such a positive difference for you. We appreciate your high recommendation and look forward to assisting you with any future needs!
★★★★★ 5/5
TrustpilotProperty Management
Olivia Thomas is an exceptional property manager. She is approachable, responsive, and genuinely cares about making sure everything runs smoothly. It is because of her pro activity that my experience as a tenant in Royal Wharf has been hassle-free - thank you!
Teah · 22 February 2024
Agent replied · 13 June 2024
Hi Teah,Thank you for leaving this kind review, we hope you enjoy Royal Wharf living!
★★★★★ 5/5
TrustpilotEfficient and balanced support
The support and advice from Katy Donachie and her team has always been very professional, providing information and balanced advice promptly. The renewal process was completed very quickly and efficiently consulting both parties and taking their views into account. Thank you for your support!
Mayra · 4 January 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Katy.
★★★★★ 5/5
TrustpilotGreat service, brilliantly led by Savannah Renaud
Savannah Renaud, Param and the Brentford team have been fantastic in the manner in which they have handled my rental. As a new landlord, they have covered every item professionally and in such a friendly manner. Savannah has been outstanding.
Paul · 27 March 2024
Agent replied · 13 June 2024
Hi Paul,We're pleased to hear our Brentford team have provided you with such fantastic service. Becoming a first time landlord can be daunting but we will always be on hand to support you - don't hesitate to reach out to us if you need any further assistance.
★★★★★ 5/5
TrustpilotThank You, Priscilla Ogefere
It was a minor matter but Priscilla helped to follow-up and resolve it over some weeks in a very professional manner. She is punctual in her reply and her feedback was reassuring. Once again, thank you Priscilla.
Mslim · 22 May 2024
Agent replied · 13 June 2024
Thank you for leaving this feedback. We're pleased to hear Priscilla, was both prompt and professional in her service, and we will be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotHighly recommend my agent
Highly recommend my agent, Johnson &Co, most of their staffs are really good, looking after my properties, like Denisa, Pavlo.
Although the management fee is not cheap, it’s worth worthy, you can trust them.
Lingfei · 25 September 2026
★★★★★ 5/5
GoogleI had an exceptionally positive and completely stress-free experience. Special recognition goes to Baheer, whose professionalism, responsiveness, and willingness to assist at every stage were truly outstanding. He was consistently available, approachable, and dedicated to ensuring everything ran smoothly. I would highly recommend without hesitation! Thank you for helping us find our dream home!
Zé · 11 May 2026
★★★★★ 5/5
TrustpilotVery good Letting team
Hi, we want to express our thanks to Johns&Co's Letting team (especially Marwa and Vanessa) in helping us finding the tenants in a quick manner and professional way. I would highly recommend for any future landlords.
KK · 3 June 2024
Agent replied · 13 June 2024
We are pleased our Lettings team have impressed you, and have let your property efficiently and professionally. Thank you for choosing Johns&Co, and for your recommendation.
★★★★★ 5/5
GoogleAfter having my property for sale for over 4 months with another property agency, I starting with John and Co who managed to find a buyer on the very first day.
Impressive service, I definitely recommend them to anyone looking for a professional and speedy process.
Thanks Dominic and Dyaun !
Arnaud · 22 June 2023
Agent replied · 21 June 2024
HI Arnaud,
Thank you for your great review and feedback - we are very grateful! We are very pleased Dominic & Dyaun was on hand to assist with your rental!
Kind Regards
JOHNS&CO
★★★★★ 5/5
TrustpilotAlexandra Ene and his hard work gives…
Alexandra Ene and his hard work gives me a very good impression. I often felt kind and professional from him in past connection. Thank you so much Alexandra.
Cheng · 8 October 2024
Agent replied · 29 October 2024
Hi Cheng,Thank you for your kind words! We’re pleased to hear that Alex's hard work and professionalism left such a positive impression on you. We appreciate your feedback and look forward to continuing to assist you in the future!
★★★★★ 5/5
TrustpilotDealing with Sam in Lettings has been a…
Dealing with Sam in Lettings has been a great experience! He made sure we viewed lots of options until we found the correct apartment. Very attentive, informative and did an excellent job. Still my point of contact and always happy to help.
Debbie · 22 January 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Sam.
★★★★★ 5/5
TrustpilotCustomer service
The customer service stand out for me. In particular Toyin Adeyele has been outstanding in providing a first class service for me as a landlord. They are responsive, professional and friendly in their approach.
Maan · 26 June 2024
Agent replied · 24 August 2024
Hi Maan,Thank you for your fantastic review! We're thrilled to hear that Toyin has provided you with outstanding service. We appreciate your recognition and are committed to maintaining the high standard of service you’ve experienced.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
