5/5
TrustpilotVery good service
Staff and service. Recently I had a very good service and solution by Mr. Luke Thomas.
Trusted Agent profile · Brentford
JOHNSCO Brentford reviews
★★★★★
1,237 reviews across 3 platforms
192 High Street, Brentford, TW8 8LB
Part of JOHNSCO, see every office.
JOHNSCO's office in Brentford, at 192 High Street, is rated 4.8 out of 5 across 1,237 reviews on three platforms, including 178 Google reviews rated 4.8.
178
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,058
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBrooke thank you for helping find my…
Brooke thank you for helping find my new apartment. The moment I talked with Brooke and passed on my requirements she was on the case and within 24hrs I had put in an offer on an apartment that I am extremely happy about. Brooke you rock thanks a million.
Agent replied · 13 June 2024
Hi Musi,We're thrilled to hear Brooke understood your needs perfectly and aligned them with a property perfect for you. We wish you all the best in your new home!
5/5
TrustpilotReally pleased with the service!
Really pleased with the service!Always very well and kindly helped by our estate agent Vanessa. Every query was addressed and dealt with equally seriously. Also easily accessible by phone and email. Thanks for the professional way of working!
Agent replied · 29 October 2024
Hi Mike,Vanessa is grateful for your kind words! We’re happy to have been accessible and able to address all your queries. Thank you for choosing Johns&Co!
5/5
TrustpilotI can only say Mr
I can only say Mr. C. Clupito gave us great service and support Good customer service means consistently meeting customers' expectationasy, personalised and empathetic. John's& Co delivered excellent customer service they take time to understand the needs of my nephew unique needs. Thank you from my heart.
Agent replied · 13 June 2024
Thank you for your kind words! We're thrilled to hear that Claudiu provided you with great service and support. At Johns&Co, we strive to deliver excellent customer service, tailored to each individual's unique needs. Your heartfelt appreciation means a lot to us.
5/5
TrustpilotPriscilla was very helpful
Priscilla was very helpful, got my matter sorted very quickly too.
Agent replied · 24 August 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
5/5
TrustpilotI had a recent issue with my lock hence…
I had a recent issue with my lock hence I contacted Lara Robson who responded promptly and arranged for the lock to be sorted within few hours the same. Lara has great customer service, very polite and responds swiftly to every concern have raised with her. She is great!
Agent replied · 13 June 2024
Hi Konah,We're pleased to hear Lara was able to get your lock issue resolved swiftly. We understand your time is precious and will always seek to mitigate any inconvenience for you. If any issues arise, do not hesitate to reach out to us!
5/5
TrustpilotKate handling
Kate handled the all rent review elegantly, expressing herself very nicely and most of all did not made if as if she was pushing and dictating as a lot of others did in the past.As a Landlord, for many years , I am myself I can confirm that I liked it very much!!
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Kate .
5/5
TrustpilotVictoria has done an amazing job
Victoria has done an amazing job at guiding us through every step of the process, promptly answering and following in up each question (and we had many). She made the whole process of putting the property up for rent easy and straightforward.
Agent replied · 17 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Laurens day!Wishing you all the best for the rest of 2023!
5/5
TrustpilotExcellent team!
Savannah Renaud and the Brentford team and also Faid Al-Jashamie who helped me do the tenant search. All of them are very helpful and responsive. Always reply promptly for my query. This is important as I'm residing overseas and I appreciate timely response and support from the team.
Agent replied · 13 June 2024
Hi Kathy,Thank you for your positive review! We're delighted that Savannah, Faid, and the Brentford team were efficient in assisting you in your tenant search. We understand this can be especially difficult when overseas.Your appreciation means a lot to us, and we're committed to continuing to provide excellent service. If you ever need assistance in the future, feel free to reach out!
5/5
TrustpilotElliott of John & Co has done a fantastic job!
My agent Elliott of John & Co has done a fantastic job in helping me to follow-through the whole sales process till completion. He has gone above and beyond to ensure all the steps are on track and keeping me, an overseas seller, well informed. Many many thanks!
Agent replied · 13 June 2024
Hi Bruno,Fantastic to hear Elliott has kept you informed at all points of your property journey, making it a positive and smooth experience for you. We'll be sure to pass your kind words along to him, it will make his day!
5/5
TrustpilotWorking with Johns Lettings Dept
Working with Johns Lettings Dept, in particular with Bethel, made letting my flat quick and easy. I was kept fully informed of the process and they worked hard to limit the non-tenanted period for me. I would happily work with the team again and am confident in recommending them to others.
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Bethel.
5/5
TrustpilotSUMMER IS THE TOP 1 she is dealing with…
SUMMER IS THE TOP 1 she is dealing with everything that I need
5/5
GoogleJust finished viewing a property. Joe Holding was very helpful and answered all my questions very professional . Highly recommend his services!!!
Agent replied · 21 June 2024
Thank you so much for taking the time to share your experience at JOHNS&CO We take pride in knowing our customers are happy with their experience
5/5
TrustpilotGood experience and efficient support
I have very good experience with the help of John&Co. Michael Fadiora assisted me a lot. He fully understood my needs and my preferences in a very short time. Then I can find what I really interested very soon. His help is super efficient. Thanks
Agent replied · 13 June 2024
Hi Luo,Thank you for sharing your positive experience with us! We're thrilled to hear that Michael provided excellent assistance and understood your needs quickly, resulting in a efficient and successful outcome. Your satisfaction is our priority, and we're delighted to have been able to assist you.
5/5
GoogleFaid was very helpful and responsive to any questions or concerns that we had. The process was made easy and we felt super supported throughout. Thank you!PositiveResponsiveness, Professionalism
Agent replied · 21 June 2024
Hi Tee, Thank you for taking the time to leave us such a positive review and for giving us 5 stars. We're glad you had a positive experience with us and we will pass your fantastic feedback on to Faid and to the rest of the team. All the best, JOHNS&CO
5/5
TrustpilotMany thanks to Victoria and Rahan
Many thanks to Victoria and Rahan for their help so far. They have always been quick to help me out.
5/5
TrustpilotEfficient & timely rent renewal
I would like to praise Katy Donachie (Johns & Co's Renewals Consultant) for pro-actively reminding me of the rental renewal, optimising the negotiation process and rapidly preparing an online contract. This was an ideal experience for me as a landlord. Thank you
Agent replied · 24 August 2024
Thank your for leaving this review. We are pleased to hear Katy proactively ensured you were aware of important information related to your property and provided you with a stellar service. We will be sure to pass your appreciation along to her.
5/5
GoogleNatalie Harwood was really professional and friendly. She made the entire process much smoother and answer to any doubts I had.PositiveProfessionalism
Agent replied · 21 June 2024
Hi Priscilla, Thank you for taking the time to leave us such a positive review and for giving us 5 stars. We're glad you had a positive experience with us and we will pass your fantastic feedback on to the team.
5/5
TrustpilotThis is just the culmination of the…
This is just the culmination of the efficient, lovely, courteous and most helpful service I have received, through the years, from Wau.I simply like to thank her and everyone to know a truthful experience of mine with Wau.When you need her she is always there for you.
Agent replied · 13 June 2024
Hi Leo,Thank you for your heartfelt message! We're thrilled to hear about the service you've received from Wai over the years. We'll be sure to pass on your gratitude to him. It's wonderful to know that Wai has consistently been there for you whenever you've needed assistance. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.
5/5
TrustpilotProperty management
Recently faced with issues with a leak in the flat, our property manager, Naomi Madourie, has been exceptional at handling the problem. Her swift response and assistance in getting a contractor to fix the issue has been incredible.
Agent replied · 29 October 2024
Hi Raad,Thank you for leaving this kind review. We are pleased to hear Naomi has dealt with your property issues with haste and care, and that they have been resolved with her aid. We will be sure to pass your gratitude along to her.
5/5
TrustpilotThe help I received from Michael was…
The help I received from Michael was exceptional. He was quick to respond to my questions and help make the moving process easy.
5/5
TrustpilotGreat rental experience
This is the first time that this company has helped me rent out an apartment, and their rental process is very formal，Victoria Rayan and Matthew and their colleagues are very good. I like the company.
Agent replied · 29 October 2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team, and that they were able to make the process as professional and seamless as possible. We're so glad to have you as a satisfied client, and we look forward to working with you again in the future!
5/5
GoogleA special thanks to Mr. Baheer, who was always quick to respond and made everything straightforward and stress-free.
5/5
TrustpilotExcellent Service to remedial work
I would like to express my sincere gratitude to Ms. Olivia Thomas, my property manager of John & Co., who provides excellent service in relation to the remedial work rendered to my property at Royal Wharf. The said remedial work is being completed in good progress.
Agent replied · 13 June 2024
Hi Patrick,Its great to hear Olivia has been invaluable in assisting you with the maintenance of your property. We will be sure to pass your praise along to her. We wish you all the best with the continuation of your property maintenance.
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