Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI can’t describe how grateful I am for…
I can’t describe how grateful I am for Claudiu. He has been extremely helpful and he is very prompt with his responses. I had a bit of issue with moving out and he was extremely helpful with finding solutions to my problem. He is amazing!
Gozde · 20 August 2024
Agent replied · 29 October 2024
Hi Gozde,Thank you for your kind words. We’re so glad that Claudiu was able to provide the prompt and helpful support you needed, and successfully resolve your problems. Finding solutions that ease client's issues is something we’re very proud of. We wish you all the best in your new home!
★★★★★ 5/5
GoogleAndrew makes everything easy and stress-free. Friendly, sharp, full of useful info, you really feel he treats you like a friend, not just a client. Always happy to help!
Yaser · 16 February 2026
★★★★★ 5/5
TrustpilotRachel Massey has been very responsive
Rachel Massey has been very responsive, professional and helpful.
Gianluca · 20 December 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Rachel.
★★★★★ 5/5
GoogleMarzaan have been really supportive although i did you put any offer through this firm, but service is flawless and very supportive from clients perspective.
Nishant · 26 March 2026
★★★★★ 5/5
GoogleI really recommend, very helpful Team, thank you Dominic for all the help selling our flat.
Nuno · 22 June 2023
Agent replied · 21 June 2024
Hi Nuno,
We are very glad Dominic was able to assist you with all that you needed.
Thank you for your 5-star review!
Kind Regards
JOHNS&CO
★★★★★ 5/5
GoogleJoe Holding is very responsive, friendly and helpful with high efficiency. Thanks Joe and his team
S · 22 June 2023
Agent replied · 21 June 2024
Hi,
Thank you for your 5-star review!
Kind Regards
JOHNS&CO
★★★★★ 5/5
GoogleHighly recommend!
I rented an apartment in Staines. Everything went very well and I didn’t have to worry about anything. My agent, Mehdi helped me with every step and kept me updated very often. He is very professional. It was great working with you. Thank you so much!
Nway · 22 June 2023
★★★★★ 5/5
TrustpilotJ&C Property Management Review
I’ve had John’s & Co manage my flat in Nine Elms for quite some time now.. and have worked with a few Property Managers there. Lara Robson definitely stands out and has been absolutely great. Extremely helpful and always responsive. Highly recommend!
Omar · 27 September 2024
Agent replied · 29 October 2024
Hi Omar,Thank you for your continued trust in Johns&Co for managing your apartment. We’re glad to hear that Lara has been especially helpful and responsive. We’ll make sure she knows of your kind recommendation. We look forward to continuing to support you!
★★★★★ 5/5
GoogleJoe was very attentive and extremely informative. He answered all my questions thoughtlessly and I look forward to completing the tenancy with him.
Thank you. Ilhan
Illy · 22 June 2022
Agent replied · 21 June 2024
Hi Ilhan,
Thank you for your positive feedback and 5-star review. We are very happy Joe could answer all your questions and arrange your tenancy!
Many Regards
JOHNS&CO
★★★★★ 5/5
TrustpilotI have been most happy with Robert…
I have been most happy with Robert Pearson and his Royal Docks team Wai Yau and Claire who are thorough, responsive, helpful and considerate. Thought I came across an issue of my own oversight they went far and beyond to make sure of customer satisfaction. Very professional and most impressed.
XU · 8 May 2024
Agent replied · 13 June 2024
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our Royal Wharf team. Providing thorough, responsive, and considerate service is at the core of what we strive for, and it's wonderful to know that we were able to exceed your expectations, even when faced with challenges. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you.
★★★★★ 5/5
TrustpilotVery efficient
Billie Ellen was very efficient, responsive, helpful and polite.
Mansi · 11 December 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
★★★★★ 5/5
TrustpilotTalal Qassem is very helpful and quick…
Talal Qassem is very helpful and quick in response
Vincent · 7 December 2023
Agent replied · 13 June 2024
Thank you so much for leaving a 5* review. We’ll be sure to pass on your kind words to Talal.
★★★★★ 5/5
TrustpilotThankful for Bethel's excellent help
I have had a great experience working with Bethel. She is always quick to respond to any queries and consistently goes above and beyond to help with any issues related to the property. Her professionalism have made our experience much smoother and stress-free.
Oksana · 3 September 2024
Agent replied · 29 October 2024
Hi Oksana,Thank you for your thoughtful review! We're delighted to hear that you've had such a positive experience working with Bethel. We're proud to have him on our team and thrilled that his professionalism has made your experience smoother and stress-free. We'll be sure to pass along your kind words to Bethel. Thank you for your continued trust in our services!
★★★★★ 5/5
TrustpilotThe level of diligence and promptness…
The level of diligence and promptness in delivering service, information and resolving clients queries. Amber and Marwa were extremely helpful and responsive. Isabel is also a wonderful team leader!
Ibrahim · 1 August 2024
★★★★★ 5/5
TrustpilotQuick response for the certification…
Quick response for the certification i.e. EICR and EPC reports for the renew landlord license. This issue initiated on 17th May and closed on 1st June, just within 2 weeks to close the issue, this is highly appreciated to Rachael Adeyemo and her team for the excellent work.
Thomas · 2 June 2023
★★★★★ 5/5
TrustpilotPriscilla has been responsive and…
Priscilla has been responsive and helpful during our move.
Kehinde · 1 December 2023
Agent replied · 17 June 2024
Thank you for leaving a 5* review.We’ll be sure to pass on your kind words to Pricsilla.
★★★★★ 5/5
TrustpilotGreat property manager
Sardar Berzo has been extremely resourceful and prompt in solving all our issues. He has also been proactive in following up on any pending issues and coordinating with the landlord for a quick resolution.
Shivani · 27 April 2024
★★★★★ 5/5
TrustpilotI've recently had a change in tenant…
I've recently had a change in tenant and Priscilla Ogefere has gone above and beyond to help get my rental in shape for the new tenant whilst negotiating with the old tenant. She didn't have to but am grateful she took the initiative and delivered for me.
Vinay · 18 June 2024
Agent replied · 24 August 2024
Hi Vinay,We're thrilled to hear Priscilla went above and beyond to ensure your property your property was well maintained for your new tenants. Ensuring our clients receive a premium level standard service is our top priority, and it's fantastic to hear Priscilla delivered this. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, professional staff especially Shirin
Adil · 31 January 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
★★★★★ 5/5
TrustpilotEverything was so quick and easy
Everything was so quick and easy! Thank you!
Consumer · 14 December 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co.
★★★★★ 5/5
TrustpilotGood service and quick reaction
i had a pleasant experience with JohnsCo as always, and this time with property manager Bryony in communication with my rent issues and payment due. The reminder was in time and confirmation speed is quite quick. Really appreciate it
King · 22 October 2024
Agent replied · 29 October 2024
Bryony appreciates the positive feedback! We’re so glad she could make your experience smooth and straightforward, and that you have been consistently impressed with our services.
★★★★★ 5/5
TrustpilotParam Virdee is very helpful
I am very happy for Param’s help on the delivery of the letter from the property developer and follow up. It helps to avoid any legal action if I didn’t receive the letter to make the necessary payment.Very appreciated.
Rio · 22 October 2024
Agent replied · 29 October 2024
Hi Rio,Param is glad to have been able to assist and ensure you are up to date with compliance! Thank you for the kind words, and please don’t hesitate to reach out if you need anything further.
★★★★★ 1/5
TrustpilotThis has to be the absolute worst…
This has to be the absolute worst estate agents I have ever dealt withThey put homes up for rent that are rotting and in disrepair Covering the cracks with paint Putting bad landlords on their books for profit with no care for the tenant !Avoid at all costs Miss Mica Paris
Michelle · 22 March 2024
Agent replied · 13 June 2024
Hi Michelle,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotVery good service
Staff and service. Recently I had a very good service and solution by Mr. Luke Thomas.
Antonio · 19 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
