Trusted Agent profile · Brentford
Verified
★★★★★
509 reviews across 1 platform
44 High Street, Brentford, TW8 0BB
Gibbs Gillespie's office in Brentford, at 44 High Street, is rated 3.8 out of 5 across 509 reviews on 1 platform.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
TrustpilotFive-star for Leah!
Leah has been an efficient, trust-worthy and professional sales manager. Five-star for her work!
Dear Yiming We greatly appreciate your 5-star review and the time you took to share your experience with Leah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
TrustpilotUnprofessional, clueless and slow!
Do not sell your property with this branch / company! Over the 8 months it took them to 'sell' my property, I had to chase them, advise how to 'sell' a property and location to a potential client, repeatedly tell them not to enter my property without my permission, remind them to turn lights off and close main doors. Their understanding and knowledge of the English language was poor, they give you the big sell but there is no substance behind the words. They happily gave a set of keys to someone to the property without checking ID. Zero contact from them about the day of completion. Talking to them was like talking to a brick wall. All for the price of £8,000 absolute joke!
Dear Nancy We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
4/5
TrustpilotZohair and Faye were great
Zohair and Faye were great. A couple of minor hiccups with the survey and a second viewing with different members of the team otherwise would have been five stars overall
Dear Debajit We are very happy Zohair and Faye provided you with a positive customer experience. Kind regards Customer Care Team
1/5
TrustpilotTotal waste of time
Wasted my time this morning, booked a viewing for this morning, confirmed over email. Got a call from the agent this morning to confirm, but at a different time 30 mins earlier, which was fine. I then got a call 5 mins before to inform me he was running late, an inconvenience but not a deal breaker. I then went to the property knocked on the door and the occupier told me he was not informed of the viewing and the agent has not showed up. I cant call him back as he called from a private number, no answer from the office phone. Total waste of my Saturday morning, I am shocked at the poor level of service and lack of regard for my time, I've never experienced this from an agent. By contrast when I viewed a property with Cameron agents, the person organising the viewing messaged me on Whatsapp and was available to take calls and messages.
Good Afternoon We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotI am very happy with Gibbs Gillespie…
I am very happy with Gibbs Gillespie Brentford.Christine was very patient, helpful and passionate throughout the whole process. She was very kind and friendly every time I spoke to her. I could feel she deeply wanted to help me.I am also very grateful for Shoyab. He was very professional and honest when I wanted to choose my property.They made it possible for me to buy it.I would definitely recommend Christine and Shoyab to my friends.
Dear Marya,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThis is only the 2nd ever review that I…
This is only the 2nd ever review that I have ever left, but Gibbs Gillespie are so deserving that I had to make the effort!I had been trying to sell my house in Rickmansworth on and off for the last five years or so, we would have it on with various local Estate Agents as well as Purple Bricks and for one reason or another it would not sell. So we ended up in a painful circle of attempting to sell it and then giving up and trying again with an alternative estate agent every year or so. It was a lovely house but there were things about it that some viewers saw as a negative and it put buyers off. Danny and Philip were especially excellent at turning those negatives into real positives and managed to get me an offer of the asking price within one week and my wife and I were over the moon.Danny and Philip did everything they said they would do and were so professional, Danny was especially helpful with the process after the offer had been accepted and acted as an excellent go between for us and the buyers, I felt i was in safe hands every step of the way.We are renting at the moment , but when the time comes to buy again we are hoping that the house we will want will be marketed by GG as I now have the confidence in them that the buying process will be as smooth as the selling.I have been meaning to pop in and say thanks personally but but being especially busy has got in the way.I will make an effort sometime between now and Xmas to pop in and say thanks to all of those that were so helpful throughout the process.Thanks again,Adam
Dear Jack,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotThe review is for the Uxbridge branch
The review is for the Uxbridge branch. Horrible experience and will stay a mile away. My sister and my mom went to view a house for purchase. We then put an offer on the house (20k lower than the asking price which was reasonable given that it had one toilet/bathroom for three bedroom property). I then called to follow up our offer. Spoke to Josh who was rude and arrogant and quite frankly lacked telephone manner. I then called again to talk to the manager, Joe was polite and pleasant to speak to, he told me that he will look into my complaint and will come back to me. Two hours later we received an email rejecting our offer and in the email we were told they will be offering the property to somebody else. I'm not against the idea of offering the property to a higher bidder but there is no place for being completely rude and arrogant and belittling people. I was disgusted by Josh’s manners but worst Joe did not even have the decency to call me back. What a customer service, I would hate to be the client selling the property.
Dear AbdiWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
4/5
TrustpilotIncredibly helpful
Had Nathaniel help me find a property who was most helpful offering nice alternatives and really accommodating to my moving situation, would definitely recommend
Thank you for your kind review, Orson. We’re delighted to hear that Nathaniel was so helpful in finding a property and took the time to suggest suitable alternatives around your moving situation. We really appreciate your recommendation and your feedback on the Gibbs Gillespie Gerrards Cross team. Best wishes, The Gibbs Gillespie Gerrards Cross Team
5/5
TrustpilotWe had very good experience with Gibbs…
We had very good experience with Gibbs Gillespie. Jake Owens was very professional and helpful in arranging viewings for the houses. We did not receive this level of service and attention from any other state agents. Kasia Zelazko was also very nice and friendly in replying to our queries and coordinating. If you are looking for helpful, friendly and professional estate agents then look no further as Gibbs Gillespie's will look after you well.
Dear Sandeep,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotImpeccable Customer Service
Sam is amicable and has integrity. He is knowledgeable and realistic. His customer service is high quality. G-G colleagues seem to cooperate and coordinate effectively working well as a team.
Dear Dr Patel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sam a 5 star rating! Many thanks Customer Care Team
1/5
TrustpilotGibbs Gillespie - Worst Real Estate Agency On The Face Of The Planet
Gibbs Gillespie is the worst real estate agency on the face of the planet. I expressed an interest in this Village Way East, Rayners Lane, property, but after a week, no-one at Gibbs Gillespie has ever bothered to get back to me. In the property game, every second counts and someone else could snag the property that I was interested in only because the real estate agent was too slow to respond.
Good Afternoon We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
1/5
TrustpilotDon't bother...
Shown a property in which I thought an agent would shown me the rental.Turned out it was Lorraine who only did Saturdays and was of no help at all. She wanted to stay outside the property whilst the tenant sold me the rental. She knew nothing about the property and couldn't understand what Lorraine was even doing there. Absolutely useless. Phoned the office to provide feedback to Sophie, who told me I was being unresonable when I asked why a qualified agent wasn't there on site. She then told me she had a other appointment to get to and put the phone down.Absolutely clueless.
Dear 'Unhappy Customer',We are sorry to learn of your comments and rest assured, we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
5/5
TrustpilotAqib at Gibbs Gillespie gave honest…
Aqib at Gibbs Gillespie gave honest advice on the state of the market and was pro active to bring prospective viewers in. This resulted in the house being sold very quickly.
Dear Ruby We greatly appreciate your 5-star review and the time you took to share your experience with Aqib. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
4/5
TrustpilotPrompt and Efficient Service
Monil Patel resolved my queries relating to rent payments promptly and efficiently. Monil is very friendly and always happy to assist.
Dear Versha badiani We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
TrustpilotSelling Your House Made Easy
Cannot say enough about the wonderful team at Gibbs Gillespie Gerrards Cross Branch. Absolute professionals in every detail . Kept us up to date with each step of the way. There were no surprises and that certainly made us comfortable with the whole process.
Dear Carlo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving the Gerrards Cross Team a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotA fantastic company, office and team - use them!
We cannot reccomend Gibbs Gillespie enough. Leah and her team in the Ealing Broadway office were exceptional from start to finish. She suggested an initial selling strategy to enable us to 'test' our marketing price and we ended up acheiving a full asking price offer within just 4 viewings and less than 3 weeks on the market. Her team are brilliant, very knowledgeable and worked with us throughout the whole process to ensure the sale went as smoothly as possible. Buying and selling is a very stressful process but Leah and the team went above and beyond. We also wanted to thank Irene who progresses the sales within the team, she was always on hand to help us with any queiries and her chasing and proactive approach ensured we acheived the outcome we needed for our exchange and completion date.
5/5
TrustpilotWe had a issue with our boiler and no…
We had a issue with our boiler and no hot water.. it was scary because our boiler was making noises.. I really want to thank Divina Cole who really helped me with quick response with no chasing at all.. just one phone call and Divina Cole made sure the technicians able to sort my issue within 24hrs of time. I would recommend to use this service. Excellent service well done.
Dear Manjula Mallysetty,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are always more than happy to assist you if anything else comes up. Take care! Many thanks, Property Management
5/5
TrustpilotThe team at Gibbs Gillespie(Ealing…
The team at Gibbs Gillespie(Ealing Broadway) have been a complete joy to work with on my house - buying journey. Luke & Rohann were highly professional & helpful when showing me around properties, & Leah has been very proactive, helpful & efficient throughout the process; she is always calm, positive & amenable, & has helped me with updates & answers to queries throughout the process. Leah, Luke & Rohann make an extremely efficient, positive & friendly team.In addition, Irene has been a positive & upbeat presence, collating everyone's input & keeping all parties updated.
1/5
TrustpilotWhen renting our apartment we decided…
When renting our apartment we decided to go with agency so if they was any problem we could contact them on arrival to the apartment the day we were picking up the keys we had a look around the walls in the kitchen were filthy the windows also we were told the landlord would not be fixing these problems at this time we moved in on a Saturday to find out Sunday the shower was leaking down inside the bath creating a smell due to long time leaking to report a problem you have to take video and upload to a web site and wait to be contacted every thing is put down to covid but they still want full rent when we contacted gibb and gilispy the girl Nicole was so rude and was raising her voice to me this went on for three months until we seeked legal advice and got our contract dissolved never again would I recommend them they are supposed to view property before let’s and this was not the case just money grabbing beware
Dear Sheila,We are disappointed that you were unhappy with our service. Having reviewed the notes in relation to your Tenancy, I can see the works were delayed at yours and the other Tenant’s request. The Landlord was willing to arrange works immediately, however restrictions on access and works were in place as per your instructions.Under Covid guidelines, the works were permitted to be completed and the Landlord required quotes for insurance purposes. You requested this work was put on hold over your concerns about Covid, despite our assurance to you that all the necessary safety precautions would be followed. I can confirm that we have only communicated via email, but I can see on our system that you did have a conversation with one of our property managers, and you have my assurance that I will be looking into this matter separately. I appreciate you bringing this matter to my attention.Kind regards,Nicola Martin
5/5
TrustpilotGoing above and beyond
We had an excellent experience with Mr Rai , of Gibbs Gillespie, who provided an expert tour of the initial property we were viewing, before then driving us to other options in the wider Ealing/Acton area. He was knowledgeable and akin to an expert advisor, rather a a salesperson. On the back of this we will be looking at further properties in the weeks to come the support of Gibbs Gillespie.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
TrustpilotLetting Agents
Excellent service from Gibbs as letting agents, from initial conversations/valuations and right through the tenancy process. Exceptional service from Richard Frost at the Gerrards Cross Branch.
Dear Matt, Thank you for your 5-star review. We’re delighted to hear that you received excellent service from Gibbs Gillespie throughout your letting journey, from the initial valuation right through to the tenancy process. It’s especially great to know that Richard Frost provided such exceptional support at the Gerrards Cross branch. We really appreciate your kind feedback and will be sure to share your comments with Richard and the team. The Team at Gibbs Gillespie Gerrards Cross
5/5
TrustpilotMassive thank you to Davina Cole!
Massive thank you to Davina Cole!I wasn’t sure how the pet side of things worked. I had reached out to Davina, who is very polite and helpful. She helped me with my queries and request, thanks to her and the kind landlord we have 2 beautiful kittens. My family and I are very grateful. I’ve never used an estate agent before. So considering this is my first experience, I am actually very happy overall with all the services provided. All team members are very friendly and professional.
5/5
TrustpilotHelpful office and priceless move manager!
I found the Ruislip office to be very communicitave and helpful throughout the process. Our estate agent, Peter West, was happy to explain decisions and their reasoning in depth with me, as I have a lot of experience with estate agents and have been burned more than once. Luca hs been utterly priceless! I couldn't understand why we were allocated a Move Manager, but throughout this process of probate and inept solicitors he's has effectively been hearding cats, and keeping everything moving! He as been open, communicative, persistent and patient and very much recommended!
Dear J Steer Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Luca and Peter a 5 star rating! Many thanks Customer Care Team
1/5
TrustpilotWorst estate agents in town
Worst estate agents in town. Completely incapable of handling a deal. They wasted two months with no progress, and I had to constantly tell them what to do and what questions to ask the sellers. Customer service was awful, especially from Aqib. Very disappointing experience.
Dear le fpurteen We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gibbs Gillespie's Brentford office has 509 reviews across 1 platform: 509 on Trustpilot (across the whole business).
Gibbs Gillespie Brentford is rated 3.8 out of 5 across all 509 reviews.
Gibbs Gillespie Brentford, 44 High Street, Brentford, TW8 0BB.
