Gibbs Gillespie Brentford reviews

★★★★★ 5/5

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Gibbs Gillespie - an outstanding experience

Gibbs Gillespie were outstanding at marketing and completing the sale of my late Mum’s house. Leah, at the Ealing Broadway office, is clearly a very skilled and experienced manager and has a reassuringly detailed and extensive knowledge of the local housing market. A buyer for the house was found very quickly, and when, a few weeks later, the process started moving a little too slowly, we were very impressed by Leah’s responsiveness to our concerns. Her swift and decisive action meant, within hours, she was able to get the process moving again. However, aside from her obvious efficiency, she is also very approachable and empathetic and was greatly understanding of the fact that we were selling a much loved family home. In all, Leah and the team were competent, efficient, great at explaining the procedure with clarity and reassuring when it mattered. They were also nearly always available when I tried to make contact. It has been a pleasure to work with them and we wouldn’t hesitate to use them again.

Amanda · 7 September 2024

★★★★★ 5/5

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star service from Lillian was…

star service from Lillian was Efficient, friendly, super knowledgeable about the local market, and always a joy to deal with. If you are buying or selling, ask for Lillian, you won't regret it!"

Hoda · 12 October 2026

★★★★★ 5/5

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We recently worked with Charlotte and…

We recently worked with Charlotte and the lettings team at Gibbs and we cannot recommend her highly enough.

Hanisha · 20 June 2026

★★★★★ 1/5

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Has been landlord for over 20 years

Has been landlord for over 20 years - Recently we had to chase them for rent review 2 months prior but they did not respond , and had to chase again. Thus we lost one month of new rent and after discussing with them, they deny any incompetence on their part- Disgusting agency in Pinner

TY · 24 August 2026

★★★★★ 1/5

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Worst experience with estate agent

I attended the viewing on 23 September with my partner after travelling a considerable distance. Unfortunately, the experience was disappointing. Communication beforehand was poor, including being sent a blank email after requesting the property details. At the viewing, I also found the agent’s manner rather dismissive when I asked a genuine question about the property being “tenanted”. I respected the request to remove our shoes and made the effort to attend, despite the property not actually being available until November. I also wasn’t made aware beforehand that the current tenants would be present during the viewing. I appreciate that occupied properties can require flexibility, but clearer communication , pdf is really poor way to reintroduce the property and a more professional approach would have made a significant difference. Kind regards, Nickita Dill

NICKITA · 24 September 2026

★★★★★ 5/5

Trustpilot

Selling one's home is a major decision…

Selling one's home is a major decision of high impact and confidence in the agency is most important. Jacob, the branch manager, was generous with his time and helped myself and my wife to agree the proposed price particularly given our concerns over recent transactions in the area. His was not the highest valuation but the one that could be justified. Gibbs Gillespie has also offered a range of services that promises to make the transaction easier and faster having already demonstrated they can move quickly.

Alfred · 20 June 2024

★★★★★ 1/5

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NEVER PURCHASE VIA GIBBS GILLESPIE!!!

NEVER PURCHASE VIA GIBBS GILLESPIE!!! I found what I thought was the perfect flat for me in Watford as a 1st time buyer via the Rickmansworth branch in February 2024, I was dealing with the agent & Branch Manager George. The 1 bedroom flat was advertised for £1000 service charge & £0 ground rent, which I thought was awesome & the flat was a great size & in great condition, also on my 3 viewings it was always mentioned that I have an allocated parking spot which was also a win for me. I would often get emails from George asking what my solicitors are doing & why its taking long, stating that the sellers are getting worried... As a 1st time buyer I am still unsure of the process & learning myself too, the last thing I needed was the added pressure. At this point I had paid a partial amount of £600 to my solicitors, they then come back to me from doing the searches to find that the service charge & ground rent combined is actually approx £3500 & no parking included... I could not believe it! Why the false info??? Especially when the service charge was advertised online & on the paper brochure as £1000pa!! Immediately I backed out of the deal, it made total sense as to why their was so much pressure on getting the sale done quickly, because the seller didn't want to hold on this flat knowing they cannot incorporate this ridiculous £3500 charge into their current tenants monthly rent. This flat was clearly mis-sold to me! The agent claims he had no idea & that the seller was not aware either which can never be true, as any changes to service charge or ground rent would always be communicated with advanced notice. The searches even showed that last years service charge was not £1000 either, it was more than that. Lifetime Legal were useless & declined my case, I went back to the agent as he was the one that was representing the seller, he's the one that the sellers have apparently dealt with for many years as the flat is rented out via Gibbs, But no research was done by the agent into making sure the info provided was factual & correct. They have also refused to help with paying me my money back or getting the seller to reimburse me as this all happened because of their joint collaboration. I am at no fault here but now left out of pocket by £600 because of this awful agency & even worse sellers!!

Sheetal · 12 June 2024

★★★★★ 1/5

Trustpilot

Do not buy or rent with them. It’s all about disrespect.

I almost bought an apartment from them at the Dominion Apartments in Harrow. I paid the deposit, but then I noticed that the lift shared a wall with the main bedroom, a terrible mistake by the developers. I decided to withdraw my offer and requested the return of my deposit. Since then, Alex Robinson has been avoiding us and making different excuses for not returning our money. He keeps saying the problem lies with the developers but doesn’t share their contact information or solve the issue. It gives the impression that they are working together to keep our money. It’s a situation of total disrespect. Please, AVOID THEM at all costs. They don’t deserve your money or time. Alex Robinson, Dominion Apartments, and Gibbs Gillespie.

Felipe · 5 June 2024

★★★★★ 1/5

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If I could leave zero stars I would

If I could leave zero stars I would. Your agent Jeckaterina Cindeliani has no ounce of humanity. I drove 3hrs from Birmingham to view the property, she wouldn't allow me to use the guest toilet despite the property having 5 toilets. For context this property is out in the wilderness, google maps doesn't take you there and there's nothing for miles close. She wouldn't even come out to try and direct me to the house even though the network was extremely bad in that area. I needed the restroom so bad and she refused, knowing there's nowhere even close to go. Absolutely shocking and appalling treatment. The property was great and the house would've been good for my family as there's lots of land but the fact she had no people skills there's no way I'm going to pay £7,500 per month to that kind of company. If that's how they behave to a potential customer, I can imagine how bad the treatment would be once I've become their tenant.

Yommy · 19 January 2026

★★★★★ 5/5

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Terrific company that did a great job…

Terrific company that did a great job of letting and managing a property for me for 4 years. Richard, the Lettings Manager, was always available, nothing was too much trouble and his advice and support were much appreciated. Zoe, the Tennancy Manager at LRG was particularly good at the end of the tenancy, sorting out a tricky negotiation with the departing tenants and doing it in a professional and polite way. I'd have no hesitation recommending the business.

Customer · 29 January 2026

★★★★★ 5/5

Trustpilot

Charlotte Statham and Gibbs Gillespie Gerrards Cross are amazing!

Richard and the Lettings team at Gerrards Cross are amazing! Highly recommend if you’re looking for a rental property or looking to rent out your property. However, I want to give a special mention to Charlotte Statham though, who is exceptional, highly professional, incredibly knowledgeable, great at her job and more than that she really cares! She helped me through a letting problem caused by a very personal crisis and did this with a lot of kindness, great communication and was incredibly professional throughout. If you have the fortune to have Charlotte support you with your letting experience you will be very lucky indeed! Well done to all the Gibbs Gillespie Lettings Team, keep doing what you’re doing!

NorthernBelle · 9 August 2025

★★★★★ 5/5

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I did some viewings with Harry Rai in…

I did some viewings with Harry Rai in the Ealing area and the entire experience was amazing! Harry is so knowledgeable and was able to answer all my questions and provide advice where required. Would highly recommend Harry!

Aparna · 16 November 2025

★★★★★ 5/5

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Flat viewing in Harrow

We recently had a house viewing with Harry, and it was a truly positive experience. As first-time buyers and international clients, we had many uncertainties, but Harry explained everything clearly and patiently. He quickly understood what we were really looking for and offered thoughtful recommendations that helped us a lot. We've attended many viewings before with other agents, but this one stood out. Harry made the process feel more personal and supportive. We highly recommend him not only for his professionalism but also for the genuine care and insight.

Kishan · 4 August 2025

★★★★★ 5/5

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⭐️⭐️⭐️⭐️⭐️ Always There When I Needed Help, Thank You Jasmine

⭐️⭐️⭐️⭐️⭐️ Had a great experience with Gibbs Gillespie - Brentford. Big shoutout to Jasmine Sian, she was super professional, always available, and really helpful throughout the whole process. From finding the place to moving in, she made everything smooth and stress-free. Highly recommend!

MR · 9 September 2025

★★★★★ 5/5

Trustpilot

We sold our property with GG

We sold our property with GG, Leah was the agent to provide great service along this sales. Even though the whole process took more than 6 months. There were so many things happened through out the whole process. Thanks so much Leah for all the hard work. This sales journey always reminding me that we are team. 😉thanks again! I wish you all the best!

Ming · 26 November 2024

★★★★★ 1/5

Trustpilot

0 stars

I honestly would score them 0 stars if there was an option. Worst letting agents possible. Invaded privacy twice on property inspection even after stressing multiple times we don’t want people in our house when we’re not there. Still go ahead and violate our privacy when been told not to. Please whatever you do steer clear from these estate agents as they really don’t care about being professional. You take a problem to them after telling them not to do something and they give you attitude back. Act like we’re a problem because we don’t want people we don’t know or don’t trust in our house. Simple. Not for these lot. Don’t expect any updates or any helpful from them either on finding a place and doing checks. There too relaxed to the point it’s not caring and treat you as a thorn in their side even though it’s their job. Will be taking legal action against them.

Ben · 27 November 2025

★★★★★ 5/5

Trustpilot

I am giving Mariya a five star rating…

I am giving Mariya a five star rating because she massively helped me, patiently over the phone go through one page at a time, of documents that needed to be completed when new tenants moved in! To me the system is not user friendly and without Mariya the process would have come to a halt - so thank you very much Mariya I really appreciate your continued assistance.... Ann

Ann · 11 October 2026

★★★★★ 5/5

Trustpilot

A professional team

Aqib and the team are real professionals from start to finish. They kept me informed, with market trends, viewings and updates and managed to sell my property really quickly. The move manager Irene is key in keeping all the moving parts going forward. She is also very supportive during what can be an anxious time. I would 100% fully recommend the Stanmore branch.

Louise · 12 November 2024

★★★★★ 5/5

Trustpilot

Good estimated rent, tenant and competitive fee

My experience with Gibbs Gillespie has been largely good. Their estimated rent was good and they achieved it for me in reasonable time with good tenants. Even when I developed cold feet, Claire assured me and ensured that the objectives are achieved in full All this was done for a competitive fee as well. Due to the nature of my tenant (insurance company paid rent), there were a couple of delay in communication which could have been averted which is more of a learning point for Gibbs rather than a complaint. I look forward to a long relationship with Gibbs. Highly recommend.

Nachi · 12 November 2025

★★★★★ 5/5

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New tenancy for a rental property

Both Victoria and Joe were very helpful, friendly and professional in the way they helped find a new tenant for a rental property and assisted in the end of tenancy process also. Would highly recommend and I would be happy to work with them again. Many thanks.

Neil · 22 May 2025

★★★★★ 5/5

Trustpilot

I have used Gibbs Gillespie as my full…

I have used Gibbs Gillespie as my full service Managing Agent for several years now. We recently transferred from the Uxbridge Office to Jo Brooker in the Camberley Office. The transition was smooth and simple and Jo has done a great job in coordinating contractors and keeping us and our tenants informed.

Jane · 2 June 2026

★★★★★ 1/5

Trustpilot

Vile company - avoid

f I could give zero stars I would. AVOID at all costs absolute joke of a company. The level of sheer incompetence is astounding from all staff I have dealt with. They make the rules up as they go along and think they are above the law. I moved out after 6 months due to having someone illegally let themselves into my property without my knowledge or prior approval. I was treated so poorly by everyone I dealt with. I would seriously avoid them like the plague as incompetent is being to kind. Vile company who lie at every level and steal from you.

Karen · 5 October 2025

★★★★★ 1/5

Trustpilot

Leadership scam.

Today I present to you the two stars who are trying at all costs to steal you. 1.Richard Frost - Head of Lettings GerrardsCross 2.Jesseka Yeardley - Property Manager If I were to give money to the agency I would be desperate every day, phone calls or emails, if I have to take money, it only matters and only interests no one, yesterday Mr. Richard gave me a lesson in professionalism, there is no professionalism, he explained to me that I do not have to take anything after I sent him the conversation with Jesseka he said to send him an account number to give me the money. I do not need any more money, please transfer the amount equally to the two managers as a reward from me for the professionalism they have shown. I just want to draw the attention of future clients to know in advance what vile and fraudulent people they are going to deal with. I am incredibly glad that I got rid of this miserable agency, I will not recommend it to anyone and also whenever I have the opportunity I will tell you in disgust about the experience I had with this agency.

Dragos · 2 October 2025

★★★★★ 5/5

Trustpilot

Wonderful experience

We had a wonderful experience with the Gibs Gillespie team. Claire, Clinton, and Meenu were exceptional, making the rental process remarkably smooth and professional. Thank you so much! We absolutely love our new home. PS: I appreciate the welcome package ! Regards, Roxana

Roxana · 4 June 2025