Gibbs Gillespie Brentford reviews

★★★★★ 5/5

Trustpilot

Renting a property

I had a great experience while looking at a few rental properties and was pleased with that they had to offer. Dushali had shown me a few rentals and had explained the ins and outs perfectly. I would recommend to use Gibbs Gillespie for any rental/ property inquiries.

Rjoshihotmail.com · 21 June 2026

★★★★★ 5/5

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Aqib was very helpful in this very…

Aqib was very helpful in this very stressful time of moving and buying he was there for us when we need to talk.and gave us a lot of good advice. All so would like to thank Rebekah for her help. Thank you very much Aqib for your support Sinclare family

Colin · 24 February 2025

★★★★★ 5/5

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Gibbs Gillespie was dilligent in…

Gibbs Gillespie was dilligent in informing us regarding the opinions and offers submitted by potential buyers. The staff are friendly approachable and thoroughly professional. In the end they found a buyer, which is not easy in today's market. The outstanding staff members are TJCarroll and Rosie.

Danuta · 29 June 2026

★★★★★ 5/5

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We had a positive experience buying our…

We had a positive experience buying our first home thanks to the Gibbs Gillespie Ealing team. Leah managed our purchase end to end, from offer acceptance through to completion, and was incredibly proactive, a great communicator, and truly went above and beyond to keep things moving smoothly. Irene, Rohan and Luke also supported us at different stages, so we always had a point of contact and felt confident we were being looked after. Our purchase was complex and took much longer than expected with multiple stakeholders involved, but the whole team made the process so much easier than it could have been. Highly recommend!

Valeria · 10 September 2025

★★★★★ 5/5

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Sales team specifically Mateusz and…

Sales team specifically Mateusz and Aqib were very supportive and compassionate (there were moments…). They are calm and friendly while efficient and professional. They helped us with our purchase above and beyond. They are honest and don’t use «pushy» tactics. Definitely recommend!

Kamilla · 9 March 2026

★★★★★ 1/5

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Be wary of this outfit!

Why, oh why am I paying these people?? Items left by previous tenant not removed. I was not made aware that remedial works should be done before letting. Gibbs supposedly visited the property, so should have high lighted these issues. Refusing to liaise with the housing association that owns the building. It seems to me that they just want money for doing nothing 🤷‍♀️. Once this let is over, I will be taking my business elsewhere.

Cat · 17 September 2025

★★★★★ 2/5

Trustpilot

Unpleasant experience

I'm in a process of buying a property from Gibbs Pinner, before finalising the property i had 3 viewings and after confirming the property due to the nature of extensive renovation i had 3 viewings with contractors. In total 6 viewings in matter of 4 months amd last 3 viewings in 4 weeks span. I need to do home inspection survey along with one or two contractors, however i have been told by their manager Thomas Carol and one of the agent Oshin, they will not allow viewing or only one where i can bring every one which is not possible or fair. To be honest It's not pleasant, I feel like cancelling the deal.

Chandni · 29 July 2025

★★★★★ 5/5

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I recently called to inquire about renting a property

I recently called to inquire about renting a property and had the pleasure of speaking with Dushali. From the moment she picked up, she was friendly, patient, and genuinely helpful. Highly recommend reaching out to her if you’re navigating the rental market!

Uday · 21 June 2026

★★★★★ 1/5

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Extremely Poor Experience, A Warning to Others

Extremely Poor Experience, A Warning to Others As someone who has bought and sold many properties over the years, I’ve encountered the good and the bad in estate agency services, but this experience has been by far the worst. 1. Unjustified ID Check Fees & Delay It took over 10 days to complete an ID check via a third-party company, which I was charged £80 for, something I’ve never been charged before in all my years of property dealings. To make it worse, the third party tried to upsell irrelevant services like shopping discounts during the process. 2. Inappropriate Conduct by Management At the Gerrard's Cross branch, the manager, J.C., behaved in a way that I found deeply unprofessional, intimidating and unethical, making veiled threats and implying that if I didn’t do this today and that tomorrow, they would advise their client to accept another bid. This isn't just poor customer service; it borders on harassment and manipulation. 3. Questionable Bidding Practices The property had sat on the market for months with no activity. After showing proof of funds (logged in via my banking app), we were told by the agent Jacques that an offer around £1.4m some £150k under the asking price would likely be accepted, not exactly in the seller’s best interest. We made the offer, and it was confirmed accepted. However, soon after, I received a call from J.C. claiming a new offer had suddenly appeared, £70,000 higher, something I found highly suspect. Under pressure, I reluctantly agreed to increase my offer by £20k, which was accepted event though apparently £50k more had been offered above my £20k bid, I remain convinced this was a phantom bid. 4. Serious GDPR Breach Things worsened when I received a letter from their lettings department accusing me of owing £4,350 for a property I had absolutely no involvement with, stating that i am in breach and court action imminent. This was a clear data breach, and despite my complaints, the response was dismissive and unapologetic. The GDPR department appears to have a blame culture within the business rather than owning up, apologising and putting things right. Even more disturbing, the person who actually lives at the address in question was never informed of the breach until she complained 15 days later. When questioned, the company weakly justified this by saying, "Well, you might know the third party, so it's fine." It’s not fine, it’s a blatant GDPR violation and now being investigated by the ICO. 5. Regulator Involvement The GDPR breach is now with the ICO, and the bidding practices have been reported to the FCA. Conclusion: Avoid This Company There are far better agencies out there that offer: Transparent processes No shady upselling or fabricated bids No outrageous ID check fees Proper handling of your personal data Be warned, my experience has shown that this company demonstrates a worrying lack of professionalism, ethics, and basic customer care, and have a blame culture instead of taking ownership.

Elisabeth · 25 July 2025

★★★★★ 4/5

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Richard Frost- consistent sound advice

I have rented my property through Gibbs Gillespie for 19 years. The reason I have remained loyal is due to the great service from Richard Frost. He has consistently provided sound advice which in turn has meant no void periods.

Julie · 25 June 2026

★★★★★ 5/5

Trustpilot

Thank you Gibbs Gillespie

Harry Rai is the ultimate proof that a good salesperson is not a person that just sells. In our latest viewing, Harry invested time, knowledge, experience and empathy to understand our needs and help us find a new home. We are so grateful to him, to David and to Gibbs Gillespie.

Ralph · 21 October 2024

★★★★★ 1/5

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Gibbs Gillespie is an agent that I…

Gibbs Gillespie is an agent that I would never like to use again and I would not recommend anyone to use them.Its already 2 months since my tenancy agreement has finished and check out inventory has been completed with very minor issues(& this is After 8 hrs of tenancy.. ).I keep asking my deposit back and they do not reply my emails,they do not return my calls and they still have not charged me for anything..really ridiculous and totally unprofessional..

Gerasimos · 12 June 2025

★★★★★ 5/5

Trustpilot

Danielle and Lucy

Danielle, you and Lucy were first class! You were very helpful in explaining the English process of house purchase and sale which is so different from the Scottish one - which is the only one I was familiar with. During the purchase of my house, you kept in touch on a regular basis without being asked. This was very thoughtful and helpful to know that someone was looking after me and this made the process as smooth and as fast as possible. It also allowed me to chase my solicitor if something had to be done. You both were always pleasant and positive on the phone, nothing was too much bother, and you made arrangements if one of you was on holiday so that there was continuity of contact. I would have no hesitation in recommending Gibbs Gillespie on the basis of my experience with you. Well done, and thank you very very much.

Margaret · 20 October 2022

★★★★★ 5/5

Trustpilot

Great service

This is a well deserved 5 stars. There is nothing wrong that I can say about my whole experience. The whole process was quick and the team were very professional. Special thanks to Aqib and Irene (the move manager).

Customer · 24 February 2025

★★★★★ 5/5

Trustpilot

Excellent service at the uxbridge branch

Long story short the purchase of a new property is very stressful and my solictors (Hannah Solictors) did not make it any easier for me. However, Kasia who works for Gibbs was dealing with my case and did an exceptional job, ensuring that all matters were dealt with in a timely manner. She consistently kept on the case of my solictors (Hannah Solictors) who were absolutely useless and ensured I was kept upto date with everything that was going on in the background. Kasia is clearly and asset to Gibbs i would definitely recommend anyone purchasing or selling to get her on the case.

Mahbub · 10 September 2022

★★★★★ 1/5

Trustpilot

I would never again choose Gibbs to sell a house

I chose Gibbs Gillespie to sell my parents home as they agreed and achieved a good price for the property, for this they get the one star rating.Before the property went on the market, I had to organise the EPC, correct the floor plan, chase to get the list of clients for the open house and a photo of a bedroom was missing. There was no continuity, three different Move Managers dealt with this sale, all of them were useless, they couldn’t even spell my name correctly. I always had to ring them for an update and ask them to chase the purchaser, the mortgage offer and his solicitor. I had to remind them to do their Move Managers work, in fact the last one said if I needed a job to contact her!!!. Throughout the whole process I received no customer service and the communication was terrible, the only time Gibbs Gillespie contacted me, without me chasing them , was when they wanted their Invoice paying, which they then sent direct to my solicitor with no copy to me.Please bear this review in mind when choosing an Estate Agent to Sell a house, Gibbs Gillespie will get you a good price but then you’re on your own.

Tracy · 7 September 2022

★★★★★ 5/5

Trustpilot

I had na amazing experience with Gibbs…

I had na amazing experience with Gibbs Gillepsie in Ealing Broadway! I had a very challeging property to sale and Leah and her team (Luke and Rohan) did not measure their efforts to support ant assist me with everything I needed through all the ups and downs for my sale. I definetely recommend them!

Taís · 9 July 2024

★★★★★ 1/5

Trustpilot

disrespectful attitude…

We have never used the services of this company and did not know about its existence. When I received an offensive email from this company, I knew that I would never contact them. I don't know where they got the information about our rented apartment from. They only ruined our mood and took time to write complaints."...Not wanting to Renew?That is a shame! You MUST confirm your notice in writing to your branch ..."Louis KingProperty Manager44 High Street, Brentford TW8 0BB

Viacheslav · 14 July 2022

★★★★★ 1/5

Trustpilot

Selling house

Selling house, no issue but after sale service non existent. Gibbs Gillespie, Uxbridge was uncommunicative, seldom returning phones calls and replying to emails and offered little to no assistance throughout the sale process. I was so frustrated that I went into the branch after over 6 months, still trying to get the sale through, whereupon I was advised that to get action I should contact both my buyer and their solicitors direct to speed the process along. And for this, I still had to pay nearly 1% to Gibbs for the privilege! Absolutely appalling service or lack of. Cannot recommend.

ED · 5 July 2022

★★★★★ 1/5

Trustpilot

Been a Landlord customer since 2004 terribly disappointed

Been a Landlord customer since 2004 - business has changed hands ownership over time and fees have gone up but service has drastically deteriorated. Slow (if any) responses - personnel changes - no access or interest from Directors when issues are escalated .. just constant apologies but little action. Service levels are at best "shocking"

Paul · 6 January 2026

★★★★★ 5/5

Trustpilot

Zahab was very accommodating and very…

Zahab was very accommodating and very informative. He also gave me other properties to consider as an option. Highly recommended.

FJL · 1 September 2025

★★★★★ 5/5

Trustpilot

Excellent from start to finish

There isn’t enough space here to convey how much I’ve appreciated Joe having my back over the course of the last 6 months. This was an emotional sale for us given that it involved the family home that I grew up in. It was preceded by my mother having a stroke and subsequently passing away. There was a point where I needed to apply the brakes due to being overwhelmed. Joe contacted anyone that needed to be informed (lifetime legal, the photographer etc). I didn’t have to respond to anyone or anything until I contacted him with the green light. The process can feel very much like marching through the legal steps required. This was so much more and I’m so grateful. Communication was consistently excellent and Gibbs Gillespie were totally up front and honest from day one. We had approached another local agent beforehand who had a vastly different approach so it was a relief to find them. Thank you once again Joe.

Sharon · 26 April 2022

★★★★★ 5/5

Trustpilot

Trusted estate agents, highly recommend

Great experience with Aqib and the Gibbs Gillespie Stanmore Sales Team. They were helpful, professional, and supportive throughout the entire process. Really appreciate their effort in finding us the right home at a great deal. Highly recommend, 5⭐ service!

Mr · 1 May 2026

★★★★★ 5/5

Trustpilot

When I decided to sell my house and…

When I decided to sell my house and downsize I contacted Gibbs Gillespie at Gerrards Cross having been impressed by their flyer I’d received some months before. An appointment was made for Dominic Hanson to visit Croft House with a view to selling it.Dominic, who handled the sale of the house has been fantastic. His prior knowledge of the house with the building plans in place etc was impressive.Dominic was friendly, easy to talk to, professional, knowledgeable. He explained all the procedures very clearly. I trusted him from the start and was confident I was in good hands. Dominic always listened to my worries and concerns and gave me invaluable help and advice, treating me with the utmost respect.Dominic is a credit to your company. Although I obviously dealt mainly with Dominic I was also very impressed with the whole Gibbs Gillespie team at Gerrards Cross. Welcoming me when I visited the office, friendly and helpful. Elizabeth Fitch

Liz · 13 March 2022