Gibbs Gillespie Brentford reviews

★★★★★ 5/5

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Gibbs Gillespie provides an excellent…

Gibbs Gillespie provides an excellent service. I want to thank Richard Frost especially for always looking after us with such care. Above and beyond, always has time to listen and action.

F · 18 June 2026

★★★★★ 5/5

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Sarah Cleverely was fantastic and very…

Sarah Cleverely was fantastic and very helpful and very professional at her job, and looked after me very well. I would would recommend her to anybody who needs help with lettings

Carmel · 12 June 2026

★★★★★ 1/5

Trustpilot

DO NOT USE

DO NOT USE! Approached by Tim Buckley to sell my house in Harrow. I stressed I needed a cash buyer to achieve my onward purchase. He assured me that’s exactly what he’d do - lies!!! He found buyers who after 6 months of waiting I found out had no money and couldn’t get a mortgage either. I lost the house I wanted to buy. It was the worse period of my life! I complained and they offered me £750 compensation. I’ve never received it and it didn’t touch the devastation that they caused. Don’t believe a WORD these wholly dishonest people say. They all ought to wear cowboy hats!

Not · 5 June 2026

★★★★★ 5/5

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I used GG to sell my flat and there…

I used GG to sell my flat and there were several complications along the way but Aqib helped massively to get the sale over the line. He was patient, proactive and went out of his way to chase the third parties to ensure the sale went through. Thanks Aqib.

Rakesh · 22 January 2026

★★★★★ 5/5

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Excellent experience we had with Hibbs…

Excellent experience we had with Hibbs Gillespie Gerrards Cross team to be honest especially Nathanael Bahjejian. He is a very professional letting consultant , keep the good work.

Mai · 22 June 2026

★★★★★ 5/5

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Exceptional Experience

The team at Gibbs Gillespie in Ealing Broadway were an absolute dream to work with - always on hand to help, with exceptional communication. Thank you to Rohan & Luke, but an even bigger thank you to the star of the show - Leah Verasammy! Having now successfully secured a gorgeous 1 bed flat, Leah made the whole process extremely smooth. I would recommend these estate agents to anyone looking to sell or buy! A very professional experience.

Matt · 5 March 2025

★★★★★ 5/5

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Nathanael and team were superb and…

Nathanael and team were superb and happily dealt with the extra effort required for managing us two! Great knowledge and negotiating skills, many thanks - Peter G

Peter · 19 June 2026

★★★★★ 5/5

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Harry Rai was absolutely amazing!

Harry Rai was amazing! An absolute professional with so much knowledge and useful bits of information to share - we truly appreciated the time he took to explain everything to us not just for the flats we viewed (the location, the facilities, the benefits, etc.) but also general tips on buying a property, which were especially useful for first time buyers. He was very personable and answered all our queries very patiently. Highly recommend Harry!

Hp · 28 March 2025

★★★★★ 1/5

Trustpilot

Poor Communication from Gibbs Gillespie

I recently had a very disappointing experience with Gibbs Gillespie. I arranged a viewing for a property in Eastcote for last Wednesday, but I got 15 minutes late. Upon arriving, I found that the representative who was supposed to show me the property had already left. There was no call or notice before this, and the only contact number I had was a voicemail. I called their office afterwards, expressing my continued interest in the property and requesting further details. They assured me that they would send the information via email. However, it has now been five days, and I have yet to receive any information. I am extremely disappointed with the lack of communication and the time I wasted on this viewing.

Harrison · 20 January 2025

★★★★★ 5/5

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Dushali was the person to help me and…

Dushali was the person to help me and she was amazing!! Very informative, friendly and efficient and felt safe in her hands. I would definitely recommend!

Leah · 21 June 2026

★★★★★ 2/5

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Disappointing experience

We both sold our flat and bought our house through Gibbs Gillespie and we were quite disappointed with the service both times. Our flat sale was clearly not a priority to them and they struggled to organise any viewings without dropping the price significantly since their initial valuation. The communication was poor and gave our keys to a surveyor without our permission who turned up while we were in bed one Saturday morning. When we put in an offer on our house, we only did so because they assured us there was only one person in the chain above and that the sellers had completed all the paperwork and all it would be waiting on was our solicitor to do the checks. This turned out to be a complete fabrication, the chain was a lot longer than we were led to believe and we were waiting a further 10 weeks months after we in a position to exchange until we finally completed. We were staying in temporary accommodation during this period and their customer service was extremely poor throughout this process with no sympathy regarding the fact they had effectively left us homeless for several months. Wouldn't recommend this agent.

· 29 April 2026

★★★★★ 5/5

Trustpilot

Lettings Manager Bracanto profiles/discriminates Black men!

Mr. Bracanto [Lettings Manager] is not a "gentleman" thus not a man of honour, who appears to have common or garden racial-issues with Black men 🤔; Since this disingenuous person profiles then discriminates against the same per lettings-activities to wit - myself!? Hence a 14 day intention of Legal (discrimination) Action is winging its way to his office as I write ✍️ (sic)! If ANY OTHER people of colour has issues with this "man" per his discriminatory shenanigans please 🙏🏾 don't hesitate to post so that we might make this world a better place FOR ALL (sic)!?

Number-One · 10 December 2024

★★★★★ 1/5

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I had a very disappointing experience…

I had a very disappointing experience with this agency. I paid a holding deposit and provided all requested documentation, including full and accurate details of my income. Despite this, my application was declined following affordability checks. While I understand that referencing decisions can vary, the issue arose when I requested the return of my holding deposit. I was initially informed that the deposit would be refunded, but despite this confirmation, the funds were not returned within the required timeframe. I have since had to chase repeatedly, which has been both frustrating and time-consuming. Based on my understanding of the Tenant Fees Act 2019, holding deposits must be refunded within 7 days if the landlord decides not to proceed, provided all information supplied was accurate. In my case, I acted in good faith throughout, yet, after one and a half month, the process has not been handled accordingly. Overall, the communication and handling of this matter have been poor. I would advise others to be cautious and ensure they are fully aware of their rights before proceeding or STAY AWAY! I hope the agency improves its processes and adheres more closely to its legal obligations in the future.

Smail · 17 April 2026

★★★★★ 5/5

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Ammaar was very good and informative

Ammaar was very good and informative , helped me find the right property for me.

Souad · 7 August 2026

★★★★★ 5/5

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Mariya was incredibly helpful…

Mariya was incredibly helpful throughout the process. She always answered our questions promptly and was very polite and professional during the viewing. She made the whole experience smooth and enjoyable, and we really appreciated her support. Based on our experience with Mariya, we would definitely recommend Gibbs Gillespie in Ealing Broadway.

Minni · 7 July 2026

★★★★★ 5/5

Trustpilot

Harry Rai is an exceptional real estate…

Harry Rai is an exceptional real estate agent known for his professionalism and friendly approach. He truly understands the essence of customer service, ensuring that each client feels valued and supported throughout their property search. If you're looking for expert assistance in finding your perfect home, look no further than Harry. His commitment to providing top-notch services sets him apart in the industry, making the journey of buying or renting a property a seamless and enjoyable experience. Whether you’re a first-time buyer or an experienced investor, Harry is dedicated to guiding you every step of the way.

Daniel · 23 October 2024

★★★★★ 5/5

Trustpilot

Great support!

I began the process of purchasing a flat in May, and while the exchange has just started, the completion date is planned for early November.From the start, Sales Consultant Nikita Gusca was excellent. He led the tour, answered all my questions in great detail, and efficiently passed along inquiries to the seller, which gave me confidence in the purchase. Nikita also provided valuable support in clarifying my mortgage application during the initial stages, and his prompt responses were much appreciated.I encountered significant delays due to poor communication from the solicitor Taylor Rose. After submitting all my documents and confirming that everything was in order, it took nearly two months for them to proceed with the exchange. When my solicitor went on emergency leave, there was minimal coverage, leading to delayed communication with the seller's solicitor, who was also from Taylor Rose. My Move Manager, Luca Beltrami, had to step in to help check with the seller and chase for responses. Just before the exchange, the final report was sent a week late and contained discrepancies. Luca again assisted in confirming with the seller that these were indeed mistakes. The solicitor attributed the issues to being "rushed," despite having had ample time to address them.Throughout these challenges, Move Manager Luca Beltrami and Senior Sales Manager Abraham Oommen provided invaluable support. They worked diligently to check on the seller’s progress, chased updates, and helped raised complaints to senior solictors on my behalf to resolve the delays. This was beyond their normal responsibilities, and I can't thank them enough for their assistance.Overall, I’m incredibly grateful to Nikita, Luca, and Abraham for their efforts. Gibbs Gillespie has been fantastic, going above and beyond to support me throughout this process. It’s important to note that the charllenges I had were not a reflection of the hard work and dedication shown by these individuals; they did everything possible to assist me. However, I strongly recommend finding your own solicitor rather than using Taylor Rose, which was referred to me by Gibbs Gillespie.

Yilin · 18 October 2024

★★★★★ 5/5

Trustpilot

Thank you!

We would like to express our sincere gratitude to Leah and Rohan at the Ealing Broadway Gibbs Gillespie branch for their outstanding support throughout our flat purchase. Despite the complexities involved in the transaction, they maintained excellent communication, keeping us informed at every stage. Their professionalism, knowledge, and dedication made what could have been a stressful experience much smoother. We truly appreciate their hard work and would highly recommend their services to anyone looking to buy or sell property. We would also like to thank Irene, the Move Manager, for her invaluable assistance in coordinating the final steps of our move. She worked closely with the solicitors on both sides, ensuring everything stayed on track and deadlines were met.

Kai · 17 October 2024

★★★★★ 1/5

Trustpilot

worst estate agent ever

Josh Hardy is the worst estate agent I have ever met in my life. He has no communication skills whatsoever. Mon the most important day, the day we exchanged, I called the office 4 times and did not reach Josh, nor did I receive a call back. Throughout the sale process I received no active phone calls for feedback and viewings, unless I called. I would not list my house with Gibbs. I even raised a formal complaint that has not been resolved to my satisfaction.

Ravi · 12 October 2024

★★★★★ 5/5

Trustpilot

Aqib was great

Can't say enough in praise of Aqib. Commenting as a buyer rather than a seller, Aqib went above and beyond including working out of hours to provide help and support from offer through to completion and beyond. His calm, professional, proactive yet approachable and fair manner helps instil trust in him. Thanks Aqib

A · 7 September 2025

★★★★★ 5/5

Trustpilot

We were really impressed with Gavin’s…

We were really impressed with Gavin’s pitch from Gibbs Gillespie. He listened carefully to our concerns and did an excellent job of gauging what was most important to us. His deep understanding of the market, along with his attentiveness to our needs and wants, really stood out. Gavin was professional and honest, ensuring that we were realistic about the current market conditions, which we appreciated. We had another estate agent visit the same day, but Gavin’s approach made us feel confident that he is the best person for the job.

Esther · 27 September 2024

★★★★★ 5/5

Trustpilot

Richard Frost and his team are top…

Richard Frost and his team are top notch. If you need to rent in the area…..he is the man.

Saiyan · 18 June 2026

★★★★★ 2/5

Trustpilot

Please proceed with caution

I am very disappointed with my experience with Gibbs Gillespie. Following the end of my tenancy, there was a significant and unnecessary delay in returning my deposit. Despite multiple follow-ups, communication was slow and caused avoidable inconvenience. Additionally, there were attempts to attribute various issues to me that were not my responsibility, which felt unjustified and appeared to be an effort to make unwarranted deductions. Overall, this experience was frustrating, and I would advise others to proceed with caution.

Iman · 18 March 2026

★★★★★ 5/5

Trustpilot

We recently worked with Charlotte and…

We recently worked with Charlotte and the lettings team at Gibbs and we cannot recommend her highly enough.

Hanisha · 20 June 2026