Trusted Agent profile · Brent
★★★★★
1,236 reviews across 2 platforms
499 Kingsbury Road, Kingsbury, London, NW9 9ED, Brent, NW9 9ED
Winkworth's office in Brent, at 499 Kingsbury Road, is rated 4.2 out of 5 across 1,236 reviews on two platforms, including 369 Google reviews rated 4.9.
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Winkworth Brent won ESTAS awards in two years, most recently 2023.
ESTAS winner in two years: 2023, 2022.
2023 4 Gold and 1 Best in Postcode ESTAS 2023 winners
2022 2 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service
It’s been a real pleasure dealing with Winkworth. I mostly dealt with Natasha Conti and she was a real delight, incredibly professional and friendly delivering a service I possibly can not fault! I have highly recommended Natasha and Winkworth to my friends and family.
1/5
TrustpilotThis company refused to rent me an…
This company refused to rent me an apartment on the last day before I was supposed to move in.EVEN THOUGH I HAD PASSED THE TENANT REFERENCING THROUGH THE INDEPENDENT - BLINC UKI had to rearrange everything as I had nowhere else to stay.Try to avoid these guys.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotProperty management
Nishi has been a pleasure to deal with through out the process of letting our property out.She provided us with all the information we needed upfront and was there to guide us through the whole process.
5/5
TrustpilotVery helpful and efficient!
Very helpful and efficient. Shilpa and her team reached out to help my elderly aunt rent out her flat. They were thorough, responsive and found a good client in a short while. Definitely recommend using them!
5/5
GoogleWinkworth have been managing a block of flats for us for a number of years. Over the years the whole team has consistently provided an excellent service, diligently, promptly and confidently. We unreservedly recommend them at every opportunity. Vinit & Hema Patel
5/5
TrustpilotWinkworth Kingsbury - Highly recommended Property Agents
My property has been managed by Winkworth Kingsbury for over seven years and they are quite frankly, excellent. The degree of professionalism is second to none backed up with the Team's industry experience and the level of care for both tenant and landlord is prominent. For any property management/admin queries, I speak to Swati Savani and she is responsive, very friendly, follows up immediately and resolves any issues to the highest possible standard.I have always recommended Winkworth Kingsbury to friends and family and I hope to continue working with them in the future.
5/5
TrustpilotHighly Recommending Winkworth in Hellesdon, Norwich ...
Winkworth were a breath of fresh air when it came to selling my house. Andy, Neil and Max are very personable, knowledgeable and efficient; it was a real pleasure to deal with them and I wasn't surprised that they quickly found me my lovely buyers. What impressed me most is that every time I contacted them, they knew exactly who I was, this being in marked contrast to the previous agents I had used. Well done, Winkworth Hellesdon - and thank you all once again!
5/5
GoogleI have always found Kirtesh to be very professional and diligent in dealing with all matters pertaining to the management of my property. Highly recommended.
Dear A G, Thank you for your excellent review! We greatly appreciate your feedback and are pleased to hear about your positive experience with Kirtesh. Providing professional and diligent service in property management is always our priority, and we're glad that Kirtesh has met your expectations in handling all matters related to your property. Your recommendation means a lot to us, and we're grateful for your support. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to us.
5/5
TrustpilotTrish has been outstanding and a real…
Trish has been outstanding and a real credit to Alex and the Winkworth team. We would highly recommend these Agents to anyone looking to move into the Canada Water area. A massive thank you.
5/5
TrustpilotFor the Kensal Rise Lettings team…
For the Kensal Rise Lettings team Thankyou for all your work in successfully letting our house again. Always quick and responsive to any issues, keeping the process moving. Thankyou also for the additional support during the last 2 years it was much appreciated.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotWinkworth Blackheat
Never ever rent a property from this agency. The estate agent is there for you only until you sign the contract and pay the money. The agent hid from us so many problematic issues in the property and our issues started from the day we moved in. And of course, the agent doesn't want to hear from you, as they have management company. We had an emergency a week ago and called an engineer as recommended by the agency. Same problem has happened today, out of the working hours of the agency and we called the same engineer, who would have come immediately if the agency had paid him for the job done a week ago... We had to wait for pretty some time for the agency to open and another 5 hours to take care of our problem. The absence of heating and hot water as per the property manager is NOT an emergency, so we stayed in cold for nearly 15 hours. Such a disgrace for Winkworth.
5/5
TrustpilotExtremely Impressive - Highly Recommended!
Dealt with Winkworth Kingsbury for a number of months now and have been blown away by the transparency, communication and personable approach provided by the whole team, especially Ajay Bathija.As the title says, highly recommended!
1/5
GoogleVery disappoint with the service. Booked a viewing to buy a property but the agent called and cancel the viewing stating structural issue with the property when there is only cosmetic issue. Very unprofessional and possible targeted selling applied. Sellers beware
1/5
TrustpilotStay away at all cost
I used Winkworth to find a tenant for my property and manage it. It has been a horrendous experience and I would recommend choosing pretty much any other agency. I needed to do some work for an electricity certificate and they brought a supplier which quoted me 3 times what it should cost so had to find a supplier myself. Then, due to a "human error" they sent their supplier in without telling me and did the work. My supplier came in and called me that they already did the work and I had to pay him for his time (which to be fair they did reimburse me). However, they then charged me the full amount of their supplier who did unapproved work in my property. Needless to say I terminated the contract with them immediately. They also extremely rude and unresponsive, would highly recommend to stay away.
1/5
TrustpilotTerrible Experience
Recent tenancy renewal with Winkworth.An utter shambles. Multiple contracts issued, all incorrect. Incapable of working out the financials correctly. Defensive when challenged with reasonable questions.We have luckily a great landlord that helped us sort it out. It’s criminal the amount of money Winkworth charge and still so many problems. Avoid at all costs.
Hello, We're sorry to hear of your of your experience on this occasion and that this did not meet our high standards of service. Please get in touch, clientrelations@winkworth.co.uk so that we can find out what went wrong.
5/5
GoogleI was scared and frustrated while finding a house but when I met wink worthy with a help of mr Dipen Patel . I honestly say you the most amazing,helpful housing agency I have ever met in uk.
5/5
TrustpilotGreat service
Very responsive and efficient at every stage of the process. Winkworth's made the whole purchasing process as easy as possible.
Thank you so much for taking the time to leave an excellent rating, Christopher. We really appreciate your business. Please let us know if we can do anything for you in the future.Winkworth Client Relations
5/5
TrustpilotFantastic service.
Fantastic service.We had an unexpectedly protracted process, which was nothing to do with Winkworth. However they advised and supported us throughout. They really did go “above and beyond”. We wouldn’t hesitate to recommend them. Professional and helpful from valuation to completion.
We're happy to see that you had a 5-Star experience. Thanks for sharing
1/5
TrustpilotBelligerent, argumentative, unprofessional, rude
Belligerent, argumentative, unprofessional, rude...I called to invite Winkworth Ladbroke Grove to my house, with a view to asking them to sell it. I spoke with the franchisee who kept interjecting when I tried to speak, refused to answer a question preferring to justify the 'fee' arrangement by referencing the status quo, and who was unwilling to offer me their best percentage prior to coming into my house. Clearly politeness and professionalism isn't part of the service offered by Winkworth Ladbroke Grove and they continue to reinforce the poor reputation enjoyed by the industry as a whole.Quite why Estate Agents feel they can base their business model on an egregious percentage of the value of your home is beyond my ken, and is an outdated, outmoded and foreign principle I am unwilling to work with.
5/5
TrustpilotTiverton Branch excellent
Winkworth’s Tiverton branch were brilliant.Professional, friendly snd always easy to get hold of. They went above and beyond to get our house sold. We would definitely recommend.
We're happy to see that you had a 5-Star experience at Tiverton. Thanks for sharing!
5/5
TrustpilotI have rented my flat out through…
I have rented my flat out through Winkworths for over 10 years. They have been very helpful negotiating changes in contracts and supporting me with various issues. I would recommend them.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotThe Best Service You Can Ask For
Jenny Wintermeyer is an asset to this company. I have dealt with her before, and she has proved again that she says what she does, and then she does what she says. Good, honest service, and much appreciated.
5/5
TrustpilotSmooth, quick and communicative
Ursula Doyle helped me sort out a leak in my ceiling in the best ways possible. She was quick and communicative, took action right away and sorted everything out smoothly. Very impressed and satisfied with the whole process.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleShilpa & Kevin (in particular) were instrumental in seeing through a sale that could have easily unraveled due to the complex links with other sales/purchases in the chain. Your patience, diligence and all round communication skills are greatly appreciated. Thanks once again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Winkworth Kingsbury won Gold for Lettings (Landlords) in London (North) and Gold for Sales in London (North) at the ESTAS 2023 awards, and 6 other industry awards since 2022.
