Winkworth Kingsbury reviews in Brent

★★★★★ 1/5

Trustpilot

Very rude woman who I spoke with in…

Very rude woman who I spoke with in Property management team who they look after Paddington and WestEnd. she just hanged the phone on me when I was enquiring about how to link as an Elecctrical company with them. I then called back within 30 second and a male member of the same team told me that she is busy and cant talk to someone. very disappointed with winkworth and I am sure that this is how you deal with your customers too! would have given 0 star if I could.

Elaheh · 13 January 2020

★★★★★ 5/5

Google

The staff in the agency is absolutely amazing. They have been very professional, supportive, and friendly as well.

Khalid · 10 January 2024

★★★★★ 5/5

Google

These estate agents are very good at what they do and best of all they are honest which is a rare quality for an estate agent. They kept us informed throughout the process of purchasing our current home and were very proactive in their roles. Many thanks again to Jay!

Mrs · 11 November 2018

★★★★★ 1/5

Trustpilot

I would give less than 1 star

I would give less than 1 star if possible. Before we signed for our flat we requested a full professional clean take place in the property because of the terrible state of it. This was not organised and so some last minute cleaners had 3 hours to attempt to clean the property. On entering the property, on top of the disgusting state it was still in (toilets completely stained, mould, mildew, floors not hoovered, pans with food still in and going mouldy....) there were electrical faults (bathroom light didn’t even work so we couldn’t even use it, sadly couldn’t change it ourselves), curtains and keys missing, broken furniture and also moths. We raised all the issues with Winkworth who took a month to even start attempting to look at the issues. After promising a second clean and fixing the simple issues, we are still in a disgusting flat with minimal progress. As a forewarning to future tenants, Winkworth operate by having the previous tenants leave the flat, then wait for the new tenants to move in and raise any problems, they then have to negotiate with the old tenants and land lord about who pays for what, whilst you are living with the broken/ damaged/ filthy flat. Overall service has been unbelievably poor and I would not recommend them to anyone moving forwards.

Taelor · 10 October 2019

★★★★★ 1/5

Trustpilot

Awful for renters - avoid

I am currently stuck in a fixed term contract with Winkworth, which I cannot get out of.They promised in writing to deep clean the carpet - and didn't do it - and subsequently lied about having done it.They won't fix our thermostat - because they say it had been broken for 2+ years - but the unit was there to see during the viewing - and nobody told me it was broken. So I can't time the heating to go on and off and it's costing me lots of money.A draw in the kitchen - after the 'professional clean' which allegedly took place before I moved in, contained dirt and what appeared to be mice droppings.Their service is awful and aggressive.They are currently pursuing me for a bill for a plumber to come out and fix a broken boiler. I've been blamed for causing the issue, but have't touched the boiler since last winter.Avoid - find a good landlord using recommendations from friends. I would't wish their behavior on anyone.Genuine review - can provide evidence if necessary.

Daniel · 8 October 2019

★★★★★ 1/5

Trustpilot

Sloppy and eye off the ball. Had their day!…

Do not monitor their contractors so charges far too high and repeat visits for boiler over 1 year costing me £1,300 and there was no issue with boiler miraculously when I refused more visits. Watch out for wording and terms on short term tennancy contracts. The list goes on and on! Now looking for new management agency. This estate agent has forgotten who they work for. Would advise to give them a big miss.

Sandra · 21 June 2021

★★★★★ 1/5

Trustpilot

Winkworth Student Deposits Saga

Used for student accommodation for my daughter and her girlfriends who are the tidiest girls and didn't have parties, they just lived there and looked after it! They paid £550 deposit each and god knows when we will see any of it! As previously said, on completion of your contract Winkworth try to charge you for damage that you haven't caused, for instance they said the paint behind the sofa has pulled off, and that it was painted the year before so they wanted £100+ for that damage. Well the sofa hadn't been moved in all the time they were there, so my feelings are, that if indeed there was some damage to the wall (which is debatable), then in my opinion the paint if indeed it was painted the year before, was still wet when they put the sofa against the wall! Also they mentioned a mark on the lino in the bathroom and they wanted a £10 contribution to the cost on new lino! Well NO, that is wear and tear and I don't believe they are actually going to replace it anyway as it was fine. When my daughter moved in the chipboard desk in her room was chipped along the edge and looked terrible, so they are hardly going to replace lino with a small mark on it. They charged for a lightbulb that wasn't working £8 and they charge for silly things here and there, but they all add up. We are now waiting to see what Winkworth come back with after we have disputed the charges and have been told by Winkworth that there will be a lot of back and forth till a resolution is reached and that it could take up to 7 months as they have hundreds of other renters doing the same thing!! My advice to current renters is video EVERYWHERE, before you check out. Move furniture and video behind it, video to show that appliance are in working order, including freezer drawers, cupboard doors etc, but still don't expect your deposit back as this company tries to squeeze the last pound out of you.Take my advice go with a local landlord like they did in 2nd year, they left his property in the same state it was in when they arrived and got their deposit back straight away.

LISA · 14 September 2019

★★★★★ 5/5

Trustpilot

A pleasure to deal with.

I dealt with Natasha Conti and would highly recommend her. Her customer service, attention to detail and constant drive to find me exactly what I was looking for were second to none. Thank you.

Helen · 21 May 2018

★★★★★ 1/5

Trustpilot

Winkworth???

Winkworth???? The most worst experience I've had with this agency and the (landlord) I had Power problems in the property (only one outlet works) and I communicated that after 2 months have taken decisions to change the electrical part(that's because I asked for their certificate. inspection at the electrical side and they didn't have it)and they lied to me every time I called(I talked to the landlord and someone is coming to do it) stuff like this only lied 🤥 we have come to the conclusion that they just want to take our money and nothing else(Looking just for the landlords because there is the money)and when I left the property they tried to charge me for some missing things more expensive than the real price (new) for example (a bath cabinet with mirror that does not cost more than 25 pounds they wanted to charge me 125 pounds Ridiculous Do not be intimidated by such agentsand we as tenants have certain rights not only to pay their rent overpriced

Stan · 31 July 2019

★★★★★ 1/5

Trustpilot

We had the worst experience

We had the worst experience with this agency in Kingsbury. At the first viewing, the woman came with wrong keys, so I made my way to the flat for nothing. She said she would call when she gets the right keys. Never did. Later I found an amazing studio on Zoopla, contacted the agent again, went for a viewing and loved it. We agreed on all details, I told her we can move in in two weeks after honeymoon. She had no problem with that, so we paid the holding deposit, sent all the paperwork and left for holiday. Later she started emailing us that we have to meet the landlord, when we told her we would be back in over a week, she emailed us to call her when we get back. I called immediately as I was scared something happened with our application. On the phone, she told me that she cannot hold the flat because we are away for so long (even though we told her) and that they will keep inserting and doing viewings and if it’s free when we come back, we can have it, if not, we will get money back. I tried to suggest we could call the landlord at least, but everything I said, her reaction was “Call me when you’re “. Two days before we came back, my husband emailed her asking how is it looking with the flat and she just answered that I have to call her on Monday. So I called her on Monday. I called the office four times, she tried to call me once when I was at work super busy. Then she emailed how she tried to reach me (1:4!) and that the flat has been rented to someone else because we were gone and we weren’t willing to communicate via email or phone enough! And then she said that we didn’t tell her we were going away for two weeks but just for weekend! So in the end, she gave the flat to someone else because she didn’t listen properly. We turned down other viewings, we were chill and thought we were safe. After we came back, I had a looot of trouble with my previous landlord as I already told him I was leaving. We lost over a week of searching for a flat because she didn’t tell us straight away. And that’s not it. Now, over a week and a half after we came back, I found the flat still inserting, and even for cheaper. So that either means that she lied to us and they just didn’t want to give it to us or the other person decided not to take and she didn’t want to contact us. In conclusion, worst communication ever. We lost a lot of opportunities on good places, money and nerves because of fake promise from a woman called Behnaz.

Lucie · 17 July 2019

★★★★★ 5/5

Trustpilot

Very helpful with good advice from all…

Very helpful with good advice from all staff members. Nishi Shah is my main contact and has always been proactive and precise with information and tasks.

GITESHA · 14 May 2021

★★★★★ 1/5

Trustpilot

Wish I was able to give 0 stars.

Where do I even begin? The 7 contract changes to get what was actually agreed to? The fact the the agent cannot work out the 6 months from February certainly isn’t JUNE? That despite sending correct spelling of my partners name twice, the name was spelt wrong AND I WAS BALMED FOR IT? Or maybe the passive aggressive and rude tone of every. Single. Person. That I encountered at this company. If you don’t want to waste your time and don’t want your money stolen, I would HIGHLY recommend that you go elsewhere.

Caitlin · 30 June 2019

★★★★★ 5/5

Trustpilot

Excellent service from Shaun

Excellent service from Shaun, he helped us a lot to find the perfect house. Really good agency and estate agent!

Carmen · 23 October 2023

★★★★★ 1/5

Trustpilot

What a set of liars

What a set of liars! Completely corrupt attempt at smoke and mirrors.Wrote a review. Reply from Winkworth asking me to email 'clientrelations @ winkworth.co.uk' and said 'we can discuss further'. Emailed and hey, guess what, they haven't even replied.Is that disgusting behaviour or what?

Jo · 30 September 2020

★★★★★ 1/5

Trustpilot

MY STUDENT SON AND HIS STUDENT…

MY STUDENT SON AND HIS STUDENT GIRLFRIEND WERE PROMISED A STUDIO FLAT IN FULHAM ABOVE A SHOP TO THE POINT MY SON TRANSFERRED HIS JOB TO FULHAM.THE LETTING AGENT FROM FULHAM HIGH STREET DECLINED THEM THE PROPERTY DUE TO BEING 20/21.THEY HAVE YET TO RECEIVE A APOLOGY OR THE HOLDING DEPOSIT BACK THAT THE AGENT FROM FULHAM HIGH STREET HARASSED THEM TO PAY BEFORE THE VIEWING.THE WHOLE SITUATION UNPROFFESIONAL.THEY HAVE BEEN TREATED POORLY BASED ON DISCRIMINATION..

Miss · 14 September 2020

★★★★★ 5/5

Trustpilot

great communication

great communication. trustworthy. Hardworking team.i live abroad and the Winkworth team was able to manage lettings and sales very smoothly. i always felt very reassured

Tahnee · 22 May 2023

★★★★★ 2/5

Trustpilot

Unhelpful and poor customer service.

Avoid at all costs. Agents are not very helpful and when attempting to rent from them, all these additional costs kept cropping up. There are hidden costs ie. inventory, lettings contract costs.Agents are difficult to get hold of and do not return calls.

Speedflash · 17 November 2020

★★★★★ 5/5

Trustpilot

Kensal Rise- Friendly and efficient

Kensal Rise office- Friendly and efficient. I feel they genuinely have the best interests of both tenants and landlords at heart. They helped hugely during Covid with a difficult situation and everyone came away satisfied. I highly recommend Winkworth’ team!

Tristan · 30 June 2021

★★★★★ 5/5

Trustpilot

Top notch service from Winkworth

Winkworth has managed my rental properties for about a decade now.They have always been first rate:streets better than other agents that I have used.I have never had a void period of more than 2 weeks.Their representative,Natasha Conti,who deals with my current property,is excellent.She has an impressive knowledge of the market and of all aspects of the rental business and I have always found her advice as to property presentation extremely helpful.She certainly provides service with a smile,but there is a lot of expertise and hard work behind it.I unreservedly recommend Winkworth.

Clive · 22 May 2018

★★★★★ 4/5

Trustpilot

I switched to Winkworth after an…

I switched to Winkworth after an unsuccessful attempt to sell my house through another big name, high street agent a few years ago. I noticed a big difference in the integrity of the people and the service. The fees were slightly better, and they really engaged with me to find the right way to promote our (somewhat unique) property. Overall, I was pleased. I have had a variety of bad experiences with estate agents, and overall I have a very low opinion of the industry. I'm sure Winkworth has their faults, but as estate agents go, I thought these folks were pretty decent.

Tim · 8 March 2018

★★★★★ 5/5

Trustpilot

Nishi at Winkworth Kingsbury has been…

Nishi at Winkworth Kingsbury has been absolutely professional and thorough.Super friendly and communication is great.Can honestly say best estate agent I have dealt with.

Mr · 11 May 2021

★★★★★ 5/5

Trustpilot

Winkworth Kingsbury has been the best

Winkworth Kingsbury has been the best estate agent experience so far! Shilpa has been extremely professional and her advice and efficiency second to none.

Marc · 9 May 2021

★★★★★ 5/5

Trustpilot

Thomas in Sales very helpful

Thomas in Sales was very responsive, professional and supportive. Helpful and friendly - recommended!

Paul · 12 October 2022

★★★★★ 5/5

Google

Gurpreet Gagneja works at the Winkworth Kingsbury agency, a very nice woman who helps in every matter. In a word, the right person in the right place

Pawel · 19 December 2024