Trusted Agent profile · Brent
★★★★★
1,236 reviews across 2 platforms
499 Kingsbury Road, Kingsbury, London, NW9 9ED, Brent, NW9 9ED
Winkworth's office in Brent, at 499 Kingsbury Road, is rated 4.2 out of 5 across 1,236 reviews on two platforms, including 369 Google reviews rated 4.9.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
TrustpilotWinkworth in Kingsbury are prompt in…
Winkworth in Kingsbury are prompt in responding to matters and situation. Ajay Bathija is always willing to listen, understand our problems or concerns and try and find solutions. He is upfront, honest and transparent. Overall, I am very impressed with Ajay Bathija and his agency Winkworths in Kingsbury.
5/5
GoogleAmazing service and prompt response to all the queries as always. Really thankful for all the staff members , Specially Kirtesh Shah who always took proper care of house management. He really deserve appreciation. Thank You once again 😊 …
Thank you for your 5 star review. We appreciate you taking the time out to post the same. We are always here to support you for any help you require.
5/5
TrustpilotWe highly recommend Winkworth.
We felt Winkworth appreciated our property. The photos were beautifully taken, and we were given good advice regarding marketing. When we received an offer for our house (it happened very quickly), they helped by communicating clearly between buyer and seller whenever necessary which made the process considerably less stressful than it could have been. Everyone we spoke to was highly efficient and supportive throughout.
5/5
TrustpilotTop real estate agency with a notable history
An exceptional estate agency renowned for its prompt responsiveness, seasoned and supportive agents, a rich heritage, and a significant market presence. The amiable Arrun and Mya helped us to locate a new residence and expertly navigated us through the entire journey.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotNot to be trusted.
Not to be trusted.Despite adhering completely to the Tenancy Agreement and having the premises professionally cleaned before leaving, Winkworth charged us an exorbitant amount for cleaning services - that were not even in the contract. This is for a place they neglected to maintain - leaks in the roof and mould on the walls that were never fixed.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
GoogleGood agency for both selling or renting out. Pretty quick turn around on rental. (Tenant moved in less than 3 weeks from start of advertisement).
Dear Tamás Pataki, Thank you for your excellent 5-star review! We’re glad to hear that you had a positive experience with our agency for both selling and renting out your property. It’s great to know that we could facilitate a quick turnaround for your rental! We appreciate your feedback and look forward to assisting you again in the future!
1/5
TrustpilotFailure to repay deposit.
It has been over 3 weeks since we vacated our rental property and we haven't been repaid our deposit. Apparently Winkworth can't contact our landlord.They also tried to change the check-in report to make it look like the flat was in a better condition when we moved in than it actually was.
5/5
TrustpilotShaun Blackstock not only found me a…
Shaun Blackstock not only found me a fabulous flat - having listened to my requests - he then found me the best tenant for my flat. Shaun with Aaron Priscott at Winkworths are the best Estate Agents bar none. Many thanks
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
2/5
TrustpilotAbsolutely shambolic
Update on my review. Credit where credit is due at least they took my feedback seriously and responded and worked hard to resolve my issues in a timely manner after I complained. So thank you. Absolutely shambolic. Lied to about the deposit refund process and still waiting 2 months on for this to be resolved. Agent just palms off all responsibility back to the tenants. Would never use again! This is the Bishopston office
5/5
TrustpilotWinkworth have been very helpful…
Winkworth have been very helpful especially a lady called Jade from Porringland branch. She couldnt have done more to keep me up to date with all information and guiding me through the process for buying a home. She went above and beyond the call of duty and i would definately recommend her. Thanks Winkworth
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotWe had really disappointing experience…
We had really disappointing experience with a Winkworth Finchely department, to be more exact, with a staff member Lewis Impleton.First of all, I called to ask for the particular flat viewing to be arranged. He asked me quite few questions on the phone, which was fine, as he had enough information to consider, if he wanted to waste my time and energy by coming to view the flat on the busy working day.Please note, I WAS ASKED what is my salary, which alone, was actually exceeding the required costs of the particular flat, but I WAS NOT ASKED to send the documents, reference letters etc. Lewis WAS AWARE of me and my husband working as a self-employed, but as I assume now, he didn't really understand the nature of my work and didn't bother himself to introduce me to the l.lord as a contracted worker, 6 days a week.On the day of viewing, he showed us the flat, politely smiled at us and was very presentable. But that was it...Knowing how fast we needed to move, due to the lack of free time and busy schedulle, he still did not get back to me. When I decided to chase him myself, I only received a short email- saying, that actually he was speaking to land lord and suddenly finding out, that they wanted only FULLY EMPLOYED people...I have only one reason to think of- he didn't like my husband or to be more exact- his nationality, as to emphasize again- he DID NOT ask us to send any of the required documents, proofs etc. He just judged us by the fact, that we are self-employed....
5/5
GoogleHad a very good experience with Nishi and team while dealing with our Let, good from start to finish.
5/5
TrustpilotReally helpful, friendly and efficient Estate Agents
Really helpful, friendly and efficient Estate Agents. Guy and John always responded to questions and queries on the same day. The team assisted us in completing within 8 weeks.
5/5
GoogleWe recently sold our property in Kingsbury through Winkworth. Shilpa and all of the team at Winkworth were a pleasure to work with, and were extremely helpful at every stage of the process. We couldn't recommend them highly enough.
Thank you, Aatif, for your kind words and for choosing Winkworth to help with the sale of your property in Kingsbury. We're thrilled to hear that Shilpa and our team provided a pleasurable and helpful experience throughout the process. Your recommendation means a lot to us, and we greatly appreciate it. If you ever have any more real estate needs or questions in the future, please don't hesitate to reach out. We're here to assist you. Congratulations on the successful sale of your property!
5/5
GoogleI met Nisha, a few years ago. From that moment on, the service provided by her and the team has been excellent! I have been very happy threw out all our dealings. I would thoroughly recommend Winkworth in Kingsbury.
Morning Anar We greatly appreciate your ongoing support and your kind words about our service. It's been a pleasure assisting you over the years, and we're delighted to know that you've been consistently happy with our team, especially Nishi. Thank you for recommending Winkworth in Kingsbury. Should you ever require further assistance, please don't hesitate to get in touch.
5/5
GoogleI can't ask for more from Nishi and the Winkworth team! Their professionalism and hard work in ensuring a smooth letting can not be underestimated. If you need an estate agent for letting look no further
Dear Marco Carnevale, Thank you for taking the time to share your experience with Nishi and the Winkworth team! We're delighted to hear that their professionalism and hard work ensured a smooth letting process for you. Your kind words mean a lot to us, and we appreciate your recommendation. If you ever have any more letting needs or if there's anything else we can assist you with, please feel free to reach out.
1/5
TrustpilotWon't be using Winkworth ever again
Terrible experience leaving our tenancy with Winkworth Tiverton. Spent a day cleaning the flat only to be told it wasn't good enough and cost us nearly £300 in deposit for them getting it cleaned by "professional" we didn't have a say in any of this and even though we mentioned that we felt we left the flat in good condition it went on deaf ears. We looked after that flat for 2 and half years and to have this in return just felt like it was all for nothing. I hope I'm never in a situation where I will have them again. Terrible company
5/5
GoogleWinkworth has been exceptional in their promise to sell my property. Kevin found me a buyer and Shilpa pursued the sale till the end, keeping me informed of the progress and adhering to my timelines. She chased solicitors for me and pushed all sides. I would highly recommend Winkworth as they are excellent in what they do.
5/5
Trustpilot1st year update
After our 1st year at the property, we still very happy with Winkworth Kingsbury. The professional team, especially Nishi has helped to sort out all the maintenance issue quickly and efficiently, and she made the contract renewal smooth.Communication is always easy, they are highly recommended.
5/5
GoogleShilpa and Ajay have over 50 years combined experience of the local residential market and were our first and only choice to market the sale of our parents' home. I would recommend them without reservation. Thank you both and your team for all your support and guidance. We appreciate it!
5/5
GoogleI have had a great experience in selling my flat, they have listened to my needs and had an offer fairly soon. A special thank you goes to Nishi and Shilpa whom looked after me also post completion.
Thank you for your lovely review Ale. We have thoroughly enjoyed dealing with you and wish you the best in the future.
5/5
TrustpilotGreat attentive and proactive service
Great attentive and proactive service. These guys currently fully manage my property and we have been very happy to date, Aaron in particular has helped us from the very start of the process and I would highly recommend to anyone looking to rent out their property.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotAwful service
After sending many emails trying to arrange a viewing, calling and being cut off, I was rudely and abruptly spoken to. Incompetent and incapable employees. My interest was dismissed and my situation wasn't even asked after, nor my telephone number or name for the viewing. Awful customer service from their NW office.
5/5
GoogleI highly recommend Winkworth Kingsbury for landlord services. Shilpa Bathija provided exceptional service, ensuring a smooth and efficient experience. Great communication and attention to detail make them a reliable choice for property management.
Dear Samita, Thank you so much for taking the time to share your positive experience with Winkworth Kingsbury. We're thrilled to hear that Shilpa Bathija provided you with exceptional service for landlord services. We take pride in our team's commitment to ensuring a smooth and efficient experience, and it's great to know that our communication and attention to detail have made us a reliable choice for property management. We appreciate your recommendation, and we look forward to continuing to provide top-notch service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Winkworth Brent won ESTAS awards in two years, most recently 2023.
ESTAS winner in two years: 2023, 2022.
ESTAS awards by year, 2023 to 20222023 4 Gold and 1 Best in Postcode ESTAS 2023 winners
2022 2 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Winkworth Kingsbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
Yes. Winkworth Kingsbury won Gold for Lettings (Landlords) in London (North) and Gold for Sales in London (North) at the ESTAS 2023 awards, and 6 other industry awards since 2022.
