Every review we hold for the Brent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe always find Kirtesh to be extremely efficient in resolving our issues, and regularly keeping contact to ensure things are moving forward and that we are ok. This was particularly evident during a recent boiler issue. Truly excellent service.
Richy · 13 April 2024
Agent replied · 9 November 2024
Dear Richy Rich,
Thank you for your glowing review! We're delighted to hear about your positive experience with Kirtesh. Providing excellent service and ensuring that our clients' needs are promptly addressed is always our priority. We're thrilled that Kirtesh's efficiency and proactive communication stood out to you, especially during the recent boiler issue. Your satisfaction is important to us, and we appreciate your recognition of Kirtesh's excellent service. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotExcellent Property Manager - Michael Ferguson
We had a really positive experience with Michael Ferguson as our Property Manager for the last 2 years. Extremely easy to deal with and ensured clear communication between the landlord. If there was ever any issues with the property he made sure they were resolved in a timely and easy manner! highly recommend!
Jayden · 27 April 2023
Agent replied · 23 November 2024
Thank you so much for taking the time to leave an excellent rating!
★★★★★ 5/5
GoogleI have been with Winkworth Kingsbury more than 4-5years now, it has always been a pleasure to put my trust for renting my property. Their work is exceptional and they have been doing a great job ever since I have been with them. Specially Gurpreet Gill, have been handling my tenancy contract and she has given me a great service. Thank you so much, really appreciate your hard work.
Riffat · 13 May 2024
★★★★★ 1/5
TrustpilotTenants - Don’t Use
I am writing this review from the perspective of a tenant - I’m sure that experiences selling and buying homes or being a Landlord with Winkworth are different, but ultimately those transactions are the money makers so that is to be expected.Our experience with Winkworth was atrocious, from beginning to end.On the very first day of us moving in, despite having agreed for a professional clean to be done, the flat was visibly dirty in places (which was picked up by the inventory company). After several calls to Winkworth, the landlord hadn’t cleaned the flat and the earliest they could do was the following day.When we moved in, various things such as the washing machine, the oven, the bathroom light all one by one stopped working over a period of a couple of weeks/months. These things took time to replace and when I spoke to the management team at Winkworth I was told that the landlord wasn’t a very wealthy person and they couldn’t fix things like ‘Mum or Dad would’.Things continued to break in our flat and requests to fix were just ignored. Our toilet flush broke and we were without a working toilet for 3 weeks. A wall cracked by a blind and this request was just ignored. We suffered with severe mould issues in our flat, with myself being admitted to the doctors, clothes and shoes ruined and again a damp issue being picked up on by the inventory. We had mould growing on walls on our pillows, everywhere. When I reported this to Barry, we were told to simply open windows more and put the heating higher. No responsibility was taken. We continued to live with these mould issues for 4 years and I simply had to use mould killer twice a week and run a dehumidifier 24/7 which was an increased cost to my energy bills that I had to absorb.When it came to viewings, paying various fees and dues, we were expected to respond as soon as possible and were chased frequently for answers. When the roles were reversed and overpaid rent was due we weren’t kept in the loop and I had to consistently chase and be left in the dark. It took far longer than it should have done to get our money returned to us. I can imagine this would have been treated urgently by Winkworth if we were landlords and not tenants.As a tenant, I would strongly advise against using Winkworth. Based on our experience their priorities are keeping the landlord happy given the income they get. Once you are locked into contract they don’t care for you as a tenant and this was our experience over 4 years, so I can’t see them changing any time soon.
Anil · 12 September 2023
★★★★★ 5/5
TrustpilotWinkworths Kingsbury
I recently used the services of Winkworths Kingsbury branch and I must say I was very impressed with the service I got. The people I spoke to were very knowledgeable and very professional. I dealt with Ajay, Nishi and Swati. All helped me greatly. I can 100% recommend Winkworths Kingsbury to everyone.
Anjul · 8 May 2021
★★★★★ 5/5
TrustpilotWinkworths - Kensal Rise branch
Excellent service from Aaron and the team
Jon · 7 February 2023
Agent replied · 23 November 2024
We're happy to see that you had a 5-Star experience at Kensal Rise. Thanks for sharing!
★★★★★ 5/5
TrustpilotGreat service from Winkorth Kensal Rise
The team at Winkworth Kensal rise really know the local market and provide an efficient and professional service. They are friendly, responsive and I would definitely recommend them. Gurdeep, Raphael and the team worked really hard to make the sale of my flat as smooth and stress-free as possible. Thank you!
Anon · 11 June 2021
★★★★★ 5/5
TrustpilotI have let a flat through Winkworth in Kensal Rise
I have let a flat through Winkworth in Kensal Rise for many years now and they have recently re-let it for me after the last tenancy ended. I have always received a very professional, efficient and friendly service from them and I would have no hesitation in recommending them to anyone seeking to let a property.
Martin · 12 December 2022
Agent replied · 23 November 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 1/5
GoogleVery disappointed with the service. The property agent struggled to accommodate my available timeframe for an appointment.
Unprofessional and unresponsive. Would not recommend.
The agent is Nishi shah. Very poor service.
Amar · 11 August 2024
Agent replied · 9 November 2024
Dear Amar,
Thank you for your feedback. We sincerely apologise that our service did not meet your expectations. We strive to accommodate our clients' schedules as much as possible, but there are times when we may not be available at specific requested times due to prior commitments.
In this instance, our agent, Nishi Shah, proposed an alternative time that might work for both parties. We regret that this time did not align with your availability and apologise for any inconvenience this may have caused.
During these particularly busy times, we have adopted a policy of block viewings to manage the high demand effectively. On average, we conduct around 40 appointments for each property due to the large number of tenants registering interest. This approach allows us to provide the best possible service to all interested parties, though we understand that it may not always be convenient for everyone.
We understand your frustration and are committed to improving our communication and responsiveness. We value all feedback as it helps us to continually improve our services. If you're open to it, we would appreciate the opportunity to discuss this further and see how we might be able to assist you going forward.
Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.
Best regards,
Ajay Bathija
★★★★★ 5/5
TrustpilotWinkworth are the best in the area
Aaron at Winkworth went above and beyond to ensure a seamless letting process for my home in Kensal. He was always quick to respond and a great knowledge of all the local tradespeople I needed to engage to let my home. I chose this agency as they are the most respected in the area and was not disappointed. I would highly recommend.
Lucy · 23 August 2024
★★★★★ 5/5
TrustpilotWinkworth, Kingsbury
I have been dealing with Shilpa Bathija at Winkworth in Kingsbury and must say I am very impressed with the prompt, professional, and friendly service I have received. All queries have been dealt with efficiently and Shilpa is on the ball in regard to all aspects of the sale. Sharon Mcelhinney
Sharon · 8 May 2021
★★★★★ 5/5
GoogleWe used Winkworth to find our first home and I must give all the plaudits to Shilpa for working tirelessly in order to get the whole conveyancing process done in a very fast manner.
We love our new flat and the good work done by Winkworth and Shilpa allowed us to finally get it! Many thanks!
Endrit · 18 November 2024
★★★★★ 1/5
TrustpilotThey did not show up
We booked an appointment to view a property, and they did not show up. We arrived at the agreed location at the exact time, tried to call them on the phone, no answer.According to the current tenants, who were kind enough to let us in, explained that the agent just left a few minutes before the appointment.The agent did not call us back later, nor replying to our email.
Viktor · 26 August 2020
Agent replied · 23 November 2024
Hi Viktor, We're sorry to hear of this happening as we pride ourselves on our excellent customer service. Please get in touch with us at: clientrelations@winkworth.co.uk in order that we can talk further.
★★★★★ 5/5
TrustpilotGreat experience with Winkworth
Great experience with Winkworth! Ryan was brilliant with communicating and organising our move.Would highly recommend
Leigh-Anne · 21 July 2024
★★★★★ 5/5
Googlei have had an excellentnt e,perience with winkworit kingsbury. kevin showed me house and shilpahelped with solicitor to make easy for me.they were excellent. i would recommend highly.
Qingsong · 10 September 2024
Agent replied · 9 November 2024
Dear Qingsong Bi,
Thank you for your outstanding 5-star review! We’re thrilled to hear that you had an excellent experience with Kevin and Shilpa. Their commitment to making the process smooth for you is what we strive for at Winkworth Kingsbury.
We truly appreciate your recommendation and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotMarika was exceptionally helpful with…
Marika was exceptionally helpful with our entire move
Isaac · 29 September 2022
Agent replied · 23 November 2024
Thank you for the review Isaac!
★★★★★ 5/5
GoogleAfter years using Winkworth's services, it was an obvious choice to move on to Fully Managed letting. Nishi yet again sourcing suitable tenants, not just doing the searches but also giving her own valuable opinion. After that the strong professional team in the background to see everything through, each one approachable and with a sense of duty with care. Thank you for the peace of mind!
Nimesh · 13 May 2024
★★★★★ 5/5
TrustpilotAaron is great
Aaron is great. I have used this branch for many years and they have been excellent.
Sebastian · 17 June 2024
★★★★★ 5/5
GoogleThe team at Winkworth are so friendly. Feels like home away from home, not like other agents that are keen to close a deal asap. They advised me without any pressure and I have no hesitation to use them in future..
Anand · 15 December 2023
Agent replied · 9 November 2024
Thank you, Anand, for your kind words about Winkworth Kingsbury! We're delighted that our team's friendly approach made you feel at home and that you experienced a pressure-free advisory process. At Winkworth Kingsbury, we prioritise building relationships and offering guidance without pressure. We're thrilled to be your choice for future estate agency needs. Your feedback means a lot, and we look forward to assisting you whenever you're ready. Thank you for choosing Winkworth Kingsbury!
★★★★★ 5/5
TrustpilotFantastic agency
I've been using Winkworth Kingsbury for around 8 years now and can only say good things about them.The whole team are great and are very professional. Swati is very helpful on the admin side, along with Sam and Nishi on the lettings side. Highly recommended.
James · 11 January 2022
★★★★★ 5/5
TrustpilotWInkworth's were excellent in…
WInkworth's were excellent in supporting the letting of a flat in Kensal Green, including identifying and finding the right tenants, and then providing an personal service in helping the management of that property.Winkworth's also provided a brilliant sales service when it came to marketing and selling the same property, taking us right through the process. Thank you.
Edward · 15 July 2022
Agent replied · 23 November 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotProfessional, patient, a pleasure to deal with.
Nicola went above and beyond the call of duty to manage a very complicated and lengthy conveyancing, keeping in close touch with us and the others in the chain. We have never before experienced such a high quality of service from any other estate agent.
SB · 30 November 2021
★★★★★ 5/5
TrustpilotKudos to Swati Savani at Winkworth Kingsbury!
I continue to receive good service from Winkworth Kingsbury for the management of my property. In particular I really appreciate the regular and timely follow-ups by Swati Savani on rental collection, payment and resolving issues in a very satisfactory manner - thanks Swati for all your great support!
Dr · 13 May 2021
★★★★★ 5/5
GoogleExcellent Estate Agent to work with, who understands client's requirement and is very accessible for everything. Highly recommend any sellers or buyers to get their services
Tilak · 10 September 2024
Agent replied · 9 November 2024
Dear Tilak Chintha,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with our team and that we could meet your needs effectively. Your recommendation for sellers and buyers means a lot to us.
We appreciate your support and look forward to assisting you again in the future!
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