Trusted Agent profile · Brent
★★★★★
1,236 reviews across 2 platforms
499 Kingsbury Road, Kingsbury, London, NW9 9ED, Brent, NW9 9ED
Winkworth's office in Brent, at 499 Kingsbury Road, is rated 4.2 out of 5 across 1,236 reviews on two platforms, including 369 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Winkworth Kingsbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
Winkworth Brent won ESTAS awards in two years, most recently 2023.
ESTAS winner in two years: 2023, 2022.
2023 4 Gold and 1 Best in Postcode ESTAS 2023 winners
2022 2 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
Trustpilotgreat value
We had a difficult sale mostly due to difficult solicitors but Guy and team went over and beyond to make it happen. Couldn't recommend enough. Happy we didn't go for an online broker as sale would surely have fallen through. Fair pricing. thanks.
5/5
TrustpilotThe whole experience with the team at the winkworth helleson branch
The whole experience with the team at the hellesdon branch were amazing, Daryl, was so helpful with the questions and made the process amazingly easy, thanks for helping us move into our new home
5/5
TrustpilotWinkworth Kingsbury just amazing
I have used Winkworths on numerous occasions, and I find Ajay Bathija and his wonderful team very helpful and friendly. I would not hesitate to recommend Ajay to all my family and friends. I wish all estate agents were as professional and courteous like everyone in Kingsbury Winkworths. I wish them all the best in the future. Kind Regards William Keegan
1/5
TrustpilotWinkworth leigh on sea
Winkworth leigh on sea. A bunch of liars and con artists. We rented a flat and asked for a break down of the fees we had to pay and also for the landlords details which were missing. The staff nodded and smiled and yes we will get those for you as we signed the contract and got our keys. 5 minutes later when we asked for them again they said we couldn't have them. Blatantly lied to pur faces. They take so long to respond to problems with the flat and didnt fix the big issues. The place obviously had mould which had been painted over as it appeared after a few weeks of moving but lied when asked about it and later said they think it might have had in the past but they were unaware. They also turn up well over half hour later to an appointment they made to inspect the property upon leaving. Their store was a 8 minute walk to the flat and when we called to see where the agent was, she hadn't left yet despite being 20 mins late already. Avoid these useless people at all costs.It's funny how a company only wants to help you after you leave them an honest bad review. I'm not wasting anymore time responding to such an awful company.
Hi Walker, thank you for bringing this to our attention. We're sorry we didn't meet your expectations here and would like to find out what happened. Please contact us at clientrelations@winkworth.co.uk in order that we can investigate further.
5/5
GoogleI’ve been renting a property with Winkworth Kingsbury for 3 years now and I’ve always felt so good in terms of communication and people being helpful in everything. A big credit to Gurpreet who been very kind, professional and helpful today to discuss with me the renewal of my contract.
Dear Roberto Pappalardo, Thank you for your wonderful review! We greatly appreciate your feedback and are delighted to hear about your positive experience renting with Winkworth Kingsbury for three years. Providing excellent communication and helpful assistance to our clients is always our priority, and we're thrilled that Gurpreet was able to make the renewal process smooth and enjoyable for you. Your satisfaction means a lot to us, and we're grateful for your recognition of Gurpreet's efforts. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to us.
1/5
TrustpilotThoroughly disappointed with Winkworth , Brook Green W14 .
Extremely unreliable and unprofessional . I was advised to market my property with Winkworth , Brook Green , Shepherds Bush Road. The owner , Ben, came to value my apartment on Wednesday 7th , he was enthusiastic about getting it on the market next Monday. He confirmed all details discussed in person on an email on 8th , I called in the morning on 9th to reconfirm I was very happy for them to proceed and I then got a call from the photographer who booked in for today 10th at 09.00 am but after 20 minutes he sent me a text saying that he had a double booking and did not offer another option. I tried all day yesterday 9th to find out what had happened and only today at nearly 02.00 pm I got Ben’s email saying that he could not market my property as the situation would not allow him to satisfy my needs. I wasted 3 precious days and think it is outrageous that someone thought to be an established professional, can actually behave like this. Unexpectedly disappointing.
Hello there, thank you for taking the time to leave us a review . We take our customer service seriously and we're sorry that we didn't meet your expectations here. Please contact us at clientrelations@winkworth.co.uk in order that we can find out what happened.
1/5
TrustpilotUtter jokers
Utter jokers. They made it so difficult for me when mentioning I wanted to view some properties near Victoria train station. An Indian guy in his early '40s asked me to come to their office, after asking all the irrelevant questions on the planet then showed me a rubbish council flat. I was feeling a bit sick from his car fumes and asked if we could meet at the next property while I was walking. I have never seen him ever since: he simply disappeared and did not even answer the phone. I was too embarrassed to call the office and complain. I gave up on this company, they are just bullies asking to pay for just about everything while they laugh all the way to the bank thinking if you are a single woman with an 'exotic' accent you must be having a low IQ too. Bunch of jokers to be avoided.
5/5
GoogleGreat dealing with Shilpa and Kevin. Always accommodating and very helpful - providing good advice. Thank you so much for all your help with our purchase! I would highly recommend them to anyone looking to sell/buy.
Dear Jay M, Thank you for your fantastic 5-star review and for sharing your experience. We’re delighted to hear that Shilpa and Kevin were able to provide valuable advice and support throughout your purchase. It’s wonderful to know that their accommodating approach made the process smoother for you. We greatly appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotWinkworth Kingsbury estate agents have been amazing
Winkworth Kingsbury estate agents has been a delight to work with. We dealt personally with Shilpa & her team and she always went above & beyond for her clients. She has kept us in the loop every step of the way and helped us when required. She has never failed to stay in contact or be reachable should we want to talk. Our property purchase with her has been amazing and the service she has given us has been nothing short of fantastic. This is an estate agent I would 150% recommend and always go back to. You know that they are treating each person individually and creating time for you personally. We have had dealings with other estate agents from other agencies within the area and nobody compares to the way in which Shilpa and winkworth dealt with us. It honestly was amazing and we cannot thank her enough for everything she has done to enable us to fulfil our dream & purchase our first property. Whether you are buying or selling a house, I would always recommend winkworth, after personally dealing with them for our purchase.
Thanks so much for your review Aqil. All feedback is greatly appreciated and helps us maintain the level service our clients expect and deserve.
5/5
GoogleWell done to Gurpreet Gill who has handled the renewal of my tenancy at my property superbly. Faced with some delicate negotiations she has expertly maintained relationships with my long standing tenants to negotiate yet another year on the tenancy agreement and has kept me informed at all stages.
Dear Sarah Jannoo, Thank you for your excellent review! We greatly appreciate your feedback and are thrilled to hear about your positive experience with Gurpreet Gill. Providing superb service to our clients is always our priority, and we're delighted that Gurpreet expertly handled the renewal of your tenancy agreement. Maintaining relationships with tenants and keeping our clients informed at all stages are key aspects of our service, and we're glad that Gurpreet excelled in these areas. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to us.
5/5
GoogleNishi Shah of Winkworth demonstrated exceptional professionalism and efficiency in facilitating the rental of our home within a week. Her expertise and attentive service are highly commendable, making the process smooth and expedient. We are grateful for her assistance and highly recommend her real estate services.
Dear Priya Sureshbhai Patel, Thank you for your fantastic review! We're thrilled to hear about your positive experience working with Nishi Shah from Winkworth. Providing exceptional service and ensuring a smooth and expedient rental process for our clients is always our priority. We're delighted that Nishi's professionalism, efficiency, and expertise stood out to you. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you in renting your home quickly. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
5/5
GoogleI have rented shop from Winkworth and I am very pleased with the service received. Ajay and his team were professional and approachable , very responsive and proactive throughout the entire process. They are very helpful, and respond fast to all queries. I would strongly recommend them. Thank you
5/5
GoogleHad a very pleasant experience with Winkworth with our property purchase. Shilpa was very friendly and acted so fast for us, picked up every phone call and liaised with our lawyers too. She took really good care us. I would highly recommend selling or buying through winkworth as they great customer service you won't get elsewhere.
5/5
TrustpilotVery happy with the good service
Very happy with the good service. Thanks Oliver for caring and all the staff to make it happen. Will recommend this lettings agency Winkworth for professionnalism.
Hello Fatima. Thank you so much for the glowing review. We would love to know which Winkworth office you dealt with so we can congratulate them personally.
5/5
TrustpilotAaron is the best professional we had…
Aaron is the best professional we had to deal with.He did a great job during our journey in finding our new home.We highly recommend him.
1/5
Trustpilotgreedy agency (dont be fooled by them)
greedy agency not believing in someone when they tell them they have 10 years of tenancy in a house, all they want is someone to make a lawyer, doctor or someone working in the house of Parliament salary to rent a property from them, absolutely a disgrace of an estate agent company.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotExcellent
Faraz was fantastic. He was always available, very helpful and knowledgeable throughout the entire process. Couldn’t recommend enough
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotWinkworth Sunningdale
Jenny Wintermeyer from Winkworth Sunningdale was our agent to find a new tenant for our annex and she has been a pleasure to work with. She has been helpful, informative and pleasant from beginning to end of the process. In particular, I lipread and Jenny immediately coped with my personal communication needs which was very much appreciated.
5/5
TrustpilotBrilliant service and Simon Jenkin was…
Brilliant service and Simon Jenkin was an absolute star. Fantastic communication and went above and beyond to help during the process. Would really recommend to anyone and will definitely be top of the list if / when moving again..
5/5
TrustpilotSale of property
Alex and Faraz handled the sale professionally from start to finish, constantly keeping me informed, even when I was abroad. They went over and above what I expected from an estate agency , recommending solicitors, cleaning lady and removal man, who all pulled out the stops so that the sale could be completed. Nothing more to say, except a big thank you.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future
5/5
TrustpilotExcellent lettings service
Alina and her team have been very helpful in finding suitable, high quality tenants for my private rental house.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotReally good selling experience
Really good selling experience. Clear communication from Thomas and team from start to finish.
Thank you for your review, Kieran!
3/5
TrustpilotTighten your ship
Knowledgeable at first and we could have gone with them but frustrating when consistently giving inadequate email replies to important questions and coming across as too relaxed and then petulant when we eventually went with another agent who was more on the ball.
Good morning, At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.Winkworth Client Relations
5/5
TrustpilotResponsive and solution-orientated
I found the staff at Winkworth to be responsive and solution-orientated. I had a specific requirements when looking for a rental in the Kensal Rise area and Winkworth did their utmost to accommodate. They were also quick in responding to my questions and pleasant throughout. Thank you Frazer, Stacy, Michael and Aaron!
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Yes. Winkworth Kingsbury won Gold for Lettings (Landlords) in London (North) and Gold for Sales in London (North) at the ESTAS 2023 awards, and 6 other industry awards since 2022.
