Trusted Agent profile · Brent
★★★★★
1,236 reviews across 2 platforms
499 Kingsbury Road, Kingsbury, London, NW9 9ED, Brent, NW9 9ED
Winkworth's office in Brent, at 499 Kingsbury Road, is rated 4.2 out of 5 across 1,236 reviews on two platforms, including 369 Google reviews rated 4.9.
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Winkworth Brent won ESTAS awards in two years, most recently 2023.
ESTAS winner in two years: 2023, 2022.
2023 4 Gold and 1 Best in Postcode ESTAS 2023 winners
2022 2 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
TrustpilotSuper Service at Winkworth Long Melford
A huge thank you to Mark Wilkins at Winkworth Long Melford. He epitomises the term "Gentleman". He was always available and nothing was too much trouble. Our house sold very quickly and Mark then worked with us to progress to completion day. I would certainly recommend Winkworth but also believe that Mark's care and attention was the key to our successful sale. Thank you Mark.
5/5
GoogleBoth Ajay and Nishi have shown discipline , constant effort , faith , good company , selflessness and are a ‘ live wire ‘. What more can one expect ? The thoughts are clear , conducted with enthusiasm and equanimity. This all leads to reasonable tenants which is the end désire who will look after your property . Well done and a big thank you to brilliant Ajay and beautiful and talented Nishi and the Winkworth hard working team
Thank you for your positive review. We are happy that we could help.
5/5
TrustpilotProfessional from start to finish
Professional from start to finish. Shilpa was understanding of our needs and patient with my elderly parents, and caring of our home of 43 years. Shilpa kept us up to date at all times and we never felt pressured or pressurised. Nishi did most of the viewings and again courteous, punctual and understanding. Would definitely recommend and use again. Huge thank you from us all.
5/5
TrustpilotHappy with our experience
My partner and I are first time buyers, and we’re just about to complete on our first flat. Patrick, Alex and Nicola have overseen the whole process and we’re really happy with the way our purchase has been dealt with. We weren’t really expecting to feel grateful to our seller’s estate agents, but they have helped us navigate all the twists and turns fairly and transparently. They were also very helpful when our solicitors were being less than efficient (!) - an email to the Winkworth team was often a quick and easy way to sort out any issues. We wouldn’t hesitate to use them again (not that you have a choice as a buyer, though - if only…!).
Hello Ed. Thank you for sharing your positive experience regarding your purchase of your first property with Winkworth. We would love to know which of the Winkworth offices you dealt with so that we can congratulate them personally on their customer service and professionalism. Thank you again for taking the time to provide this review and wishing you all the best in your (first) new home!
5/5
GoogleThis is the second time I've let my property through Winkworth Kingsbury. They always find me professional tenants and welcome me to their office with open arms. I would recommend them to all landlords out there, you will not be disappointed.
Dear Alkarim. We greatly appreciate your positive feedback and recommendation. It's wonderful to hear that Nishi's professionalism and friendly nature made the process of finding a tenant hassle-free and efficient. Nishi is indeed a valuable member of our team, and your kind words motivate us to continue delivering excellent service. If you have any further rental needs or questions in the future, please feel free to reach out. We're here to help. Thank you for choosing Winkworth Kingsbury, and we look forward to assisting you again.
5/5
GoogleGreat experience! Kevin and Shilpa have been amazing. They know the Roe Green village and Kingsbury in and out. They have supported me every step of the way. I would recommend them to all my friends and family. Love these guys!
Dear Patrick Karl König, Thank you for your amazing 5-star review! We’re thrilled to hear that Kevin and Shilpa provided you with exceptional support throughout your journey. Their in-depth knowledge of Roe Green Village and Kingsbury truly sets our team apart. We appreciate your recommendation and look forward to assisting you and your friends and family in the future!
5/5
GoogleI recently had the pleasure of renting a flat from Winkworth Kingsbury, and I must say, their service was impeccable. From the beginning, the agency demonstrated great professionalism and responsiveness to all my inquiries and concerns. They provided all the necessary information about the property and rental process, making the entire experience stress-free and seamless. Upon moving into the flat, I was delighted to find it in excellent condition, with impeccable cleanliness. It was evident that the agency takes pride in maintaining their properties to a high standard. I would highly recommend Winkworth Kingsbury to anyone seeking a reliable and trustworthy agency for their property rental needs. Their dedication to customer satisfaction and overall professionalism truly sets them apart. I look forward to continuing my relationship with them in the future.
5/5
GoogleFantastic service and brilliant communication by the whole team. Very good property agents they are always helpful with anything need to be done in the property and professional in their job. Specially thank you for Nishi , she is very helpful people, she is help me like family member.
Dear Arpit Patel, Thank you for taking the time to share your experience with Winkworth Kingsbury! We're thrilled to hear about the fantastic service and brilliant communication you received from our team. Nishi is indeed a valuable member of our team, and we're delighted to know that her assistance was as helpful as a family member. Providing professional and helpful service is at the core of what we do, and we're grateful for your kind words. If there's anything else you need or if you have further feedback, please feel free to reach out. We look forward to serving you in the future.
5/5
GoogleSwati and Nishi have been excellent from start to finish they explained the process of renting my property and listened to all my needs and have now found me the perfect tenants suitable to the property. I ve used multiple agents in the past which have been poor at best. Its good to see agents which really do provide a great service still exist. Thanks again.
1/5
TrustpilotFor four weeks the branch staff thinks…
For four weeks the branch staff thinks it's ok to have mice and all the associated issues running round the flat and still no date for when the people will be coming to sort out the issue, very poor. Am sure they wouldn't want this in their own homes but it's ok for people that pay their salaries
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
1/5
TrustpilotGuildford Estate agent winkworth
Guildford Estate agent winkworth. Got shown a property today with my partner and 8 month old baby today. I'm offended you would even think that a filthy student property would be suitable for mt family anyway! Was absolutely disguted that you can show property's in these conditions like that and think its acceptable (and in a pandemic you should be sanitising everything down!) When tenants leave if you think showing a dirty property with dirt and filth is acceptable it is not! Trying to sell a property to me in such disgusting conditions and thinking its okay to show people shows what type of estate agents you would have been if we were to have gone with you. Asked to be taken off the books would not recommend thank god we curved this! Will be telling everyone to avoid this estate agent. Your reviews don't look great anyway even though you deleted my Google one!
Good morning Theo. Thank you for taking the time to provide a review on this agency. I have to make you aware that Guidlford Estate Agent is not part of the Winkworth network and therefore I am unable to assist you with your complaint. Please do speak directly with this business if you wish to take your concerns further.
1/5
TrustpilotI'm waiting to hear back from Winkworth…
I'm waiting to hear back from Winkworth Kensal Rise lettings about why I'm being contacted by the utility provider to pay bills on an account I assumed was closed on my moving out. As a landlord, I pay Winkworths the 'Fully Managed Fee', a level of service for which they state they will inform the utility providers of the new tenants details. My credit rating is at risk as I have ignored emails from the utility provider on the basis that I have paid all bills before the tenant moved in. What is the point in 'informing the utility providers of your new tenants details' if the account isn't closed? I await a response. Very disappointed at what is either negligence or very misleading terms of service (if 'informing' providers achieves nothing of value to me as a client.)
Morning Jonny. I believe that Aaron from Winkworth Kensal Rise has been in touch with you personally regarding the problems you are having with your utility providers. Unfortunately, due to GDPR, quite often providers will not take instructions from a third party or speak with the agent as a representative of the Landlord. Aaron has again attempted to liaise with the utility provider on your behalf however they have confirmed they are unable to do this as you have not given permission. This is extremely frustrating for you as a Landlord and Winkworth as your agents, however our hands are tied on this occasion.
5/5
GoogleI am renting a flat managed by Winkworth and must say that any issue I do have is resolved immediately. They keep in touch with you both via email and phone until any matter is resolved. Maintenance of the property is handled by Kirtesh Shah who has been extremely efficient on numerous occasions. Thank you Winkworth
Thank you for your lovely review Nitiksha. We are grateful that you appreciate our service and feel comfortable dealing with us, especially Kirtesh Shah, our Property Manager.
5/5
TrustpilotThanks to Finlay Cook for taking my…
Thanks to Finlay Cook for taking my sale to completion. However, it was a team effort by everyone in the Kensal Rise office. Everyone was very pro-active in marketing my property and keeping me updated on viewings and feedback. Once the sale was agreed, Finlay made sure everything went through and addressed any questions from both me and the buyer. Thank you
1/5
GoogleI am looking for rent house in Kingsbury area and I have enquiry about it. But, every time I am just getting one reply unfortunately this property is not available or not suitable for 4 people. Every time one person is dealing with me and her name is Nishi shah. Very poor service.
Dear Bina Patel, Thank you for providing additional details regarding your property inquiry. We sincerely apologise for any inconvenience caused due to the landlord's preference regarding the number of occupants. We understand the importance of clear and transparent communication in such matters, and we regret any confusion or frustration you may have experienced. Our team will take this feedback into consideration and work towards improving our communication processes to avoid such issues in the future. If there's anything specific you would like us to address or if you have further inquiries, please feel free to reach out directly. Your feedback is invaluable, and we are committed to enhancing our services to better meet your expectations.
5/5
GoogleShilpa with all her smart timely efforts ensured that the sale was successfully concluded. This especially when situation was quite challenging, not only to mention all that has been going on, but also the interest rate changes as well as a highly sensitive buyer. Well done Shilpa and the team at Winkworth.
5/5
TrustpilotSold property through Winkworth
Sold our Property through Winkworth and must say Jack was unbelievable in how he handled the sale.He could not have done enough and I would 100% recommend dealing with him .
1/5
TrustpilotTypical response from a company when…
Typical response from a company when you have received poor service. Why would I want to contact their office after receiving a call from 'George' who basically tried to lie his way out of the situation. Exactly how do they think they can resolve the situation - the property has now been sold! I also need to mention that in the phone call received after my original post he stated ' I had to inform the vendor that you are in a chain of 9' - this is why the vendor decided to go with someone else - this is a blatant lie as I checked with our agent who provided me of details of our chain which consist of 5!! So not only did he lie to the vendor but also by not allowing the final bids by 10am next day (his idea!!) he deprived the vendor of the 5k offer we were going to make over the maximum stated price because the place was worth it - thats just us what about the other bidders - who knows what they could have offered given the level of interest in this property (which in itself questions their ability to accurately price the property) - given that they had had 10 viewings in two days and the vendors asked that no more viewing be permitted as they wanted to make a decision. My own estate agent was appalled at the service we had received as he considered it completely unprofessional - but then this is a franchise operation - no different than dealing with Mc Donalds!! I'm done with this now!
Hi Mr Thomas, we understand the office that this matter relates to are in touch with you regarding the points you have raised . If you need to talk further, please do contact us; clientrelations@winkworth.co.uk
1/5
TrustpilotAppalling unprofessional service from…
Appalling unprofessional service from Poringland branch. Saw a property that was priced with a guide price. Liked the property so offered full asking price only to be told that there were another 4 viewings that day and that an offer had been made but all offers were to be put to the buyer by 10am following day when a decision would be made. Agent insisted he would call to get our final offer at 9.45 and that reading between the lines they were basically playing all buyers to see if they could up the price!. Gave us personal email to contact him if we had any queries regarding the property that we wanted answered before 10am final bid cut off - sent email - NOT EVEN BEEN READ! - N0 CALL!! at 9.45 waited until 11am asked for agent only to be told he was not even in the office!! 10 minutes later get a call from the office (not the agent we had dealt with but someone else) only to be told that the house had gone to another buyer - didn't seem to understand why we were so angry at not being told anything or even receiving the call for final offer. Doubt if we would even have received a call or got any information if we hadn't had chased them. Absolutely appalling unprofessional service by amatures - wouldn't touch them with a barge pole.
Hello Keith, we're sorry to hear of your experience here with the Poringland office. All of our branches are individually owned and managed, please get in touch, poringland@winkworth.co.uk and we can talk through further with you and look to resolve.
1/5
TrustpilotOne of the worst agency… DONT WASTE YOUR TIME.
I would say one of the worst agency that I worked with. Exteremly unprofessional. They don't even call you back until you called them many times. I have seen a flat with them and I was the first one that seen the flat. I was there after 2 hours they post on rightmove. (This is what they said to me) I have seen flat 2 times and happy to pay deposit straight away. They told me that they will let me know after checking with lanlord. By the way his name was Lewis. He didn't even bother to call me that flat is gone because they have another offer accepted. Very unprofessional. I wouldn't suggest anyone this agency. Don't waste your time.
Hello Aziz, we're really sorry to hear of the events here, and that these have fallen short of our high standards of service. Please get in touch with us - clientrelations@winkworth.co.uk in order that we can find out which office this relates to and investigate fully for you. Each of our offices are independently owned and managed, and we can put you in touch with the right person.
1/5
TrustpilotLast-Minute Viewing Cancellation
We traveled almost 2 hours for a booked house viewing, only to have it canceled last minute. This lack of coordination raises doubts about the agency's reliability. Agents should excel at arranging viewings, and this experience fell short of expectations. Hope for improved communication and better service in the future.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
2/5
TrustpilotUnprofessional and disengaged
I bought a flat with Winkworth and decided to try to sell my property through them a few months ago. They seemed quite engaged, up to the stage where I actually signed the sole agent agreement. The timelines they gave me for listing it were not met and clearly just a lie. The one paragraph description of the flat they wrote was laughable - it didn't in any way describe my flat (highlighting aspects such as hard wood flooring and Nest which I do NOT have) and was full of typos - clearly something pulled together in less than 5 minutes. The initial brochure included only pictures of the living room until I called this out. Once on the market, there was basically no interaction at all, no feedback on any viewing, nothing at all. I asked them to remove the listing 2 weeks ago and even that seems like an unmanageable task. I'm waiting until the agreement expires to re-list with someone more professional.
Hello Jasmine, It’s really disappointing to hear about your experience here. We take feedback extremely seriously and are keen to find out what happened here. Please get in touch with us at clientrelations@winkworth.co.uk in order that we can investigate further for you.
5/5
TrustpilotProfessional and reliable.
Connor has been helpful and reliable in looking after our property and has dealt with any issues quickly and efficiently.
5/5
GoogleDipen is very Good man.. He explains all things very friendly.. and i'm very happy from his Work..
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Winkworth Kingsbury won Gold for Lettings (Landlords) in London (North) and Gold for Sales in London (North) at the ESTAS 2023 awards, and 6 other industry awards since 2022.
