Winkworth Kingsbury reviews in Brent

★★★★★ 2/5

Trustpilot

Disappointing service

Good service while we were looking for somewhere to rent but has got a lot worse since we moved in. Their management company had ignored a number of our requests, including removing old furniture and having the property professionally cleaned. We have also found that a number of the appliances do not work. This would definitely put me off using them again.

Richard · 1 January 2024

★★★★★ 1/5

Trustpilot

Unprofessional letting agents with terrible customer service.

Unfortunately I was met with unprofessional letting agents showing me flats that did not meet the requirements sent out to them, while being dishonest about it being the case. Only found out the flat did not meet the requirements after signing the contract. Was forced to pay a hefty price to purchase the required amenities, a minor percentage of which I asked from Winkworth as compensation. They reluctantly agreed to pay, after more than a month of emailing and only after forcing them with an official complaint. Would definitely not recommend under any circumstances - really untrustworthy with terrible customer service.

Evangelos · 11 June 2022

★★★★★ 4/5

Trustpilot

Fabian Batchelor was exceptional in…

Fabian Batchelor was exceptional in helping us find an excellent property to rent. Thank you, Fabian, from Winkworth - Kensal Rise.

Eliane · 4 July 2023

★★★★★ 5/5

Google

Shilpa Bathija was very proactive during our purchase transaction. We were always updated on the file regularly via email and telephone. Shilpa ensured our transaction ran swiftly to conclude the purchase as soon as possible. We would highly recommend Shilpa and the services Winkworth offer. Dipesh & Minisha

Minisha · 10 November 2023

★★★★★ 5/5

Trustpilot

Winkworth were exceptional…

Winkworth were exceptional during the sale of our flat.Guy in particular was tenacious and helpful in pushing the buyers' solicitors, despite them being particularly challenging, and managing all the communications with the chain and our solicitor. He was instrumental in getting the sale and our onward purchase across the line and we owe him a debt of gratitude!

Mike · 12 March 2024

★★★★★ 5/5

Trustpilot

Pleasant experience

We worked with Nishi Shah from Winkworth Kingsbury. She was a pleasure to work with. She made the experience smooth and comfortable by answering any questions we had promptly and responding to any requests we had.

Shneur · 2 July 2024

★★★★★ 5/5

Trustpilot

Winkworth Kingsbury give agents a good name

I don't write many reviews but wanted to say of the excellent service that is offered by Ajay and the team at Winkworth Kingsbury branch.I have bought properties and they have kept me in the loop regarding the whole buying process from sourcing to completion. They also fully let all the properties I own or look after. From finding tenants, tenant relations, organising maintenance, and back-office tasks. A well-deserved recommendation.

K · 11 May 2021

★★★★★ 5/5

Trustpilot

Aaron and his team did an excellent job…

Aaron and his team did an excellent job letting my house. They were responsive, thorough and extremely nice to work with. Highly recommended.

Daniel · 11 April 2023

★★★★★ 5/5

Trustpilot

Jenny made what could have been a very…

Jenny made what could have been a very stressful situation of moving out of our home (that is being refurbished) into a rental property very straight forward; taking care of admin on our behalf and liaising with the landlord to cover all aspects of our move and so that we had what we needed when we moved in. I would definitely recommend Jenny in particular and also the Winkworth for the service that they offer.

Kayvarne · 10 November 2019

★★★★★ 1/5

Trustpilot

A predatory scam. Do not use if a student or young.

AVOID WINKWORTH. I am still annoyed months after moving out. I was in a rolling contract, paid up my last month and moved out with plenty of notice - all fine. Out of the blue they then tried to hold me against a contract I never signed/didn't exist and though I agreed to pay if they could present one (said several times) they refused to present one despite hilariously agreeing at the start one could not be found. This went on for several weeks with back and forth phone calls and emails that went round in circles just pushing for me to pay a further 6 months I was never signed to. My mum's partner called in once. Said exact same thing id said. Phone call lasted 5 minutes. And they dropped it, apologised through him and he sent on the message to me that it would be dropped. I was livid. It felt not only predatory and an utter violation but it felt misogynistic on top of it. I am a Senior in my own job so understand associates have rules and policies to follow (and approached Winkworth also how I like to be approached with such complaints) but they completely made things up as they went along, changing stories over and over to try and get me to pay whilst refusing to provide a signed document to say so.Before moving in my friend told me her Winkworth experience which was very similar. I wish I had listened. This is clearly something they have done before and will probably do again in the hopes someone new to renting will just pay out. Vile.

Madeline · 24 April 2022

★★★★★ 5/5

Google

Its superb experience reaching to Mr Sam. In couple of minutes he understood my requirement to get rented space, and prompt response. Get very good place suitable for me and extremely happy the way supported. Very straight forward and I feel, first contact point for my or my friends requirements for Property or Rented space. Really heartily Appreciate the support from Mr Sam.

KUNAL · 10 November 2023

★★★★★ 5/5

Trustpilot

Exceptional. Highly recommended

Exceptional. Highly recommended.

Nicola · 5 February 2026

★★★★★ 1/5

Trustpilot

Winkworths Barnes: Amateurish and incompetent selling agents

Amateurish and incompetent in the extreme. As sole agents during 4 months of the peak house-buying season, Winkworths Barnes failed to sell our house despite interested buyers, all other properties at similar price-point being snapped up and low stock levels. Childish communicators with zero transaction-management skills. Even after we took our house off the market and formally terminated their agency, they continued to display our house on their website marked "under offer" - when the house was not under offer, they were not our agent and we had not consented to their using a photo of our property for marketing purposes. If you are looking for ineffectual and bombastic service, this is the firm for you.

Frequenttraveller · 28 August 2024

★★★★★ 5/5

Trustpilot

5 Stars For Fabian

I would highly recommend Fabian at Winkworth. He was great to work with, made everything so easy. Communication was fantastic. If I was to rent again I most definitely use Fabian.

Linda · 25 April 2022

★★★★★ 1/5

Trustpilot

Terrible neglective managment!!!! We have been renting with them for a…

We have been renting with them for a year and a half, always on time with our responsibilities, always updating the managment for any issues with the lift or anything regarding the property. We had an emergency on the 31st of December where the boiler stop working and we were left completely with no warm water and a boiler that for some reason was leaking water! We were provided with emergency contacts which we tried contacting for about 3 days before we get an answer from them refusing to come and check the boiler as they were pretty sure they could not do anything due to the lack of parts( which they didn’t even know from the phone where and what exactly was the issue). After 4 days without warm water a guy came to check and nothing was done. In less words after all managment department was informed with the emergency, as we are talking about month January, even if they send people, who never treated our situation ,with a toddler at home, as emergency, did nothing. We were left for almost a month with no warm water and with the excuse that parts and manufacturers where difficult to find, with no other option and no reasonable deduction of the monthly rent, no help and no options with a toddler the most cold weather of the year!!! And the only response was that they are trying and we can have warm water for a family of 3 by using kettles!!! The boiler was fixed temporarily but still not permanently and we are at the middle of February. The worst managment we have ever faced and now they are asking us to leave with no excuse or reason. I am not willing to deal with this agency anymore and I hope I will never have to deal with such a neglective and awfull situation where they left a family with a young child in the most cold weather of the year for a month without heated water!!! I feel ashamed and disrespected but I have to make this review in order other peiple to be aware!

Presilda · 15 February 2022

★★★★★ 5/5

Google

Nishi was highly professional and pleasant. She kept me well informed throughout the process of renting a property. I would use this agency again and highly recommend them. Thank you!

Maria · 10 September 2024

★★★★★ 5/5

Google

Shilpa and the Winkworth, Kingsbury staff are very friendly, professional and helpful. They always greet you with a smile, and conscientiously follow through even the minor details of progress throughout the process of buying and selling a property. A big thank you from me!

Paul · 10 October 2024

★★★★★ 5/5

Google

Sam Shah Marla is professional, helpful, understanding and cooperative. It is a great pleasure to communicate and work with him. He guided the process of finding property and finalising the agreement and made everything go smoothly.

Gizdava · 13 May 2024

★★★★★ 5/5

Google

He is very professional and a really nice, polite person in what he is doing. He has solved all my problems that I had in the new house, Quick service & very trustworthy. If you’re considering working with kirtesh Shah, we highly recommend it! We had an absolutely fantastic experience. Thank you for your service.

Mag · 14 March 2024

★★★★★ 4/5

Trustpilot

Winkworth Estate Kingsbury Customer Experience

I am very skeptical like most when it comes to Estate Agents. However in the case of Winkworth and in particular Shilpa Bathija is a rare exception. She really took the time to understand our requirements and was extremely responsive to me and my family needs. I think Winkworrh offices and staff as well as this much maligned profession could learn a lot from her! Humair Naqvi

Humair · 8 May 2021

★★★★★ 5/5

Trustpilot

THANK YOU!

THANK YOU! This is hands down the best experience I have had with an Estate Agent. Shilpa was instrumental in getting the sale through before before the stamp duty break ended and walked us through every step, answering any questions we raised. Shilpa & the team made the experience an easy one and I am forever grateful for that. I will be recommending Winkworth to friends!

Patricia · 1 July 2021

★★★★★ 1/5

Trustpilot

Paying top dollar to live in a damp and disgusting property!

Currently I am paying for a 'two' bedroom property. Unfortunately due to a severe leak I reported in 08/21 one of the two bedrooms is completely unusable due to the reoccurring leaks, and the severe damp as a result.It is now 29/10/21 almost 3 months later and the problem still has not been resolved. I reported the issue for the third time on 05/10/21 but as of 21/10/21 the Landlord seemed to think the issue was solved.In the meantime I have been paying the full rental price for a two bedroom property, yet for 3 months I will have been unable to use a significant part of the property - a younger family member now has no bedroom, yet I still have to pay for it. I have asked the landlord/agent to consider a temporary rental reduction due to the above reason however this has been flat out refused on multiple occasions.Despite many emails, phone calls, photo and video evidence I shared with Winkworth, the landlord still appeared to think the issue was solved. This tells me that Winkworth must be very selective on what information they choose to pass on to the landlord, or the landlord doesn't mind dragging on this issue for longer, and thus incurring significantly higher remediation costs.This issue was first reported in August, it is now nearly November, and the fact that it has taken this long, and the issue is still not resolved will have undoubtedly incurred additional costs to tenant (My possessions now have mould on them and I now have to find another bedroom) and landlord (Has many more remedial issues to deal with).My next step will be to report all of this, making complaints to the Property Redress Scheme and seeking legal advice.

Rajeev · 1 November 2021

★★★★★ 5/5

Google

Superb service from Shilpa, Jay and all the team - from first contact through to the successful sale of our family home. Positive and proactive throughout, quickly identifying the right buyer, and helping keep a complex chain together to ensure we got the outcome we wanted. A friendly and professional team, we were kept fully informed at all stages, and they were always easy to contact when we needed reassurance. Highly recommended.

Mike · 10 November 2022

★★★★★ 5/5

Google

We have been using wink work for a very long time and we find them very professional and extremely easy to deal with. All communications and issues are dealt effectively and in a timely manner. Looking for new tenants and updating contracts with existing one is a breeze. I would recommend them to everyone.

Mihir · 14 March 2024