Trusted Agent profile · Brent
★★★★★
448 reviews across 2 platforms
2-6 Station Parade, London, NW2 4NH, Brent, NW2 4NH
Part of Foxtons, see every office.
Foxtons's office in Brent, at 2-6 Station Parade, is rated 3.9 out of 5 across 448 reviews on two platforms, including 263 Google reviews rated 4.4.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
1/5
TrustpilotI would strongly caution anyone against…
I would strongly caution anyone against using Foxtons when purchasing a property. Our experience was deeply disappointing and handled with a complete lack of professionalism, integrity and basic transparency.
5/5
TrustpilotGreat experience overall
Great experience overall, especially from Ciara Ryan
5/5
TrustpilotI had a wonderful experience with…
I had a wonderful experience with Foxtons, they helped me to take my first private rented apartment when I needed them the most. I was short on some requirements however they helped me to pass the checks and get the apartment I desired.
5/5
TrustpilotStaff excellent
Staff excellent. Lots of way communication.
1/5
GoogleUnprofessional! Spoke to Dan/Dev Sandhu last week. He booked a valuation for Tuesday at 4pm. I took time off work to accommodate. NO ONE TURNED UP! Phoned to find out what happened. No apology, no explanation. Calls not returned. Voicemails not acted upon. No confirmation emails. Extremely blasé attitude from staff. I will not be using Foxtons. Use at your own risk.
5/5
GoogleAnthony Shadrach is outstanding. We have been involved in a number of deals with him in the last few years. He brings forward excellent well thought ideas and helps us to unlock their maximum potential value. He liaises with all parties and ensuring the deal completes. He has extensive knowledge of the market (including leasehold/freehold purchases as well as planning/development opportunities) and proactively brings them to the table. I consider him to be a business partner working in partnership with me. Pleasant to deal with and always responds promptly to any email/telephone message. He is a cut above any estate agent I have dealt with in my life. Regards
5/5
GoogleBel Green is an exceptionally skilled negotiator and my house purchase simply would not have happened at all without his skills. Bel is someone who is genuinely trying to help the client and has been assisting me with my property search for some time until we found the perfect property together. He is a very nice person a pleasure to work with and I would thoroughly recommend him.
1/5
TrustpilotUnprofessional Service
Had awful experience with Foxtons to sell my property value at £400k then say at £375k will be a fast sell.
5/5
Google5 stars is for Abdus at Willesden Green branch who assisted me in purchasing my ideal property in Mapesbury. I was impressed by his highly professional manner throughout the process and his knowledge of the market. Highly recommend Abdus to anyone looking to purchase in the area!
5/5
GoogleOur experience with Foxtons was amazing thanks to Robert Conway. He took time and effort to find us the property we wanted. We've had to speak to many estate agencies throughout the last couple of months and none of them were as dedicated to their job as Robert was. Definitely recommend him if you need to rent a property.
1/5
TrustpilotExtremely poor handling of deposit refund, lack of accountability and communication.
I moved out of my flat on 25 September 2025, and my landlord immediately approved the full return of my deposit. I provided my bank details to Foxtons on 3 October, and the online portal confirmed that the refund would be processed within 5, 7 working days.
1/5
Trustpilot23 days and still don’t get my deposit
The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.
5/5
GoogleMe and my partner are looking for a property to buy in Willesden Green. We've had the pleasure of working with Chloe and we feel very lucky; she's such a friendly person, responsive to our inquiries and most importantly fully understands our needs and the types of properties we like. Highly recommended!
Thank you Eva Philippaki for your highly recommended review. Sophie, Foxtons Willesden Green Estate Agents Get it done with London’s number 1!
1/5
Trustpilotrefused to show us around any property…
refused to show us around any property until we already had money in the bank or a mortgage in place to purchase. aweful company only out for commission
1/5
GoogleWere marketing a property for sale. They got keys cut to my property without me knowing and didn’t tell me. I asked that no one enter my property when I wasn’t there (I thought this wouldn’t be a problem because as far as I knew, they didn’t have keys). They then entered my property when they thought I wasn’t in with no warning. The agents justification to my guest that he walked in on getting dressed was ‘i thought you weren’t in’. When this agent later came round to apologise (this was the first time I had personally ever met him in person) he gestured to himself and asked me if there was ‘just something about him I didn’t like’ which would justify why I was so angry about this. He never stated what personal characteristic he was implying I disliked but I was literally left speechless. They do not read the notes on their own system or talk among themselves so I had to tell every individual sales agent that I spoke to the same thing over and over. Even though it was written on their own system. I can’t get over how unprofessional and criminal these agents are. No wonder government is threatening to regulate the estate agent industry. Foxtons actually seem to think harrassment and trespass/ breaking and entering laws don’t apply to them. Avoid this agency at all cost.
We’re really sorry to hear about this, this is absolutely not how we would expect any of our team members to behave. Please be reassured we are investigating this with our teams and we will be following up with the negotiator involved accordingly.
1/5
TrustpilotSerious data concerns
I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.
1/5
Trustpilot62d Stanhope Gardens
Rented an appartment with foxtons at Standhope Gardens 62d Standhope gardens! After I found out that there were prostitutes residing before and that the bathtub collapsed 1 year ago and the wall crushed! Also, it was full of rats!
5/5
GoogleBel Green at Foxtons Willesden Green was incredibly personable and professional in my recent flat search. He was refreshingly communicative and reliable, and I particularly appreciated his knowledgeability and honesty, without any of that dreaded slick estate agent patter(!). I would highly recommend him and Foxtons Willesden Green to anyone looking for a property in that area.
1/5
TrustpilotFailed to repay deposit
Two months after the end of a short let Foxtons still hadn't returned the deposit and failed to answer all correspondence. No issues or deductions have been suggested; they simply don't respond and I had to raise a dispute under the deposit protection scheme.
1/5
GoogleShambles. James booked us in for a property viewing after relentlessly calling to schedule after a simple online inquiry. Fine. He proceeds to be on vacation for the viewing itself. Nobody else in the office could think for themselves and …
5/5
GoogleI am delighted with the amazing service I have received from Foxtons from the start to completion of the sale. Rebecca Moloney and James Tarrant Robinson have been professional, kind, proactive and ever so helpful. I was given regular updates and they ensured that the process moved through smoothly to completion. I am truly grateful for the stress free experience. Well done Foxtons!!
1/5
GoogleVery disappointed with the service provided, better yet, NOT provided by them. I’ve trying to contact them for more than a week trying to get a confirmation, if they received my emails and my calls, for a week in different times and you still don’t answer?! And if you know that I’m missing one of the criteria’s to be able to rent the flat, instead of disappearing, you could reply with a email saying that I don’t meet the criteria. Now I’ve lost weeks waiting for a reply instead of looking for a better agency!! Don’t waste your time with this agency. I’ve heard complaints before, idk why I still tried it.
Hi Tainara, we are sorry to hear you feel this way. We have passed on your feedback to the office. We understand that somebody has been in touch with you this morning.
5/5
GoogleI just want to review the outstanding service your Lettings Negotiator Ellina Steenhuis gave to us during our flat searching. Ellina was exceptional, communicated with me throughout the whole process. She ensured that I understand everything and explained areas that I had a query on or wasn't sure about. I would not hesitate in recommending her and all the team at Foxtons Willesden Green.
1/5
TrustpilotLandlord, letting through Foxtons.
I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months
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