Trusted Agent profile
★★★★★
254 reviews across 2 platforms
51-53 High Street, Braintree CM7 1JX
William H Brown's Braintree office at 51-53 High Street is rated 4.6 out of 5 across 254 reviews on two platforms, including 252 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
5/5
GoogleI have had a fantastic experience with William H Brown from start to finish. Elliot was my main contact and was an excellent communicator and extremely efficient. Highly recommend and would use again in the future :)
Thank you for your thoughtful 5* review and recommendation Laura! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleSuzanne has been very helpful throughout the very lengthy and frustrating process. She has persevered with obtaining updates and chasing solicitors and buyers etc. Thank you for your great service Suzanne it's greatly appreciated.
Thank you for taking the time to share your experience and for your wonderful 5* review Danielle! Kind regards, Lucy, Customer Relations.
1/5
GoogleWe were initially lied to to encourage us to increase our offer and when we did, told we need to increase it further. Another branch had to step in to mediate. Now over a month into a purchase we have found that the parking that was advertised with the property is not registered on the land register. Despite numerous phone calls to try and sort it, no one rang back. We have now withdrawn from the purchase and the house has been relisted - still with that parking advertised. Beware!
Hello Caro, we are very sorry to hear about your experience and appreciate you bringing this to our attention. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.
4/5
GoogleWilliam H Brown have been phenomenal estate agents, they helped us through the entire process of our first house purchase. Had it not been for them, I am sure we would not have completed, as our solicitors were not the easiest to deal with and without the help from the sales progression team at William H Brown, we'd likely still be waiting to exchange. Their mortgage services are quite a bit more expensive than all others we had come across - but the service we received was very good.
Thank you for your kind words and for sharing your experience with us Dominic. We're delighted to have been able to assist you through your first house purchase and appreciate your feedback on our mortgage services. Best wishes, Luc, Customer Relations.
5/5
GoogleLucy Littleton made the process of renting a house in Braintree so easy and less stressful. She is an amazing negotiator. Thank you so much William H Brown for having a Lucy in your team
5/5
GoogleI sold a property with William H Brown (Braintree branch), and I was exceptionally happy with their service. They found me a buyer swiftly, and although the first one fell through (not fault of theirs), they made sure I didn't wait long for another one. I was happy with the whole team, but who was the most exceptional was the sale progressor, Jenna Freemantle. Jenna went above and beyond with her professional and helpful service. She kept me posted and made sure all my queries were answered and dealt with swiftly. The sale of a property is a stressful process, but Jenna made us feel reassured, heard and prioritised. I would definitely use William H Brown, and Jenna Freemantle's services again. Thank you!
5/5
GoogleI am so Grateful to be served, by Nicole and Nathan and I am overjoyed and over the moon when I was given the news for the house, Thank you William H Brown and thank you Nicole and Nathan.
Joni Robarobalevu, thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleLucy has just been amazing and so friendly and helpful and we couldn't of moved with out her! She's a credit to the company and we are forever grateful.
Thank you for your kind words, it means a lot to us! We're so glad Lucy was able to provide exceptional service and make your move a smooth one. She truly is a valuable asset to our company. Kind regards, Customer Feedback and Support Team
5/5
GoogleJenna, from start to finish was on the ball and was always in contact with me. What should have been a positive experience was turned sour by the lack of effort from my solicitor. Jenna was always in contact and ensured I was kept up to date. She is very hardworking and persistent and without her help and assistance I’m sure I we would still be waiting. I cannot praise her enough; she made the process easier and ensured that my solicitor was doing what should be done within a timely manner. I do recommend opting for the solicitor that William Brown suggest. I believe that this would have made the process seamless, quicker, and better for all. Jenna is an asset to William Brown and should be treated as royalty!!
5/5
GoogleLucy and everyone at William H Brown has been more than helpful with our move and has made it feel less stressful then I’ve experienced before. Highly recommend
Thank you so much for your kind words, we're thrilled to hear that our team at William H Brown has made your move less stressful. We appreciate your recommendation. Kind regards, Customer Feedback and Support Team
5/5
GoogleNicole make everything paperwork so simple and easy that renting a house is as much easy as buying a cloth . So friendly so humble thank you so much Nicole and William H Brown Briantree
Thank you for taking the time to leave us this amazing 5* review snow x. Kind regards Lucy, Customer Relations.
5/5
GoogleNicole make everything paperwork so simple and easy that renting a house is as much easy as buying a cloth . So friendly so humble thank you so much Nicole and William H Brown Briantree
Thank you for taking the time to leave us this amazing 5* review snow x. Kind regards Lucy, Customer Relations.
5/5
GoogleI had a fantastic experience with William H Brown in arranging my new property. The entire process, from start to finish, was incredibly smooth and well-handled. The documentation and communication were clear and efficient, making …
Thank you so much for your kind words and for choosing William H Brown! We are thrilled to hear about your fantastic experience with us and we are glad that our team, especially Lucy and Nathen, were able to provide outstanding and friendly … More
5/5
GoogleI just want to say and huge thank you to Jamie and Miles for securing a property for me and my daughter. They're were both so helpful and so professional. They really went out the way to make sure that we could move in. They were always in contact , keeping me in the loop and ever so kind!! Best agency ever!! If you're looking for a property, these are your people!!!! Thank you so much!!!
5/5
GoogleAll of the team at William H Brown were a great help in the purchase of my property. Jenna went above and beyond in dealing with my solicitor who saw no urgency in my purchase and was always on the end of the phone to help with any problems, of which there were plenty. Many thanks to Jenna, we got there in the end and I wouldn't hesitate to recommend these guys. that came up. Thmassive
5/5
GoogleWe had a fantastic experience with William H Brown in Braintree. Georgia and the rest of the team were incredibly proactive and helpful. The communication was excellent, all viewings were arranged promptly and handled with great …
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat Estates Agents - have used before and used again recently for the sale of my house.. Excellent service and a particular thank you to Jenna Freemantle for her all her help and support in managing the chain.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently rented a property with William H Brown. Agent Nathan and Nicole were fantastic. They helped us to get the check and other formalities smoothly and quickly. A big thanks for their support and effort.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe had a truly wonderful experience with this letting agency. From the very beginning, the team was professional, friendly, and extremely helpful. Special thanks to Mr. Nathan and Lucy, who went above and beyond to assist us in finding the perfect home. They were always available to answer our questions, provided clear communication, and made the whole process smooth and stress-free. The property they helped us secure is exactly what we were looking for, and we couldn’t be happier. Their dedication and attention to detail made a big difference. We highly recommend this agency to anyone looking for a new home!
5/5
GoogleWarren and Jenna were both very efficient, knowledgeable and professional in all they did, which helped make our sale go through very smoothly indeed. James leads a friendly, efficient and well run branch in Braintree.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJenna has been nothing short of amazing throughout our move. Selling and buying houses is a stressful time but Jenna done everything in her power to make it as easy and seamless as possible and when things got a little rocky, she was straight on the phone getting it sorted. Thank you Jenna for all your hard work and support in our move, we couldn't have done it without you.
5/5
GoogleJust completed a home purchase. The process took longer than expected but Jenna was always responsive when we required answers and supportive during our buying process. Would use their services again and recommend the Braintree branch. Andy
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service. Nathan was very professional and helpful. He guided us through the process and explained everything to us regarding our new tenancy.
Hi Christopher, thank you for sharing your positive experience with us. We're delighted to hear that Nathan provided you with professional and helpful service throughout your tenancy process. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you so much for helping us rent our dream home. Nicole was absolutely amazing and supported us every step of the way to find our new home.
Sarah Greening thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Braintree office has 254 reviews across two platforms: 252 on Google, 2 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
William H Brown is rated 4.6 out of 5 across all 254 reviews, and 4.6 out of 5 on Google from 252 reviews, checked 9 October 2026.
William H Brown, 51-53 High Street, Braintree CM7 1JX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
