Trusted Agent profile · Braintree
★★★★★
357 reviews across 2 platforms
51-53 High Street, Braintree, CM7 1JX, CM7 1JX
William H Brown's office in Braintree, at 51-53 High Street, is rated 3.8 out of 5 across 357 reviews on two platforms, including 237 Google reviews rated 4.6.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible level of service
We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.
1/5
TrustpilotI am very disappointed
I am very disappointed. At 9:10 in the morning, I called the agency and was scheduled by phone to view two houses. However, when I arrived at the location, I was informed that both properties had already been sold. I would like to point out that I traveled 2 hours one way to get there. This was very unprofessional service, and I definitely do not recommend them.
5/5
GoogleLucy was incredibly supportive throughout our journey to find a new home. Her dedication to understanding our needs made the entire process so much easier. Lucy was always prompt, professional, and attentive, ensuring that we felt confident and informed at every step.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotIf I could give less than one star for…
If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.
1/5
TrustpilotCheated out of £5000. Disgrace.
We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.
5/5
GoogleNathan oversaw our move as new tenants, to one of WHB’s rental properties. Nathan was very attentive to detail. Handled all of our queries and totally put us at ease throughout the process. We are very happy with the move and levels of service and would certainly recommend Nathan and WHB to anyone considering working with this company in the future!!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleNathan and Lucy showed us two houses on the same day and less than a week later, Lucy has helped us through everything to a point where we can now move in. Lucy has been amazing throughout the whole process, so communicative and knowledgeable. Would highly recommend!!
Hi Charlotte, thank you for sharing your positive experience with Nathan and Lucy at William H Brown Estate Agents Braintree. We are delighted to hear that Lucy provided excellent service and made your moving process smooth. We appreciate your recommendation. Kind regards, Lucy, Customer Relations.
4/5
GoogleI am currently selling my property and have had excellent help and advice from Warren and his team. I am hoping for a successful result once the solicitors have sorted out the details. So far wonderful service and frequent updates.
Thank you for your lovely review Jillian. Best wishes, Lucy, Customer Relations.
5/5
GoogleJenna was an absolute pleasure to deal with, she went above and beyond to help us with the purchase of my in-laws property. She took the time to answer all of our questions and even worked on her day off over the weekend to get us over the line and secure our purchase!
Steve Chadd thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe can't fault the staff at WH Brown, Braintree. Start to finish process of renting our property was made so easy. Nathan or Nicole were always there at the end of the phone or email. Always very professional and helpful. I would definitely recommend these agents.
Kirsty many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would personally like to thank Elliot & Nathan who went out of their way to help me with my application for a rental, they have really looked after me & been so responsive & helpful this whole time. Thank you again Elliot & Nathan
Thank you for taking the time to leave us this tremendous 5* review Jessica. Kind regards, Lucy, Customer Relations.
5/5
GoogleEverything went very smoothly we are in love with the house all thanks to Lucy L. She was the best helper with everything, thank you so much William H Brown we recommend you 🙏🏼 …
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAppalling service
Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡
5/5
GoogleMy sale process was very stressful, but this was not cause by William H Brown. They did great and Suzanne Towse was instrumental in handling the stressful issues and making them less stressful and right 👍 …
Many thanks Barry for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotMade appointment to sell my barn…
Made appointment to sell my barn conversion for Monday at 11.00 no one turned up so rang office and was told there was nothing in the dairy. Wasted all morning waiting for them and lost money for not being at work not very professional nor trust worthy so won't be using them. Stay away from this company.
5/5
GoogleNathan and Lucy found me a very nice bungalow to rent but unfortunately two days before signing of the Tenants Agreement the landlord took it off the market. However they soon found me another property and within three weeks I was picking up the keys. Lucy did the viewings on both properties and proved to be very knowledgeable. She was able to answer all of my questions in both cases. Nothing was too much trouble for either of them and I am very glad that I used them.
Hello Robert, Thank you for your wonderful 5* review! We're delighted to hear that Nathan and Lucy were able to assist you so effectively and that you found a suitable property. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleI have had a fantastic experience with William H Brown from start to finish. Elliot was my main contact and was an excellent communicator and extremely efficient. Highly recommend and would use again in the future :)
Thank you for your thoughtful 5* review and recommendation Laura! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a fantastic experience with William H Brown in Braintree. Georgia and the rest of the team were incredibly proactive and helpful. The communication was excellent, all viewings were arranged promptly and handled with great professionalism. They were always on time and well-prepared at the property. I highly recommend!!
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
5/5
TrustpilotGood renting experience with…
Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.
5/5
TrustpilotMany thanks Matthew Wolf for your…
Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.
5/5
GoogleSuzanne has been very helpful throughout the very lengthy and frustrating process. She has persevered with obtaining updates and chasing solicitors and buyers etc. Thank you for your great service Suzanne it's greatly appreciated.
Thank you for taking the time to share your experience and for your wonderful 5* review Danielle! Kind regards, Lucy, Customer Relations.
1/5
GoogleWe were initially lied to to encourage us to increase our offer and when we did, told we need to increase it further. Another branch had to step in to mediate. Now over a month into a purchase we have found that the parking that was advertised with the property is not registered on the land register. Despite numerous phone calls to try and sort it, no one rang back. We have now withdrawn from the purchase and the house has been relisted - still with that parking advertised. Beware!
Hello Caro, we are very sorry to hear about your experience and appreciate you bringing this to our attention. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.
4/5
GoogleWilliam H Brown have been phenomenal estate agents, they helped us through the entire process of our first house purchase. Had it not been for them, I am sure we would not have completed, as our solicitors were not the easiest to deal with and without the help from the sales progression team at William H Brown, we'd likely still be waiting to exchange. Their mortgage services are quite a bit more expensive than all others we had come across - but the service we received was very good.
Thank you for your kind words and for sharing your experience with us Dominic. We're delighted to have been able to assist you through your first house purchase and appreciate your feedback on our mortgage services. Best wishes, Luc, Customer Relations.
5/5
GoogleI am so Grateful to be served, by Nicole and Nathan and I am overjoyed and over the moon when I was given the news for the house, Thank you William H Brown and thank you Nicole and Nathan.
Joni Robarobalevu, thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Braintree office has 357 reviews across two platforms: 237 on Google, 120 on Trustpilot (across the whole business).
William H Brown Braintree is rated 3.8 out of 5 across all 357 reviews, and 4.6 out of 5 on Google from 237 reviews.
William H Brown Braintree, 51-53 High Street, Braintree, CM7 1JX, CM7 1JX.
