William H Brown Braintree reviews

★★★★★ 1/5

Google

Very unprofessional - didn't turn up then turned up late. Would give 0 stars if I could. I booked in for a valuation today at 3.30pm and 4pm (one for sales and one for letting). At 4.15pm nobody had made contact with me and nobody had turned up so I called the office to find out what was going on. To which they said 'my colleague left over 40 minutes ago' (for context I live 10 minutes from their office and I checked the traffic was not bad at all). So I got home for 3.20pm so I was ready and waiting... After waiting an hour and having to chase them an agent finally turned up and when asked why he was 20 minutes late and why the 3.30pm agent didn't turn up he had no idea about the 3.30pm agent and said he was 'trying to find me'. In my opinion an estate agent should know how to use Google maps to find addresses, I live in a new build but nobody has struggled to get to me so far and I'd expect an agent to be aware of what homes are being built in the area. If he was lost for 40 minutes why didn't he call me? Or get the office to call me? Why did I have to chase to find out what was going on? The very least I expect from an estate agent is to turn up on time or have the curtsey to call me if they'll be slightly late. Safe to say I will not be recommending W H Brown to anyone I know. This was all totally avoidable had they just called me to ask for directions, or done a ten second Google maps search before they left the office.

Paige · 27 October 2025

★★★★★ 5/5

Google

Our experience with William H Brown Braintree was great. Nathan and Nicole were amazing. Nicole was always friendly, and went above and beyond in finding us a suitable property.. which was a rarity in our search. Over the last 3 months we had been registered with around 30 estate agents and only 2 were genuinely attentive… including William H Brown. Nathan was always very pleasant and helpful on the numerous times we called with queries. We are so happy with our new home. Thank you so much. Attentive, helpful, all round phenomenal service. From Namusu & Aimee

Namusu · 28 November 2023

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Google

Dealt with Lucy Littleton for my rental in Braintree. Excellent service from start to finish. She was extremely prompt in responding to my email requests and my office visits. Highly recommended.

Fretlessfan · 11 October 2025

★★★★★ 5/5

Google

I would like to thanks to William H Brown team. Especially, thanks to Nicole and Nathan for helping us. We like the way they listen to us and take care of almost each and every request throughout the whole process, of renting flat i.e. from the moment you express interest till you finally move in. As a customer you are very likely to feel appreciated and satisfied! : )“. Keep Going 💫

Suruchi · 27 March 2024

★★★★★ 5/5

Google

Nathan is a very professional Lettings Manager who provides outstanding service to both landlords and tenants . His team of contractors provide superb service with short notice. I would recommend that any Landlord who owns property in Braintree picks up the phone and speaks with William H Brown . I can testify without any fear of contradiction that the phone call will be very useful. Kind regards Paul Landlord in Braintree who has worked with Nathan for six years.

Paul · 24 October 2023

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 1/5

Trustpilot

Poor Customer Service

They rang me on Friday 12th of June and left me a voicemail to call them back to organise viewing a property in Upton that wasn’t clearly listed as being owned by Lomond. I rang them back several times and left voicemails only to be ignored, I then followed up with a second email query also to be ignored. After looking at the property its clearly managed by Lomond, so they have likely liaised with them to blacklist me from renting their properties. This is over one ancient paid off &satisfied CCJ.

Adam · 18 June 2026

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional my daughter has moved in to one of there properties and have had nothing but issue after issue and they don't seem to be bothered as long as there getting there money, works that have been done are to a very poor standard as they use an odd job man and not professional trades matters are being taken further, I can provide photos and evidence to anyone wishing to rent there properties before you go down the same road

Richard · 13 June 2026

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 5/5

Google

I recently got an apartment from William H Brown and Lucy was amazing. She was very helpful and communicated effectively. I have a severe stuttering condition which makes calls quite uncomfortable for me but she understood the situation and communicated via emails and calls when necessary. Thank you Lucy for your help.

Lucia · 4 December 2024

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Google

I had a really good experience with this letting agency and Nathan and Lucy were very helpful with any enquiries I had which I really appreciate.

Laiba · 16 September 2025

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

Diddled me OUT OF MY LIFE SAVINGS!

They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.

Level · 22 April 2026

★★★★★ 5/5

Google

We needed a new tenancy on our rental property. Nathan was professional, very helpful and polite and nothing was ever too much to ask. Found the right tenants promptly. Very happy with the service received. Even provided additional advice on previous tenancy agreement, again helpful and great advise provided.

Niels · 9 November 2024

★★★★★ 5/5

Google

I had a great experience letting a property in Braintree through William H Brown. Lucy Littleton and Nathan Bourne were both incredibly helpful, professional, and responsive throughout the whole process. They made everything smooth and stress-free, always ready to answer questions and guide me step by step. I really appreciated their support and would highly recommend them to anyone looking to let a property in the area.

Rjafellah · 8 May 2025

★★★★★ 5/5

Google

Penny and I appreciate the communications Suzanne dealt with during the process of selling our properties. Suzanne was responsive, friendly and invaluable, particularly at the end of our buying process when it looked unlikely we would exchange before the April Stamp Duty increase. She was key in ensuring we exchanged on time and found us a removal company when our own and others were fully booked. Thank you Suzanne

Clare · 10 April 2025

★★★★★ 1/5

Trustpilot

The state Agent special in Hull area w…

The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/- with not including Solicitors fees it mean you have totally given their pocket- They not charging the property price on commission base - I told them straight away Not satisfied Absolutely Not -

Muhammad · 18 September 2026

★★★★★ 5/5

Google

We had a viewing with Nicole R and she was friendly on arrival and very informative when showing us around and gave us an overall good feel about William H Brown as an estate agents. I spoke to Nicole over the phone earlier in the week and she went above and beyond to try and help me out also with finding suitable properties.

Rebecca · 27 January 2024

★★★★★ 1/5

Trustpilot

this company are self deluding idiots

this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct

QUANO-MAN · 18 March 2026

★★★★★ 5/5

Google

Nathan in Lettings has been fantastic. We had a couple of issues over the months we looked to move, Nathan/Lucy were both very accommodating and helpful throughout the entire process. We could not have asked for a more personal feel to the business that was taking place.

Robert · 23 September 2024