William H Brown Braintree reviews

★★★★★ 5/5

Google

Suzanne Towse from WHBrown was absolutely brilliant. We had issues with the sale of my parents property after their deaths. There were only three in the chain yet the solicitors were slow and always raising issues and ignoring our emails. Suzanne kept us up to date, gave us timely information, help and support. She also remained calm and professional when I was pulling my hair out at the many problems. From the date we accepted the offer to completion was almost 8 months but she never gave up on us or forgot to contact us. I would never have got through it all without her help as we found getting information from anywhere else impossible at times. She also helped get missing documentation on our behalf. In my opinion a real asset to WH Brown.

Lesley · 16 September 2025

★★★★★ 5/5

Google

I recently rented a property through William H Brown with the help of Lucy Littleton. She was prepared from the start, straightforward in her advice, and willing to go the extra mile , even arranging a late evening viewing to make sure I didn’t miss out on the right place. What I appriciated most was her honesty and professionalism. She made the process simple, clear, and efficient. Lucy is the kind of person any company would be lucky to have. Without a doubt the best experience I've ever had with an estate agent! Thank you Lucy!

Borislav · 16 September 2025

★★★★★ 5/5

Google

I had a fantastic experience with William H Brown in arranging my new property. The entire process, from start to finish, was incredibly smooth and well-handled. The documentation and communication were clear and efficient, making everything stress-free. A special thanks to Lucy and Nathen for their outstanding help and professionalism, they went above and beyond to make sure everything went perfectly. I truly appreciate their effort and friendly approach. Highly recommended!

Nishant · 3 November 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

I have recently moved, and Lucy and Nathan made it very easy and quick. As soon as they found a property what would be perfect for me, they have contacted me straight away and booked me in for a viewing. Once the deposit was paid, it all went very quickly and they have tried everything they could to make sure I will get the property. Very professional and helpful, quick answer for any questions. Easy to contact them and very understanding with your circumstances. Highly recommended both of them for helping you to find your new home :)

Petra · 4 December 2024

★★★★★ 5/5

Google

Finding the right mortgage advisor is a daunting experience but working with Nicholas Cownden has completely changed that experience for me. From start to finish, Nicholas has been an absolute pleasure to deal with, offering invaluable guidance and support that went far beyond my expectations and probably his pay grade! Nicholas possesses a deep understanding of the mortgage market. He clearly explained the different mortgage options available, patiently answering all my questions, even the most basic ones. I never felt rushed or pressured. Nicholas was always readily available to answer my queries, keeping me informed every step of the way and proactively provided updates and explanations, ensuring I felt comfortable and in control throughout the entire process. Nicholas took the time to truly understand my financial situation and goals, tailoring their recommendations to my specific needs. It was clear he wasn’t just interested in closing a deal, but in finding the best possible solution for me. Overall, I cannot recommend Nicholas highly enough, for his professionalism, knowledge, and unwavering support made in what could have been a stressful experience, incredibly smooth and even enjoyable. If you're looking for a mortgage advisor who genuinely cares and will go the extra mile, look no further.

Its · 24 August 2024

★★★★★ 5/5

Google

They helped me and my family to find a great home. We know dealing with agents when you have a disability is not easy. However, that was not the case with them, the humanity and professionalism they showed have exceeded all my expectations. I can not Thank them enough and I hope all the agents can be like that. Lucy Standford did our contract and calmly explained to us anything we asked for, also Nathan was very helpful. We highly recommend them and certainly we will use them whenever we will need.

Silverman · 24 August 2024

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

My experience with William H Brown Braintree has been nothing but flawless. Lucy especially has been absolutely phenomenal throughout the entire process and explaining everything to me during it all, at the same time always being incredibly happy and customer centric, thanks so much Lucy!

Ross · 27 October 2025

★★★★★ 5/5

Google

Our experience with Nathan Bourne was nothing short of 5 stars. From the first time I contacted him about the house we wanted, to viewing and signing contracts, Nathan made sure communication was very prompt and clear with regular calls to check in. He made what can sometimes be a long and drawn out process super quick. To top it off, he is an absolute pleasure to deal with and his customer care is beyond amazing! Thank you Nathan, we are beyond pleased with our new house! A credit to William H Brown 😊

Victoria · 25 July 2024

★★★★★ 5/5

Google

I wouldn't hesitate in recommending William H Brown to anyone, as they were professional and quick to respond to any queries I had during what was a sometimes tricky sales process. Suzanne was first class in chasing solicitors from both sides and also liaising with my managing agent, and well as keeping me very well informed particularly during the closing stages of the sale. All in all a job very well done!

Chris · 6 November 2024

★★★★★ 5/5

Google

I have recently let a property out with William H Brown in Braintree. Nathan has been amazing. Very friendly and helpful. Kept me fully updated throughout the whole process and is always available on the phone. I am very impressed and would recommend them to anyone looking for a very good letting agent! Thank you once again Nathan for everything you have done to get my house rented

Jackie · 2 December 2024

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Suzanne from William H Brown. She was consistently responsive to all my emails and questions, always providing helpful and timely updates. Suzanne truly went above and beyond to support me throughout the process. Even though it was a complex chain sale with several complications, she made everything feel much smoother and more manageable. Her advice was always prompt, clear and spot-on. I would highly recommend Suzanne’s services to anyone looking for a dedicated and professional estate agent! Im very pleased with the service offered.

Janet · 10 July 2025

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

I would like to thank every single person in this firm who helped us to achieve our dream . It was not easy for us but they made it happen. Ms Lizza and Ms Suzanne were always there for us when we were in a stressful situation. They always had an optimistic approach which really helped us .Thank you all again and may you be the good luck charm for many more customers.

Megha · 25 June 2024

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Google

Very unprofessional - didn't turn up then turned up late. Would give 0 stars if I could. I booked in for a valuation today at 3.30pm and 4pm (one for sales and one for letting). At 4.15pm nobody had made contact with me and nobody had turned up so I called the office to find out what was going on. To which they said 'my colleague left over 40 minutes ago' (for context I live 10 minutes from their office and I checked the traffic was not bad at all). So I got home for 3.20pm so I was ready and waiting... After waiting an hour and having to chase them an agent finally turned up and when asked why he was 20 minutes late and why the 3.30pm agent didn't turn up he had no idea about the 3.30pm agent and said he was 'trying to find me'. In my opinion an estate agent should know how to use Google maps to find addresses, I live in a new build but nobody has struggled to get to me so far and I'd expect an agent to be aware of what homes are being built in the area. If he was lost for 40 minutes why didn't he call me? Or get the office to call me? Why did I have to chase to find out what was going on? The very least I expect from an estate agent is to turn up on time or have the curtsey to call me if they'll be slightly late. Safe to say I will not be recommending W H Brown to anyone I know. This was all totally avoidable had they just called me to ask for directions, or done a ten second Google maps search before they left the office.

Paige · 27 October 2025

★★★★★ 5/5

Google

Our experience with William H Brown Braintree was great. Nathan and Nicole were amazing. Nicole was always friendly, and went above and beyond in finding us a suitable property.. which was a rarity in our search. Over the last 3 months we had been registered with around 30 estate agents and only 2 were genuinely attentive… including William H Brown. Nathan was always very pleasant and helpful on the numerous times we called with queries. We are so happy with our new home. Thank you so much. Attentive, helpful, all round phenomenal service. From Namusu & Aimee

Namusu · 28 November 2023

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Google

Dealt with Lucy Littleton for my rental in Braintree. Excellent service from start to finish. She was extremely prompt in responding to my email requests and my office visits. Highly recommended.

Fretlessfan · 11 October 2025

★★★★★ 5/5

Google

I would like to thanks to William H Brown team. Especially, thanks to Nicole and Nathan for helping us. We like the way they listen to us and take care of almost each and every request throughout the whole process, of renting flat i.e. from the moment you express interest till you finally move in. As a customer you are very likely to feel appreciated and satisfied! : )“. Keep Going 💫

Suruchi · 27 March 2024

★★★★★ 5/5

Google

Nathan is a very professional Lettings Manager who provides outstanding service to both landlords and tenants . His team of contractors provide superb service with short notice. I would recommend that any Landlord who owns property in Braintree picks up the phone and speaks with William H Brown . I can testify without any fear of contradiction that the phone call will be very useful. Kind regards Paul Landlord in Braintree who has worked with Nathan for six years.

Paul · 24 October 2023