Peabody New Homes Braintree reviews

★★★★★ 5/5

Trustpilot

Extremely happy to finally be the owner…

Extremely happy to finally be the owner of my first home. Even happier about the fact that i was assisted by Steve Puxley and Sara Gabb who were extremely helpful and friendly whilst striking the ideal balance between a personalized service and extremely high professional standards. Nothing seemed to be outside their remit and they responded to all questions always straight away. Steve was always in communication with me , solicitors and the mortgage advisers to make sure everything ran smoothly. I would highly recommend them without a shadow of doubt. Got my keys as promised before Christmas! Steve you are a star!

Dorota · 22 December 2019

★★★★★ 5/5

Trustpilot

Steve Puxley - grateful for his professionalism and help

Steve was very knowledgeable about the property when I did my viewing and subsequently he was very helpful through the buying (jncluding the conveyancing) process. As a first time buyer I was very grateful for Steve's assured professionalism and flexibility in the face of my many questions and frequent perplexity about what was happening during the byzantine flat buying process. Steve was instrumental in ensuring the process proceeded swiftly and smoothly and on a number of occasions went above and beyond to ensure I was a happy customer.

Richard · 13 December 2019

★★★★★ 5/5

Trustpilot

Steve Puxley provides an excellent…

Steve Puxley provides an excellent service. We felt like we are a priority at all times.Steve was in constant communication with myself and our mortgage advisers and made sure the ball kept rolling. It felt like nothing was any trouble. Everything ran really smoothly from selecting our property, arranging the right lender and then coordinating with solicitors on the completion process. Steve has always been polite, attentive and very approachable. He made the effort to put himself in our shoes a lot of the time and really try to know us as people rather than just 'sell a flat' this was not only comforting but goes to show what a down to earth person he is.We'r really happy with the level of service received and would recommend Steve Puxley and Catalyst team to anyone if you want an easy, efficient and honest service.Cheers!Mandeep and Satinder

Satinder · 1 December 2019

★★★★★ 5/5

Trustpilot

The staff were very friendly and informative

The staff were very friendly and informative. The offices were very clean and modern, and it was great to speak to them about buying a new home. I would definitely recommend them to others. Kind regards, Mr Khalid Khan FCCA

Khalid · 3 February 2026

★★★★★ 5/5

Trustpilot

From the moment we walked into the…

From the moment we walked into the office to view the property to deciding to reserve the property and all the way to completion Emmanuel Folivi has been so supportive. We had some delays with the paperwork and were worried we would loose the flat. However he has kept us in the loop all the way, calling with updates and making sure that we have everything in place to avoid delays. 1 week in the flat so far amazing 🙌🏻

Ana · 26 October 2019

★★★★★ 5/5

Trustpilot

Ibrahim was most helpful

Ibrahim was friendly, knowledgeable and very helpful

Alexandra · 16 September 2025

★★★★★ 3/5

Trustpilot

Average ratings overall however 5 stars for Steve Puxley- SALES

I would like to start of with saying we have not had the easiest of times moving in... some of which could of been helped by catalyst. We originally were promised a parking space to then be let down later on after reservation fee was paid. (not to mention that they have not built enough parking to the flats and can not get permits for outside even though we are residents? This includes day passes!!)However during our difficulties throughout our process Steve Puxley has been nothing but a pleasure to us. Very helpful, worked out of his hours for us and seemed to always go above and beyond in other situations which could of very nearly let us down. He has always been polite, attentive and very approachable. Steve made the effort to put himself in our shoes a lot of the time and really try to know us as people rather than just 'sell a flat' this was not only comforting but goes to show what a down to earth person he is. Even after moving in he is still taking our calls and enquiries ! Big Thank you to him and the Sales Team.

Lucy · 30 September 2019

★★★★★ 3/5

Trustpilot

Catalyst 3/5 Steve puxley 10/10

Catalyst was a pleasure to work with, I have to give a three star because we was promised a flat with a parking space which after we started to do all the paper work we was told wasn’t actually available...how ever Steve puxley, was an absolute diamond to work with and he deserves 10/10 for how much he helped me and my partner through this very stressful time of our lives!! Catalyst should be very thankful they have someone like Steve On there team

Ashley · 29 September 2019

★★★★★ 5/5

Trustpilot

Catalyst have been no short of perfect…

Catalyst have been no short of perfect in regards to helping us buy our first home. We had a failed mortgage application which delayed everything and we were scared we would lose the house. Catalyst were unbelievably supportive and stuck by us. I'd like to thank Sylvana Conroy in particular for not only being so reassuring and helpful but also for being incredibly friendly. She made what could have been a stressful situation - as I was 8 months pregnant when we moved - very easy and stress free. Thank you Sylvana and all the Catalyst team!

Kate · 23 September 2019

★★★★★ 5/5

Trustpilot

Our experience with Catalyst has been faultless.

Our experience with Catalyst has been great. As first time buyers, the idea of owning a home is very daunting, however the team at Rutherford fields has put us at ease since the beginning. They clearly pride themselves in their customer service skills as they always went above and beyond to help. Special thanks to Sarah who was dealing with us since the beginning, she was always on hand to offer great support and advice. Also a massive thankyou to Steve and Selina who have more recently put our mind at rest during the final stages of purchasing. Couldn’t fault the team at all. Emma and Matt

Emma · 22 September 2019

★★★★★ 5/5

Trustpilot

James and Zara 56 Liddell Way

Our experience with Catalyst has been excellent overall. Sarah Gabb looked after us from the very start and was enthusiastic, friendly and helpful! She answered all of our questions and checked everything thoroughly and was a pleasure to deal with. Although we had some confusion before completing the team were all excellent and so efficient in getting the issue resolved for us quickly. They kept us informed every step of the way. Selina was excellent with her communication from head office and her efficieny and speed with correspondence. Massive thanks to Sarah, Selina and Steve they were the three people we dealt with the most and they are all great people and excellent professionals.We would definitely use Catalsyt again and know they will be just as brilliant with their after sale service.

James · 21 September 2019

★★★★★ 5/5

Trustpilot

Rutherford Fields

Rutherford Fields. I would like to say a massive thankyou to the sales team at Rutherfield Fields who have made the whole experience of buying my house so easy and pleasurable. They have been exceptional in there customer service and professionalism. I initially dealt with Steve Spelman when I expressed an interest in buying a new property. Then started dealing with Sarah Gabb, throughout my whole purchase. She has been amazing and a real credit to Catalyst. Her excellent customer service and professional attitude is second to none. Throughout the course of purchasing my property. She has provided me with regular and concise updates, been in contact every time I have an enquiry. She has made the whole experience of purcashing a new property easy and taken the worry away from potentially a stressful situation. Even now she is now not based at Rutherford Fields, huge loss to this site and to any future buyers. She has still been on hand and replied and tried to help me with things that have come up after my completion. Many thanks again Sarah. RegardsDave White.

Dave · 15 September 2019

★★★★★ 4/5

Trustpilot

Rutherford Fields - Leighton buzzard

Sarah Gabb, Steve Spelman and Kay were extremely helpful from start to finish. This was our first house buying experience and it has been fairly seamless with no major hiccups. The houses in Rutherford Fields sell themselves as they are high quality, really well planned houses. Our only issue has been maybe where information on the property specs wasnt relayed properly between sales team and catalyst itself. However the Sarah Gabb worked hard to rectify any issues we had. Steve Spelman has also been very helpful with the many phone conversations we've had, always seems happy to help us where he can. The aftercare experience has been good so far l, with the minimal issues we have found with our house. Overall we are very happy and thrilled with our new home.

Luke · 15 September 2019

★★★★★ 5/5

Trustpilot

Professional services from the sale team

We would like to say thank you to Steve Puxley and Sylvana Conroy in making the buying process of our home easy and simple. Throughout the process they both proved to be helpful, polite and professional.In regards to any queries we had they both answered our questions promptly and offered advice as to what steps we need to take further to complete the sale.We would recommend Catalyst in the future even though we currently have some minor issues with our flat , which again Steve is trying to help and support us to resolve them.Thank you .

SC · 13 September 2019

★★★★★ 2/5

Trustpilot

Good

Well, Catalyst has been excellent until completion. Regarding after care I am facing difficulty in addressing issues. My toilet which is dual flush is not functioning as dual flush and Catalyst categorize this problem as non critical and mentioned that it will be attended within 30 working days which I believe is bit too long as I have reported this problem within 10 days of moving in and have to wait for 30 days. In reality Catalyst should have done a complete check before handing over . I Also had problems with my kitchen & bath shower wherein the connection was back to front which was addressed .

HF · 7 September 2019

★★★★★ 5/5

Trustpilot

Kind and supportive sales experience with Emerson

Buying a property can be unsettling with so many dependencies and unknowns. I am grateful to Emerson for reducing the stress of buying, for being kind, supportive and empathetic. These are unusual qualities in sales people, according to my past experiences. I would recommend Emerson's services and I hope that the wider organisation - Peabody is more like Emerson.

VJ · 16 April 2023

★★★★★ 5/5

Trustpilot

Would recommend!

We recently bought a home through Catalyst and we had a very smooth experience. From viewing the show home to moving in, we had no issues and Joseph at The Lanes was nothing but personable, informative and supportive. We had no issues but if we did, I know I could approach Joseph and he would help me to get the issue Resolved as quickly as possible. Would recommend!

Grace · 8 May 2022

★★★★★ 5/5

Trustpilot

Great to work with

Everyone was amazing that helped with the development and sale of our new home

Bethany · 11 August 2026

★★★★★ 5/5

Trustpilot

Great experience with Peabody

Great experience with Peabody. Tasnia, our Sales Executive, did a great job in showing us around and answering all of our questions. We were happy with our visit and look forward to purchasing a shared ownership home through Peabody.

Afsana · 2 February 2026

★★★★★ 5/5

Trustpilot

Extremely good and professional service.

Not really one for reviews but I have to say the service we received buying our new build was brilliant! Alison was our point person and she was extremely helpful and patient, even with the intense level of bumps we hit! The stress levels were through the roof but Alison was always on hand to help and answer any questions we had from the very beginning! Extremely stressful process that was made easy by brilliant communication!

Kyle · 1 September 2020

★★★★★ 1/5

Trustpilot

Do not buy anything from Peabody

Do not buy anything from Peabody, we bought a new flat and since the beginning it has been riddled with issues.We have been dealing with leaks since we moved in 2 years ago, these leaks make the fire alarm go off and therefore the doors become unlocked, making the whole building insecure.Their latest "brilliant" idea? Chain the gates because they can't figure out how to fix the fire alarm; so now we don't know if there is a fire, and we can't escape the building from all the available exit.Save yourself lots of headaches (and probably your life) don't buy from them.

Antonio · 19 October 2024

★★★★★ 1/5

Trustpilot

Peabody's tardiness causing buyer to pull out

This company has nearly caused the sale of our flat to fall through. The seller intends to pull out within the week if we don’t manage to acquire the paperwork and meanwhile Peabody has not sent a single response for our request for a management pack which we requested months ago!Our sale has taken us a year to conduct, and for it to fall through at the last minute because of Peabody’s disorganisation and unwillingness to engage is incredibly disappointing. Desperate for Peabody to engage with us to sort out our management pack before it's too late but it’s really seeming very futile.

Suse · 10 October 2024

★★★★★ 5/5

Trustpilot

The building of our blocks and flats…

The building of our blocks and flats are really amazing and work of art. The design, space, quality of materials and beauty. But some very minor jobs has remained unfinished by builders, however upon the request Catalyst is committed to fix them free of charge. For instance entrance doors to blocks are not fitted with damping mechanism, somewhere sealing is not applied or the doors are not properly adjusted and so on.

MN.Perozen · 13 May 2021

★★★★★ 5/5

Trustpilot

Gabriella 10/10

We worked with Gabriella through the second half of our shared ownership process with Peabody. She was very attentive and quick to respond, nothing was too much trouble and really supported us through the process. We really can't thank her enough for the support she has offered to us.

Chloe · 15 November 2023