Peabody New Homes Braintree reviews

★★★★★ 1/5

Trustpilot

WhWey is it that Catalyst do not like to…

Why is it that Catalyst do not like to be fair to most of their tenants whom they have proved a complete failure by instead of asking for the full rent to make a deduction especially during the time when there was no Covid-19 when they had not even done any kind of major repairs for tenants who are experiencing a risk and damage to their properties that they are still living in? Can imagine just taking so much of wages homes for not doing any work whatsoever except coming and taking 101 pictures like as if it is for a Movie take but we are poor people working so hard to earn to pay that hard earned money to these people who do nothing. Now with the Covid, even more easier for them to sit comfy as it makes no difference to their proper and sincere way of working.

STARLITH · 8 November 2020

★★★★★ 5/5

Trustpilot

Excellent experience!

As the first time buyers we didn't know what to expect really, especially after having bad experience with our broker and solicitor but our developer never let us down. Always answers the phone, responding on emails, explaining all the issues, very understanding and professional. Big thanks to Steve, who showed us our dream house, was very helpful and kind. Special thanks to Selina. We are so grateful and truly appreciate your help and support. It really meant a lot! Thanks to you we are now so happy (still keep smiling and can't stop) and enjoy our life in our beautiful, new house. Thank you!!!

Emilia · 5 November 2020

★★★★★ 5/5

Trustpilot

Catalyst Homes Fantastic!!!

Catalyst Homes have been very good with us from day one when we enquired about purchasing a house with them. Excellent customer service and great communication. Alison Letts our sales executive has really helped us in every way. This was our first time buying a house and Alison has been so great and very helpful. She made the the whole process run smoothly and kept us updated on a regular basis with great ease. Thank you very much Catalyst and thank you Alison for being a fantastic, understanding person to us that helped us buy our first house. We will cherish this forever!

Shamraz · 3 November 2020

★★★★★ 5/5

Trustpilot

Slick and smooth with a great service!

Ellis Cruise was my point of contact and from the very first minute we talked over the phone, I knew I was in very capable hands. The process from start to finish was handled very efficiently, professionally and Ellis always made sure that everything was running in a good order. As a first time buyer, Ellis made me feel at ease as he always made sure that every bit of detail was cleared and understood, even the simplest of things.On behalf of my family and me, I would like to say a massive thank you to Ellis and the team for their help and support. I highly recommend Catalyst to those who are first time buyers like myself.

Harvey · 26 October 2020

★★★★★ 5/5

Trustpilot

Great service

Ellis Cruise was my Estate agent and I felt like I was definitely in good hands. My case unfortunately went on for months longer than anticipated due to lockdown etc, but having Ellis a phone call away gave me peace of mind as he was never out of reach, always quick to respond, very patient/accommodating and very very helpful... even on his days off! As mentioned above he is very patient (sometimes for the both of us!); I’d hit a few hiccups along the way, and wasn’t getting as fast a response as I would have hoped so from the solicitors/brokers/lenders, but Ellis was always ready to jump in and chase things on my behalf and he got results every time. As frustratingly long as this process was, Ellis and his team definitely gave me some peace of mind and reassurance and I wasn’t as stressed as I would have been otherwise. I’m extremely grateful to him and everyone else I dealt with at catalyst (Jamie and Daniel who‘d carried out my welcome call after completion and is incredibly knowledgable and very helpful as well). He definitely turned a daunting, frustrating and stressful process around into a good one. I don’t think you could go wrong when dealing with catalyst if all employees are as amazing Ellis and others whom I’ve dealt with.Marjan

Mar · 2 October 2020

★★★★★ 2/5

Trustpilot

An unbelievable experience of…

An unbelievable experience of purchasing a new home that I never want to go through again. I would have scored it one star had we not fell in love with then house and location. Whilst Sales Manager was great, the treatment or lack of from above was very disappointing. It took too long to complete Jan-Aug, even taking in consideration COVID impact, the house was not snag free although the delays we experienced were because works were being done, that never were...Still waiting for dates for these to be completed but no communication, yet...Thank you for your response, who is Lee?I have sent a letter last month and still waiting for a response...

Les · 28 September 2020

★★★★★ 5/5

Trustpilot

The first time...

As a first time buyer, you alwasy go into such a difficult undertaking with a clenched fist. The sales team from Catalyst was amazing enough to guide us through the process. They linked us to solicitors and credit assessors, and basically made the entire process and easy as possible. We literally had nothing to do, except give documents, sign them, send them back and aswer a few phone calls. The after-sales team is also very prompt. Sometimes there may be some snags, as with any other company, but that is expected. When their errs have been pointed out, they are quick to apologise and right the wrong, I guess that is what you want in a company. The property is amazing and we enjoy every day in it. We didn't have too many experiences with companies such as Catalyst, but I can say that our experience was pleasant enough to recommend them highly.

Zsolt · 26 September 2020

★★★★★ 5/5

Trustpilot

Excellent professionalism and…

Excellent professionalism and transparency My journey to Genteel house was amazing. The lock down made things awkward but an angel showed up to make things workable. Steve Puxley - Sales Executive was consistent, reliable and very helpful. I appreciate his guidance. I was tyro to mortgage services. He guided me through, he is well experience. I give 5 stars because of Steve's excellent customer service. I will recommend Catalyst to anyone wishes to buy a property. Well done Mr Puxley for your hard work. I love my new home and I really appreciate it.

Hilda · 11 September 2020

★★★★★ 5/5

Trustpilot

Excellent customer service

The person that we were dealing with Jamie has been very helpful and supportive throughout this long journey! :) We couldn’t have done it without his help! Very friendly and always happy to help! He answered all our questions patiently! Very responsive and in general best customer service experience ever received! I give it five stars because of the excellent customer service especially during lockdown and hard times! You are a star Jamie :) Thanks for all your help! I definitely recommend Catalyst! :)

Hassan · 30 August 2020

★★★★★ 3/5

Trustpilot

After sales they are useless. Leak not resolved after 18 months

Buying the house Catalyst were brilliant, they know they’re getting the money! Steve was brilliant on the sale of the house as a first time buyer. 4 weeks in I reported to the after sales team there was a leak from the shower.... 18 months later over 15 appointments on we still have the same leak.Visited again today by a member of after sales advising they will seal the shower again, for the third time. Advising them this has been done so must be another issue I am told, might as well give it one more go.Wouldn’t ever use Catalyst new builds again, make sure you pay for a professional snagging list to get a professional opinion. After care team are useless

Sam · 27 August 2020

★★★★★ 5/5

Trustpilot

My first night in my new home

My first night in my new home! A huge shout out to Charli at Peabody who helped with the whole process and put up with my endless questions. I am currently on cloud 9, and still can’t believe I’ve got my dream home. I can’t thank you enough.

Amy · 22 March 2024

★★★★★ 5/5

Trustpilot

Rutherford Fields

Hi Everyone We just bought 3 bedroom house from Catalyst at Rutherford Fields in Leighton Buzzard , and after 2 month i have to say that it was the greatest thing that could happend to us . Personel from Catalyst was always helpful for us every time we have ask for help . All buying procedure went smooth only because Selina pre-sales cooridantor who was always willing to resolve every problem right away. Big Thanks to her, without her effort everything would be happening twice slower , i can assume. We are really happy with that purchase , and the area that we call home for some time now . We are really happy that we found Catalyst . Thanks you for everything. Peter and Natalia

Peter · 8 July 2020

★★★★★ 5/5

Trustpilot

Excellent experience

My experience with the Sales Team at Catalyst Neon was exceptional from the beginning of the process (February) until up to post purchasing of my property (June). Ellis always guided me and gave the best advice whenever I had a query. He is very knowledgeable, intelligent, professional and friendly: the perfect Sales Agent in a well established company! I also greatly appreciate the help and professional approach of his Sales colleague Jamie, who helped me and followed up on things whenever Ellis was away. Purchasing your first home is not easy and it’s quite stressful, however thanks to Ellis, the entire process went smoother!

Alesia · 1 July 2020

★★★★★ 4/5

Trustpilot

Really friendly and helpful staff who…

Really friendly and helpful staff who support you every step of the way from sales to aftercare. Flats are a beautiful finish. Had never considered shared ownership before and have been really pleased with the whole process. Any small issues at the start on site were dealt with quickly. More written communication on finance and billing would have been appreciated but there were unusual delays in processing due to Covid 19. Highly recommend Catalyst if you are a first time buyer.

Emily · 29 June 2020

★★★★★ 5/5

Trustpilot

This was a superb purchase experience

This was a superb purchase experience, the level of customer service and support from Ellis was exceptional throughout and during the toughest of times (ie the lockdown), he kept a constant dialogue with me and made things happen.Right from the start, i was advised professionally in a thoughtful and informative way with great advice which gave me a lot of confidence that I was buying a super property. During the process i had some difficulties with my previous accomodation, but Ellis even helped tremendously to ensure they were dealt with, above and beyond his remit. That was much appreciated!I also appreciated the help from his Team mate and colleague Jamie, who was supportive and equally professional when Ellis was unavaialble, a great example of team work. These guys are exactly the sort of guys you want around when you're trying to find the right place to live, you can trust them to deliver! Thanks to both of you i have a place I am really happy with.

Danny · 29 June 2020

★★★★★ 5/5

Trustpilot

I would really like to thank Stefan for…

I would really like to thank Stefan for all his help in securing my flat at the folium. He went out of his way to chase for things and was always so quick to respond. Stefan really helped me through what was a stressful process and I really couldn’t have asked for a better sales agent! And also thanks to Sam too for all his help.

Krupa · 12 November 2022

★★★★★ 5/5

Trustpilot

Great service

Great service, Ibrahim didn’t just helped with my enquiry but also explained to me mucb more about sharing buying etc, very happy with the customer service provided.

Okan · 30 May 2026

★★★★★ 2/5

Trustpilot

Liddell Way, Rutherford Fields, Leighton Buzzard

Liddell Way, Rutherford Fields, Leighton Buzzard.On a positive note, the house design and location are lovely and the specification is fantastic.Unfortunately lots more negative than positive, we exchanged contracts in Aug 2019, promised October 2019 completion, eventually got completion in May 2020.There has been a massive lack of communication from senior Catalyst managers, the local sales staff were ok and fed us information as it became available regarding delays, what they were told. Senior managers never responded to emails until the near completion, change of spec without letting us know-Ensuite bathroom showed a double shower cubicle, got in the house and its a small half circular shower cubicle for a slim person, - Lovely fireplace opening and large brick built a chimney, when we asked is their gas to the fireplace opening they hurriedly bricked up the 4 no Curtiss houses fire places without any notice, sales staff just said that Catalyst don't do fireplaces! and the fireplace just got plastered over.We have moved in a road without tarmac and large holes, construction site builders using peoples drives to park heavy machinery. We have just sent in our first snag list, many of the items have been flagged up by us ages ago, still not done.NHBC wouldn't sign off the house due to incorrect downlights installed on the ground floor so these needed changing before completion.Hopefully, the snags will get done soon but haven't had a response yet.Lovely location and houses but a very disappointing experience with Catalyst and their contractors.

Martin · 2 June 2020

★★★★★ 2/5

Trustpilot

House meant to be ready in September…

House meant to be ready in September 2019. Didn’t move in until March 2020. Catalyst gave me a weeks notice to exchange after me waiting months and months for this to happen. I needed to get paperwork from myself and my sister from our solicitor and then back within 5 working days which was nearly impossible else our purchase would have been withdrawn. There was zero sway on extending this a couple of days even though we’d waited 4 months past the date you’d told us we’d be in by. This pressure to exchange (7 months after I paid the deposit) was awful on top of the fact myself and my two children had been living on my parents lounge floor for 5 months. Communication was very poor and nearly everyone I spoke to have a different excuse as to the huge completion delay. The house itself is lovely but there are many snags still needing fixing and we are living without street lights, play areas are incomplete, road surface still not laid, diggers going up and and the road make the house shake on a daily basis. The only bonus is that my experience was better than my neighbours who didn’t get to complete until May!

Eve · 1 June 2020

★★★★★ 5/5

Trustpilot

Good sales people made our purchase stress free

My purchase went quickly and smoothly. I had an excellent sales person called Emmanuel Folivi. Emmanuel was very professional, trustworthy and efficient throughout. I would like also to commend sales person Stelios Koumi. Stelios was equally excellent and very helpful both to me and to my niece, who was also buying a property from Catalyst. Both Emmanuel and Stelios were very patient with us and managed to lessen the stress that buying a property brings to anyone.Thank you lads.

Madalena · 25 July 2020

★★★★★ 5/5

Trustpilot

A very smooth experience

Tracey was so helpful and responsive throughout the buying process. Even contactable on the weekends! She kept in good contact and helped nudge our solicitors along when we needed it. She answered all our questions and never made us feel like we were asking too much. A pleasure to work with! Also very grateful to her for securing us a good deal with incentives :) thank you!

Elin · 2 September 2022

★★★★★ 1/5

Trustpilot

Repairs with Catalyst is a Pipe Dream & Building Insurance a Joke

Hi all, This is the misfortune of having to deal with the below: • CATALYST HOUSING LIMITED, POLICY no. 24559762 CPO• AVIVA INSURANCE, COMMERCIAL TEAM- 24559762 CPO• BROAD SPIERS, WHO HAVE APPOINTED CRAWFORD, Reference no. 5204091• THE WORST OF ALL CRAWFORD LOSS ADJUSTERS, Ref no. 1499936 1, on the 29th of November 2019, the water pipe between our floor and the next floor burst causing extensive damage to bathroom, Hallway, living room, kitchen and 2 bedrooms. 2, We contacted our insurance as per the documents we were given with the policy no. of AVIVA, 24559762 CPO home emergency call out which resulted in tap being capped and so we had no water in the house. 3, AVIVA or the so-called broker insurance company appointed Crawford to handle the claim, a surveyor (aka CLOWN) from CATALYST visited the property purporting to access the damage caused. 4, Beginning of December we were contacted by Chido former Countrywide mortgages telling us alternative accommodation has been arranged at a hotel for us all until buildings works were completed. We were happy that at last we will have water to use and not have to buy gallons of bottled water. 5, My autistic son objected to the changes and found it difficult to cope and yet CRAWFORD wanted us to move back to the flat with 8 drying machines because they did not want to pay for the hotel as they needed to do some savings for BROAD SPIERS. 6, There was not much contact between us and Crawford however the accommodation had regular contact with us. Crawford wanted end the accommodation even though the flat was not dry yet and was dusty as hell. 7, By the 27th February after waiting from the 21st January 2020, I was getting concern that no contractors were getting in touch to begin the works on the house. Anytime you contact Crawford the excuse is always the individual is on the road attending to other clients it has since become a song. 8, On the 24th February, the accommodation provider informed me that Crawford were not willing to extend our stay in the hotel and are insisting we move back home. I explained the conditions, but it went down to deaf ears and we paid for two extra days at the hotel as we had to arrange for cleaning at the flat. 9, I contacted Crawford to find out when the works would start as I was not seeing the reason why we had to move back in and move out again for the works to be done. They basically told me they couldn’t care less what the condition of the house was, they have decided not to extend the accommodation and that was that. 10, When you contact Crawford all they do is complain to say that it was costing too much to put us in an alternative accommodation therefore we should go back home and live in the house as it is irrespective of our health and safety and having kids with asthma. 11, I am currently depressed and in shock by the way I and my family have been treated by Crawford and its associated companies making our life miserable and not worth living. I wonder how many families go through this kind of treatment. Jacky

Exlauistor · 27 February 2020

★★★★★ 1/5

Trustpilot

Awful aftercare

Our whole experience with Catalyst has been appalling. From the beginning of the purchase process to the aftercare! In the sales office we initially dealt with AmyLee who was amazing, but was passed to Steve which is when our experience quickly went downhill. Our questions were never answered and we’d travel a distance to get documents etc. only to be told the next day he’d forgotten to give us something else. He even emailed someone else’s payslips and bank statements by accident instead of a form. Once in the house the aftercare has been appalling. There was masses of snagging to fix, and multiple of the same issues amongst many of the houses. These include - bathroom leaks resulting in the kitchen ceiling practically come down in many homes, damaged doors, floors, white goods, faulty garage doors and heating, to name just a small few. Aftercare wise we dealt with Kim and could never get any movement or response, and when we do it’s always by phone I assume to avoid anything being in writing. There was small movement when the aftercare manager was contacted. We were left with an outdoor leak for months before fixed which resulted in severely rotten floor. It seems once you’re in they completely disregard you. The stress has been unbelievable and ruined what should be an exciting time in our lives - had we known we never would have gone ahead with the purchase. I know from experience they ask for you to write a review early on in the process before you are aware of these problems which is why they are not accurate.

Georgia · 29 January 2020

★★★★★ 5/5

Trustpilot

Dear Catalyst

Dear Catalyst Me and my husband Saad want to say a huge thank you to all of the Catalyst team for the amazing experience we have had from the moment we picked our apartment till today receiving our keys. We are very pleased. We would like to Thank our main man Mr Steve who has been a great support and help. He has provided Us excellent customer service and been very helpful throughout the entire process Steve your a star and thank you for guiding us all the way and making this an easy process. Overall we surely are very happy customers & glad we came through Catalyst. Thanks Guys. Highly Recommend.10/10 Mr&Mrs Saad.

Saifa · 17 January 2020