Peabody New Homes reviews

★★★★★ 5/5

Trustpilot

Tracey and Becky at Peabody, just amazing

As I’ve now settled into my new shared ownership flat in London with Peabody, I’ve got to say the Peabody staff really made the whole process a breeze, from showing me the flats, looking into my affordability and what were the better options and striking a good deal (thank you so much Tracey), to the onboarding and organising of my moving in and any last minute details, Becky really helped making sure that, despite being always stressful purchasing a flat and moving homes, their patience and professionalism made the experience much smoother. Really recommend since you’ll feel looked after.

James · 23 August 2026

★★★★★ 5/5

Trustpilot

Highly Recommended, Thank You, Emerson!

I cannot recommend Emerson highly enough. From the very beginning, he was incredibly knowledgeable and guided me through every step of purchasing my new flat at Fish Island Point, with professionalism and expertise. His communication was excellent throughout the entire process, ensuring I was always kept up to date on important milestones, including reservation opening dates, viewing arrangements, and overall progress.What really stood out was his availability and responsiveness. Whenever I had a question or needed advice, Emerson was always available and quick to respond, providing reassurance and clarity when needed. He made what could have been a stressful experience feel smooth, straightforward, and well-managed.Emerson's proactive approach, attention to detail, and commitment to keeping me informed made a huge difference throughout my journey. I am extremely grateful for all his support and would not hesitate to recommend him to anyone looking to purchase a property. An outstanding service from start to finish.

Adriano · 25 July 2026

★★★★★ 5/5

Trustpilot

Exceptional support and assistance

A huge thank you to Ifrah, Ilona and Deken for all their support and assistance from my first visit to the site right through to completion on my new apartment. They were incredibly kind and went above and beyond to ensure I had the requisite information in relation to the property, which enabled me to make an informed decision about the purchase and allayed the initial concerns I had about the concept of shared ownership. The wonderful support has continued post completion with assistance from Kline and colleagues on the New Homes Customer Care Team, who have responded to queries swiftly which has been so reassuring. I would definitely recommend purchasing a home through Peabody as it is clear that they put customer service that the heart of everything that they do.

GD · 8 May 2026

★★★★★ 5/5

Trustpilot

Purchase of Apartment in Oval Village

My recent purchase of a beautiful shared ownership apartment in Oval Village through Peabody has enabled me to achieve my long held dream of living in a fantastic Central London location which I had thought would be beyond my reach. The apartment will be suitable for me for the rest of my life and after 16 turbulent years of renting my home I will finally have peace and security. Tracey Harvey and Becky Hopkins were both very kind, understanding and helpful throughout the whole purchase process which at times was needlessly stressful due to poor communication by Alexander JLO, Peabody’s recommended firm of solicitors. That was the only hitch and not Peabody’s fault!

David · 4 May 2026

★★★★★ 5/5

Trustpilot

I’ve just purchased my first home…

I’ve just purchased my first home through Peabody. Alex Sealey was my Sales Executive for the purchase, providing support and guidance throughout the process, above and beyond expectations. Through inevitable challenges in the mortgage application process, Alex had my back and would calmly find solutions - genuinely a great guy and someone you really want to have on your team. Alex was supported by Deken who was also responsive and helpful throughout. Extremely grateful, as he is a big part of the reason I’ve now successfully completed the purchase with Peabody and I couldn’t be happier with the flat.

Sam · 9 April 2026

★★★★★ 5/5

Trustpilot

Oscar and Deken made the experience for us

We could not have asked for a better service for finding our home. Oscar and Deken went above and beyond and made the whole thing feel relaxed and easy and knew the answers to every question we asked. When Oscar showed us around the flat his passion for the job shone through and made the entire experience a delight. Deken was extremely responsive and helpful and they both played a huge role in our trust in the company.

Joe · 10 April 2026

★★★★★ 5/5

Trustpilot

A stress-free home buying experience

I've recently completed on my new home at KEWB and couldn't be happier with the experience. From start to finish, Tasnia and Ilona were professional, approachable and always willing to go the extra mile. Whenever I had questions or needed guidance, they were always available and ready to help. The whole process felt well-managed and stress-free thanks to their support. Would highly recommend to anyone looking for a new home.

Marco · 6 April 2026

★★★★★ 5/5

Trustpilot

Emerson was great

Emerson was great and he was with me from the very first contact when I was purchasing my apartment until the end. He was very accommodating when I asked if I could have a second viewing, and with respect to facilitating the whole purchasing and moving in process, which was quite complex at times, and took a couple of months from start to finish. He was a great go between for the solicitors, and when I had any questions regarding the property or purchasing process he was always there to help and would respond promptly to all of my questions (of which I had many). It was a real pleasure working with Emerson.

Peter · 17 December 2025

★★★★★ 5/5

Trustpilot

Brilliant service

Share ownership purchase was done so quickly, took exactly 8 weeks. Special thanks to Tracey and Becky ( my 2 angels ) they were so helpful and always reachable during this stressful period. They are working with Censeo as mortgage broker, therefore mortgage offer part is done so quickly. Until now I give 5 star to Peabody, hopefully their after purchase service will be the same.

Buket · 27 March 2026

★★★★★ 5/5

Trustpilot

Very good experience

I worked with Alexander and Deken while buying my home and they were very helpful throughout the process. There were some delays caused by some unforeseen circumstances and even though it wasn't caused by their side, they helped me solve them and made things go faster. Very pleased to have worked with them so far.

Alican · 1 April 2026

★★★★★ 5/5

Trustpilot

Lombard Square - The star team

I would like to express my sincere appreciation for the outstanding support provided by Richard Taylor throughout the process of reserving my first home at Lombard Square. As a first-time buyer, I had many questions and uncertainties, and Richard was exceptionally patient, knowledgeable, and resourceful at every stage.

Zainab · 18 March 2026

★★★★★ 5/5

Trustpilot

Ifrah Quraishi is definitely the best

Ifrah Quraishi is definitely the best! She patiently and thoroughly explained every detail of the property, including the layout, lighting, nearby facilities, and transport options. She answered all my questions carefully, giving me a complete understanding of the house. The whole viewing experience was very pleasant, and I felt she was professional and attentive. I really appreciated her service!

JINGYU · 13 December 2025

★★★★★ 5/5

Trustpilot

A great viewing experience.

The location was easy to find and the staff at the reception were warm and friendly. It was great to meet Tamika who was so personable but very professional at the same time. She was thorough in her response and explanation to all our questions and concerns. I feel more confident and clearer about the way forward regarding my wish to purchase a shared ownership home at the earliest opportunity. She provided a well-informed, positive viewing experience. Thanks very much!

MA · 24 June 2026

★★★★★ 5/5

Trustpilot

Taznia was absolutely incredible

Taznia was absolutely incredible! She answered every query in detail and we left her feeling confident we'd made the right decision. She is a highly skilled professional with a human touch and I hope her employers recognise and acknowledge her talent.

Totodora · 12 April 2026

★★★★★ 5/5

Trustpilot

Our experience has been phenomenal…

Our experience has been phenomenal since the very first viewing. Tracey has been super knowledgeable, considerate and very welcoming since the first time we met and did our first viewing! She was always one phone call away, answering all of our questions, being super patient and polite!! We are extremely happy with our apartment!!

Slaveya · 15 December 2025

★★★★★ 4/5

Trustpilot

The process went very smoothly!

The process went very smoothly. Alexandria was very helpful; she showed me the apartment and gave me all the details. She kept me informed every week. Overall, it was a very good service.

Carlo · 11 May 2026

★★★★★ 5/5

Trustpilot

Richard is very professional and…

Richard is very professional and supported me all the way through. I would always go back to Richard if I ever deal with Peabody again. thank you Richard.

Customer · 12 June 2026

★★★★★ 5/5

Trustpilot

Alison & Amber at the Aviary

Alison Williams is so helpful & professional and if she wasn't available Amber was on hand to help us. They both answered all our questions and pointed us in the right direction for solicitors etc. The show home is amazing and we can't wait to move in to our new home.

Nicola · 5 December 2025

★★★★★ 5/5

Trustpilot

The support given to us by Ilona and…

The support given to us by Ilona and the team at Peabody KEW Bridge development throughout the journey from reservation to completion was excellent. Ilona was always gentle and ready to explain whenever we asked anything.

Fidelis · 3 April 2026

★★★★★ 3/5

Trustpilot

Shared Ownership

Shared Ownership: Amazing staff. Always available to respond to queries. However, the plot you are about to buy remains a surprise until you have purchased it. The model houses are always appealing. Once you have made reservation, they give you 6 weeks to get to exchange date, which is slightly pressuring. All over, we had a smooth journey with Peabody over other companies like L7Q, Regenta, Latimer etc. Communication was great and there was always someone checking up on us, which made me feel reassured throughout the entire process

Ononna · 1 May 2026

★★★★★ 1/5

Trustpilot

Absolute joke of a company they owe me…

Absolute joke of a company they owe me over £400 and I can not get a refund from my account that is in credit. The reason I am in credit is an over charge on there part after staircaseing. Been waiting 5 weeks. Even my complaint has been ignored. The person who is dealing with my refund call Daniel ignores my emails. All I want is what is rightfully mine. Please very careful before you buy a shared ownership home with these!

John · 27 April 2026

★★★★★ 5/5

Trustpilot

Ifrah Quraishi - BEST

My purchasing journey whilst working alongside Ifrah has been nothing short of exemplary. She has always been upfront about the development milestones and has set expectations perfectly. She is an asset to Peabody Homes and I wish her many more years of success in her role! Thank you Ifrah!

DGG · 4 December 2025

★★★★★ 5/5

Trustpilot

Outstanding Service and Truly Caring Support - Tracey Harvey

Tracey has been absolutely amazing from start to finish. She is by far one of the kindest, most patient and most genuine people we have ever dealt with. Buying a home can be stressful, but Tracey made the entire process feel smooth, clear and supportive at every stage.

Mohamad · 10 December 2025

★★★★★ 4/5

Trustpilot

Great sales experience

Alex Sealey was a great sales executive, answering my questions quickly, promoting various benefits I was entitled to through Peabody, supporting my application through an unexpected delay and generally being a top guy.

Made111 · 2 April 2026