Peabody New Homes Braintree reviews

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent Service Me and my partner are new to purchasing a property, we have been looking to obtain our first home, the service and the professionalism we have received from Laura and Charli has been excellent. As you can imagine I’ve had lots of questions I needed to ask and Charli has always been friendly and so helpful, I never have to wait long to get a response, she walks me through the process step by step. Laura and Charli are a credit to the company.

Rob · 21 March 2022

★★★★★ 5/5

Trustpilot

Very professional service.

We have been trying for years to buy our first house,we were going through the house search and found Newman place on the market. We called catalyst and we feel so so lucky and honoured that we met Laura and Charli . We are first time buyers and wasnt 100% how the whole system works, also was going through a roller coaster of emotions,stress, excitement. But Charli and Laura took care of us throughout. They were very understanding, friendly yet professional. Made things look very positive and achievable. Charli and Laura were always ALWAYS there to help and guide us. Them both definitely are great Ambassadors for your company and one of the reasons we chose catalyst. I'd definitely recommend people to go to the newman place,oxford for a great service . Thankyou so much Charli and Laura for your Hardwork, Amazing Service and Genuine Friendly approach towards us. Keep up the good works . Kind regards Stan & Huma

Huma · 21 March 2022

★★★★★ 5/5

Trustpilot

Effective communication and friendly staff

The experience of purchasing a shared ownership flat is overall great with Peabody, thanks to the effective communication of their staff, Deken and Ifrah. They always reply to emails very fast and have been patient and clear when asking to clarify some issues.

Lily · 2 April 2026

★★★★★ 5/5

Trustpilot

Tracey and Emerson are AMAZING

Thank you to both Tracey and Emerson for helping us purchase our flat! Tracey was always a phone call away to help with anything we needed and was really attentive with our requests. We felt she was very much 'on our side' and really cared about the outcome of our offer/our buying process. Emerson was very genuine and even stayed later that day for us to collect the keys. Great experience from both!

Amelia · 30 December 2022

★★★★★ 5/5

Trustpilot

First Time Buyer Excellent Customer Service.

As a single first time buyer I purchased my property in Arro, Southall back in October 2021. I must commend Sales executive Arisha who provided excellent customer service in the buying process. The whole compressive process was made relatively simple in the step by step procedure to buy a shared ownership property. And any issues in the conveyance process that arose Arisha was on hand to help and to be in good communication with the solicitors. Also I would like to thank Stefan in the Arro Sales office who was helpful with issues after I moved in my apartment. Altogether I’m happy with my Catalyst new build home. I rate excellent. And also my choice of location is good.

Surinder · 17 February 2022

★★★★★ 5/5

Trustpilot

The Lanes....... Thank you!

Just want to say a massive thanks to Joseph for looking after me every step of the way, especially with managing the office solo at times. The response to get back to me has been spot on!I also want to say thank you to the aftersales team especially Sami she has been brilliant at getting back to me making sure I am well looked after.Proud first time home owner of a beautiful detached 3 bedroom propertyWell done Team

Ms · 21 May 2022

★★★★★ 5/5

Trustpilot

Best Customer Service Experience

We have received the best customer experience from Peabody and have felt fully supported throughout the process of buying our new home. Kirstie was very patient and explained everything, she was happy to reiterate information and always responded to any emails or calls efficiently. She is extremely knowledgeable and has been amazing throughout, we cannot thank her enough for all her help, support, and guidance, we really appreciate it.

Abi · 21 April 2023

★★★★★ 1/5

Trustpilot

Cheap construction , full of defects no aftercare ...run just run and dont look back again

I bought a flat from Catalyst in March. it is built as cheapest and lowest quality possible. I mean I've never seen such ignorance in entirety of my life. I categorised each part of experience : 1- Sales : Disaster , there was nobody to come to the flats while I was viewing to explain things. They acted like we dont care whether you buy it or not. Also they mentioned that the land is private and then I noticed it's not and used for NHS employees and patients to smoke. Also they recommended a conveyancer (which needs an its own review on how bad they were/are) and they managed to write the contact email incorrectly in the reservation form and therefore the sales process was postponed after help to buy and mortgage approved as it went to the wrong email. Also once the price was given incorrectly and we had to change the reservation form to fix it. 2- Delivery : When I got a flat noticed that there is a fault with electricity meter and I was left with a new flat with no electricity . they only called to British Gas(electricity provider) and in their eyes they had the perfect delivery. I ended up having no electricity for 4 days and had to stay hours in a dark flat until an engineer to arrive after 4 day. Amazingly they did the training about flat while nothing was working due to lack of electricity like customer safety is not that important matter . I mean they had their money and the rest was my fault.Another issue was that , the block did have BT sockets for internet but the other side of cabling was loose and not connected to anywhere. Found out they did not connect any cable to the block for the internet. It took me 5 months to get the cabling connected. Also Intercom was connected to a different flat.Meters were registered to wrong flat 3- After care : It technically doesn't exist. Another sales technique they use is to say they offer a one year warranty but we get there in a separate topic. So I tried to contact after care multiple times , once I was on call and the lady with absolute ignorance said her system is down go and raise it over the website while I did not have internet. anyway I managed to contact aftercare team after multiple tries and reported issues , and after 3 months I managed to book a repair man to visit. for these issues : a. Balcony door was not (and has not ) sealed and variety of insects are managing to enter the flat . b. bathroom door hitting the floor when it has to be closed as it was installed incorrectly. c. Bathroom was not sealed properly and it could have caused water damage. 4- The repair man visit : The repair man arrived with injured hand ( I wasn't aware of that) and managed to fix the bathroom seal properly. then he tried to fix the door. He removed the door and started sawing the door ! as he had injured hand ,he dropped the door on the parquets and since then every time I walk it makes a loud squeaky noise as they are not fitted properly . Also his hand started to bleeding and I noticed that the bathroom door was full of blood.But thankfully he cleaned it with a piece of tissue. Unfortunately I noticed pink dots on the door and in that time I couldn't imagine they are bloods and starting cleaning it with my hand! I still cannot forget this and still thinking about what diseases can be transferred by blood contact. Amazingly later one person called to see if the repair was good and whether he acted based on corona virus guidelines . I was thinking about hepatitis or HIV in that time and mentioned I'm not sure if Corona can transfer via blood.anyway later learnt that the issue could have been fixed by reinstalling the door properly and sawing wasnt require. the bathroom door stills hits the floor. The last thing I requested to fix was the balcony door , they decided to put hot glue in there but it looks like it wasn't very effective.later I sent a window that showing wind flow from window structure and Catalyst ignored it . 5- Built quality : Walls are paper thin and you can hear every foot step the neighbours doing on the top floor. After complaining they sent me the noise insulation test that it requires the minimum requirement by government and therefore there is nothing I can do about it. Other issues are : The balcony has a air gap on the floor which leads ants and other insects to enter the flat. Also recently learnt that phone sockets are there but they are not connected anywhere. When use the facet , water starts dropping behind the wall, Flooring noises (video sent & got ignored etc etc (No more space to list)Complaint Process : I spent my time to write the issues and after two months , nothing is done. I just wasted my time. Eventually they are sending an electrician to fix issues that are not related to electricity. In summary , do not buy from Catalyst as they have lots defects, not customer care , sales provide false information and you stuck with tonnes of issues.

Mehdi · 20 January 2022

★★★★★ 5/5

Trustpilot

Kirstie and Joseph from The Lanes made…

Kirstie and Joseph from The Lanes made our buying process smooth and easy. From first meeting, through reservation and completion we were updated and provided with information. They were professional but the same time kind and friendly. The service was exeptional and we felt happy to buy our first home with Catalyst The Lanes. We would definitely recommend them to anyone who is looking to purchase their dream home!

Sylwia · 31 March 2023

★★★★★ 5/5

Trustpilot

Catalyst at Oxford

Having viewed the properties in Oxford, I was sadly informed that the current and next release was sold out. I was offered a place on the waiting list, which I took, to be honest I thought this would be the last I would hear from them.However Laura and Charli, kept me informed on a regular basis, were always informative when I called for more information. Then, in a triumphant finale, called me to say that a property had become avaialable.I can only say my experience with Catalyst has been a good one.Thanks you Laura and Charli.

Paul · 29 December 2021

★★★★★ 5/5

Trustpilot

Tracey was a fantastic

Tracey was incredibly informative and helpful all the way through the entire buying process and enabling the flexibility I needed while I sold a property. She's a fantastic, straight-talking sales advisor: a refreshing change from the norm, Tracey gives you the facts, not what you want to hear - which I very much appreciated.

Craig · 31 March 2024

★★★★★ 5/5

Trustpilot

Professional and proactive

Ellis has been instrumental in the completion of my recent property purchase. The full process took 8 weeks, which is unheard of for me. Ellis has been exceptionally professional, helpful, friendly and proactive. Any of the minor 3rd party glitches were resolved immediately and urgently personally by Ellis. I am very pleased with how everything has worked out and would fully recommend using their services. Thank you Ellis for all your help and support, it has been an absolute pleasure dealing with you.

Z · 18 October 2021

★★★★★ 5/5

Trustpilot

NEWMAN PLACE OXFORD (CHARLI & LAURA)

We (KUDRAT & SHAHBANO) would like to thank Catalyst for giving us the opportunity to fulfil our dream of a suitable home for us, through the SHARED ownership scheme. Since the first few plots were released we have been able to clear our questions and queries through Charli Parsons & Laura (Oxford). They have been extremely helpful and has great interpersonal skills. Their impeccable knowledge has helped us to understand the procedure easily. Charli Parsons had also clarified one of our major doubts and concerns recently, which aroused through mortgage advisor. I would also like to add the patience and approach she has reflected in our circumstances is commendable while making our Life time decision to go ahead with the process. I would highly recommend them and thank Catalyst once again.

Kudrat · 16 October 2021

★★★★★ 5/5

Trustpilot

Stel Koumi​ (Sales Executive) is the…

Stel Koumi​ (Sales Executive) is the man you need to go to for trust, support (in many uncertainties if you’re a first time buyer) and has your best interest!!!If it wasn’t for him, I wouldn’t have purchased this house! And it is my first time purchasing the house so despite some issue with my own solicitor, he walked through every step to make it ease and helped all the way! Also he’s reactive to my calls and voicemails where you knew he is going to call you back and find a solution! This is a go to man if you’re first time buyer, want to have someone that will give you the time and help you deal with many uncertainties.Very grateful to have Stel provide his service and also thankful that he bought some luxury chocolates when collecting my keys which was unexpected!!! Thank you Stel!

Abdul · 30 September 2021

★★★★★ 5/5

Trustpilot

We have received an excellent service…

We have received an excellent service from Cafalyst at all stages of the process, from the very beginning since we booked a viewing with Stel until completion. Stel is a lovely person and I would truly recommend him to anyone who is looking for a new property, especially for first time buyers. We attended a few other viewing with different agents but no one was as professional and caring as Stel. He was always there for us and was available to give advice at any time despite there being several occasions. Further more, he was always engaged with the communication between our mortgage advisor and lawyers to make the entire process was efficient and running smoothly. We could not imagine a better person to deal with our case, thank you Stel! 5☆ ;)

Magdalena · 30 September 2021

★★★★★ 5/5

Trustpilot

On our side from day one

I have nothing but praise for Tracey and the team for all the support in what was our first house purchase. We really felt she was totally on our side throughout the whole process right through from viewing the right flats through to herding the various cats through to completion. Emerson effortlessly helped out when Tracey was not about too. Both had our trust from day one. A great team- thanks for everything.

Leigh · 15 September 2022

★★★★★ 4/5

Trustpilot

Super helpful team that were always…

Super helpful team that were always happy to help and provide advice. Explained the process and provided guidance towards agencies that could help

Alisha · 4 August 2026

★★★★★ 5/5

Trustpilot

I met Steve during the house buying…

I met Steve during the house buying process at his company office. He’s a highly experienced site sales Executive.Great quality of work, very professional, went above and beyond to complete my project, ready to help with all the documents and forms. Absolute pleasure to deal with. Understood what I wanted to achieve and offered their suggestions. Without his tips we would not be able to take part in the project of a shared ownership scheme. Until I met Steve, I was not informed about important facts and necessary steps on how to proceed. Very fast replies and great communication. I kindly recommend Steve to go through the sales process with.

Paulina · 23 September 2021

★★★★★ 5/5

Trustpilot

Im so happy after getting a house from…

Im so happy after getting a house from catalyst homes in walkern. I have been everywhere from wales to near scotland to biggleswade trying to get a house suited for a family of 4. When I found the house in walkern which we are in now, it felt so different from the time I met Toia Caddle who introduced and offered the house to us. The house itself was so perfect. Big spacious rooms, big garden, very spacious kitchen and materials in the house are of high standards. The place looks so quiet. Considering that Im a first time buyer, I was so nervous when I gave our reservation. But Toia Caddle made it so easy for us. From getting the mortgage advisor to getting our solicitor. It was’nt perfect but it finished smoothly. When we finally had the house there were few repairs that needed to be done. Thanks to Toia Cadle that most of the repairs that needed doing was done swiftly. Customer service were very helpfull and all the workers in the site were very helpfull and accomodating. I felt that I have a family in the work site ready to give a helping hand. My friends who came to our house to see how our house look like, gave all positive comments. They said the house is so spacious and is highly recommendable. I take my hat off to Johnny, the painter, Tom the plumber, Vicky from customer services and specially to Toia Caddle from marketting….. I SALUTE!!!!

Leilani · 23 September 2021

★★★★★ 5/5

Trustpilot

I have recently purchased a new house…

I have recently purchased a new house from Catalyst at their Mid-Summer Vale site in Hertfordshire.Toia Cadle was on site Sales Executive that my wife and Imet when we viewed the show home in Summer 2020. From the start Toia was an absolute pleasure to speak and work with. As soon as we secured our plot and placed the reservation fee Toia updated me on a regular basis with progress of the build and what the anticipated completion date. During a stressful time and unseen delays due to the pandemic, Toia always fronted up and told just us exactly what the situation was and where we stood. She was always available even if she had to share bad news. We have now moved, and I can say that we are extremely happy with our house purchase. Yes, there are snags which need to be resolved however I am sure Catalyst / Mears will resolve all issues that I raise.Thank you to Toia for everything you have done. It was stressful as expected but you at least tried to keep that to a minimum.

Brijesh · 20 September 2021

★★★★★ 5/5

Trustpilot

Very professional and helpful!

Very professional and helpful!This review is for Ellis, the person that has been very patient and helpful with our case and the person that helped us achieve our dream. Not only that it took a while until we accomplished our dream but Ellis made sure that the property we got is right for us and explained how everything works step by step. Overall Ellis has been our guide in getting the property and we want to thank him very deeply. Words can not even explain how happy we are with the service and guidance that we received from Ellis.We are over the moon delighted with finally achieving our dream and we know that this has not been possible without the help of a person like Ellis that is truly made for the job. Keep up the good work in helping others achieve their dream!!

Gabbytza · 9 September 2021

★★★★★ 5/5

Trustpilot

We dealt with Stefan who was brilliant…

We dealt with Stefan who was nothing but clear, consistent and super helpful. We have exchanged ahead of the development being constructed and that's in large part to how great Stefan was at taking us through the process. He was always quick to get back and answered any questions we had, no matter how obscure!Couldn't be happier and can't wait to move into our first home once it's completed. Can't recommend catalyst enough and if you get Stefan as your point of contact then you're very lucky.

Natan · 6 September 2021

★★★★★ 5/5

Trustpilot

Daniel and Senami

Daniel and SenamiGoing more than the extra mile, we are writing this review to express our gratitude for the exceptional customer service we received from Toia Cadle during the course of purchasing our property at the Midsummer Vale Development, Toia Cadle went beyond her responsibilities to guarantee everything worked to ensure the purchase of our property was successful from our first appointment, assisting all through the mortgage process, taking ownership for unexpected issues that arose where other members of staff were lackadaisical and nonchalant about our concerns, getting involved with solicitors and most importantly listening to our concerns and did her best to keep us reassured throughout the process. This is what i would call exemplary customer service, Toia i would say is an asset to your organisation. We can't express our gratitude enough to Toia for going more than the extra mile. Thank you Toia,

Daniel · 9 July 2021

★★★★★ 5/5

Trustpilot

Viewing to completion at New Mansion Square Battersea.

I was supporting my busy grandson Marcus in the purchase of his new apartment at New Mansion Square. Tracey has been helpful and patient through the whole process from viewing, and immediate deposit, then keeping me informed through the whole purchase process. He has now moved in and Tracey took the time to check all was well on his arrival. Thanks Tracey.

Jeff · 31 July 2023