Peabody New Homes Braintree reviews

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. Peabody are the most unorganised company I have ever dealt with. I am currently in the process of trying to sell my property and they have delayed the process by 8 weeks (and counting) by not providing me with the proper documentation. The customer service is absolutely shambolic, that's if you can get anyone to ever answer the phone. Word of warning, NEVER EVER by a property with Peabody.

Hannah · 22 August 2024

★★★★★ 5/5

Trustpilot

Tracey was very helpful every step of…

Tracey was very helpful every step of the way when buying my first home with Peabody. I could call her and speak with her at times that were appropriate for me and she was very accommodating. Thank you again for getting it all over the line.

Hannah · 4 September 2023

★★★★★ 5/5

Trustpilot

Thank you Ifrah and Deken

We would like to take a moment to express our sincere gratitude to Ifrah and Deken for their exceptional support throughout our house-buying journey.

Margarida · 4 April 2026

★★★★★ 1/5

Trustpilot

Countless delays and hardly as much as an apology

Nearly in November now and the roof I reported as leaking in August is still not repaired. But I’m told someone will be out in the 14 November to assess provided I take the day off work of course. This will be the 3rd visit to assess All I can say buy from this company and you best hope you have no after sales problems because there’s no after sales service.

Joe · 27 October 2019

★★★★★ 5/5

Trustpilot

Emerson + Team are Superb

Since we first viewed the property a year ago, then moved in and begun living in 'The Scene', Emerson and the team have been fantastic. Always willing to help and provide information / guidance, going above and beyond what we expected. It has been a pleasure going through this process with him and Peabody so far

Liam · 7 October 2022

★★★★★ 5/5

Trustpilot

Moved in at the folium in muswell hill

Moved in at the folium in muswell hill. Home is pretty good apart from some small technical issues.Only major issue had been the long delay (about a year). But the local staff we've dealt with have all been very good and courteous throughout. Overall we're happy and content to have a new home in our local area.

Ha · 20 August 2022

★★★★★ 5/5

Trustpilot

Catalyst Homes have been absolutely amazing in particular David Hawes

Catalyst Homes have been absolutely amazing to deal with from start to finish. David Hawes in particular answered all our questions and explained everything in full. This was a first home so we appreciated someone who spent plenty of time to talk us through everything. If we had any problems they done all they could to Taylor the purchase to our needs. Definitely recommend Catalyst to anyone buying a first home.

Joe · 6 August 2019

★★★★★ 1/5

Trustpilot

I moved into what looked like a really…

I moved into what looked like a really nice new build 4 years ago, they push you to fill out a form and comment on the flat (obviously a few months in on a new build, it's going to still look and feel good).After that cracks started to appear in the walls etc... they told me it was just the building foundations steadying, okay no problem then.After about 2 years, a bit of damp showed in the corner of the bathroom, I just cleaned it off and thought nothing of it, a year later around winter time another area of the bathroom (away from the bath/shower and sink) showed rising damp, I called and reported it but was told it wasn't an emergency so they couldn't send anyone out.Fast forward a year, winter time again, it had begun to get bad and I called again, again I was told it was not an emergency. A private plumber that had been hired by a neighbour asked to have a look at our connecting walls. He then removed the bath panels and told us not to use it, there was multiple leaks from loose pipe work, the mastic was leaking, everything was in his words "a mess that didn't look like it was done professionally". He then told us that the bill to fix it would be about 3-5 thousand pounds to fix. I don't have that money and Peabody accept no responsibility.I spoke to Peabody and they told me that new builds are only covered by up to 2 years warranty.I'll look to sell this flat and I will never use Peabody again.I will actively look to discourage people from buying any new builds from Peabody, what a terrible service, this flat may as well be built out of paper by a 5 year old, it's a mess.Stay away...Edit 29/1/2024 - Peabody have flagged this as,"peabodynewhomes.co.uk has flagged your review because they don’t think it’s based on a genuine experience. To keep your review online, we need to ask for your help."Despite their response below, i guess they say one thing on this website so that it looks like they care and then report this and flag it so that this negative response is removed, no words for this company...And to Peabody, I have contacted you, once last year when you told me it "wasn't an emergency" and therefore not important. I called 3 weeks ago and I also spoke to you the other day, on every occassion you have done 0 and offered 0 help...13/2/2024This is a reposted review and instead of Trust Pilot giving me 3 days to send in information (but only responding to my question as to what information they would like after 4 days) I am resposting this and will have the relevant informationPostcode E10 7** is a Peabody only postcode...16/5/2024 Still barely any responses, still nothing fixed, Peabody may as well be a non-existant company at this point. My walls are currently crumbling from the bottom and falling apart due to the damage, if ever there was a company to avoid it would be this one.13/6/2024Still no responses from Peabody, and here is a quick update on the things that have broken/gone wrong since I moved in at the end of 2019-Bathroom (covered this above)-Oven has broken-Washing Machine makes funny noises/is about to break-Heating has stopped working on multiple occasions and finally completely packed up today-Walls are crumbling-IntercomFor 300k this flat is a joke...

Jimmy · 13 June 2024

★★★★★ 5/5

Trustpilot

Top work from Joseph!

We are absolutely over the moon with our purchase through Catalyst at The Lanes! Joseph was a diamond from start to finish. The whole process went extremely smooth thanks to his efficency, honesty and hard work.I would highly recommend buying through them. I am now a happy home owner when I never EVER thought I would be able to!

Steven · 9 May 2022

★★★★★ 5/5

Trustpilot

Joseph from Peabody

Joseph went out of his way to show us a new apartment so give us an idea of what ours will be like! He’s very well-read regarding housing, mortgages, and all the trade!I would highly recommend him!

Ryan · 7 March 2024

★★★★★ 5/5

Trustpilot

5 stars

Smooth experience which took under 2 months and Rosie from the sales team was wonderful - accommodating and always quick to answer. Thank you!

Helena · 26 March 2026

★★★★★ 1/5

Trustpilot

This is a disgrace

This is a disgrace, the email provided on the website for the leaseholding team does not accept emails from outside their organisation. Please explain how a website can advertise to customers to contact an email for a particular topic and the email reject incoming emails from outside the organisation? On top of that, you ring customer service and it just keep on ringing with no one ever responding.Sorry but this is the worst customer service provided for something so serious as buying a home and dealing with banks without having access to anyone at peabody. So how to make a deal?

Sarah · 5 June 2024

★★★★★ 5/5

Trustpilot

Thank you Laura for being so professional

My son and I visited Kite Meadows in Princes Risborough and were greeted by Catalyst representative Laura Shellard who was extremely pleasant and helpful in showing us the two show houses and was open to all the questions we had. My son reserved a house and Laura has been very professional in making sure that the sale and the purchase to go smoothly. Thank you Laura.

Ziba · 14 January 2021

★★★★★ 5/5

Trustpilot

I had a great experience with Catalyst…

I had a great experience with Catalyst from start to finish. Alison supported me getting on the property ladder and she could not have been more helpful. This was a completely new process to me but Alison made it seamless and supported me very well. Very responsive and very clear. Really pleased with my new home and how Catalyst and Alison made this possible. Thank you.

Alex · 4 January 2021

★★★★★ 5/5

Trustpilot

Laura Shellard

Laura Shellard - Laura at Kite Meadow Princes Risborough was really helpful polite and professional. I would definitely recommend a visit to Kite Meadow to look at the beautiful houses and meet Laura who was able to answer all of my questions and has made the whole process a lot easier than I thought it was going to be.I would definitely recommend a visitSarah Hanson

Bella · 2 March 2021

★★★★★ 5/5

Trustpilot

Ellis has been extremely positive

Ellis has been extremely positive, supportive and informative in response to my inquisitive and sometime painful questions. Throughout the sales process Ellis has been providing weekly updates, checking in and ensuring I am comfortable and up to date with the latest developments. I can't thank him enough for making this life changing move for me a smooth one. I highly recommend him.

Mr · 2 October 2021

★★★★★ 5/5

Trustpilot

Thank you Kirstie

We are just at the start of our home buying journey, as first time buyers this is all very new to us, but Kirstie has been amazing - your customer service, knowledge and friendly approach has given us the confidence that this will be a positive experience. Thank you Kirstie!

Fiona · 8 March 2023

★★★★★ 5/5

Trustpilot

Tasnia at KEWB was amazing throughout…

Tasnia at KEWB was amazing throughout our viewing and buying experience. Incredibly knowledgeable and down to earth.

Ben · 9 May 2026

★★★★★ 5/5

Trustpilot

I have only good things to say about my…

I have only good things to say about my experience with Becky and Tracy at Oval Village. Thank you for everything

Steven · 7 April 2026

★★★★★ 5/5

Trustpilot

Ibrahim was delightfully attentive and…

Ibrahim was delightfully attentive and patient. Although he could not confirm the exact viewing I really wanted as it was not available, he did look up alternatives and booked me in for one. I will visit the proper on the allotted day but will keep looking for an opening for the development I really want.

Abiodun · 11 August 2022

★★★★★ 5/5

Trustpilot

Fantastic service!

We dealt with Steve at Kite meadows Princes Risborough. From the get go he was very informative and incredibly helpful in helping us secure a property. He was always there to answer any of our questions and as first time buyers he put us at ease with the process. Thank you Steve!

Ben · 19 November 2022

★★★★★ 5/5

Trustpilot

So far it's been brilliant

So far it's been brilliant. I would like to thank Laura and Charlotte for their help so far in my recent purchase in Newman Place. They both have been welcoming and informative at every stage. I'm about half way through the process and so far it has not been very stressful and I hope the rest of this journey matches the start.

Tony · 18 June 2021

★★★★★ 5/5

Trustpilot

Huge thanks to Laura and Charli!

As first time buyers, we were pretty intimidated by and nervous about the process until we met Charli Parsons and Laura Shellard. The girls are outstandingly professional, incredibly kind, knowledgable and helpful. We highly recommend Catalyst and their team in Hopefield Grange and Newman Place developments. Thank you for everything, Laura and Charli! Mark and Lili

Lili · 15 May 2022

★★★★★ 3/5

Trustpilot

I recently had a telephone conversation…

I recently had a telephone conversation with Ibrahim from Peabody Sales and I was very impressed with the level of service provided.

Daniel · 19 March 2026