Peabody New Homes Braintree reviews

★★★★★ 5/5

Trustpilot

Amazing Service

Joseph, Abigail and Krissy made it very easy for me to get my first home. They have been very professional and helpful throughout the process and I could not have asked for anything more. I would highly recommend the team at The Lanes development. Great bunch of people who provide an excellent service.

Jay · 8 May 2022

★★★★★ 5/5

Trustpilot

Super friendly sales execs

Super friendly, helpful ,thoughtful sales executives. They make the whole buying process so much easier

Mo · 17 April 2026

★★★★★ 5/5

Trustpilot

This was a potentially daunting process…

This was a potentially daunting process however Thank you Stefan for ensuring things ran smoothly and I now have my new home. Stefan has been highly professional whilst at the same time addressing and solving any minor queries I had. All in all my experience was 5 star!

Wendy · 13 November 2022

★★★★★ 5/5

Trustpilot

Thank you Charli and Laura at Newman Place.

We have just purchased our first home together, at Newman Place. Charli and Laura went above and beyond to ensure that our purchase went through in super quick time. We cannot be more grateful for everything they did to help us!A credit to Catalyst! Thank you, Charli and Laura.

GraceS · 1 October 2022

★★★★★ 5/5

Trustpilot

Shared Ownership Buyers

We recently bought a Shared Ownership property through Catalyst, and they were fantastic. Their customer service was excellent all the way through, no amount of questions was too many, and when we were having issues with our mortgage broker Alison went above and beyond to help us out. The aftercare so far has also been excellent, I would absolutely recommend them!

Jess · 2 September 2020

★★★★★ 5/5

Trustpilot

Midsummer Vale - Walkern

Just wanted to say a massive thank you to Steve at Midsummer Vale. From our initial correspondence through to completion day, Steve was nothing but helpful and went above and beyond to help with our many queries!Thank you so much for making our first time buying experience an amazing one.

Charlotte · 10 August 2022

★★★★★ 5/5

Trustpilot

Thank you Joseph at “The Lanes” in…

Thank you Joseph at “The Lanes” in Thorn… You have been absolutely amazing throughout our shared ownership journey. You went above and beyond, Catalyst are lucky to have such a dedicated individual in their team. We were treated as individuals and we felt you really cared. Thank you Joseph

Karen · 5 September 2022

★★★★★ 1/5

Trustpilot

Don't exchange until you had the opportunity to test all appliances, plumbing and heating systems within the property. The sales team are excellent but after this support is abysmal. Buyer beware

Completed on a Fri and moved in straight away with removal team booked for next day.Of all the essentials you really need when investing in a shared owner ship purchase in London, while trying to juggle busy job, you expect the developer to ensure all the items you need: efficient plumbing, heating, fridge freezer, washer/drier, dishwasher, the concierge service to manage secure delivery of parcels and provide access to maintenance engineers are all working. You would reasonably expect these to be checked for defects before your move-in day. Of the 6 items I've listed 4, (that's a whooping 68%!) were defective or not provided. The concierge service is not running so you have to be on the premises for secure delivery of parcels. The plumbing needed detailed checks due to vacuums in the system creating excessive noise throughout the flat. On moving in on a Fri with a home check-in, the heating system did not work so flat was freezing and the cause, a defective heating pump, was not dealt with until after the weekend, so 3 nights of a freezing flat with London temperature dropping to -5 degrees overnight. I had to move back out and bring the removals back for second time.New appliances were installed with faults, clearly no one had properly tested the washer/drier. Peabody/Ardmore will not replace faulty appliances they installed but instead expect you to wade through the manufacturer's standard warranty process and then and wait weeks for repairs, so factor in taking a few days off work to manage repairs, spending hours on the phone trying to use a warranty when you were not the person buying the machine directly in the first place. Time I will not get back. Hugely disappointed and under whelmed by lack of customer service in what is marketed as a very desirable purchase in a prestigious SW8 development. This was a very poor move-in experience and a week-in to my brand new build home, I am using a laundrette to dry my clothes and am expected to take days off work to manage repairs teams (they do not give time slots of course, you have to accommodate whenever they get to you throughout a full day). Hellish customer journey during move-in because no one on Peabody/Ardmore side takes responsibility to properly check all is in order before you move in or to replace defective appliances you can't use because they don't work on day 1. Moving home is a stressful experience, but Peabody's poor customer systems and lack of proper assurance checks make what makes what should be a joyous experience unnecessarily miserable. I hope to see the service charges reduced or waved as the concierge being charged for does not yet exist and would appreciate a name at Peabody to send my laundrette service bills and my day rate charges for lost income due to taking time off work to manage external contractors coming in to fix the defective appliances Peabody/Ardmore installed and failed to thoroughly check were actually working. I am astounded the developers will not replace faulty appliances they have put in new builds immediately with a new item that actually works but instead pass on the issues resulting from their poor assurance standards to the new home owner to sort out. So make sure everything works and is demonstrated to you before you commit to exchange contracts as otherwise you will be doing all the heavy lifting to fix the developer's assurance shortfalls and resulting defects in your first few weeks in your home. Of course, this is the last thing you will have the time or bandwidth to be do given all the other tasks that it is actually your job and responsibility to get on with.

Gareth · 18 January 2024

★★★★★ 5/5

Trustpilot

Above expectations!

My experience with Catalyst was fantastic. From day 1 they were extremely helpful providing all the necessary information to progress my purchase. They kept me up to date throughout the whole process and made everything so easy for me. Stefan & Emmanuel were excellent to deal with. Best service!

July · 30 August 2022

★★★★★ 5/5

Trustpilot

Excellent sales person

We recently purchased via Catalyst and Shaun Pursooramen went above and beyond in making our dream come true.He always kept me updated. Called back when he said he would. Liaised within internal and external stakeholders finding solutions.I would thoroughly recommend in contacting him at Catalyst The Switch sales office in SW17.Thank you Shaun.

Linette · 9 February 2022

★★★★★ 5/5

Trustpilot

Sales team really friendly and informative

Sales team really friendly and informative. Both sessions that I had with them really give me more information about the property, the scheme and to all my question. Highly recommended especially Sales team give me plenty of time to look at the virtual tour and answer my question clearly.

Azhar · 18 July 2022

★★★★★ 5/5

Trustpilot

Highly recommended

Catalyst Team are proffesional helpful and friendly!!Special Thanks to Ellis Cruise for his help and great service! The purchase of the first apartment is extremely stressful and the current situation made it even more difficult however, Ellis made the whole process easy to go through. We've received all information and help needed so that everything went quickly and efficiently.

Karolina · 1 October 2020

★★★★★ 1/5

Trustpilot

safe ceiling

Peabody treats people like garbage - despite numerous alarms about the damaged roof and falling ceiling - emails with photos showing that the "repairs" made to the roof (plastering the rotten plasterboard and painting) endanger the lives of the residents... As a result, the ceiling fell in the stairwell, this could have been a real tragedy... what did peabody do? After a month, they cleaned up the debris from the stairs and secured the damaged ceiling with foil and adhesive tape - after the first rain it fell off... I don't recommend it!EDIT: I was redirected to this profile after clicking on the trustpilot review on the peabody.org.uk website - I see that someone has already removed information about the trustpilot review from the website. Clever but not fair...

Damian · 18 December 2023

★★★★★ 5/5

Trustpilot

Really happy with the level of service…

Really happy with the level of service and support from start to finish. Have to give special mention to Stefan Baldazarski as he was constantly checking up and chasing things down for me. Even on annual leave he was chasing things and helping me move in to my property before Christmas break. Thanks you to the sales team!

Hussain · 22 December 2020

★★★★★ 1/5

Trustpilot

This isn't Peabody's real Trustpilot page - don't be fooled

This isn't the real Trustpilot page of Peabody - it's just the one they use on their site as it doesn't show the reality of what it's like buying a home from them! The issues are numerous and ongoing. All I can say is, please please please don't buy from these charlatans. They are the worst.Response to their reply: Our residents' committee are in the last stage of our collective complaint, after which we're planning on going to court for compensation around service charge increases and mishandling (still waiting for proof of receipts), numerous noise and building works issues, ASB, repair delays, and poor complaints handling. We're way past emailing the new homes team...

Jodi · 13 December 2023

★★★★★ 5/5

Trustpilot

Great

GreatTracey Harvey helped me find my flat in Peabody Mansion Square. She was incredibly helpful from start to finish, kept me updated with how things were progressing and went out of her way to help with visits to the flat and chasing up legal teams. I'm extremely grateful for all her help during this whole process, she helped made it as easy and stress free as possible.

AG · 12 August 2024

★★★★★ 5/5

Trustpilot

Query answered clearly

Hi, Just made a call and Ibrahim responded to my query. He was very clear, patient and helpful.He explained the sales process clearly and guided me to the correct email address to contact. Wishing us the best of luck for the sale. Thanks!

Mrs · 18 January 2023

★★★★★ 5/5

Trustpilot

Southall village by the canal.

As a first time buyer, it could be quite daunting and stressful however, Stefan and the rest of the Sales team were very helpful with all the queries we had. It was a smooth process which is really down to the sales team especially Stefan who went over and beyond. Big credit to the Catalyst and thank you once again!

Abs · 28 January 2020

★★★★★ 5/5

Trustpilot

The Lanes Houghton Regis

The journey of buying a property with Peabody has not been easy for my husband and I, it has been a stressful process with many bumps in the road, due to unforeseen difficulties on our side. However Kirstie and Joseph at the Lanes have been so helpful throughout. They have made the process smoother and faster, going beyond their call to liaise with us constantly, chase solicitors on our behalf to push things in the right direction and ensure completion on time.We have been kept up to date by them, sometimes out of hours, and they have made things easy for us to understand! I genuinely felt like Kirstie and Joseph had a real want for us to succeed in the sale for us as a family and would recommend their services to anyone! You won’t be disappointed with their commitment to their rolesThankyou both!Zoe and Liam

Zoe · 17 November 2023

★★★★★ 5/5

Trustpilot

The paddocks, Bourne End

I recently purchased a new home from Catalyst Homes at the Paddocks, Bourne End, Hemel Hempstead and found them to be most helpful especially Steve Spelman the sales executive who could not do enough to help and advise me through the buying procedure. I would certainly recommend a Catalyst home to prospective buyers.

Robert · 26 August 2021

★★★★★ 5/5

Trustpilot

Emerson was a great help from start to…

Emerson was a great help from start to finish. He was honest and transparent about the process, and continually worked to ensure things kept moving along the chain. It was great to work with him on my shared ownership purchase.

Charlie · 28 March 2023

★★★★★ 5/5

Trustpilot

Smooth purchase with Peabody

Really positive experience buying a property with Peabody and it ended up being very straightforward from start to finish. Ilona made the sales process smooth and was always on hand to help with queries, even chasing various parties when needed. Highly recommend versus other property businesses.

Simon · 14 August 2022

★★★★★ 5/5

Trustpilot

Great service

Steve has been really helpful for us from start to finish. We are first time buyers and were really interested to know more. Steve has given us great service and information throughout the process so far and has answered any questions we've had.

Chloe · 13 November 2022

★★★★★ 1/5

Trustpilot

Stay away at all cost!

Stay away at all costs. This reflects our personal experience, it may not reflect yours but I think it is worth sharing this experience:

Matias · 17 December 2025