Trusted Agent profile · Braintree
★★★★★
724 reviews across 1 platform
Bardfield Road, Finchingfield, Braintree, CM7 4LL
Peabody New Homes's office in Braintree, at Bardfield Road, is rated 4.4 out of 5 across 724 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Peabody New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
1/5
TrustpilotStay away at all cost!
Stay away at all costs. This reflects our personal experience, it may not reflect yours but I think it is worth sharing this experience:
Hi Matias, we are sorry to see this feedback and to hear your frustrations. We want to help, so need to establish the nature of your specific issue. Please email us at enquiries@Peabodynewhomes.co.uk or call 0300 123 2456 to supply with more information so our team can support you.
5/5
TrustpilotCatalyst
Catalyst, Arisha in particular, was incredibly helpful. Her service was professional and very polite the whole way through. I had a stressful situation arise in the middle of the process but Arisha was very reassuring and calm. I would like to thank you for your hard work and positivity throughout the process.
Hi Laura, we’re so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
5/5
TrustpilotThanks Emerson!
I purchased a Leasehold property at the scene with Emerson Souza. He has been nothing short of excellent throughout the entire process and I would not hesitate to recommend him to my friends.Emerson is friendly, helpful and always available for questions.
Hi Barisan, Thank you for your review. We will be sure to pass this on to Emerson who will be delighted to hear this. Thank you and have a great day!
1/5
TrustpilotDO NOT BUY A SHARED OWNERSHIP property from Peabody
If I could warn you. DO NOT buy a shared ownership property from Peabody. Imagine saving up your whole life to buy a property and finally having everything in order. You pick a new building because it is clean and safe in a great area. You are sold by the shiny brochure and it says the block will have a majority of ‘affordable rent' tenants.You move in & you deal with fly-tipping, druggie neighbours, littering, stolen parcels, constant weed & oil smells go into your windows, and anti-social behaviour. The shared ownership floor has contacted Peabody numerous times to report several issues and all they do is send letters to residents reminding them not to fly tip or do drugs.I don't mind living with DSS tenants, there are some nice people. But it is very clear that Peabody didn't vet who moved into what used to be a beautiful new build. These tenants do not care about a building that they get to live in for free. I care as I have a mortgage and living with these people has devalued the property due to the constant vandalism. I will never forgive Peabody for making the wrong decision to go to Greenwich Council during COVID without vetting tenant criminal backgrounds at Morse Lodge.
We are sorry to hear about your experience detailed in your recent review. If you have a concern with regards to anti-social behaviour, we have a dedicated team to review all cases which can be reported directly on 0800 022 4040. We will also raise your review with the estate services team to look into the matter further and to find a resolution.
1/5
TrustpilotInitial experience of this firm
Been trying to contact this firm regarding a development and questions of their brochure. Brochure contains spelling errors and when they pick up the phone all they do is just breathe on the other line.Questioning where these previous 5* reviews have come from. Edit: As per their response, I emailed them and no reply several days later. What a garbage institution
Hi Hassan, we are sorry to hear about your experience, please share your contact information with enquiries@peabodynewhomes.co.uk so a member of the team can support you with your enquiry.
5/5
TrustpilotStefan has been a tremendous help
Although the completion of flat that I'm purchasing has been delayed by 6 months due to COVID my purchasing experience has exceptionally smooth . Stefan has been very helpful helping and working with me on every step of the process . I now can't wait to finally move in .
Hi Koray, we’re so glad you're having a positive experience with Catalyst and we will be sure to pass your feedback on to Stefan and the team!
5/5
TrustpilotWow amazing place!
Wow! First of all I want to express my appreciation to both Suzanne Wilkinson and Ilona Barkane for their outstanding service.They are both incredible people, without them my wife and I would still be looking for a home. So I thought I'd express how much we appreciate their service.Second of all, Peabody are good and swift with their service, if you need a repair they are quick to respond.Overall, my wife and I appreicate the level of quality with the Switch, it is such a lovely area!
Thank you for your kind words! We will be sure to pass these on to Suzanne and Ilona. We hope you enjoy your new home.
1/5
TrustpilotRotten peabody
I have been with peabody for 12 years. Every time a repair needed to be done, the contractor has done the job in a manner that showed neither care nor professionalism. They know that the work they do will not be inspected, so the work is done without care, using the cheapest option(s) and lacking an overview of the consequences of their unprofessionalism for the tenant and the property.The worst example of how Peabody has left the system developed into anarchy and letting down the tenants is when a carpet fitter was sent by Peabody to the flat above mine to lay an underlay carpet and carpet, he told the tenant that an underlay was not necessary and gave Peabody a price for the job and another price to Peabody.The structure of the building, plywood and floating plaster ceiling between flats requires some soundproofing that can only be obtained by a good quality underlay carpet and thick carpet.The carpet was finally fitted by the tenant himself and obviously he went for the cheapest option as Peabody never recommended a minimum standard of soundproofing materials to be used and never inspected the work done. I now have to endure all the walking, running and domestic life from the tenants above my property.When I approached Peabody to try to find a solution and possibly a mediation meeting, my housing officer answered that everyone can do whatever they want between 7am and 11pm in their property.Peabody does not care about the wellbeing of their tenants, they breach the tenancy agreement and all housing regulations that specifies that a tenant should be able to fully enjoy the property.Due to the level of "impact" noises transmitted through the use poor construction materials and soundproofing. I now have to leave my flat at certain hours of the day because the noise level is unbearable.To conclude if anything, to rent or part buy has Peabody attached to it, do not even approach it. For your wellbeing stay well away from it.
We believe this review doesn’t relate to Peabody New Homes, but to trustpilot.com/review/www.peabody.org.uk. To clarify, their team would like to speak to you about this review. So that they have the right details, please could you confirm your contact information using this form https://www.peabody.org.uk/contact-us
5/5
TrustpilotGreat service n very polite team to…
Great service n very polite team to deal with . Thanks Ibrahim antar for all the information. Definitely helped in the process . Regards
Thank you for your kind words. We are so pleased our team could support you in your home-buying journey. Enjoy your new home
5/5
TrustpilotGreat Staff
team was very welcoming and friendly
Hi Jhavari, thank you for sharing your feedback. We’re pleased the team could provide you with a professional and positive experience. We will pass on your feedback.
5/5
TrustpilotTracey stands out
Tracey had the misfortune to be the one informing me that my move-in date would not have been the one previously told me by another representative. We hadn't had any previous contact and the call wasn't very pleasant. Despite me being extremely upset and abrupt, Tracey remained polite and supportive. She showed nothing but understanding and kept professional in the following contacts. She is no doubt the only one in Peabody that follows up after every contact and never forgets to update you. I wish I could write more than one review to give Peabody overall 2 stars, but Tracey truly deserves 5 stars.
Hi Dirce, Thank you for your positive review. We will be sure to share this with Tracey. She'll be happy to hear this lovely feedback. Hope you enjoy your new Peabody home!
5/5
TrustpilotEmerson Souza has been great
Emerson Souza has been very helpful with our house purchase. Communication has been great and if any issues I would call him up and he was able to assist immediately whether it was additional docs or general information.I would recommend!
Hi Nicholas, Thank you for your positive review, we will be sure to share this with Emerson. Enjoy your new Peabody home and have a lovely day!
5/5
TrustpilotThank you Katie and the team
We had a great experience with Katie and the team. Katie was a great help when the solicitors were being extremely slow. Very professional and friendly service and we'd recommend her to anyone. Thanks to her we now have our home!
Thank you for your kind words, Elina! We will be sure to pass these on to the team. We hope you enjoy your new home!
5/5
TrustpilotI would like to thank Steve Spelman for…
I would like to thank Steve Spelman for his professionalism and kindness. As a first-time buyer its often really difficult to decipher the housing process. Steve has been patient, honest and approachable though this life changing process. Thank you, Steve!
Thank you for your kind words, Janine! We will be sure to pass these on to the team. It's great to hear how well Steve has supported you throughout the process of buying your first home. We hope you love your new home!
5/5
TrustpilotNadia & Anmol
We’ve purchased a shared ownership property through Catalyst, our point person was Steve Puxley, an amazing person very helpful and very patient.We had problems during the lockdown but he was always there to guide us throughout the process. the best customer experience we have ever received Highly recommend Catalyst Thanks once again Steve!!
Hi Anmol, we're happy you would recommend Catalyst, enjoy your new home!
5/5
TrustpilotNewman Place - Oxford
We are about to move to our new flat at Newman Place in Littlemore-Oxford and I a have to say that the whole experience was fantastic. Laura Shellard and Charli Parsons were brilliant, helping us throughout the process. Looking forward moving in!
Thank you for your kind words, Nikolaos! We will be sure to pass these on to the team. Enjoy your new home!
4/5
TrustpilotMy experience with the team was like a…
My experience with the team was like a wave ride. There were a good start with some lost of interest in between. However, they made it a point to have my house delivered on the appointed time as told. And that mattered in the end. All in all an enthusiastic and hard working team.
Hi Bobi, thanks so much for taking the time to leave us a review. We will make sure to pass this onto the team. Congratulations on your new home!
5/5
TrustpilotI called recently,they received the…
I called recently,they received the call very well and explained the property details very well.
Hi, thank you for sharing your feedback. We’re pleased the team could provide you with a professional and positive experience. We will pass on your feedback.
5/5
TrustpilotJoshua was very helpful throughout the…
Joshua was very helpful throughout the process and always available when I needed answers.
5/5
TrustpilotGreat to be in my new home
Stefan was very professional, polite and took me through the entire process from beginning to end with no issues. The process was quick and easy for a first time buyer. I highly recommend Catalyst and love my new home.
Thank you for your kind words, Na! We will be sure to pass these on to Stefan and the rest of the team. We hope you enjoy your new home!
5/5
TrustpilotProfessional and Helpful
Our experience with Kirstie & Joseph has been fantastic from start to finish. Very professional and knowledagable, but friendly as well. They both made our purchase easy as possible, and the communication from them was second to none.
Thank you for your kind words, Katie! We will be sure to pass these on to Kirstie and Joseph. We hope you enjoy your new home :)
5/5
TrustpilotHoneybrooke
We have recently moved into a new house at Honeybrooke. We had an excellent experience throughout the buying process and were well supported once we moved in by Charli Parsons. A lovely welcome gift and a card were very thoughtful additions to our new home. The quality of the finish throughout the house is very good. We would recommend buying a house from Peabody. Very satisfied and happy customers
Hi Elena, Thank you for your kind review. We are so pleased Charli was there supporting you during your home-buying journey. She will be pleased to hear your feedback. Enjoy your new home.
5/5
TrustpilotGreat service!
A huge thank you to Stel and Emmanuel from Catalyst for helping us get our first property. They were both very helpful and helped us through the whole process. I don't think it would've been possible if not for your timely updates and support. Thank you so much!
Hi Namratha, we’re so glad you're having a positive experience with Catalyst and we will be sure to pass your feedback on to Stel and Emmanuel!
5/5
TrustpilotGabriella MRabet is a star!
I deal with Gabriella MRabet at the Kite Meadows development and she has been spot on with her customer service from start to finish. She was very responsive to me when I got in touch and was as invested in my purchase as I was which made the whole experience much more enjoyable. I cannot fault her. She was always helpful, smiling and friendly. A real asset to Peabody.
We're so glad that Gabriella could be so supportive. Congratulations on your new home and thank you for your kind words.
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Tell us what you need and we'll put you in touch. Peabody New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.
