Peabody New Homes Braintree reviews

★★★★★ 5/5

Trustpilot

Stel has been such a great help for us…

Stel has been such a great help for us from day 1. Got our reply back from him as soon as he was available both on email and phone call. When I was struggling with the forms and other stuffs he was always available to provide us help. Will recommend him highly. Great work and thank you for everything Stel.

Saroj · 20 September 2021

★★★★★ 5/5

Trustpilot

Buying Flat | Mansion Square

It was a pleasure to work with Tracey Harvey and her team. Very responsive and accommodating, helped a lot to make the process as quick, as efficient and as smooth as possible, to help us to buy our flat

Kharis · 13 November 2023

★★★★★ 4/5

Trustpilot

A big thank you to Emerson Souza

It’s been a pleasure getting to know Emerson Souza at Peabody. He helped make the moving process into my new apartment at The Scene Hendrix Court very smooth and stress free. Without his guidance and support the process would not have been as enjoyable and easy. A big thank you to Emerson! Cheers ✌️

Balwant · 26 July 2022

★★★★★ 1/5

Trustpilot

Catclyst to Peabody, big scam and will cost you a lot of money after you move in

Purchased my shared ownership 4 bed house through Catalyst. The sales ladies were very nice and professional tbh. Initally I left a good review. I remember their recommended mortgage specialist playing around with the service charge, as in reducing it on the spreadsheet, when trying to get approval for affordibilty. It's been 18 months now from when I moved in. I have had an OK experice with maintenence issues, although when it is really windy, my 3 story house shakes. My father-in-law who is a builder said to get Catalyst/Peabody to have a structural engineer come in and look at the foundations. I requested this almost 3 months ago and no reply. Biggest issue is that the monthly service charge went up from £6 in the first year to around £65 second year and now they are trying to raise it to above £160 per month. The rent has gone up every year by just under 10%. This was supposed to be affordable housing but many residents on my block are in fear of having to sell up because they can't afford it.If you see Peabody or Catalyst or anything to do with Shared Ownership, stay well away.

Subi · 9 April 2024

★★★★★ 5/5

Trustpilot

Amazing experience with Peabody thanks to Kirstie

My experience with Peabody's shared ownership scheme was nothing short of exceptional, Especially with the help of Kirstie.From the get go, she demonstrated unparalleled commitment, going above and beyond to ensure our needs were not only met but exceeded.Throughout the entire process, she guided us with expertise and patience. Her willingness to address our concerns and answer our questions reassured us at every step.What truly set her apart was her genuine care and dedication for our well-being which truly exceeded our expectations. She made the whole process smooth and enjoyable and for that we are so grateful.

Amelia · 7 April 2024

★★★★★ 1/5

Trustpilot

The last thing you want to discover on…

The last thing you want to discover on purchasing a new home is that the residents association is mobilising to sue Peabody for mis-selling and to find out all the key information about security and access to your property given by the sales staff was untrue.Make sure all the key information provided to you by the sales team is confirmed in writing and verified by your solicitor as accurate, truthful and binding. Also ask your solicitor to formally check if any disputes have been raised about mis-selling by Peabody residents on your development before you exchange and complete. Get a definitive, written response.This is relevant to the New Mansion Square Development, and applied when I was completing on a property, with multiple disputes ongoing but not disclosed by the seller (or their solicitor). Please explicitly ask your solicitor to check if the Peabody is aware of existing mis-selling allegations and get that written response. This will help you avoid buying into a legal nightmare with litigation disputes being needed to bring Peabody to account. Peabody is absolutely not to be trusted. My impression of their organisational culture is of obfuscation, calculated deceit, no-transparency in their processes or policies or any willingness to hold staff to account for actions. Buyer-beware, you may well be walking into a potential trap where you may be unable to sell your property in the future and land yourself in a serious negative equity nightmare. After discussions with the resident's association here, the sense is of shared story and a strong consensus that Peabody will throw you under the bus without a second's thought unless you do your own meticulous due diligence and hold them to account legally. For an organisation that promotes itself as a positive force for good, enabling access to affordable ownership for those struggling on the housing ladder, their conduct in my view is shameful and completely lacking in business integrity. Think of Mr Bates and the Post Office and how that organisation threw its post masters to the wolves with high-handed arrogance in order to cover its own incompetence and you will see a lot of very uncomfortable parallels with Peabody. Don't allow Peabody to put you in this position by becoming a homeowner in the Mansion Square Development.I would recommend you look elsewhere for an affordable home and in hindsight I would look for an affordable home re-sale in an established development, where there is an proven track record of delivering effective security and component management of the development.

Gareth · 6 April 2024

★★★★★ 5/5

Trustpilot

In Search of a New Home!

IIona who showed me around (today) was excellent. Very straightforward.

Minnie · 13 June 2026

★★★★★ 5/5

Trustpilot

Amazing experience with Deken

Our experience with Deken from Peabody was 5 stars! From the get go he was knowledgeable, helpful, attentive and really proactive. From showing us around to accommodate to all the setbacks that come with acquiring a property, he was patient and supportive at every stage, keeping us up to date and checking in regularly. He made a stressful process much better by being an absolute legend! Thank you so much for the whole experience 🙏

Martina · 2 July 2024

★★★★★ 5/5

Trustpilot

I’ve just completed on my brand new…

I’ve just completed on my brand new home and couldn’t be happier. Charli has been amazing throughout the whole process and supported me every step of the way. Thank you for everything!

Consumer · 29 March 2024

★★★★★ 5/5

Trustpilot

Daniel Ababio .

Daniel Ababio .. has been so helpful Firstly the fact that he actually answered my email was amazing. As normally just get ignored . Daniel was polite friendly and most helpful in sorting out my issue .

Yvonne · 12 December 2023

★★★★★ 1/5

Trustpilot

It's official , Peabody is racist! If your skin color is brown or your religion is Judaism or Islam, I highly recommend to avoid them and think about somewhere else

I am a privately leasehold owner of one of the properties. Unfortunately I have faced with racisim and descrimenation by Peabody employees recently and they are failing to acknowledge that. If you are brown, I highly recommend to avoid them and think about somewhere else where evey race and religion is treated equally . I have made an official complaint up to their CEO for last three month but they do not acknowledge their mistake and they keep escalating my complaint! I strongly believe they just want to buy time by not properly responding until the 6 months limitation of equality act 2010 passes to make sure I cannot go to court against them. I know Peabody (former catalyst) is bad yo every leasehold but my experience shows I'm getting worse treatment comparing to others maybe because I'm middle Eastern or do have accent ! Actually I asked them why I'm getting unequal treatment by their employee and still waiting to somebody give me a better reason. Dear Trustpilot , they will probably mark this review to censor me so that they can continue being raciat but I have proof and documents and more than happy to share with you. Update on 26/02/2024:After 6 months of answering their ignorant responses, I finally got their official response and they failed to apologize. However they started providing inclusive info like I received a text message and learnt there is a guy who we need to contact police! I might have talked to him couple of time still the photo is not sent to me and only certain people got the photo but imaging the risk I put myself and went down to talk to him isntead of calling the police because they only said to none middle eastern residents! So is Please if you have any middle eastern background or you are Muslim or Jewish, I highly recommend finding another seller or builder. Their customer support is catastrophe. I even tried to contact their CEO but he didn't respond so far like he doesn't care .

Mehdi · 26 March 2024

★★★★★ 1/5

Trustpilot

NEW REVIEW

Unfortunately had to delete my previous review which was written about the Catalyst sales team. They were incredible to get us in the house but unfortunately since then it has been an absolute s**t show.I would strongly urge anyone considering a shared ownership property with Peabody to stay away! We have had nothing but problems with our house and trying to get hold of anyone seems impossible, when you do get through on the phone eventually the line just 'dies'. I have had a huge whole in my 3 year old sons bedroom ceiling now for over 3 months, written 2 formal complaints, received an automated email that I would receive a response within 10 days yet 2 months later- no response. On top of the absolutely awful service we receive from Peabody we finally did have some communication from them! Just to let us know our rent & service charge would be going up by £180 per month!!!!! Absolutely disgusting & we will be looking to leave the house at the earliest opportunity. The letter stated building insurance has gone up hence the increase- well I'm not surprised with the state of houses! 2 year snagging list? Yeah right- if you can get through to them!

NMF · 25 March 2024

★★★★★ 5/5

Trustpilot

Great service from Joseph

Joseph was a great help he never once left me wondering what is happening if I asked a question or sent an email he would respond in minutes. Even though he is no longer at site he has continued to be my go to person and never passed me to someone else,he really did put me at ease. Thank you

Jords · 11 July 2021

★★★★★ 5/5

Trustpilot

Excellent Support

We recently embarked on a Shared Ownership acquisition and were fortunate to have Marie Irapah guiding us through the process. Her unwavering support was invaluable every step of the way. Marie took the time to thoroughly address all our inquiries, ensuring we were well-informed and comfortable with the process. Moreover, she generously allocated time to showcase the apartment, ensuring we had ample opportunity to explore and make informed decisions. Marie’s dedication and professionalism made our experience seamless and stress-free. We are very grateful for her assistance and highly recommend her services to anyone navigating a similar journey. Thank you, Marie!

Mischa/Fabian · 15 March 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Mis-Sold…

Disappointing Experience with Mis-Sold Property and The Worst Customer Service. I recently purchased a property from Peabody and have been extremely disappointed with my experience. The property was advertised with amenities that were missing upon moving in, and attempts to communicate these concerns have been met with silence. The customer service is non-existent, and there seems to be no way to formally address complaints or faults with the property. Additionally, a majority of the doors in the new build property are not locking properly, posing a significant security risk. Overall, the lack of communication, misrepresentation of amenities, and poor customer service have made this a thoroughly unpleasant experience.

Mila · 14 March 2024

★★★★★ 1/5

Trustpilot

It's a shame it's not possible to give zero stars

It's a shame it's not possible to leave zero stars. We've had a terrible time. Promises not kept that leave us feeling as though we were mis-sold our flat by the sales team. Repairs left uncompleted for weeks on end that cause security issues - like broken front doors and gates left open. Thefts as a result of the lack of a concierge service, that they've only recently implemented as a concession when we got the police involved. It's shocking. Please, speak to Peabody Shared Ownership tenants before buying... In fact, you may wish to view the REAL TrustPilot review for Peabody by looking up peabody.org.uk (instead of Peabody New Homes) which gives it a rating of 2.3.

Amy · 13 March 2024

★★★★★ 5/5

Trustpilot

Swift process towards my first property

The process was explained and `I was supported with and questions.

William · 30 May 2026

★★★★★ 5/5

Trustpilot

Amazing experience!

Where do I start... Joseph is amazing! So understanding and patient with any issues that may arise throughout the whole process.House demo was great too… really helped to understand the working of the house and the features. And I have to say Ren & Sami are great in the after sales team.

Garry · 15 August 2022

★★★★★ 5/5

Trustpilot

Very helpful call when I was finally…

Very helpful call when I was finally able to get put through to the right team!

Lisa · 21 April 2026

★★★★★ 5/5

Trustpilot

I wanted to take a moment to express my…

I wanted to take a moment to express my sincere appreciation for Gabriella exceptional professionalism and helpfulness throughout the process of securing our new home.Despite the unforeseen build delays that were beyond her control, her dedication to keeping us promptly updated did not go unnoticed. Gabriella’s commitment to ensuring a smooth transition and her proactive approach to addressing any issues that arose were truly commendable.Gabriella’s efforts have undoubtedly made a significant difference in our overall experience. We are grateful to have had the opportunity to work with someone as competent and dependable as her.Many ThanksJ.S

JS · 8 March 2024

★★★★★ 1/5

Trustpilot

This is the most awful and careless…

This is the most awful and careless housing association ever! Irresponsive, defensive, local area managers are incompetent and self-entitled, lack of any working systems and just a nightmare!! Any encounter with them has been nothing short of a disappintment. Major lack of assistance that creates dangerous living conditions. I urge you to stay away from them. Also adding my old review from March 2023:AVOID, this is Catalyst HousingThis is Catalyst Housing under a new name.AVOIDOmbudsman issues special report on Catalyst Housing.Just read the news: NEWS PRESS RELEASESOmbudsman issues special report on Catalyst Housing with ‘repeated failures’ indicative of wider service failure, 13 March 2023By far the most unprofessional and awful housing organisation. Full of faults flats, fire alarm sprinkler that do not go down as they have been painted, system for reporting issues that do not function for months, the list goes on …People in my building had been lied to and not notified on purpose about the big research centre that is 50m away from the building site and now half of the building oversees a building site! Furthermore, certain Area Managers and Neighbourhood Customer Specialists - please do not handle customers, as your skills in customer service are rather poor and you are unable to handle negative feedback.Peabody is nothing but a full on Catalyst, just Google the new report from 2023. Not a single thing has changed …

Kit · 29 February 2024

★★★★★ 5/5

Trustpilot

The Switch Wimbledon

As a first time buyer I thought the whole process would be stressful. The team at The Switch Wimbledon made the whole process easy ,Keeping me informed with updates help support and advice. They were with every step of the way. A Big Thank you to all the team at The Switch Wimbledon

E · 31 May 2022

★★★★★ 4/5

Trustpilot

Tracey Harvey/Peabody New Homes

Tracey was friendly and professional throughout the buying process. The information provided on the development was very informative and thorough. On completion of my house purchase, I've had no issues at all and the moving in process was without any difficulties.

Ryan · 23 July 2023

★★★★★ 5/5

Trustpilot

Richard at Higgs Yard was a great help…

Richard at Higgs Yard was a great help from start to finish, and made the buying experience much less daunting than I orginally anticipated. Hats off to him and the team!

Eoin · 13 March 2024