Every review we hold for the Braintree office, from every platform, shown as written. First names only.
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5/5
TrustpilotEmerson was great from start to finish!!
Overall i had a great experience with Peabody, and in particular the sales rep Emerson who initially showed me the property, and stayed in constant contact right until completion! Always a pleasure to chat and his relaxed and calming persona is exactly what you need when buying your first property!
Jack Β· 13 September 2022
Agent replied Β· 12 June 2024
Hi Jack, Thanks for your great feedback Jack. We will share your feedback with Emerson who will be delighted to hear about your positive experience, have a wonderful day!
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5/5
TrustpilotLauren & Charli at Newman place haveβ¦
Lauren & Charli at Newman place have been absolutely amazing with the purchase of my new home - everything has gone so smoothly and it has felt like I can contact them at any time with any questions or queries. I always thought buying a home would be stressful but itβs been a dream π₯°
Jessica Β· 4 January 2022
Agent replied Β· 12 June 2024
Hi Jessica, weβre so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Lauren, Charli and the team!
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5/5
TrustpilotHow to navigate around the company website
I was initially consulted, and asked what i was specifically looking for and how i could be helped. After doing so, i was given quality advice and guided on how to navigate through the Peabody website to identify the information i needed after the call.
David Β· 24 February 2023
Agent replied Β· 11 June 2024
Hi David. Thank you for your review. We're really delighted to hear this. Wishing you the best of luck and hope you have a great day!
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5/5
TrustpilotHelpful
I was met a the sales desk by the most helpful gentleman, Steve Spelman He explained in detail how Catalyst works and assisted me through each step and took the time to contact me and explain any more details i needed plus kept me updated me on progress!
Vicky Β· 10 November 2022
Agent replied Β· 12 June 2024
Thank you so much for your kind words, Vicky! We will be sure to pass this on to the team. We hope you enjoy your new home :)
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5/5
TrustpilotSteve Puxley has been very helpfulβ¦
Steve Puxley has been very helpful throughout the buying process. Happy with our new flat!
Estela Β· 2 February 2020
Agent replied Β· 12 June 2024
Thanks for your feedback, Estela. We will pass this onto Steve and the Sales Team. Congratulations on your new home!
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5/5
TrustpilotThe Lanes Development
Just moved in to a property this weekend and want to say a big thank you to both Krissy and Joseph working on the Lanes development. Very helpful and attentive and went the extra mile helping me push the solicitors so that we could meet my timescale. Would have them work on my team in a heartbeat!
Jade Β· 6 July 2021
Agent replied Β· 12 June 2024
Hi Jade, weβre so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
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1/5
TrustpilotBuyer beware, awful landlord
Before you buy a new home from Peabody, check out their 'after sales' experience, look at reviews on Trustpilot page for parent-company Peabody.co.ukThe sale might be pleasant but then you're stuck with a landlord who increases estate service charges 50% year on year, promises 'concierge' and 'community', actually delivers worse than no service at all. From a leaseholder resident 5-6 years in SW11.
Tim Β· 25 January 2024
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5/5
TrustpilotExcellent service.
Excellent service.. good support.. thanks to Kirsty and Stephanie. I will recommend.
Olu Β· 18 July 2020
Agent replied Β· 12 June 2024
Hi Olu, thank you for your great feedback, we're please you would recommend Catalyst!
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5/5
TrustpilotThe process felt effortless
From start to finish the process has been seem less . The team and Ellis have been a massive help and Has being exceptional. Ellis took the extra time to attend to all of our queries concerns and overall took care of us in the process of purchasing the flat ! Thankyou !
Anton Β· 16 October 2021
Agent replied Β· 12 June 2024
Hi Anton, weβre so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Ellis and the team!
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5/5
TrustpilotExcellent service
I'm just about to complete on my property at Newman Place. Charli and Gabriella have been amazing from the outset! So friendly and helpful... I've been receiving regular updates and any questions/concerns that I had were addressed immediately. They've been brilliant!
Andy Β· 15 March 2023
Agent replied Β· 11 June 2024
Thank you for your kind words, Andy! We will be sure to pass these on to Charli and Gabriella. Wishing you the best with your new home!
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5/5
TrustpilotTop service, fully recommend
Brilliant service from the new homes sales team and the after care team. Charli and Laura in the sales team have been our first point of contact, guiding us through the unchartered waters of our first home purchase. They were knowledgeable and supportive whenever we had queries. Top service, fully recommend.
Finn Β· 19 January 2022
Agent replied Β· 12 June 2024
Hi Finn, weβre so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Charli, Laura and the team!
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5/5
TrustpilotBeing first time buyers
Being first time buyers, meant that we hadn't a clue as to the process of what we needed to do. Both Joseph and Krissy helped us through the process and kept us updated when needed. We have now moved in and cannot thank them enough for helping us find our forever home
Gill Β· 6 November 2021
Agent replied Β· 12 June 2024
Hi Gill, weβre so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Joseph, Krissy and the team!
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5/5
TrustpilotProfessional and experienced sales team
Had a great experience with the sales team who helped pushed things through despite the numerous setbacks encountered with other parties to the transaction. A special thanks goes to Emerson for his tenacity and support, even after the sale had been finalised!
Samuel Β· 10 December 2022
Agent replied Β· 11 June 2024
Hi Samuel, Thank you for the positive review, we will be sure to pass this onto Emerson. Have a lovely day!
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5/5
TrustpilotWe are very happy with the service weβ¦
We are very happy with the service we have been provided by Ellis and he is always there for us The whole process were delayed but it wasnβt Ellis fault, we are very happy in this flat and looking forward to have more happy days in the future. Purnima and Narendra Mehta. 65 Callier House
Priya Β· 13 February 2021
Agent replied Β· 12 June 2024
Hi Priya, we're so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
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4/5
TrustpilotOverall I found Catalyst very good
Overall I found Catalyst very good, especially Alison Lett.
Dena Β· 8 June 2020
Agent replied Β· 12 June 2024
Thanks for taking the time to leave a review, Dena. We will make sure to pass this onto the team!
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5/5
TrustpilotNew home
We have just moved into our new home and it is lovely, we couldnβt of done this without all the help we received from Krissy and Joseph at catalysts, they are amazing, so helpful and very lovely people. Thank you so much for everything you have done throughout our experience with you!!
Daniel Β· 3 August 2021
Agent replied Β· 12 June 2024
Hi Daniel, weβre so glad you're having a positive experience with Catalyst and we will be sure to pass your feedback on to and Krissy and Joseph!
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5/5
TrustpilotChrissy was very helpful
Chrissy was very helpful, efficient, friendly and professional.
Ms Β· 22 July 2020
Agent replied Β· 12 June 2024
Thank you for taking the time to leave a review, we really appreciate it.
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4/5
TrustpilotRoan's Place
I'd like to express my gratitude to Joseph Grant for his assistance during my initial purchase at Roan's place in Harpenden. He went the extra mile, thank you for your outstanding service.
Jarryd Β· 21 September 2023
Agent replied Β· 11 June 2024
Hi Jarryd, Thank you for your positive review. We will be sure to share this with Joseph. He'll be happy to hear this lovely feedback. We hope you enjoy your new Peabody New Homes home!
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5/5
TrustpilotAmazing and helpful pair!
Laura and Charli have done nothing but help us from the start of our house buying journey! As first time buyers we are slightly anxious but they have made the whole process so far very easy! Pleasure to be working with them buying our first dream home! Natalie and Ed!
Natalie Β· 29 September 2021
Agent replied Β· 12 June 2024
Hi Natalie Jane, weβre so glad you're having a positive experience with Catalyst and we will be sure to pass your feedback on to Laura, Charli and the team!
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5/5
TrustpilotHouse in Southall Village
Friendly and helpful staff throughout the purchase for a quality home that we managed to move in to (just before the lockdown!). There are some snags as houses inevitably have; Aftercare has addressed some, and some now put on hold given the circumstances - I'm reasonably comfortable that they'll be addressed. Will update after some time!
Yijie Β· 20 April 2020
Agent replied Β· 12 June 2024
Hi Yijie, thanks for leaving a great review. We will make sure to pass this feedback onto the team. Congratulations on your new home!
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5/5
TrustpilotFIRST TIME BUYER
I have recently purchased a Catalyst Home. The process from start to finish was a breeze. No problems with the help and advice from the lovely Arisha Johnson ( sales executive ) very supportive throughout, and now I have a lovely new home and a start of a new beginning.
S Β· 23 September 2021
Agent replied Β· 12 June 2024
Hi S Sharma, weβre so glad you're having a positive experience with Catalyst and we will be sure to pass your feedback on to Arisha and the team!
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4/5
TrustpilotI had good pre-sales experience up tillβ¦
I had good pre-sales experience up till the moment the contracts were exchanged. The house completion could have been better. Had issues getting the front yard and the garden cleaned on time, but sorted it out in a few weeks. There are few lingering which are still being worked on by the after sales.
Charan Β· 14 November 2020
Agent replied Β· 12 June 2024
Hi CharanI'd like to express my sincerest apologies and regret that you've had a bad experience with us. As a matter of urgency, Iβll get someone from our team to call you regarding this. Please may you email us your contact details at sales.admin@chg.org.uk and I'll personally make sure you get a call back.Again, please do accept our apologies and we look forward to resolving these issues.Thank you,Fran
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5/5
TrustpilotKirsty and Joseph have been so helpfulβ¦
Kirsty and Joseph have been so helpful and friendly every step of the way, great with getting back to us in good timing with any queries we've had. A real credit, fantastic service, we would definitely recommend!
Cleo Β· 25 February 2023
Agent replied Β· 11 June 2024
Thank you for your great feedback, Cleo! We will be sure to pass your kind words on to Kirstie and Joseph.
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5/5
TrustpilotLovely house
We have just moved into a new house from The Lanes Catalyst and we are very happy, the house is very nice and functional. Joseph and Krissy from the lanes office are very professional and helpful throughout the purchase process. I highly recommend it.
Leny Β· 9 May 2022
Agent replied Β· 12 June 2024
Hi Leny.. Weβre so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Joseph, Krissy and the team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.