Trusted Agent profile · Braintree
★★★★★
724 reviews across 1 platform
Bardfield Road, Finchingfield, Braintree, CM7 4LL
Peabody New Homes's office in Braintree, at Bardfield Road, is rated 4.4 out of 5 across 724 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Peabody New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
5/5
TrustpilotAlison was amazing
Alison was very helpful throughout the process, was always quick to respond and very helpful with any enquires we had!
Thanks for taking the time to leave a review, Ross. We will make sure to pass this onto Alison and the team. Congratulations on your new home!
5/5
TrustpilotWe have recently bought a new home from…
We have recently bought a new home from Catalyst in Princes Risborough. Abigail at Kite Meadows has supported us through the process and been incredibly helpful. Her communication has been excellent and she has responded to queries quickly and efficiently. She has taken a personal interest in pushing our sale through and we have been incredibly grateful for her help and support.
Hi Anna, we’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Abigail and the team!
1/5
TrustpilotBeware & ask any existing buyers.
Beware & ask any existing buyers.. They all have there own building issues sadly. Higher price much lower quality, 4 months in & still multiple defects SE11. They Build a phase & move on, your left with defects & no alternatives. Concierge team 100% magnificent
Hi Paul, We’re sorry to see this review. Our New Homes team have informed us your defect issues has been resolved and they provided a home demonstration along with ad hoc visits with the Sales team and provided a full response for each item you raised. They have also offered you a contact point if you need further information. We always aim to deliver the best homes and service. If any more defects arise in your home, please continue to report these to our Customer Hub on 0300 123 3456.
1/5
TrustpilotStill waiting for a response regarding…
Still waiting for a response regarding a complaint about negligence at Peabody and they have simply ignored it. 45 days and counting. Shameful how they ignore their responsibilities and try to cover up negligent misconduct.
Hi Gregory, We are sorry to see this feedback and to hear your frustrations. We want to help establish the nature of your complaint so we'll need more detail. Please reach out to us at enquiries@Peabodynewhomes.co.uk or 0300 123 2456 and our team will support you.
5/5
TrustpilotExcellent sales team!
Excellent sales team!Recently completed a purchase at The Scene development and had Emerson Souza as our sales executive who at the time was working mostly alone in the sales office. He is very polite and reassuring over the phone and quick to reply to all emails. I couldn't ask for more. Thank you for your support!
Hi, Thanks for your lovely feedback! We will pass on your comments to Emerson today and delighted to hear about your positive experience with us. Hope you have a wonderful day!
5/5
TrustpilotAll experience was great
All experience was great - from the start to finish or the end of purchase of new home. Have no complains only positives - all staff were helpful and in particular sales agent Stefan! 5 star to him 🙌🏻 He had been always prompt with his responses, dedicated to his work, very professional and accommodating.
Thank you so much for your kind words! We will be sure to pass these on to the team. We hope you enjoy your new home.
5/5
TrustpilotEllis has been very helpful and very…
Ellis has been very helpful and very responsive whilst going through the moving in process! Thank you!
Hi Sarah, we're glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
5/5
TrustpilotThe transition was easy and…
The transition was easy and comfortable. Steve Puxley was always contactable and a huge help in me getting my property
Thanks so much for your wonderful words! We will pass your lovely comments on to our sales team.
5/5
TrustpilotStefan is the man!
We have been in our new home for almost a week. Any questions that we have had so far have been duly answered by Stefan. We feel well checked in and ready to go ahead into the future! Obviously there have been delays and so forth but, that's not up to the team!Thank you
Thank you for your kind words, Jack! We'll be sure to pass them on to the team. We hope you enjoy your new home!
5/5
TrustpilotKristie and joseph…
We went to kirstie and Joseph about a shared ownership property.they were so helpful and brilliant they talked us thru the process and made things so much easier for us..they are always on hand when needed and give us great advice..Kristie and Joseph are worth there wait in gold.nathan @ niclola
Thank you Nathan and Nicola for your kind words! We will be sure to share these with the team :)
5/5
TrustpilotGreat support
I've recently bought a flat and Steve Puxley and Sylvana Conroy from Catalyst helped me out throughout the whole process. There were so helpful, responsive and answered all my questions. Their support turned the stressful buying process to real joy.I am glad I had a chance to work with Steve and Sylvana.
5/5
TrustpilotFantastic service from Tracey
Fantastic service from Tracey in the sales team. She was always on hand to answer any questions (even answering my calls on her day off!) and was invaluable in moving the buying process along. I certainly appreciated her support and knowledge when we ran into problems with our solicitors - she was amazing!
Hi JB, Thanks for sending us this great feedback! We will pass on your comments to Tracey and the team.Hope you have a wonderful day!
5/5
TrustpilotLaura and Charli were excellent in…
Laura and Charli were excellent in helping me find my new home.
Hi Ruta, we’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Charli and Laura. Enjoy your new home!
5/5
TrustpilotRosie Eldon did a fantastic job pushing…
Rosie Eldon did a fantastic job pushing through my purchase as fast as it could possible go. I am very impressed by her commitment and perseverance.
Hi George, Thank you for sharing your positive feedback. We will be sure to share this with Rosie and the team, thank you! Have a great day.
5/5
TrustpilotIt’s being a fantastic experience!
It’s being a fantastic experience! I’m still in the process of buying a property at Newman Place. Gabriela and Charli are being very helpful since the very beginning, even going the extra mile . I totally recommend this company. I can’t wait to move to my new home!
Thank you Jessica for your kind words! We will be sure to pass them on to Gabriella and Charli. We look forward to continuing to support you with your move to Newman Place!
5/5
TrustpilotNothing but exceptional
From the very beginning of my journey into buying my first home, Catalyst have been nothing but exceptional. I was guided calmly and professionally by Stefan through a very stressful period. I cannot thank him enough for great service from start to finish with a word of congratulations and a kind smile!
Thank you so much for your kind words, Heather. We will be sure to pass these onto the team. We hope you enjoy your new home!
1/5
TrustpilotTotally disappointed
Unable to get an answer on the phone even on the emergency number. Phone rings and rings then cuts off. Repairs take ages to complete. No response to emails or complaints. Disillusioned and disappointed with this company.
We're truly sorry to hear about the challenges you've faced, and we understand your frustration. Our customer care team is here to support you and address your concerns promptly. Could you please reach out to us directly at 0300 123 2456 or online at www.peabody.org.uk/contact-us? We're committed to resolving these issues and ensuring your experience with us improves.
1/5
TrustpilotDo not buy from catalysts.
I just here to again remind you that their homes are full of issues. When I sent them a snagger report before their one-year warranty expired, they simply didn't respond to me. And I bought 100% of the property, God knows how bad they treat their shared-ownership ones. The only response you probably get from them will be under this review that I need to contact them. believe me I have gone this path multiple times. Nothing happens . these are all just a show to show they care about the people. believe me they don't. # this part has been censored by request of catalyst instead of asking me why I said that # they are just generally terrible. I wish I could do more to inform people some way or another, maybe by another mean with more reach but this is all I can do for now. I can only to write reviews and pray to God to help me to inform you before it is too late for you and go buy your future from someone else. I beg you, for love of God, do not buy from catalyst, their warranty is technically non-existent, and their built quality is extremely poor. I'm just writing this to help the new buyers. I'm under water anyway and have to accept that I'm one of the victims but at least I can warn others. The good reviews are more about the sales process like arrange a viewing. but in reality, their sales lied to me that homes have 1 year warranty (technically it's not true) , and they said the community land is private property, but it is a public (and used by hospital employees next door for smoking). The say anything to make you buy the property and then when you pay, they ignore you.One more advice, please first find your solicitor or conveyancer and do not use the one they recommend and preferably use a firm also has lawyer and not just a conveyancing firm.
5/5
TrustpilotSeamless experience
Charli and Laura at Newman Place really are fab! Team work makes the dream work - if one is busy the other is always on hand to help. They’ve made the motions of purchasing a property so effortless; quick email responses, phone calls that are always returned, chasing things on my behalf. They are true assets to Catalyst!
Hi Dannielle, we’re so glad you're having a positive experience with Catalyst and we will be sure to pass your feedback on to Charli, Laura and the team!
5/5
TrustpilotCharli and Laura
Charli and Laura, at Newman place are the most helpful and on hand ladies we have ever come across. Nothing is too much trouble and they are always on hand to help. Thank you both for always being so helpful and able to assist us. Can’t wait to move in. Thanks Lu and nick
Hi Lu and Nick. We’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Charli, Laura and the team!
5/5
TrustpilotEverything went smoothly in the buying…
Everything went smoothly in the buying process
Hi Pil, we’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to the team!
4/5
TrustpilotCatalyst was okay
Catalyst was okay, but there are definitely things to improve on.
Hi Monica, thank you for leaving us a positive review. We’d love to hear more about your experience with us, particularly the areas you feel we could improve in. If you could send an email to social@chg.org.uk with some more detail we will be sure to pass this on to the relevant team. Thank you.
5/5
TrustpilotEmerson was great from start to finish!!
Overall i had a great experience with Peabody, and in particular the sales rep Emerson who initially showed me the property, and stayed in constant contact right until completion! Always a pleasure to chat and his relaxed and calming persona is exactly what you need when buying your first property!
Hi Jack, Thanks for your great feedback Jack. We will share your feedback with Emerson who will be delighted to hear about your positive experience, have a wonderful day!
5/5
TrustpilotLauren & Charli at Newman place have…
Lauren & Charli at Newman place have been absolutely amazing with the purchase of my new home - everything has gone so smoothly and it has felt like I can contact them at any time with any questions or queries. I always thought buying a home would be stressful but it’s been a dream 🥰
Hi Jessica, we’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Lauren, Charli and the team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Peabody New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.
