Peabody New Homes Braintree reviews

★★★★★ 5/5

Trustpilot

great customer service

Started off really well and even though there were some major bumps along the way, it was mainly the work and determination of the sales team due to which we decided to continue with the sale of the house and complete it. Post sales service so far has been good as well and remains to be seen if it continues being that way moving forward as well.Overall quite happy with the service and the quality of the build as well.

Suhaib · 29 June 2020

★★★★★ 4/5

Trustpilot

Overall good experience

Overall my experience has been good. Steve and Sylvana are both very friendly and approachable and have dealt with my queries well. My initial viewings, signing of paperwork and being put in touch with mortgage advisors and solicitors was all seamless and easy.I was disappointed to be told that everything with my flat valuation was fine and even given two dates to choose between at the end of Feb to complete, only to find out later that this wasnt the case at all and after a lot of back and forth regarding cladding I completed at the end of May. This cost me a lot of extra money as I gave notice on my flat and so had to put my belongings in storage and pay for temporary accommodation. My aftercare appointment was done over the phone (due to covid 19) and this was very informative and helpful. I was promised a follow up email which never came so I am not sure if the issues I flagged are being dealt with. My washing machine also flooded my hallway the first time I used it, the aftercare team directed me straight to the manufacturer without even coming to look at it. Overall I am happy with Catalyst and understand that a lot of my issues are out of their hands but feel some issues could have been prevented.

Grace · 7 June 2020

★★★★★ 2/5

Trustpilot

Handover and customer services defects review for catalyst

The hand over was below average and expectations the propertys were rushed in the final stages just so they could be handed over before the lockdown although the lady who handed the property over to us has been great all the way through the process just doing her job made a list of defects we found reported them and sent them in an email also and have had no reply in any way I had to ring 5 times to try and set up direct debit for rent side of things I'm also having problems with the bin shed which is next to my property which serves the flats people don't seem to be able to put rubbish in the bins provided and also was not on the brochure we viewed before purchasing house and as for the landscaping I honestly think a 10 year old could have done better very disappointed with the customer service and communication is practically non existent

Brett · 1 June 2020

★★★★★ 5/5

Trustpilot

Swift and quick resolutions when…

Swift and quick resolutions when speaking to the team

Cinths · 12 September 2025

★★★★★ 1/5

Trustpilot

The Most Disgusting and Vile Company

The Most Disgusting and Vile CompanyPLEASE NOTE THESE 5 STAR REVIEWS ARE ALL FAKE.THEY ARE STAGED or THEY ARE OFFERED VOUCHERS TO WRITE 5 STAR REVIEWS.This is the worst company I have ever had to deal with. FRAUDULENT PEABODY

Jamie · 19 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

I had excellent service from Southall Village catalyst team. Sales manager Mr stefen was great and helpful. I am a first time buyers, it is bit of scary how I am going to do this all process but any time I called to stefen always have help like a friend. Solicitor gave me hard time, one day before the completion they asked some documents to sign. We must need to go there office in Central London. But excellent staff she spoke with the solicitor and printed all the documents and came to my work place to have my signature and went my house to have signature from my husband. All of this hard work she done for us with her pregnancy.Therefore I got the key before this lockdown.I would like to say many many thanks both of them.Excellent team 👍🏻

Joethevaghnee · 20 April 2020

★★★★★ 5/5

Trustpilot

In the process of buying my first home…

In the process of buying my first home at Newman Place Oxford. From the very first meeting in the sales office , Laura and Charli have been amazing. What can be potentially a daunting time for a first time buyer , both Laura and Charli have made the experience very comfortable and relaxing. Any questions that need answering or help of any kind , are dealt with very quickly. An excellent team .

Michael · 22 November 2021

★★★★★ 4/5

Trustpilot

Sarah Gibb has been very helpful

Sarah Gibb has been very helpful. She has been there when I needed help with forms and answers. She has taken the stress out of the whole process of buying. Thank you Sarah

Max · 16 October 2019

★★★★★ 5/5

Trustpilot

Excelent sales team

Excelent sales team! Buying is stressful ...adding Covid could have turned into a nightmare. I have no complains but compliments! Special thank you to Jamie Fraser who dealt with my purchase.

S · 30 June 2020

★★★★★ 1/5

Trustpilot

They keep spamming my email after asking them more than 5 times to unsubscribe me!

Absolutely ridiculous company who has bombarded my inbox full of their junk marketing emails. I've emailed numerous times to stop emailing me and to remove my information from their system. They clearly do not follow GDPR rules and wouldn't trust them to buy a home with! I have now reported these unwanted emails to ICO. Maybe you should understand the law around marketing emails. I DO NOT HAVE A SUBSTANTIAL RELATIONSHIP WITH YOU AND NOR DO I GIVE YOU PERMISSION TO CONTINUE YOU TO CONTACT ME! https://www. gov.uk/ marketing-advertising-law/direct-marketing

Anon · 22 February 2020

★★★★★ 5/5

Trustpilot

Our first home

Our first home , all the excitement , stress, tension couldn’t have been easier without supportive staff of Catalyst.I would like to thank the catalyst and Southall Village sales team for their continuous assistance during the entire process.Stefan Baldazarski and Iftikar you two were fabulous. Keep up the great work.Thank you so much and wish you all the best.I had to addon to this review after a month of moving in our new house. The after sales customer service is a disgrace. The Catalyst staff are really rude over the phone and try to avoid doing their job.And this is not just one time but three times in the first month.Its a absolute nightmare getting the work done from them.

Nav · 16 February 2020

★★★★★ 5/5

Trustpilot

Impressed with community projects begun…

Impressed with community projects begun and supported by Catalyst. Part of the reason we chose the development, along with being one of the most affordable in the area. Had Stefan, Alastair, Ifti and Devorah help us throughout the buying process. Although this seems like many (!) we were always treated well, and everyone in the marketing office is very friendly, accommodating and informative. We only saw our actual house on completion, but were able to enter other twin properties to view and measure up when needed. Building finished pretty much on time and the legal buying process was completed efficiently. Repairmen have been quickly available and current construction workers are friendly around the area. We have friends down the road who moved into the same development a few months before us - their satisfaction confirmed our choice. I look forward to finding out about community projects around the area to get involved in through Catalyst.

Siân · 6 February 2020

★★★★★ 5/5

Trustpilot

Finally on the ladder

Went to view the flat at the end of June, got my keys to it at the end of September. The Catalyst representative made this home buying experience for me very smooth and quick. He was friendly, professional, knowledgeable and kept in regular contact with me throughout the buying process. I was dreading the paperwork involved in buying my first property but the rep gave easy instructions at each stage making it simple.

Dharmendra · 25 September 2021

★★★★★ 5/5

Trustpilot

Joseph was very helpful and responsive…

Joseph was very helpful and responsive to questions and queries from start to finish even after moving to another development in the middle of our purchase.

Bo · 14 July 2021

★★★★★ 5/5

Trustpilot

New build move

Our experience so far with Catalyst has been brilliant! Alison kept us up to date all thorughout Lockdown and was always able to help/answer questions or any concerns we had.

Miss · 20 July 2020

★★★★★ 5/5

Trustpilot

My entire purchase experience and…

My entire purchase experience and journey with Peabody was smooth and very easy, especially as a first time buyer, I had heard that the whole process can be quite overbearing. Both Tracey and Marie hold the fort and get things sorted for you. I would definitely recommend Peabody. Flat owner at New Mansion Square - Battersea

Ekta · 26 July 2023

★★★★★ 5/5

Trustpilot

Charli and Laura at Newman Place

Charli and Laura at Newman Place made the possibility of potentially buying a shared ownership property less daunting. Professional, welcoming and knowledgeable; I would recommend.

Angela · 23 August 2021

★★★★★ 1/5

Trustpilot

Horrible, Incompetent Company

Peabody are a terrible, horrible company. Please don't get involved with them. I have spent 6 weeks trying to get a basic response from them regarding my shared ownership property and I have been repeatedly ignored and lied to.

Mel · 19 July 2024

★★★★★ 5/5

Trustpilot

Great experience with catalyst

We can’t recommend catalyst homes enough, we have had a great experience with them from start to finish. We were given David Hawes as our point of call when we first registered our interest with a particular property and I have to say he’s been brilliant from start to finish.He dealt with our constant phone calls and emails very promptly and professionally, right up to completion he put us at ease at a particularly stressful time for us.We highly recommend anyone who is thinking of using catalyst!

Samantha · 14 August 2019

★★★★★ 5/5

Trustpilot

I called to ask for some information…

I called to ask for some information and Ibrahim was very helpful and answered all of my questions.

Thuy · 4 August 2022

★★★★★ 5/5

Trustpilot

Really helpful and attentive the whole…

Really helpful and attentive the whole way through. My partner and I were first time buyers and everyone at Catalyst were always ready to answer any questions

Carina · 7 February 2021

★★★★★ 2/5

Trustpilot

Well... could've been better

All in all me and my family are happy to have finally moved into our new home, the whole process was complicated and time consuming as much as stressful and frustrating at times. Majority of the frustration came out from the lack of responses to various questions and issues by the sales team, not keeping on top of the paperwork and numerous requests for the paperwork already completed and submitted as "it has been misplaced", or me having to chase for the forms that should've been filled out at the beginning of the whole process, numerous voicemails and emails unanswered with a cherry on the cake when I've called the office and the lady who answered told me she is not the person that I'm trying to reach and put the phone down without any other explanation, naturally I phone back to here the voicemail introduction of the person all the way to the completion day where it turned out that 2 major appliences are not working (Fridge and the cooker) and the sales chap suggested for me to call the aftercare team and quickly disappeared leaving my partner my 8 month old daughter and myself to sort out an absolute basic in a new build home... not grate, we couldn't really stress about it then as it was the very first time we got to see our home, and the excitement from it overshadowed the irritation due to the fridge freezer and cooker situation... and yes, you're reading correctly, we were never given the chance to view our house before we had moved in.So I'm afraid I don't have much good to say about Steve and his sales team due to those reasons above altho he is a nice enough guy, however the person who I would like to reckognise is Silvana Conroy who was the only person who sorted things out promptly, professionally and with grate manners so Thank You very much Silvana for your help !Also Dan from the aftercare team, as well as the developer representatives who assisted us and sorted the fridge and the cooker issues as well as picked on few others LOL! So thumbs up for Silvana and Aftercare Team !

MIchal · 31 May 2019

★★★★★ 1/5

Trustpilot

Appalling Customer Service

Afetr some time on hold, I purchased extra door entry fobs from customer services on 25/3/21 and money was taken from my account the same day. I was told they would be dispatched after 2-day, so was expecting them around a week after ordering. Still not received by 7/04/21 when I emailed customer services to check on the staus of my order. No response received. Emailed again today 15/4/21 to ask for an update.

Nick · 15 April 2021

★★★★★ 5/5

Trustpilot

We couldn’t fault charli from Peabody…

We couldn’t fault charli from Peabody new homes . From the initial application to completion day she helped us along the way to buy our dream home. we was kept updated on every aspect of our first time buy.We can’t thank you enough James & Danielle

J&D · 12 February 2024