Trusted Agent profile · Braintree
★★★★★
724 reviews across 1 platform
Bardfield Road, Finchingfield, Braintree, CM7 4LL
Peabody New Homes's office in Braintree, at Bardfield Road, is rated 4.4 out of 5 across 724 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Peabody New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
5/5
TrustpilotStel Koumi at Catalyst was extremely…
Stel Koumi at Catalyst was extremely helpful, super responsive and professional in helping me purchase my first home. Stel was a great help throughout the whole process. Many Thanks
Hi Adam, we’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Stel and the team!
5/5
TrustpilotGreat Help
Stel Koumi at Catalyst was very helpful and professional in helping me purchase my first home. He is very knowledgeable and helped guide me through the whole process. Thanks
Hi Byron, we’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Stel and the team!
5/5
TrustpilotExcellent customer service by Laura and Charli
Laura and Charli were very helpful in assisting us with our search for a first home. Friendly, well-prepared and professional, they gave us all the information we needed, thank you.
Hi Giuseppe, we’re so glad you're having a positive experience with Catalyst and we will be sure to pass your feedback on to Laura and Charli!
5/5
TrustpilotGreat from start to end
Great from start to end. Emerson is amazing, prompt, ready to answer questions and support with all the stages of the purchase.
Hi Sanja, Thank you for your wonderful review, we will be sure to pass this onto Emerson. Have a great day!
1/5
TrustpilotI have had a broken boiler for 7 days
I have had a broken boiler for 7 days. Catylst has sent 4 engineers 1 was unable to diagnose the fault 2 were unqualified to assess boiler one tried to fix it. It took 4 visits to establish it was electrical fault. They have asked me to stay home on various occasions saying a repair person will come and they did not. I phoned today they said they can't arrange repair for another day. They are the worst landlords I've experienced.
Hi WesleyFirstly, I'd like to express my sincerest apologies and regret that you've had a negative experience with us. As a matter of urgency, I’ll get someone from our team to call you regarding this. Please may you email us your contact details at sales.admin@chg.org.uk and I'll personally make sure you get a call back from the appropriate department.Again, please do accept our apologies and we look forward to resolving this for you.Thank you,Fran
5/5
TrustpilotGreat customer service fantastic…
Great customer service fantastic support 24/7 answer to all enquiries always ready to help and make the process to go smooth. My first property thanks Catalyst, thanks a lot Ellis
Hi Lili, we’re so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
5/5
TrustpilotNew purchase
We are currently buying a property at kite meadows .we have found Laura to be very helpful and accommodating. Her communication has been spot on always there with a smile .Purchasing a new home is a big decision but Laura has made it all the more easier for us Having initially met Mark in the sales office who was also very good he handed is over to Laura and we can’t fault the service . We are so looking forward to our new family home .Thankyou catalyst for making it possible
Hi Michael, we're so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
5/5
TrustpilotBought a shared ownership and the…
Bought a shared ownership and the process was fast and smooth! Very helpful and professional staff, especially Joseph, Steve and Vicky !Overall I am very satisfied with my experience!
Hi Bogdan, we’re so glad you're having a positive experience with Catalyst and we will be sure to pass your feedback on to our team!
1/5
TrustpilotUnbelievable service!!!
After months of grafting to find a suitable buyer, house sale about to fall through because Peabody won't respond to requests for the management pack. After 7 weeks of relentless chasing!! Could I be contacted asap? Unbelievable service
Hi Justine, we are really sorry to hear about your experience. So that we can support you, can you please email homeownership.approvals@peabody.org.uk with your full name and current address. We can then ensure your case is escalated to help find a resolution. Thank you.
2/5
TrustpilotI buy the house from catalyst is the so…
I buy the house from catalyst is the so many small small problem in my house but no one is sorted out nearly 1 month and no 1 is no 1 is contact to me I call to one person he say does know my department call another person another person said that's not my department call another person a have annoy dear what we do now Scripture roof is d*** my hitting is no working light is not change Water tab no properly work
Hi Gurvinderpal Firstly, I'd like to express my sincerest apologies and regret that you've had a negative experience with us. As a matter of urgency, I’ll get someone from our team to call you regarding this. Please may you email us your contact details at sales.admin@chg.org.uk and I'll personally make sure you get a call back.Again, please do accept our apologies and we look forward to resolving this for you.Thank you,Fran
5/5
TrustpilotNewman Place
Laura and Charli were both brilliant and so helpful. They were great at answering my questions. I really love my new flat!
Thank you for your kind words! We will be sure to pass this on to the team. Enjoy your new home!
1/5
TrustpilotDiabolical incompetence on a large…
Diabolical incompetence on a large scale. Complaints procedure not fit for purpose. I have complained on 5 occasions by phone email online form direct to housing manager and with resolve. To date no one has responded whatsoever. Spoke to a manager Ms Murrel and Mr Scott both tried to pass the buck. There phone system impossible to get through. THIS COMPANY IS USLESSThank you for your reply I have emailed you, I await a response
Hi Mel, firstly, I'd like to express my sincerest apologies and regret that you've had a negative experience with us. Please may you email us your contact details at social@chg.org.uk so that we can investigate this for you. Again, please do accept our apologies and we look forward to resolving this for you.
5/5
TrustpilotThanks to the team!
A big shout out to Katie and Shaun for making the property buying process as seamless as possible for us. Thank you both!
Hi Abhinav.. We’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Katie, Shaun and the team!
5/5
TrustpilotVery positive
Joseph was very helpful and could provide me all information I need. The meeting with him was a pleasent and very useful.
Hi Aneta, Thanks for your lovely feedback! We will pass on your comments to Joseph today. Hope you have a nice day!
1/5
TrustpilotDo not buy a property from these
Do not buy a property from these . I have had nothing but problems since 2012 . From buying a part rent part buy . I have had a roof leak , burst pipe, faulty solar panels , large cracks , mould and damp the list is endless. They keep sending contractors who are clueless to carry out repairs. I have had about 15 visits to fix a roof leak , and still after 8 years it's still leaking .Also be aware they are very crafty when you report stuff / faults etc . They make sure there is no evidence , you can't email you have to phone or use there dodgy complaints system .Also watch out for overpriced service charges , make sure you check this , and complain as it will be wrong .How this company can call it's self a charity is beyond me .. biggest bunch of crooks going .BEFORE YOU EVEN THINK ABOUT BUYING OR RENTING FROM THESE DO SOME RESEARCH FIRST .....
Hi JeremyFirstly, I'd like to express my sincerest apologies and regret that you've had a bad experience with us. As a matter of urgency, I’ll get someone from our team to call you regarding this. Please may you email us your contact details at sales.admin@chg.org.uk and I'll personally make sure you get a call back. Again, please do accept our apologies and we look forward to resolving this for you. Thank you, Fran
4/5
TrustpilotWELL TRAINED STAFF
Very good experience, helpful staff at Marketing suite and Ms Tej who first showed us around explained us well and in particular Mr Stefan Baldazarski so professional, went extra mile in making our purchase complete which was kind of complex due to selling our previous property. One point to bring to Catalyst attention - two, three notices along the green to say, that" dog owners should clean the mess ". This would help environment and keep safe young children play around. REQUEST PLEASE USE NAME; MANDY P. ONLY
Hi Mandy P, thank you for taking the time to leave us a review. We really appreciate your feedback and will pass this on to the team.
5/5
TrustpilotOUTSTANDING CUSTOMER SERVICE!!!
I have to write this review because I have received THE BEST customer support I have EVER had. I owe this particularly to Alison Letts, she has been tenacious and positive (even when I felt myself flagging) and fully in support of my goal and my journey. Thank you so much, I will never forget this.I was fortunate enough to have a few days of contact with Selina Vij Narang. Wow! Another stunning woman with professional ferocity and drive. These two women made my journey to buy my first home and the house of my dreams less stressful. I just knew that I could call, text or email and one of the two of this power team would get back to me. No matter how much I was losing the plot they both kept their heads and helped to keep me sane. Words cannot express how grateful I am to, Alison and Selina, these are two people you want on your side (probably in all things!!). Be well and best wishes.
Thank you for taking the time to leave a review, we really appreciate it and will pass your comments on to the team.
5/5
TrustpilotThe frontline face of Neon Development…
The frontline face of Neon Development to me during my purchase experience was Jamie Fraser - Sales Executive. He went out his way to help us with any queries/ liaise with all the key professionals. Very reassuring and professional at all times, always responded to urgent and non-urgent queries relating to property even on his days off.The residents also speak very highly of Jamie, he supported us throughout the process right through to moving in glitches. We salute you Jamie...Big Thank You and The Neon / Catalyst Team.Patel Family.
Hi Umesh, Thank you for leaving us a review, we will pass your comments on to the team.
5/5
TrustpilotLaura Shellard - Kite Meadows
Our experience with Catalyst so far has been fine. Laura has been brilliant with us, very professional and polite. We are so looking forward to moving into our new house.
Hi Vicki, we're so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
1/5
TrustpilotThe Printswork Dunstable- sales team on…
The Printswork Dunstable- sales team on this new development is absolutely lacking customer services skills, I am looking to buy property on this site and have spoken to them twice and also met onsite but their attitude is not professional not showing any willingness to help with the purchase, just rushing you through the appointment and call, I have to keep them chasing and also they are not fair as keep changing the plot availability. Very disappointed!
Hi AJ,Firstly, I'd like to express my sincerest apologies and regret that you've had a negative experience with us. As a matter of urgency, I’ll get someone from our team to call you regarding this. Please may you email us your contact details at social@chg.org.uk. Again, please do accept our apologies and we look forward to resolving this for you.Thank you.
1/5
TrustpilotAwful company.
Awful company.Been waiting on a management pack as my flat is sold. No communication, no responses to emails or phone calls. Demand the money for the pack but then dont deliver within the timeframe.Would never buy another property that they are involved in.
Thank you for your review and we are sorry to hear about your experience. Our team will be in touch to update you about your management pack, we apologise for the delay. For any further assistance please get in touch by calling us on 0300 123 2456 or online at www.peabody.org.uk/contact-us.
1/5
TrustpilotUnbelievably poor
Unbelievably poorUnbelievably poor! There are too many issues to list but the final nail came today!Our bathroom toilet has been fitted too close to a wall so you have to sit at an angle to use it. On their OWN snags list it states 'toilet too close to the wall'. They have refused to move the toilet to a useable position - we were not allowed entry to the property prior to completion, a neighbour three doors down was allowed a visit, had the same issue and they are repairing his as rightly he wouldn't move in to a home with an unusable toilet. I fully intend to share more of our experiences but in the mean time do not trust this company and do not agree to purchase without a thorough inspection of the property beforehand! In fact if at all possible do not purchase from Catalyst at all!
Hi Martin, We’re sorry to hear you’ve had a less than satisfactory experience with Catalyst. Please could you email sales.admin@chg.org.uk with your address and your issues so we can see how we can help rectify this for you. Many Thanks Tia
4/5
TrustpilotWe have had a great experience.
We have had a great experience with catalyst. We have had some issues with defects/repairs which get sorted promptly. we can't fault the design of the property or layout of our apartment. We had had issues with the temperature of the communal staircase which is being monitored and hopefully will be sorted within due course. Everyone I have spoken to or had emails to/from has been very professional but most of friendly. So far, if I had to do this experience again I would choose catalyst. I've even spoke to a family member who is looking at shared ownership and given the name of catalyst.
Hi Faye, thank you for taking the time to leave a review, we're happy you would choose Catalyst again!
5/5
Trustpilotgreat customer service
Started off really well and even though there were some major bumps along the way, it was mainly the work and determination of the sales team due to which we decided to continue with the sale of the house and complete it. Post sales service so far has been good as well and remains to be seen if it continues being that way moving forward as well.Overall quite happy with the service and the quality of the build as well.
Hi Suhaib, thank you for taking the time to leave us feedback, we're glad you are happy with the service received.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Peabody New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.
