Every review we hold for the Braintree office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotIt's a great pre-sale experience provided by Joseph
I'd like to take this opportunity to keep a note of the pre-sale experience I had with Joseph Grant at the Sales Department. He has been really helpful, polite and very promptful in terms of answering my various sorts of questions to get onto the property ladder. I wish him all the very best!Besides, it's a poor after-sales experience from Catalyst. Not just me, even others feel the same way as me. We submitted a snag report of the defects we have found in our new home. Unfortunately, none of them were looked at as of today.
Ziaur · 16 May 2022
Agent replied · 12 June 2024
Hi Ziaur, thank you so much for your kind words about your experience with us, we will be sure to pass this on to Joseph and the team. We are sorry to hear about the problems you have had since moving into your home. We have raised this with our aftercare team and asked them to contact you at the earliest opportunity.
★★★★★ 5/5
TrustpilotGabriella has been extremely helpful…
Gabriella has been extremely helpful with my purchase at Kite Meadows.
Natasha · 19 February 2024
Agent replied · 11 June 2024
Thank you for your kind words. We are so pleased Gabriella could help you. She will be pleased to hear your feedback. Enjoy your new home
★★★★★ 5/5
TrustpilotThank you Joseph & Krissy at the lanes
Thank you Joseph & Krissy at the lanes, for all your help in us getting our beautiful first house. Joseph & Krissy have been helpful, kind and helped us in getting our perfect first home together.
Kirsty · 9 October 2021
Agent replied · 12 June 2024
Hi Kirsty, we’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Joseph, Krissy and the team!
★★★★★ 5/5
TrustpilotNewman Place where people matter
I recently sold my property in Oxfordshire and was looking for a suitable property where I can invest my money and secure a good quality home. After viewing many properties through different agents, I cam across Newman Place in Littlemore. On my first visit I met Charli, very charming and welcoming. Charli gave me all the information about the development, Catalyst and shared ownership process. Charli then advised me to contact Meriden for financial assessment.I met Laura on my second visit when I went to Newman Place to register my interest. Laura took me through the process and advised me to complete an application once notified to do so.Thanks to the professionalism and caring nature of Charli and Laura I am now in better position to secure one of the properties in the development. Furthermore, in Hopefield Grange I have found a quality development where nothing is left to chance. I am really looking forward to starting a new life in Oxfordshire newest development.
Reza · 9 May 2022
Agent replied · 12 June 2024
Hi Reza.. We’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Laura, Charli and the team!
★★★★★ 5/5
TrustpilotBeing first time buyers at Thorn road
Being first time buyers, we didn’t know what to expect. We saw our dream home and instantly fell In love with it. We had Joseph grant from the sales team at thorn road development from the beginning till end, he explained every step. Even the little details in between. I would recommend catalyst to family and friends as this honestly was a great experience!! Not just as a company but the team really went above and beyond even after we have moved in we are still able to ask little questions here and there without no issue. So from Eb and Sam thank you for making our experience brilliant and giving us our dream home!!
Ebenezer · 8 May 2022
Agent replied · 12 June 2024
Hi Ebenezer.. We’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Joseph and the team!
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience from start to finish. All but one of the people I dealt with were cocky, rude sales people who don’t have any empathy for first time buyers. No organisation, resulting in being sold a floor plan which didn’t actually exist on the floor I was buying. Resulted in me pulling out of the sale. Found out after I’d given them all my details and paid reservation fee that they’d not followed any of the correct data procedures and completely missed out my consent forms.
ES · 30 April 2022
Agent replied · 12 June 2024
Hi there, firstly, I'd like to express my sincerest apologies and regret that you've had a negative experience with us. Please may you email us your contact details at social@chg.org.uk so that we can investigate this for you. Again, please do accept our apologies and we look forward to resolving this for you.
★★★★★ 5/5
TrustpilotIfrah was fantastic from beginning to…
Ifrah was fantastic from beginning to end, we can’t thank her enough. Brilliant.
Alloush · 23 May 2025
★★★★★ 5/5
TrustpilotExcellent service overall
Excellent service overall. The sales executive Arisha is so helpful and always goes the extra mile for her buyers. For a first time buyer, Catalyst is the ideal place to purchase your home from start to completion!
KHLOE · 3 July 2021
Agent replied · 12 June 2024
Hi Khloe, we’re so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
★★★★★ 5/5
TrustpilotPraise Jesus we bought our first home…
Praise Jesus we bought our first home with catalyst. Efficient service. I personally would like to say a huge thanks to Ellis cruise a representative of catalyst. Who is excellent and very helpful. Best wishes to his future
Rs · 11 April 2021
Agent replied · 12 June 2024
Hi there, we're so glad you had a positive experience with Catalyst! Thank you for taking the time to leave this review. Enjoy your new home.
★★★★★ 1/5
TrustpilotOverpriced, disorganised, and utterly incompetent, avoid Peabody
Do not buy a house through this company, because when you come to sell you will regret it.
Leighjmp · 17 September 2025
Agent replied · 25 September 2025
Hi Leighjmp,
We’re sorry to hear about your experience and understand how frustrating delays can be during the home-selling process.
We have reviewed your case and understand that you were given the opportunity to sell on the open market with an estate agent but opted to sell through Peabody which has now successfully completed with communication meeting our agreed SLA's.
Our team is committed to continuous improvement and resolving these issues as quickly as possible whilst keeping communication clear along the way. For further support on your case, please contact us directly at postsales@peabody.org.uk.
★★★★★ 5/5
TrustpilotFabulous!
Laura has been amazing throughout the whole application process for our apartment. From being happy and patient with our queries, to showing us the showroom. It has so far been a very smooth process with Catalyst.
R · 23 August 2021
Agent replied · 12 June 2024
Hi R B, we’re so glad you're having a positive experience with Catalyst and we will be sure to pass your feedback on to Laura and the team!
★★★★★ 5/5
TrustpilotTo buy our new home was one of the best…
To buy our new home was one of the best day in our life. Thank you Kirstie and Joseph. We highly recommend them.
Szabolcs · 26 March 2023
Agent replied · 11 June 2024
Thank you for your kind words, Szabolcs! We are so pleased to hear about your special day. We will be sure to pass this on to the Kirstie and Joseph. Wishing you the very best in your new home!
★★★★★ 5/5
TrustpilotRosie Eldon did excellent work
Rosie Eldon did amazing work in helping me complete my recent purchase with Peabody. Her pushing for the completion of my purchase is what allowed me to move in when necessary. I was extremely grateful for her support, and would highly recommend her service to anybody looking to purchase here.
Jay · 23 July 2024
Agent replied · 24 August 2024
Hi Jay, Thank you so much for your brilliant review and glad to hear you had a positive experience with us. We will be sure to share your review with Rosie. Thank you and have a great day!
★★★★★ 5/5
TrustpilotOutstanding experience
We are in the process of buying our first home within Newman place, we have had Charli and Laura looking after us and they have been fantastic! They have taken all our stress away and made the process throughly exciting and enjoyable. They have been so kind throughout, but not only that they’ve been able to answer all of our questions and reply to our emails so quickly which has made this process smooth and prompt. Seeing as it’s our first purchase at the start we felt lost and had no idea what we were doing, but these ladies explained the process in a way we could fully understand. We couldn’t be happier with our beautiful home and can’t wait to get in! Thank you ladies for helping us!
Georgie · 14 March 2022
Agent replied · 12 June 2024
Hi Georgie. We’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Charli, Laura and the team!
★★★★★ 5/5
TrustpilotI bought my flat at nova homes and…
I bought my flat at nova homes and Ellis was the agent, he worked really hard , and made this happen quickly and efficiently for us , we highly recommend Ellis , very happy customer.
Veronica · 21 September 2021
Agent replied · 12 June 2024
Hi Veronica, we’re so glad you're having a positive experience with Catalyst and we will be sure to pass your feedback on to Ellis and the team!
★★★★★ 5/5
TrustpilotThank you!!
Thank you, Charli and Gabriella, for your assistance throughout our journey.They were very professional. Obviously, there were some bumps in the way. In such situations, I appreciate the prompt response whenever I have an enquiry. They ensured we met our deadlines for completion on time.Charli and Gabriella at Newman Place Development wish you both all the best!!Thank you!Gampolage & Varuni
G · 22 December 2023
Agent replied · 11 June 2024
Thank you for your kind words! We are pleased Gabriella and Charli could support you through your purchase. We hope you enjoy your new home.
★★★★★ 5/5
TrustpilotI am very happy with the level of…
I am very happy with the level of service that has been provided by Catalyst throughout our home purchase, especially Mr. Stefan Baldazarski was very helpful and tried his best to make the process smooth. many thanks to all Catalyst staff.
Faisal · 10 February 2020
Agent replied · 12 June 2024
Hi Faisal, thanks so much for your feedback. We will make sure to pass this onto Stefan.
★★★★★ 2/5
TrustpilotWe have purchased a property very…
We have purchased a property very recently and before purchase we were happy with Catalyst and how they allowed an extension on a housing deadline due to circumstances out of our control. Since moving in this has been used as a bargaining chip for the countless physical and service issues around the house (broken oven, bathroom sink and other things) more or less to say you gave us an issue so accept these issues.Through loss of income for having to stay home for their tradesmen to come in and fix a problem that should have been fixed BEFORE they took my large deposit, upon complaining and at the request of financial relief due to loss of income and was met with “we extended your deadline before you purchased so we’ve already done you a favour”(not a direct quote but their attitude summarised) obviously under the thought process they are the only available property in England and have helped me massively by taking my many thousands of pounds a few weeks later.The extra time spent extending my deadline could have been used to get the house ready for me but it seems money was at the forefront of their thinking and preparing the property wasn’t even on the agenda. More upset with the attitude than the issues and wanted to share for future customers awareness, thanks for the read.
Joanna · 2 February 2022
Agent replied · 12 June 2024
Hi Joanna, firstly, I'd like to express my sincerest apologies and regret that you've had a negative experience with us. Please may you email us your contact details at social@chg.org.uk so that we can investigate this for you. Again, please do accept our apologies and we look forward to resolving this for you.
★★★★★ 5/5
TrustpilotPerfect. For first visit to completion in 8 week
I bought a flat from Catalyst. I visited on a Tuesday at the beginning of December. I liked the flat and reserved it immediately. The salesperson put me in contact with a mortgage provider and solicitor that took care of everything for me. The mortgage was arranged in 3 weeks and the exchange and completion dates were scheduled after the festive period. On the completion day, I received my keys and I am the happy owner of my brand new flat.
Edmundo · 14 January 2022
Agent replied · 12 June 2024
Hi Edmundo, we’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to the team!
★★★★★ 5/5
TrustpilotHaving recently purchased my first home…
Having recently purchased my first home through Catalyst I can honestly say that it was a smooth and easy process. Steve Puxley was a great help from start to finish, always ensuring that I was kept up to date on the process and there to answer any queries in a timely fashion. Sylvana was a lso entreat help and both ensured that the completion was achieved with minimal stress in a tight time frame.
Jamie · 16 April 2019
★★★★★ 5/5
TrustpilotThe Switch, Wimbledon
I just want to say a big thank you to Katie for making my purchase go through seamlessly. She always kept me up-to-date and was always very helpful.
Joe · 11 July 2022
Agent replied · 12 June 2024
Hi Joe. Delighted to hear you had such a good experience with Catalyst. We will be sure to pass your feedback on to Katie. Enjoy your new home!
★★★★★ 5/5
TrustpilotShokatali (shoks)Was extremely helpful…
Shokatali (shoks)Was extremely helpful and went the extra mile to help me. Very pleased with his service.
Alice · 3 September 2025
Agent replied · 25 September 2025
Hi Alice, thank you for sharing your feedback. We’re pleased Shoks could provide you with a professional and positive experience. We will pass on your feedback.
★★★★★ 5/5
TrustpilotBoth staff members I dealt with Arisha…
Both staff members I dealt with Arisha and Stefan made me feel I was in good hands. They both went out of their way to accommodate any issues throughout the whole process
Marvin · 26 November 2021
Agent replied · 12 June 2024
Hi Marvin, we’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Arisha, Stefan and the team!
★★★★★ 5/5
TrustpilotKite Meadows great service from Laura…
Really great service from Laura Shellard. Our initial viewings were well managed and informative. Laura was very accommodating for 2nd viewings and explained the next steps to secure our reservation. Thanks Laura for the great service.
Stephen · 12 February 2021
Agent replied · 12 June 2024
Hi Stephen, we're so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
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