Trusted Agent profile · Braintree
★★★★★
724 reviews across 1 platform
Bardfield Road, Finchingfield, Braintree, CM7 4LL
Peabody New Homes's office in Braintree, at Bardfield Road, is rated 4.4 out of 5 across 724 reviews on 1 platform.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
5/5
TrustpilotKeisha was able to answer most of the…
Keisha was able to answer most of the questions that i raised and sign posted me to the relevant departments.Keisha confidently and precisely summarised the issues i had raised in our 45 minute call.BarbaraB
Hi Barbara, we’re so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
5/5
TrustpilotKite Meadows great service from Laura…
Really great service from Laura Shellard. Our initial viewings were well managed and informative. Laura was very accommodating for 2nd viewings and explained the next steps to secure our reservation. Thanks Laura for the great service.
Hi Stephen, we're so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
1/5
TrustpilotUtter incompetence on all levels!
Having purchased a property from these charlatans at a premium, instead of getting a: “carefully constructed exclusive property that blends timeless design with the best of modern living”, we find ourselves in a property constructed out of cheapest materials available on the market and riddled with endless array of issues (current one ongoing for over a year with no end in sight).My reply to Catalyst:Thank you for your invitation to contact the “social” team @ social@chgorguk. However, as this matter is already being dealt by your MD JM with full awareness from exec member PJ, who have both displayed a complete lack of urgency and whose current goal is to avoid accountability and to pass on all liabilities associated with the shoddy construction practices, the purpose of my review was to make the wider public aware of the potential issues they may encounter if they choose to engage with Catalyst. P.s. a copy of this statement will be emailed your above mentioned inbox. Regards,Viktor
Hi Viktor, firstly, I'd like to express my sincerest apologies and regret that you've had a negative experience with us. Please may you email us your contact details at social@chg.org.uk so that we can investigate this for you. Again, please do accept our apologies and we look forward to resolving this for you.
5/5
TrustpilotGreat experience
Ilona Barkane at Peabody was incredibly helpful in assisting me with the purchase of my flat at The Switch Wimbledon. Her friendly and supportive approach, along with her proactive communication with the solicitor, expedited the entire process. My experience, from our initial meetings to completion, has been exceptional, and I am optimistic that it will continue to be so. Thank you!
We are so glad to hear that buying your home with us was such a pleasant experience. Thank you for your kind words we will pass them on to Ilona, also.
5/5
TrustpilotPeabody sales provided excellent…
Peabody sales provided excellent service and a clear understanding of the large undertaking required to purchase property. Their Sales rep Ilona Barklane particularly was extremely helpful and thoughtful in making the usually painful process of a property move as simple and easy as possible, especially as I had limited experience as a first time buyer. I could not recommend enough using Ilona and her colleagues as partners to work with in a future property purchase.
Hi Mirren, Thanks for sending us this great feedback! We will pass on your comments to Ilona and the Sales team.Hope you have a great day!
5/5
TrustpilotSpecial thanks to Sylvana and Stellios…
Special thanks to Sylvana and Stellios for their efficiency and willingness to expedite process. Their likable personality makes one feel at home.Sylvana, thank you for you support and encouragement.Stellios, thank you for just being you, you are a gem.Best wishesTH
Thank you for leaving such a lovely review, we'll pass on your wonderful feedback to Sylvana and Stellios!
5/5
TrustpilotGreat overall experience
Great overall experience. Ilona was brilliant from start to finish. She was so helpful at every stage and made it a seamless experience! Thank you so much
Hi LK, Thanks for your great feedback! We will pass on your comments to Ilona today. Hope you have a nice day!
5/5
TrustpilotFantastic service from Laura and team.
Laura has been assisting us recently with all of the enquiries we have had about homes in Newman Place. Laura and her team are very considerate and so helpful. We highly recommend them.
Hi Lizzi, we’re so glad you're having a positive experience with Catalyst and we will be sure to pass your feedback on to Laura and the team!
5/5
TrustpilotBig thanks to Joseph and Catalyst team…
Big thanks to Joseph and Catalyst team for taking us through house buying process. Once started, it went super fast and ended with home keys in our hands.
Hi Jakub.. We’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Joseph and the team!
5/5
TrustpilotVery happy customer
My Peabody experience was pretty great. There are lots of moving parts when it comes to buy a property, but Emerson from Peabody was very attentive and easy to reach when I had questions or queries.The move-in-date/completion timeline provided initially was very accurate and I am happy to now be in my new home.
Thank you for your review. We are so pleased Emerson could be so attentive during your buying journey. Enjoy your new home.
5/5
TrustpilotNewman Place, Oxford
I recently went to Newman Place in Oxford to speak to the site about purchasing my first home. The ladies in the office, Laura and Charli, have been nothing short of perfect in the way they have guided me throughout the process. As someone buying my first home on my own I have had to lean on them a considerable amount. They have taken the time to walk me through everything, put my mind at ease and make the whole process really easy for me. I really couldn't recommend them highly enough, thank you for making the biggest purchase of my life so far the easiest!
Hi Shannen, we’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Laura, Charli and the team!
5/5
TrustpilotExcellent service
Stefan and his team was extremely cooperative , helpful and professional with purchase process. Right from initial assessment to completion they were Proactive. My thanks to Stefan and his team.
Hi Ms. Shaukat, we’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Stefan and the team!
5/5
TrustpilotAfter finally completing the purchasing…
After finally completing the purchasing process, we recently moved into our home. The help and support from Selina and Stuart was great, they were always on hand to offer advice and answer questions. We would recommend them to anyone!
This is great to hear, Emma. We will pass this feedback on. Congratulations on your new home!
5/5
TrustpilotAmazing estate agents to deal with
Amazing estate agents to deal with. Especially Ilona was so friendly and helpful throughout the whole process! Thanks a lot
Hi Kiko. Thank you for your review. We'll be sure to pass this on to Ilona who will be delighted to hear this. Wishing you the best of luck and hope you have a great day!
5/5
TrustpilotA great experience with the Midsummer…
A great experience with the Midsummer Vale team, especially Toia. Friendly, kept us up to date and really made it a lovely experience. We're really looking forward to getting into our new home!
Hi there, we’re so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
5/5
TrustpilotAfter a terrible start from Catalyst…
After a terrible start from Catalyst Homes call centre who decided to book show home appointments when it is closed ! However, Abigail who runs the site simply took over in the form of sincere apologies, empathy and a sense of care rarely seen in new developments. Her knowledge, diligence, expertise, patience and gentle demeanor made a huge impact in myself returning to Kite Meadows. Abigail delivered an impeccable service with no pressure, utter honesty, whilst her creative input into the homes provided some much much needed reassurance. Her utter professional approach makes purchasing a home an easy, relaxing and enjoyable experience. Thank you kindly Abigail..... Many many developments would benefit from your skilled approach
Hi Sanj, apologies that you had a bad start but thank you for leaving positive feedback, we will be sure to pass your feedback on to our team!
5/5
Trustpilot5 Star Service
I would like to thank Catalyst and David Hawes especially for helping me with buying my first home.David has kept me informed at all times and been very helpful and attentive making the whole process smooth. Would highly recommend!!
This review made our day! We will pass your lovely comments on to our team. We wish you all the happiness in your new home.
5/5
TrustpilotExcellent service from SteveP
Steve has been very helpful and did his best to respond to all my queries.I have also looked at other developments provided by other HA, and Steve is the one who gave me confidence to go for this flat.Goretti
We're so happy to hear you enjoyed your experience with Catalyst. We will pass your lovely comments on to Steve and our sales team. We wish you all the happiness in your new home.
5/5
TrustpilotWe recently moved to The Lanes in…
We recently moved to The Lanes in Bidwell West. Joseph Grant and Krissy Del agua where the agents that looked after us and they both were brilliant. We had a tough move due to the sale of our previous home and they both made everything so easy. Always on hand to answer our calls and handle any issues we had.Having now moved in , where over the moon with our new home .Faultless customer service.
Hi Paul,Firstly, I'd like to express my sincerest apologies and regret that you've had a negative experience. Please may you email us your contact details at social@chg.org.uk. Again, please do accept our apologies and we look forward to resolving this for you with the relevant team.Thank you.
5/5
TrustpilotThanks for the good experience !
I have just bought my first home, although it was not a straight forward process, Steve Puxley and Sylvana Conroy helped me a lot through the process and made it smoother. They are both professional and nice people to deal with.As the whole process was new to me sometimes I had to ask questions and Sylvana was always there to advise and her voice on the phone oozed positive vibes 😊
5/5
TrustpilotIt was great experience from start to…
It was great experience from start to finish. Charli and Gabriella were very helpful, knowledgeable and friendly. Highly recommend Catalyst
Thank you Svitlana for your kind words! We will be sure to pass this on to Charli and Gabriella and the rest of the team. We hope you enjoy your new home!
1/5
TrustpilotDon’t own one of their home but their…
Don’t own one of their home but their responses to anti social behaviour is poor. After knife crime and hammer attacks in the estate, representatives came round our houses (when most folk were at work) to get our opinion. A note was left through our door with contact names, numbers and email addresses and yet you use all of them then get no response…..
Hi, We believe this review doesn’t relate to Peabody New Homes, but to trustpilot.com/review/www.peabody.org.uk. To clarify, their team would like to speak to you about this review. So that they have the right details, please could you confirm your contact information using this form https://www.peabody.org.uk/contact-us
1/5
TrustpilotFire safety ? No they dont have the certification for that
The staff at catalyst are the most unprofessional people I have ever met, I was waiting for a new door to be fitted after the lock broke for over a year, because no one who works for catalyst has a certificate to fit fire doors.When I eventually got a new door, it wont close as it should, the fire protection band has fell out from one side and a friend who is certified to fit them told me that any gap only supposed to be =<3 mm.I have reported this to catalyst and Audra told me to phone London Fire Brigade about it.Anyway I have to slam the door to get it to close as the shutter the installed is non functional, which will be getting on my neighbours nerves so much that they had to report it.A subcontractor came to fix it yesterday, but they got the wrong door, they were looking at the main to the building trying to figure out why they had been called to a door that has nothing wrong with it, so I went down and explained it was my door the the neighbours hear slamming because it was fitted incorrectly and I have to slam it. The subcontractor told me that they do not do fire doors, but agreed with me that the problem is serious.My advice to Everyone is avoid Catalyst, The so called team is just a load of lads off the local estate who seam to be work shy and hide all day in the ground floor of my building, every morning I get woke up by them at 5-7 am because they loitering right outside me window all day. What will they do if the is a fire ? Just let it potentially spread through the whole block ? I had to report all the cardboard boxed in the top of the building my self to them, instead of a cleaner doing his job (not just 1 or 2 boxes but, the pile was pallet sized)Your not bothered are you, a member of your staff made this statement to me this morning; 'You dont matter, your on benefits' Who the hell told a cleaner that ? and why is a lowly cleaner shouting my personal information out in the middle of the road ??Please can someone contact or are we at dead lock regarding this, in which case I will refer this to the HOS.
Hi Philip Thanks for taking the time to reach out to the New Homes sales team. I am really sorry to hear about your experience and I would like to apologise that we are not able to resolve this for you via this New Homes sales channel. I’ve alerted our colleagues in the relevant team and asked them to reach out to you directly. If you would like to contact them, you email them directly on contactcatalyst@chg.org.uk. Thank you.
5/5
TrustpilotCustomer service excellence in very difficult circumstances
The overall experience was much more protracted than we were led to believe when we had first reserved.However, when Tracey Harvey took over our relationship she was a breath of fresh air. Whilst she could not personally overcome the obstacles to our completion, her communication, honesty and integrity throughout the process was an excellent example of what customer service should be.
We are so happy that Tracey could provide you such a great service despite the difficult circumstances. She will be pleased to hear this positive feedback, thank you for your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
