Trusted Agent profile · Braintree
★★★★★
477 reviews across 1 platform
Silk Row, Pod?????s Brook Road, Braintree, CM7 2DQ
Part of Croudace Homes, see every office.
Croudace Homes's office in Braintree, at Silk Row, is rated 4.5 out of 5 across 477 reviews on 1 platform.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
5/5
TrustpilotFrom One Croudace Home to Another
We would definitely recommend Croudace Homes. I’ve just moved from my family home, which was also a Croudace-built property, where we lived for over 27 years with no issues, into an amazing newly built home. The house has an extraordinary garden and driveway, two things we were really struggling to find with other new builds in the area.
5/5
TrustpilotShoutout to Steve P
Shoutout to Steve P from the onsite team, has been really helpful since we have moved into our new property, is always friendly and gives good advice about any issues or improvements to our home and most importantly is available at short notice to help. Much appreciated!
5/5
TrustpilotArron did an amazing job with our post…
Arron did an amazing job with our post snagging works. Really satisfied.
We're happy to hear that you're satisfied with the post snagging works. It's great to know that you had an amazing experience. Thank you!
1/5
TrustpilotHermitage park terrible the building…
Hermitage park terrible the building they started the brickwork is terrible rushed and mucky
4/5
TrustpilotNew build review - Willowbrook Park (Didcot)
We bought a new build house from Croudace and moved in in March this year, and we've been living here since. We've been impressed with Croudace, and are very happy with our new home. Build quality is great and there have been no major issues since moving in.Before moving in we had a professional snagging report done which was worthwhile and is recommended for any new build anywhere. Croudace fixed and addressed all the points picked up by the snagger, and we liked the thorough way Croudace approached it. Also, we've had no trouble with Croudace doing any repairs we've asked for since moving in.Croudace isn't perfect and neither is any builder, and the whole process from building to sale to after-sale support involves teams of people and contractors. Overall we can recommend Croudace - certainly at this Willowbrook Park development. Particular thanks to Valerie, Alex and Graham for their professionalism and responsiveness through purchasing, moving in, and follow-up since we've been here.
5/5
TrustpilotAna showed us all the relevant…
Ana showed us all the relevant properties and answered our questions with patience and professionalism. Stephen was very friendly as we left the development and between them, their level of customer service has resulted in our desire to purchase, well done and thank you
5/5
TrustpilotGaye and Lyn at Wisteria Gate was very…
Gaye and Lyn at Wisteria Gate was very helpful and supported us from the start up to the changed of contract. They always gave us updates and monitored our process's. Thank you for all your help we are really grateful.
5/5
TrustpilotWe moved into our lovely new home on…
We moved into our lovely new home on Hermitage park two weeks ago!
We're happy to hear that you're enjoying your new home! It's great to know the team's dedication to craftsmanship and site presentation impressed you. We appreciate your positive feedback regarding the team's promptness, communication, and helpfulness during your move. Thank you!
5/5
TrustpilotI worked on a project with Steve and it…
I worked on a project with Steve and it was a very tricky job with the customers interests at heart. Steve was very helpful and professional throughout to make sure the job went as smooth as possible.
5/5
TrustpilotLove my new Croudace home
I bought and moved into my new Croudace home 3 months ago. The sales staff, in particular Nikki and Sarah, were incredibly helpful, professional and supportive throughout the whole process. Now I've moved in I couldn't be happier - the customer service post completion has been great as well, with any small snags dealt with quickly and efficiently.
5/5
TrustpilotWe met with Lyn and Gaye today to view…
We met with Lyn and Gaye today to view a property at Wysteria Gates. From beginning to end, Lyn was extremely helpful, kind, honest and transparent with the process we are hopefully going to embark upon. We appreciate all your help!
5/5
TrustpilotSales Manager Croudace Homes
I dealt with the Sales Manager, Roger Farr, when considering the purchase of a property on Croudace Homes' Priory Grove development in Oxford. From the outset I found Roger to be helpful, informative, efficient and always amenable.During the purchase process he kept me up to date with the progress of the build and subsequently progress of Croudace's legal team. When I requested an additional kitchen appliance to be fitted Mr Farr arranged this willingly and with his usual helpful approach. Post completion of the purchase of the property Roger remained helpful in answering any queries I had.
5/5
TrustpilotGreat experience for the homebuyer.
We have recently purchased a property from Croudace homes at Willowbrook Park in Didcot. Jenny, Charlotte and John were all brilliant with their advice and assistance. They are a really welcoming team with a sense of community and commitment to finding you the right property. Following completion, we had a home demonstration then moved in shortly afterwards. A couple of minor issues were resolved before we even moved in.
5/5
TrustpilotThe ladies at the Sales Office have…
The ladies at the Sales Office have been brilliant. Charlotte Theobold in particular. She took her time in helping me to choose my new home. Jenny and Laurie were also very welcoming. Nothing was too much trouble. Daniela at the Care Team was very helpful on the phone today regarding snagging.
5/5
TrustpilotCroudace Homes corporate volunteering programme is amazing
Croudace Homes have supported the project I run, Hitchin Youth Allotment (HiYA), several times through their corporate volunteering programme. HiYA teaches young people where food comes from and gets them involved in a really hands on way. Every time, Croudace have been amazing, great skills and really get stuck in. They have become invaluable to our expansion programme. They give their time so generously and the people who come are always lovely. I can't speak too highly of them.
5/5
TrustpilotCustomer care maintenance team
From 2021-2024 I have had remedial work carried out on my apartment.Most of the work was carried out by Guy Day of the customer care maintenance team.Guys work is of a very high standard and is carried out with the minimum of fuss.Guy always leaves the place spotless after carrying out the work.He is always prepared to go the extra mile in ensuring that everything was carried out to our satisfaction.He is easy to get along with and always has a positive disposition.I can’t speak highly enough of Guy and he is a credit to the customer care team.
1/5
TrustpilotYou might want to change your advert…
You might want to change your advert for Vyne Park Basingstoke saying it's located in the Beautiful Village of Basingstoke. Basingstoke is a Town of well over 100,000 residents. That's hardly a village. Slight misleading sales advert don't you think
5/5
TrustpilotWillowbrook Park Team - AMAZING!
As a First Time Buyer I was so nervous about buying my own home but the Team at Willowbrook Park were amazing in making sure everything went smoothly. They are so kind and helpful. Would recommend them to anyone who wants to purchase a home with Croudace.
5/5
TrustpilotWelcoming
I have only been here for three months, but have found it a very welcoming company from everyone I have interacted with. I have been able to suggest processes or procedures, and these have been discussed and implemented, so I feel I can have an impact here.
5/5
TrustpilotAlin is always prompt and courteous
Alin is always prompt and courteous. I trust him to do a good job and he never disappoints.
5/5
TrustpilotThank you Croudace...
We have found dealing with Croudace Homes a complete pleasure. Things couldn't have gone smoother, and any time we needed help with anything, Steve and Ana were always there for us. From Ryan heading the project to everyone involved thank you for all of your hard work and efforts.
5/5
TrustpilotFantastic Service at Silk Row- We have recently purchased our first…
We have recently purchased our first home with Croudace at Silk Row. Steve and Ana were brilliant throughout the process. From accommodating site visits to look at the progress of our build and arranging minor snagging to be rectified in a timely manner. Very happy and would highly recommend.
5/5
TrustpilotSnagging by croudace repair team
Had a few snagging problems had Sam out to correct them . Sam is a very conciensious and polite man , he repaired the things that were not right perfectly leaving everything in great order .
5/5
TrustpilotOur experience of buying a Croudace home…
Our experience of buying a Croudace home from start to finish has been brilliant. We were originally hesitant about the idea of purchasing a new build due to all the horror stories, and whilst we can only speak from our experience, Croudace have completely changed our view. Having been in our home almost two years now, the level of customer service from the initial reservation stage right up until now has been exceptional. We were lucky to have only a few minor snags but anything that has popped up over the two years we’ve been here has always been rectified, quickly and efficiently. Paul and Dave especially are a real credit to the company, nothing is ever too much trouble and they’re always a pleasure to deal with. We would most definitely consider buying another Croudace home in the future, but for now we’re very happy with our new home and hope to stay here for many more years to come. A big thank you to everyone at Croudace - keep up the good work!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
