Croudace Homes Braintree reviews

★★★★★ 5/5

Trustpilot

An amazing team at SilkRow

Buying a Croudace home couldn’t have been easier! The marketing team and the customer care team couldn’t be more helpful. As first time buyers, we had lots of questions and nothing was too much. Steve and Ana in the marketing suite were so kind and supportive. There is still the last phase being built and the team of builders are diligent, hardworking but most importantly friendly. The site manager was there to welcome us with the keys and has been receptive to any queries we’ve had. Everything has been perfect and we’re so glad we bought a Croudace home.

Liana · 20 January 2024

★★★★★ 1/5

Trustpilot

Complete letdown

My experience with Croudace Homes has been far from satisfactory, and unfortunately, the friendly sales team at Blakemore Manor is the only redeeming factor in an otherwise disappointing journey with this homebuilder. Lowest quality materials, poor workmanship, incompetence in some cases resulted in lots of snags and structural problems. The company's response to complaints about legitimate issues has been nothing short of appalling, showcasing a severe lapse in customer service, technical knowledge and a failure to uphold the standards in the homebuilding industry.

Customer · 20 January 2024

★★★★★ 5/5

Trustpilot

Just WOW

I’d like to thank Nikki at the Hertford site.My parents moved into their home November 2023 and they are elderly and the move was nerve racking for them especially when they sold their home and dealing with the chain.Nikki was very patient and took her time explaining everything from signing the paperwork, choosing choices and moving in. I cannot fault anything, even their home has been built and finished really well.What has really impressed me was my parents moved in a struggled with the internet, utilities, TV system and Nikki just went out her way and helped them which I’ve never seen before in a sales personMy parents were tricked by sky to have there stream box and we just didn’t notice until it turned up and Nikki knew what it was and helped sort the issue out, she helped connect the internet and advised what internet cables they need to hardwire the tab system. I have no clue and couldn’t help my parents but I am so grateful that Nikki has gone above 5 stars. My parents home is beautiful and they are so happy moving into a new home with no issues with heating, etc. all of this could not of happened if Nikki wasn’t on the case. Well done Croudace for having such a wonderful sales person Nikki

Amie · 17 January 2024

★★★★★ 5/5

Trustpilot

Happy from start to finish

Right from the start to finish and afterwards Nikki at Blakemore Manor has gone above and beyond, in actual fact beyond beyond. Very friendly, smiley and welcoming every time we popped into the sales office. We were shown all the plans in great detail, allowed us to take our time with all the silly questions and visit our lovely home as and when we were able to pending the building works. Communication from Nikki and team were spot on and Nikki knew practically all the answers to our questions and nothing was too much for her. We are truly grateful for all of Nikki’s help After we moved in she came to see how we were getting on and kindly answered more questions and she even helped us connect the hive heating so we can use the app, what really surprised me I had no clue how to set up my internet and she helped me out. I have never seen such a lovely person who made time for us and never made us feel like we were in the way or taking too much time.The knowledge she has of Croudace’s homes is amazing. The quality of our home is wonderful and only had a few minor niggles which have been sortedThank you Nikki for everything you have done for us

J.S · 17 January 2024

★★★★★ 5/5

Trustpilot

Great customer care during snagging…

Great customer care during snagging / after sales period from Tudor. Very polite, on time, and efficient. Almost two years in and all our requests have been actioned. Michelle also coordinates well. Thank you

MariaG · 4 March 2026

★★★★★ 5/5

Trustpilot

Amazing Service!

As first time buyers, we were nervous after hearing horror stories about what is like to buy a house. However our experience has been nothing short of positive! The whole process has been made enjoyable by the Sales Staff, in particular Charlotte; who has been with us since the outset. Additionally Laurie is really helpful too! Would absolutely recommend Croudace to anyone looking to purchase a New Build Home

Annie-Rose · 12 July 2024

★★★★★ 5/5

Trustpilot

Excellent service, love our new home

It’s been 2 months since we moved into our new house at Silk Row development . The whole process was made easy for us with the help of Sales Team Steve and Ana. Site Manager Tony was very professional, demonstrating how everything works around the house. He even check on us after we moved in,which was nice. Customer care has been great, The minor snags have been dealt with promptly. Only thing it would have been nice to have garden turfed.All in all we are so happy with our new house and would highly recommend Croudace Homes Ltd. Dan and Mem

Memory · 28 November 2023

★★★★★ 5/5

Trustpilot

House buying is an emotional…

House buying is an emotional transaction and often decided within the first few seconds!

Kramer · 23 July 2026

★★★★★ 5/5

Trustpilot

Fiona

Fiona, the lady on reception was very helpful with assisting me. She was very kind and professional, she went above and beyond to find certain bits of information for me!

Lilly · 24 March 2026

★★★★★ 5/5

Trustpilot

Excellent, understanding thoughtful and so much more.

As referred to in my title, so many ways that this company conduct themselves in such a professional manner, but it's actually so much more than that.The overriding feeling from the moment I started looking for a house to move into in the area was one of care, sounds like a simple thing, but it most certainly meant a great deal to me at that time. Nikki and Sarah, in particular, were just brilliant, professional, of course in every way, but also understanding and thoughtful, nothing ever seemed to be too much trouble or an inconvenience.I could go on and on as you can plainly see, but I'll skip onto the time 2 weeks ago when I moved in and you might think, well that's it then, won't have many dealings with the sales office, well nothing could be further from the truth, nothing is too much trouble for them. Any questions, problems, worries were dealt with immediately and if they couldn't find the answer they'd look into it and let me have a reply as soon as possible. I'm going to move onto the site staff in particular Joe, although to be fair to everyone else they all deserve a special thank you.As for Joe, we'll where do I start, from the day of the orientation meeting on the 13th October to the present date he has been extremely helpful, understanding and thoughtful dealing with any problems or queries I might have in an exemplary way. Nothing ever seems to be too much trouble and even though I'm sure he has more than enough on with the remaining houses to be built, he really is so helpful.I mean, I could go on and on, but I just want to say a huge thank you to everyone here at Croudace for everything you've done for me.25 Ravensdale Way SG142GZ Plot 207

Jo · 3 November 2023

★★★★★ 5/5

Trustpilot

Fantastic experience

We recently went through the process of purchasing a home with Croudace Homes and overall it has been an excellent experience.

TeeA · 22 May 2026

★★★★★ 5/5

Trustpilot

Best Pre Sales Guidance - Charlotte Theobald

I haven’t purchased a property from this developer yet, and I may or may not in the future. However, I wanted to share my experience regarding something equally important.

Hakan · 19 March 2026

★★★★★ 5/5

Trustpilot

Alin and Lukasz were great!

Croudace has an incredible staff who takes care of your house after completion. Any small bits that needed done in terms of fixing some bits here and there (painting, cleaning etc) they will do it for you. Alin and Lukasz were very helpful and came back multiple times to help me including mastic of my mirrors.

Thais · 19 December 2024

★★★★★ 5/5

Trustpilot

Great experience

There was some damage in my property caused by an exterior leak. Communication has been great with Croudace. They sent out Jason Capone - Taylor (Customer Care) who was helpful and a pleasure to be around. He did a great job with the patch-up work caused by the leak which I am very pleased with.

Oliver · 18 December 2024

★★★★★ 1/5

Trustpilot

Poor management

I purchased a croudace home in Dec 2021, i was one of the first to move in. The company still have ongoing works. I have been mis-sold and mislead on a number of things, including an EV charging point and solar panels. I also unfortunately live next door to 2 show homes and the security alarms have been going off at all hours. I have sent numerous emails and been into the show home personally a number of times to report. There is no contact number held by the security firm to contact a croudace employee. It has woken my 1 year old up numerous times. One of the sales and marketing director is rude and does not care about home owners in the slightest. I have even got an apology for any of the issues i've had, not even a small jester of good will. Ive just been told repeatedly croudace haven't done anything wrong and out right ignored.

Lisa · 2 August 2023

★★★★★ 5/5

Trustpilot

Very good experience

We have had a really good experience with Croudace, from the first contact right through to after we moved in. Nikki, Sarah and Danni in the sales office have been really kind and helpful. Once we moved in we have had a few little issues which Rob and his team have been very good at dealing with quickly and to a high standard.

Jill · 26 July 2024

★★★★★ 5/5

Trustpilot

Our First home in Didcot by Croudace ❤️

We have recently purchased our first home from Croudace and the experience so far has been absolutely fantastic.As first time buyers, we needed a lot of guidance and support throughout the process and the sales team were always super prompt and helpful. Highly recommended croudace if you are looking to buy a new home. Huge thanks to Charlotte for making the process super smooth and for answering my million questions.

A · 14 March 2024

★★★★★ 5/5

Trustpilot

A beautiful home & excellent customer care.

We were excited to commit to buy our new build home with Croudace Homes Ltd in Blakemore Manor, Hertford.This was arranged with the on-site sales team comprising Nikki, Sarah and Danni.Being a new build, the purchase process was spread across several months. During this time there were numerous meetings, emails and phone discussions with the sales team. Additionally, the Site Manager David Whittle was pleased to discuss our more technical questions with us.Throughout the entire process the purchase sequence was very positive with all our questions and requirements being answered and fulfilled very efficiently by both the sales team and site management.We have now moved into our new build home and are extremely pleased with the quality of build and finish in all respects.Very importantly the post move in after sale service has been exemplary both by the sales team, Nikki, Sarah and Danni and also by the site manager David Whittle.My wife and I would highly recommend Croudace Homes Ltd for the quality of build, together excellent sales and technical customer service, to anybody looking to purchase a new build home.

D · 13 July 2023

★★★★★ 5/5

Trustpilot

Our next chapter in our new home..

We always knew after seeing some of their other developments, that the Croudace quality and finish was excellent. Suzie, Marta and Sue's customer service from the outset of our journey to our new home, was fantastic, and now having been in our new home for a week now, we absolutely love it, exceeding our expectations. Thank you so much, would not hesitate in recommending Croudace as a new home for family and friends..Suzanne and Gary..

Suzanne · 18 October 2025

★★★★★ 5/5

Trustpilot

Fantastic service from the sales team

Fantastic service from the sales team. I first called last year hoping to buy a property but turns out I wasn’t proceedable but the lovely Nicky gave me really good advice on how we go about buying one at Hertford. All these reviews are right she is so knowledgeable and very polite and patient.I must of driven her crazy with all the calls and questions but she never rushed us at any point. We couldn’t believe when we finally brought a Croudace home and we love it everyday and cannot thank Nicky enough for all her help 5 star serviceOur home is wonderful and finished really good, minor issues which the customer care team sorted

Emily · 6 July 2023

★★★★★ 3/5

Trustpilot

Lovely house, nightmare experience

We finally moved into our Croudace home last November after reserving it in April. The process was incredibly slow, with Croudace’s conveyancers taking weeks to respond to our solicitor. At one point we received a call from sales saying our house would be put back on the market if we hadn’t exchanged by 5pm the next day - as it turned out, the reason we hadn’t exchanged was Croudace’s fault, but this was an incredibly distressing experience for us.Unlike most developers, they don’t give you any updates on the build. Even two weeks before our mortgage offer ran out they were still very vague about a completion date - we ended up having to move in with friends because we had to complete on the sale of our house without knowing if we would complete on the Croudace house before our mortgage offer ended and a new one would be an extra £600 a month. Again, I can’t put into words the stress and anxiety this caused.Our house has had a number of problems - faulty windows, patio doors needed replacing, our boiler leaked through the ceiling, the boiler then had issues with pressure (because it hadn’t been installed correctly) that cause it to expel water through the overflow pipe 24 hours a day - this took almost a month to be fixed. The lead flashing at the back of our house wasn’t lead, it was cheap tape which fell off one Friday night when it was -7c with rain and wind and the much vaunted “emergency number” didn’t deem this an emergency. Several of our ceilings need to be re-plastered, paint work in our house is appalling - not cut in properly, flecks of wall paint on the white ceiling. Croudace did do touch ups but they are so obvious that we are planning to re-paint ourselves.We had an issue with damp and green mould growing up the outside wall by our kitchen door, because water was dripping off the guttering. Someone from Croudace came out and was adamant that it was not the guttering, and was happening because it was “in shade” - it is a south facing wall. After probably two months they finally sent someone who immediately said the guttering hadn’t been installed correctly. He fixed it and the wall mould has cleared up. Our garden wasn’t finished to NHBC standards either. It wasn’t rotavated and no top soil was put down. Croudace sent someone round to rotavate but they didn’t do it properly and didn’t take the stones and building rubble away - we ended up paying a landscaper to prepare the ground before he laid turf for us.I will praise the customer care people (who always respond quickly and get repairs sorted asap) and Steve the customer care manager who covers our site - a very experienced builder and the only person we have encountered who takes a real pride in his work.My main gripe with Croudace is the unbearable noise. We have been here seven months and the disruption from building work has really impacted on my mental health and finances. I simply cannot work from home because of the disruption and am spending £100s a month driving to work when otherwise I would be able to work from home. On my days off I can’t relax in my own home and end up going out for the day to escape the noise. Other developments seem to work much faster and screen sections off to reduce the impact on residents but that doesn’t happen here and I feel unable to stay in my own home on weekdays. They’ve now begun working on site until 7/8pm on weekdays and now on weekends too - we now can’t have a lie in or enjoy sitting in the garden due to the noise. If you’re thinking of buying a Croudace home I would maybe knock on the door of someone who has already moved in and get their experiences as some sites seem to be great, but we have been very unlucky.One final point - Until about two months ago, Croudace’s trustpilot score was 3.3. There has been a flurry of five star reviews by people who have never reviewed anything before, many of whom haven’t actually bought a property from Croudace, some of whom openly admit they are trades who are employed by Croudace.

Joanne · 17 June 2023

★★★★★ 5/5

Trustpilot

Wonderful site and superb staff

I called the Hertford development and spoke to a lovely lady Nicky I was quite nervous but she was so friendly and took her time listening to me waffle on about my home in Enfield (been here 40 years) so this is a big move for me. Nicky listened to what I am looking for in my new home, she made feel very confident in myself and thinking I can do this moveShe is very knowledgeable not just the product she is selling but also gave me some advice on finding and choosing an estate agent. I felt such confidence and the need to come see the home Croudace are building/selling they sounded wonderful.Two weeks later I turned up without an appointment not know if the sales team will let me view because I went to other developers in Hertford and they just turned me away lowering my confidence.I’m so glad I went in the weekend, Nicky was in and as we walked in she had the biggest friendliness smile. She let us view the wonderful show homes and she took her time in showing me the plan and what we can buy at the price we are looking for.I am hoping to buy one of there future homes in the last phase once we sell our home but I felt happy and confident after seeing Nicky face to face.All the reviews about Nicky are true and I look forward to seeing Nicky when we purchase a house thereWell done Croudace for employing the wonderful Nicky, I have not seen this sort of service in a long while so very rare

Sammie · 16 June 2023

★★★★★ 5/5

Trustpilot

Croudace Homes Limited is simply the…Best

Croudace Homes Limited @ Silk Row Braintree is simply the best. We bought our home from Croudace @ Silk Row. The services from the sales department from the inquiry stage through reservations to completion were excellent. As first time buyers, we were scared about the process at first but the team @ Silk Row made the process seamless. Post completion services were perfect also. Kudos to the team.

Christian · 22 March 2024

★★★★★ 5/5

Trustpilot

Amazing

The sales teams were amazing. There were several properties we looked at on the Croude Ace site before we chose our property. They were patient with us and talked us through all the pros and cons of the properties that we looked at. They talked us through every step as first time buyers. Extremely helpful Honestly cant fault them at all.

Paige · 23 July 2024