Every review we hold for the Bradley Stoke office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCrooks - avoid at all costs
Appalled at the service we’ve received from CJ Hole so far. We are currently living in an uninhabitable property (paying £2250/month). The extensive black mould is exacerbating my autoimmune condition, yet the letting agents and property manager have been unresponsive to all of my communications regarding this. Despite being advertised as furnished, 2/3 of the applicants don’t work and are not getting fixed. Kevin Brent, the landlord, is a crook and hasn’t even offered us so much as a rent reduction. Avoid at all costs.
A · 26 October 2024
★★★★★ 4/5
GoogleRecently got my first home thanks to Jacob. He was great and really patient throughout the whole process. Made it as calm as possible, answering as many questions as possible. Helping me find the right property for my disabilities. Thank you so much.
Shelly · 20 March 2024
★★★★★ 5/5
GoogleAs a 'non-professional' Landlord these guys have been excellent making the process easy for us; looking after our property and ensuring any rental requirements and arising issues are acted on quickly in both parties interest. Also, with a good set of pragmatic trades available to call on where needed to deal with maintenance issues competitively.
Denis · 4 June 2024
Agent replied · 14 March 2024
Thank you for the review Denis. It is much appreciated.
★★★★★ 5/5
GoogleI had a very pleasant experience with this team. A set of competent and friendly staff. They were willing to openly communicate any concerns we had and were quick to respond and resolve them in a professional manner. After moving out, we received our deposit in less than two weeks time and without any hassle. All in all, very satisfied with this agency and would definitely recommend using their service. Special thanks to Jessica and Karen.
Bharath · 19 February 2020
★★★★★ 5/5
GoogleBuying a property from CJ Hole has been the best experience from an estate agent. Helen Dann on Sales progressions has been a true star. Chasing people and solicitors, updating and reassuring us too when needed. Don't think of going to an online agent, you will never get the customer service we got. Cannot recommend enough Helen and her team. Thank you we got there in the end.PositiveResponsiveness, Quality, Professionalism, Value
Harpist · 7 June 2021
★★★★★ 5/5
FacebookWe initially put our house on the Market with an online agent thinking that cheapest was best and that it didn't matter about the databases of clients or local knowledge because everyone looks on right move. After 9 weeks we'd had 9 viewings but no offers. So realised we had made a mistake. Whilst on the market we registered with all of the local agents in Bradley Stoke and gave them a brief idea of what we wanted. We initially viewed 2 houses with Catherine from CJ Hole. What a breath of fresh air she was, polite friendly and enthusiastic about the properties we viewing even if they weren't the best. I asked her opinion on what she thought about our house from seeing it on right move and she gave a very constructive opinion on what we needed to do to sell. One of the things which really impressed us about Catherine was that she would call us about properties that we hadn't even asked to view but she had a feel for what we wanted and what we liked and where we wanted to be. So because of this we decided to switch agents and said if anyone can sell our house it would be Catherine. Sam came on took some new fresh pictures and advised us to reduce the price. With Sam's wealth of knowledge and the trust we had in her and CJ Hole we took her advice and got the property on the market. Within 2 days Catherine had worked her magic and sold the house for a price we could afford to accept close to the asking price. We were over the moon and this enabled us to buy our next family home. But it didn't stop there sales progresser Kathy rang me every single week at the time we had agreed and sometimes even more than once a week to keep me up to date with the progress of the sale. She too has been fantastic and without her the sale would not have gone so smoothly. If we ever decide to move again we will not hesitate to call on CJ Hole. This is the 3rd time we have moved and this has been by far the best experience all down to the amazing team at CJ Hole Bradley Stoke. It proves you get what you pay for and they have earned every penny of their fee.
Peter Reid
Peter · 2 November 2016
★★★★★ 1/5
GoogleI am renting a property in Charlton Hayes, and the property is managed by CJ Hole Bradley Stoke.
Absolutely terrible…. The shower broke on the 2nd of July, today the 12th of July still unfixed. Shower unit can be bought from BandQ or Screwfix of the shelf but .
Apparently a contractor has been awarded the job and are waiting for the part. It is a shower unit not an aerospace engine, how long it take to be delivered?
This is the ONLY shower in the flat.
I asked today if someone can actually go and get it from screwfix but the answer was no , basically stay and stink even if I pay £1000 per month
Appalling and unprofessional, from a bunch of underpaid young people which they call themselves professional!
Alex TeodoruNegativeQuality, Professionalism, Value
Bobby · 31 May 2022
Agent replied · 30 May 2024
Thank you for your comments, we always welcome feedback from clients.
As you are aware from our conversation today your property manager obtained a quote from the plumber and obtained authorisation from the landlord the same day that you reported the issue with the shower, 2nd July 2021. The new shower was ordered on Monday 5th July and the contractor was initially advised by the supplier that it would arrive in 2-3 days. Sadly this was then extended to 3-7 days. The shower is due to arrive Wednesday/Thursday and the plumber will fit it as soon as it arrives.
The shower concerned is only available to order and is unfortunately not something that can be picked up in-store from Screwfix, B&Q etc. It is better to fit the exact same shower so the size matches and is also is like for like on quality.
We do note that there is a 2nd bathroom in the property with a bath so hope this hasn’t been too inconvenient but do appreciate that it hasn’t been ideal. However we hope you can see that everything is being actioned by all parties as soon as possible.
★★★★★ 1/5
GoogleI am renting a property in Charlton Hayes, and the property is managed by CJ Hole Bradley Stoke. Absolutely terrible…. The shower broke on the 2nd of July, today the 12th of July still unfixed. Shower unit can be bought from BandQ or Screwfix of the shelf but . Apparently a contractor has been awarded the job and are waiting for the part. It is a shower unit not an aerospace engine, how long it take to be delivered? This is the ONLY shower in the flat. I asked today if someone can actually go and get it from screwfix but the answer was no , basically stay and stink even if I pay £1000 per month Appalling and unprofessional, from a bunch of underpaid young people which they call themselves professional! Alex Teodoru
Bobby · 27 March 2022
Agent replied
Thank you for your comments, we always welcome feedback from clients. As you are aware from our conversation today your property manager obtained a quote from the plumber and obtained authorisation from the landlord the same day that you reported the issue with the shower, 2nd July 2021. The new shower was ordered on Monday 5th July and the contractor was initially advised by the supplier that it would arrive in 2-3 days. Sadly this was then extended to 3-7 days. The shower is due to arrive Wednesday/Thursday and the plumber will fit it as soon as it arrives. The shower concerned is only available to order and is unfortunately not something that can be picked up in-store from Screwfix, B&Q etc. It is better to fit the exact same shower so the size matches and is also is like for like on quality. We do note that there is a 2nd bathroom in the property with a bath so hope this hasn’t been too inconvenient but do appreciate that it hasn’t been ideal. However we hope you can see that everything is being actioned by all parties as soon as possible.
★★★★★ 5/5
allAgents"Helen at CJ Hole was a joy to ..."
Helen at CJ Hole was a joy to deal with, our Progression team person.
We were pleased to deal with a brick and mortar estate agent rather than an online one, where they don't have a progression team.
In theses days of Covid progression was very slow and certainly needed Helen and her team pushing it along. We got there in the end. A big and hugs thank you.
Steve · 1 April 2021
★★★★★ 5/5
GoogleI have used the property letting and management service at CJ Hole Bradley Stoke for several years. They have been very helpful and have always managed to find good tenants quickly. The property management service has also been excellent and they provide regular updates as well as being quick to answer questions and deal with problems. Overall, all the staff have been extremely friendly and helpful, and I would definitely recommend their services.
Disclaimer: although these views are entirely based on my own experiences, they have specifically asked me to leave a 5* Google review on two occasions.
Richard · 4 June 2024
★★★★★ 5/5
GoogleWe are currently house hunting and Taylor has been great, providing us with info and keeping us in the loop of any new houses that fit our criteria. He's been happy to answer any of our questions and making what is a stressful process, especially as we are relocating, a lot easier. Thanks Taylor 👍PositiveResponsiveness, Professionalism
Sara · 29 May 2022
★★★★★ 1/5
GoogleOne of the worse estate agency in Bristol for sure, I have filled out the online application twice for the 26 epsom close before anyone else but with no reason my application was rejected I lost two opportunities while I was waiting for this property, I have been told by one of the staff that will let me know before anyone else's, lie after lie.
Bayan · 20 February 2023
Agent replied
Thank you for your review. Having checked we didn't receive your first application as you hadn't signed it. Your 2nd application was received and sent to the landlord but they decided it wasn't suitable for them. We are sorry that this was the case, but unfortunately this was not our decision. We wish you well with your search. CJ Hole Bradley Stoke.
★★★★★ 5/5
GoogleThe C J Hole team provided a good service with advertising the sale of my house. They were also very helpful acting as a go between myself the buyers and solicitors. A big thank you for their help and knowledge.
Mark · 8 October 2025
★★★★★ 5/5
GoogleCJ Hole, specifically Karen and Rachel, have been excellent support throughout our tenancy as the property managers on behalf of the landlord. They have ensured we have been provided with quick resolutions to any issues (maintenance or otherwise) providing an accommodating service which can be exceptionally rare in rentals.
Olivia · 20 March 2024
Agent replied · 8 April 2023
Thank you for your feedback Olivia. We are really pleased to hear that you are happy with the service you are receiving.
★★★★★ 5/5
GoogleI’ve used CJHole Bradley Stoke as a Single property landlord for a number of year. I’ve always had good, prompt, efficient service with limited gaps between tenants. I recently had a refurb done, which they handled on my behalf and again an excellent service. I would definitely recommend them.
Steven · 20 March 2024
Agent replied · 3 May 2023
Thank you for the review Steve. We have always enjoyed working with you.
★★★★★ 5/5
GoogleWe are currently house hunting and Taylor has been great, providing us with info and keeping us in the loop of any new houses that fit our criteria. He's been happy to answer any of our questions and making what is a stressful process, especially as we are relocating, a lot easier. Thanks Taylor 👍 …
Sara · 27 March 2022
★★★★★ 5/5
GoogleWe recently bought a house via CJ Hole and the experience was great very professional very quick to help and a friendly team
Taylor Sweet was a massive help and we appreciate all his help and assistance I would highly recommend using CJ Hole for you buying or letting needs
Regards Mr FrostPositiveProfessionalism
Lee · 15 July 2022
★★★★★ 1/5
GoogleVery bad. I do not recommend this agency, they will ask you 100 questions and then tell you that you are not a good fit. And especially, a not very smart woman is sitting at the reception, she will answer the phone, she will write down …
Iryna · 20 March 2024
Agent replied · 20 March 2026
Good afternoon. Thank you for taking the time to review us, although we have no record of you on our applicant database, therefore I must assume it could have been another agent. Please call us on 01454626300 to discuss further if required. Regards, CJ Hole.
★★★★★ 4/5
GoogleRecently got my first home thanks to Jacob. He was great and really patient throughout the whole process. Made it as calm as possible, answering as many questions as possible. Helping me find the right property for my disabilities. Thank you so much.
Shelly · 7 May 2023
★★★★★ 5/5
GoogleI recently transferred my portfolio of properties to C J Hole. The transfer went very smoothly with very little fuss. The staff are very professional and have full knowledge of the rules and regulations that come with letting property in this day and age. I have had feed back from several of my tenants who were very satisfied with the way that CJH handled the transfers. One of my properties was vacant and a new tenant was found within days. I highly recommend CJH.
Jaguar · 29 August 2019
Agent replied
Thank you for your review. The whole team here at CJ Hole work hard to give the best service we can to our Landlords and tenants. It is great to hear that you would recommend us and that your tenants are happy!
★★★★★ 5/5
GoogleWe have used CJ Hole as our letting agent for our rental property for over 10 years now. The communication from the team is excellent and they always give useful advice when we aren’t sure what to do. Whenever a tenant gives notice, they are straight onto remarketing the property for us and in the whole time I don’t think we’ve had more than a few days gap between tennants. We receive regular reports regarding the state of the property from their thorough inspections, with any areas of concern brought to our attention. We can rest easy knowing that all our legal obligations as landlords are complied with as CJ Hole are up to date with all this. They have made being a landlord very easy with the fully managed service. They arrange everything when we don’t have the time or inclination to, and keep us fully informed along the way. We’ve certainly had no reason to look for any other agent in Bradley Stoke to let our property for us. The team are all so lovely and friendly and it’s nice to speak to the same familiar voices.
Joanne · 29 August 2019
Agent replied
Thank you for your kind review, Jo. It is a genuine pleasure for us to look after your property and it is great news that you are so happy with our service. Here’s to the next 10 years!
★★★★★ 5/5
GoogleWe recently bought a house via CJ Hole and the experience was great very professional very quick to help and a friendly team Taylor Sweet was a massive help and we appreciate all his help and assistance I would highly recommend using CJ Hole for you buying or letting needs Regards Mr Frost
Lee · 27 March 2022
★★★★★ 5/5
GoogleWe are currently house hunting and Taylor has been great, providing us with info and keeping us in the loop of any new houses that fit our criteria. He's been happy to answer any of our questions and making what is a stressful process, especially as we are relocating, a lot easier. Thanks Taylor 👍
Sara · 16 September 2021
★★★★★ 1/5
TrustpilotAvoid them at all costs!!!
This is the worst estate agent in the whole of the United Kingdom that I ever had the misfortune to deal with. Crooks of the highest order, they only cater to the landlords’s interests and tenants hold no value in their eyes.They made me pay £500 as cleaning costs for a property which was left spick and span, and actually wanted me to pay £675 when hardly any cleaning was required apart from the garden which needed mowing.Even the person from the Deposit Protection Service noted that the property was left in the same condition as it was when we first moved in, but the stupid person that I am, I went and paid whatever they asked for. I am so angry at my naivety. The people working in their Lettings section have no qualms and very little conscience!
Munmun · 25 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
