Trusted Agent profile · Bradford, West Yorkshire
Verified
★★★★★
360 reviews across 4 platforms
65 Darley Street, Bradford, West Yorkshire, BD1 3HN
Part of Whitegates, see every office.
Whitegates's office in Bradford, West Yorkshire, at 65 Darley Street, is rated 4.0 out of 5 across 360 reviews on four platforms, including 252 Google reviews rated 3.9.
252
Reviews on Google
This office
15
Reviews on Facebook
This office
43
Reviews on Trustpilot
This office
50
Reviews on allAgents
This office
Since opening in 1979 we've helped thousands of customers like you buy, sell, let and rent property in Bradford and the surrounding area. How did we get to where we are today? We describe Whitegates Bradford with three key words: Professional, Knowledgeable and Trustworthy. Our team of 12 incredible staff gets those traits across and we're proud to be serving the local property market. We deal primarily with BD1 all the way through to BD18 properties, so you can be sure to find something anywhere in the city. If you're on the lookout to move in the near future, why not visit the office, give us a call or drop us an email? We'll be delighted to help you find your next dream home.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
5/5
allAgents"Really happy with the service ..."
Really happy with the service from Ella. Definitely will be using Whitegates again because of Ella.
Many thanks Shaukat, I appreciate your review & Well Done Ella. Regards Ian
5/5
TrustpilotFirst class property management
I've used Whitegates Bradford to manage my rented property for 4 years until I decide to sell it this year. They were excellent from start to finish taking away any problems or hassles that being a landlord can bring. From finding and vetting tenants to dealing with any repairs, answering tenant queries to collecting rent, they were first class.
Hi Hazel, Many thanks for your review. It's especially welcome as it has come from what is fair to call you a 'Reluctant Landlord' I remember suggesting to Allan, that you would be better renting (Rent to Buy) so you would not miss out on your current home that was on the market at the time. He said.. "Well you'll have to convince Hazel then". Got to say, I'm so pleased it all worked out so well. Although with hindsight, I should have charged you for the sale as it was sold to my Tenant! Can't believe it's 4 years though. Just now need to convince you to consider a buy to let property now... think of the children and University fees.... All the very best and thanks again, it's been a pleasure. Take care. Ian
5/5
allAgentsI have sold my property from
I have sold my property from abroad with them. It was not easy, as the first buyers were messing around ( not their fault). They kept me informed through the whole process and were very professional asking all my queries promptly. They gave me an asking price I was happy with, and their fee was very reasonable too. I can 100% recommend and would use again if I had too. Thanks from Spain
5/5
allAgents"I have sold my property from..."
I have sold my property from abroad with them. It was not easy, as the first buyers were messing around ( not their fault). They kept me informed through the whole process and were very professional asking all my queries promptly. They gave me an asking price I was happy with, and their fee was very reasonable too. I can 100% recommend and would use again if I had too. Thanks from Spain
1/5
GoogleEmailed us about a house that we fell in love with for a viewing so we accepted the viewing for the 17th to email them they day of the viewing for them to tell us they double booked us as we were no longer allowed to view the propertyNegativeProfessionalism
Really Sorry.! I missed this review. Crazy COVID times. No excuses though.
1/5
GoogleTake Maria off the phones. I've never met a salesperson so impolite. You'd think she's selling bad manners not property. I most definitely will not be calling back, and judging by the other reviews, I won't be expecting a callback either. Customer service training is most definitely needed.NegativeProfessionalism
Hi Callum, I'm really concerned yet extremely surprised to read your comments. I will discuss this with Maria. I have to say though this is a first such comment I have had in the 2 years Maria has been with us. I think she will be very upset to hear of your comments.
5/5
GoogleI was looking for a house and Aimee helped me a lot! Within a short period of time she found me the best property I could ask for, she is one of the best estate agents I could ask for and I couldn’t choose anyone else that is better than another I’ve dealt with before!!!!
Dear Benjamin, Excellent news. I will give Aimee a pat on the back from me too. Many thanks. Ian
1/5
GoogleTake Maria off the phones. I've never met a salesperson so impolite. You'd think she's selling bad manners not property. I most definitely will not be calling back, and judging by the other reviews, I won't be expecting a callback either. Customer service training is most definitely needed.
Hi Callum, I'm really concerned yet extremely surprised to read your comments. I will discuss this with Maria. I have to say though this is a first such comment I have had in the 2 years Maria has been with us. I think she will be very upset to hear of your comments.
5/5
TrustpilotThank you James!
James, was extremely helpful throughout my house sale with Whitegates. He explained everything in a clear and easy way to understand and made me feel comfortable throughout the process. He was very helpful and responsive if I had any questions and very polite and pleasant.
Hi Jane, Many thanks for your review. As a business owner its extremely gratifying to get such positive feedback. Regards. Ian
5/5
GoogleJust a quick note to say how impressed I was with Max on Saturday morning. He has a very relaxing, friendly and confident manner - most reassuring. It's great to see someone who clearly enjoys his job.
Hi Jim, Yep even on the Saturday rota! thanks for your review. Ian
5/5
GoogleI purchased a property off WhiteGates Bradford I was the first time buyer l had no clue at all what to do and how to do it but Gemma Robinson help me step-by-step she was unbelievably friendly and helpful I never felt worried calling Gemma if I needed some help Thank you
Hi Simon, Many thanks for your review. I hope you are settling in and that the house you purchased is now a lovely home for you. All the best for the future. Regards Ian
5/5
GoogleI purchased a property off WhiteGates Bradford I was the first time buyer l had no clue at all what to do and how to do it but Gemma Robinson help me step-by-step she was unbelievably friendly and helpful I never felt worried calling Gemma if I needed some help Thank you
Hi Simon, Many thanks for your review. I hope you are settling in and that the house you purchased is now a lovely home for you. All the best for the future. Regards Ian
5/5
FacebookIan and the team have looked after my sons house for the past three years, couldn’t have managed this without them. Problems with the house , problems with the tenant. All sorted with the utmost professionalism.
1/5
GoogleNever ever get property for Rent from this Agency on the end of Tenancy agreement they will deduct all your deposit to renovate the property to make Landlord Happy Totally Avoid from this Agency they will charge u for everything even was not your fault
Dear Mr Zubair, We are always in the middle of the Tenant - Landlord relationship and we as Whitegates do not benefit 1p from Bond returns. The funds are split Tenant/Landlord and/or Contractors where works are required. As part of our DPS Scheme Membership independent arbitration is always available to either party, should they not agree with our proposals. Regards. Ian
1/5
GoogleNever ever get property for Rent from this Agency on the end of Tenancy agreement they will deduct all your deposit to renovate the property to make Landlord Happy Totally Avoid from this Agency they will charge u for everything even was not your fault
Dear Mr Zubair, We are always in the middle of the Tenant - Landlord relationship and we as Whitegates do not benefit 1p from Bond returns. The funds are split Tenant/Landlord and/or Contractors where works are required. As part of our DPS Scheme Membership independent arbitration is always available to either party, should they not agree with our proposals. Regards. Ian
1/5
GoogleBeen asking to book viewing. Filled about 5 application forms and just got told we'll be in contact and nothing... Weeks of contact just to view cheapside chamber flat. Keep calling constantly and nothing. Awful agency
Hi Nemsie, Have you actually used Whitegates Bradford?! I think not. Ian
1/5
FacebookI have tried to rent a property a few times.. bad experience every time, customer service is pants. no one every replys to you. so yes I'm a little annoyed today but more so that the manager wouldn't speak to me and now not returned my call. prob knowing there procedure was wrong...I was told I was first on a list to view a property ( would have been perfect) but they didn't have keys back. so today a week on I called to chase it up... oh sorry its unavailable and an application all ready put in ... how when i still haven't viewed it....
5/5
GoogleThis is one of the best letting agents I have experienced so far, they have got high level of professionalism and very proactive to every complaints from their clients relating to their property..will definitely recommend them
Hi Olamide, Thank you. Sorry for the delay in responding. We have a good team of contractors who do their very best to attend to matters quickly. Thanks again. Ian
5/5
allAgentsFantastic experience, great
Fantastic experience, great communication from the team, special thanks to Max, always gets in touch and responds promptly, lovely manner.
5/5
Googlewe used Whitegates Bradford to manage our rented property. From finding and vetting tenants to dealing with repairs, and ensuring rent payments they were top class. Being a landlord can at times be difficult but Whitegates took any hassles away and made being a landlord very easy. They are extremely professional and very conscientious and I would have no qualms about recommending them to anyone. I always thought I'd avoid property management fees and deal with everything myself but with Whitegates it's worth every penny. A credit to the industry
1/5
allAgentsAmateurs
Okay, so not only did they attempt to try to keep the bond of a previous tenant and push costs from BEFORE their tenancy - who I managed to protect. Then they simply breached their contract and allowed contractors to carry out jobs without asking for quotes, and then not even inspecting if the work was carried out. Pushed the invoices over to me and expected to pay despite the jobs not having the landlords authorisation!! A decent and professional agent would always ASK for a contractor quote and run it by a landlord if they valued their client. Huge internal staff training and management alert with this branch. How would anyone like an invoice just shoved into their face and expected to pay?
1/5
allAgentsAs a landlord with the
As a landlord with the 'fully managed' option I can honestly say they are extremely poor. The service was poor and failed to inspect my property which they were paid to do, when I checked it myself it was in a poor state and the tenant had to be evicted. They refused to deal with the abusive tenant and due to negligence in the check in/out process I was left with the bill with just £60 from the bond despite thousands to put the property right. The work done by their so called joiner was atrocious and had to be re-done by professional painters, cleaners etc. Shocking, avoid at all costs!
5/5
GoogleAs a tenant I would recommend Whitegates Bradford. Any maintenance requests were responded to in a timely manner and phone calls and emails actioned quickly. The team were generally helpful and polite.
Cheers Avril. I appreciate your comments. Many thanks. Ian
1/5
allAgentsAbsolutely terrible, I had to
Absolutely terrible, I had to constantly chase them up to get them to do anything at many points throughout the process of even making the application, for them to consistently ignore me and make the repeatedly used excuse of the employee handling your application has been off for the past few days. Then once the application came back from the separate agency handling background and credit checks, they never even bothered to contact us to let us know it was successful, I had to call in two weeks after we submitted the application, for them to again make the aforementioned excuse, promise contact that day, for me to, again, have to contact them the following day. The icing on the now likely moldy cake was the employee handling our application blaming the separate company for not delivering the the report until that day, when I had confirmation of the returned report the day before, by a receptionist. I implore landlords of Bradford, please avoid this company, they charge your tenants at every possible opportunity and delay how long your property is off the market through sheer incompetency. I cannot speak for Whitegates as a whole, but this branch seems to treat customers like numbers in a bingo machine, maybe you'll get lucky and have your application dealt with today.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
