Every review we hold for the Bradford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI reported a roof leak in early…
I reported a roof leak in early December 2023. The repair was booked in as Urgent and, in accordance with the landlords policy the repair should have been dealt with withing 5 working days.It is now 3rd Feb 2024. The repair has not been completed. Meanwhile the rain continues to seep into my kitchen via the loft unabated. Our Estate Manger is on long term sick so we must contact the Area Manager when there is a problem.Anchor employ Equans as the main contractor. To date Equans, have cancelled 3 dates they promised to complete the repair.In my view, the standard of service offered by Anchor hanover is appalling and I strongly urge that there is need for the organisation to rewrite their own mission statement to fit actual operations. I would support the petition demanding an investigation into Anchor Hanover group.
Rita · 3 February 2024
★★★★★ 5/5
Trustpiloti was treated well by the manager…
i was treated well by the manager Nicola Berryshe is in my view what all your managers should aspire to. she is so professional in every aspect of her post.
Keith · 13 December 2024
Agent replied · 24 December 2024
Dear Keith Edward Smith,Thank you for your review. We're delighted you're enjoying living in your new home and we will ensure that your comments are shared with Nicola.
★★★★★ 5/5
TrustpilotWonderful Experience
What made my experience great was the welcoming atmosphere created by the Location Manager.The general environment was clean and my apartment was clean and well maintained. Although I had loads of forms to complete it was worthwhile. I got to talk to the location manager and got a good understanding of what independent/ sheltered living was all about. So far- I am enjoying the experience of living in an Anchor apartment- a great way to living a comfortable lifestyle .
Henri · 13 November 2024
Agent replied · 24 December 2024
Dear Henri,Thank you for your review! We're delighted you're enjoying living at your new Anchor Property and that the manager has been most helpful.
★★★★★ 1/5
TrustpilotAnchor Hanover Group routinely use…
Anchor Hanover Group/Anchor routinely use their tenants illegally and maliciously target other "inconvenient" tenants - on Anchors behalf.If you find yourself as an Anchor tenant - being maliciously targeted, bombarded by excessive demands for entry into your Anchor flat/room by Anchor and its managers/contractors/surveyors/inspectors/Environmental Health officers, repeated failed visits not honoured by Anchor etc, if your are maliciously and horribly falsely accused by Anchor, if you have received an ASB or other written threats from Anchor for something you are not guilty of, if you feel terrorised by Anchor or any of its goons/bullies, if tenants are repeatedly telling lies about you and smearing your character, if you are repeatedly falsely accused or secretly investigated by Anchor for massive noise, blocking drains, various smells, apparently running illegal businesses, illegal drugs, ASB, if Anchor advisewd people to sneakily report you to your local council, and numerous other false accusations and skewed, one-sided investigations by Anchor against you for just speaking up abot matters Anchor want you to be silent about.......be very concerned ....you are being terrorised and set up for eviction and ruin and could be made ill or suffer the ultimate fate of a behind the scenes poisonous and above the law...."Anchor Customer Relations" ...iow Anchor/Anchor Hanover Group Head OfficeAnchor maliciously targets and terrorises Anchor tenants who speak up for basic safety and service charges etcAnchor have no limit as to what they will do to tenants who ask for basic tenancy rights to be respected, Anchor uses anti social disruptive tenants against innocent respectful tenants as a weapon.Anchor can frame you using unscrupulous, evil or mentally - ill tenants.... to make false reports about you/terrorise you.Anchor "builds a file" on innocent tenants by encouraging other tenants to fabricate falsehoods about tenants they want illegally evicted and worse.We have 4 years of it so far unresolved, and we have written to the length and breadth of the country about it.Never give up ....and never be forced out of your tenancy..... by illegal actions and fabricated "files/reports/false accusations" by Anchor/Anchor Hanover Group.
Joe · 11 November 2024
Agent replied · 24 December 2024
Dear Joe Sensible, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 2/5
TrustpilotSheltered housing
Sheltered housing. Regular inspections. Smoke alarms start bleeping 5am Saturday morning. Sets off call system. Can't help until Monday. Eventually they get a fix it man to come change batteries. "Haven't you got neighbours who can help". NO. Suggested by them , if befriend anyone get a police check. In case dodgy. Duty of care , don't think so. Saturday night 9pm smoke alarms start going off.For no rhyme or reason. They call the fire brigade. They have to change batteries again. Not fitted properly by fix it man. Headache.
Laura · 10 November 2024
Agent replied · 24 December 2024
Dear Laura,Thank you for your review. Our Customer Relations team will be in touch over the next few days.
★★★★★ 5/5
TrustpilotA good move
I had been watching & waiting for these flats to be built since 2023 & couldn’t believe how lucky I was to be offered one.
NannyAnnie · 27 May 2026
Agent replied · 4 June 2026
Thank you for your lovely review. We’re really pleased to hear how supportive Penny and Jen were during a challenging time, and that they helped make the move as smooth as possible. It’s wonderful to know you’re enjoying your new apartment and that it’s already beginning to feel like home. We wish you lots of happiness in your new home!
★★★★★ 1/5
TrustpilotDisillusioned
Thoroughly disillusioned, disappointed and disgruntled with Anchor. Routine repairs and maintenance are almost non existent. There is little to show for the exorbitant management fees and service charge fees. The most unprofessional organisation I have ever come across, using mediocre contractors for overdue major projects.
Homeowner · 23 March 2024
Agent replied · 12 June 2024
Thank you for leaving a review. We are sorry to hear about your experience with the repairs service. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotStaff are great and made the process…
Staff are great and made the process easy
Customer · 19 September 2026
Agent replied · 12 June 2024
Dear Customer,
Thank you for your review. We're delighted to hear that our staff made the process easy and provided great support throughout. We appreciate you taking the time to share your feedback and hope you continue to enjoy living in your home.
★★★★★ 5/5
TrustpilotGd housing
It's been a joy moving into anchor property
Paul · 19 September 2026
Agent replied · 12 June 2024
Dear Paul,
Thank you for your review. We're delighted to hear that moving into your Anchor home has been such a positive experience. We appreciate your feedback and hope you continue to enjoy living in your new home for many years to come.
★★★★★ 1/5
TrustpilotIgnored by Anchor Housing
My father bought a flat at their site in Alton, Adam’s Way. The leasehold needed renewing. Anchor was so slow at dealing with it he nearly lost the sale of the person buying his old home. To prevent the chain breaking He’s moving today and has to put everything in storage because he couldn’t complete. Estate agents and solicitors have left dozens of emails and messages but Anchor doesn’t respond. I’ll be writing an official complaint about their terrible service once he’s in his flat.
Iain · 1 November 2024
Agent replied · 24 December 2024
Dear Iain, Thank you for leaving a review. We're sorry to hear about the experience you've had. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 2/5
TrustpilotNo Help When Help Needed.
I registered with this retirement housing company in 2012.I have lived in my current private rental home since 2009.In April of this year I was given a Section 21NO FAULTS eviction notice as the owner wanted to sell. I wrote to Anchor to ask if they had any homes they could offer me urgently. What has followed is a series of forms all asking the same thing. Where do you live? Address for your landlord? How long have you lived there? Meantime whilst I am being assessed repeatedly my account is frozen. So when I need an offer more urgently than before I am banned from getting any. I called today again after receiving the same form from the same assessment team AGAIN. The highly trained person I had today seemed to think I was LIVING with my landlord and practically accused me of being in arrears with my rent hence the eviction. For a charity receiving charity tax breaks I did not find her very charitable. So for the record Anchor Housing. A Section 21 is a NO FAULTS eviction. NOT to be confused with a SECTION 8..rent arrears eviction. As my background is legal I would be happy to run a one day seminar to explain in more detail the difference to any one employed at Anchor who is deaf to the facts. The word defamation sprung to mind during our chat. Good luck to all who reside or hope to reside within their hallowed walls.
MSEILEENBARTON · 31 October 2024
Agent replied · 24 December 2024
Dear MSEILEENBARTON, Thank you for leaving a review. We're sorry to hear about the experience you've had. We've requested more information from you so we can look into this. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 4/5
TrustpilotAnchor sign up
Anchor made my tenancy sign up pleasurable and helpful. They went through everything I needed to know and were thorough from beginning to end.
Debbs · 1 June 2026
Agent replied · 4 June 2026
Hi Debbs, thank you for your lovely review. We’re really pleased to hear your tenancy sign‑up was made easy and that the team were helpful and thorough from start to finish. We wish you lots of happiness in your new home!
★★★★★ 5/5
TrustpilotFriends
When I moved to anchor I found out that they are very helpful and friendly and there was nothing that they couldn't do to help. That is what I think of anchor and the people that live here as well.
Ms · 20 June 2024
Agent replied · 24 August 2024
Dear Ms Wetter,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear our colleagues were helpful and supportive. We wish you the best of luck in your new home.
★★★★★ 1/5
TrustpilotTo anybody who is considering moving to…
To anybody who is considering moving to an Anchor property, beware. Whilst the actual apartment is very good and comfortable, the behaviour of Anchor Management is appalling for their absence and stonewalling. Our estate has been neglected for years despite various promises of "action". In spite of this, they have recently arbitrarily increased our service charges by a considerable amount. When we challenged Anchor, they have consistently stonewalled us. You would NOT get value for money. Our extortionate service charges are used to fund the establishment of new luxury estates and letting ours go to pot.
GIULIANA · 12 January 2024
★★★★★ 5/5
TrustpilotA very good housing company to deal…
A very good housing company to deal with, the staff at Head Office were very helpful, the Location Manager at Beverley Court was excellent, she had good experience and was able to answer questions, that gave us confidence with Anchor.Would recommend Anchor.
Ken · 12 May 2024
Agent replied · 12 June 2024
Dear Ken,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your home and that the location manager has been very helpful.
★★★★★ 5/5
TrustpilotIt is a great place
It is a lovely place to live near shops
Kathleen · 11 September 2026
Agent replied · 25 September 2026
Dear Kathleen,
Thank you for your review. We're pleased to hear that you're enjoying your home and that the location is so convenient, with shops nearby. We appreciate you taking the time to share your feedback and hope you continue to enjoy living with us.
★★★★★ 5/5
TrustpilotNew flat
No problems moving in
Mr · 12 October 2026
Agent replied · 13 October 2026
Dear Mr Entwistle,
Thank you for your review. We’re so pleased to hear that everything went smoothly with your move.
★★★★★ 1/5
TrustpilotDisappointing is an understatement
We were given a month's notice to move from one property to the next, only to find the property had not been cleaned. We were offered £150 towards decorating which cost us over £600. We also found the plaster fell off one of the walls but as a non emergency repair would have taken anywhere up to a month. We found a problem with the lights but because of the time to get it looked we got an electrician in at our own cost. He found the wires had burnt and fixed the problem. We then had to get permission to have our own lights put up which is a process we could have done without. The walls still have not been sorted except for the repair I done myself. The toilet blocked and also the sinks and shower, we eventually got a plumber out who does not know if he has rectified the problem as he believes it is an outside blockage. We firstly rented a property from Hanover but since the take over by Anchor the quality has gone downhill but not the rent or service charge.
Mr · 21 October 2024
Agent replied · 25 October 2024
Thank you for leaving a review. We're sorry to hear that you've not had a great experience and encountered issues. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516, Monday to Friday 8am - 6pm, or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 3/5
TrustpilotInherited from previous tenant
The previous tenant, deceased, had a family who did not leave the property as they should have. All windows were covered in leaded strips, which I doubt had permission. After waiting 3 weeks for it to be removed I started the job myself! Same waiting time for a mirror to be installed in the bathroom. The family removed a fake fireplace and hearth, leaving a gap in the floor not covered by existing flooring. A horrendous pendant light fitting is still awaiting removal due to asbestos, so I am told. My opinion is, Anchor should have done better. The manager has done as much as possible, having made numerous phone calls on our behalf.
Customer · 19 October 2024
Agent replied · 25 October 2024
Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 1/5
TrustpilotWorst possible place to leave any…
Worst possible place to leave any relative, due to their incapability ive just lost my grandmother as they couldnt provide the care they apparently offer, staff incapability ment my grandmother passed after a infection. Permanent issues with the flat, only a couple of staff can actually be bothered frequent accusations and permanently asking for donations for repairs that should be covered by them , basically taking advantage of pensioners avoid these if you want your relatives alive.
Liam · 2 December 2024
Agent replied · 24 December 2024
Dear Liam, Thank you for your review. We are very sorry to hear about your grandmother. So we can investigate further and relay the review to the appropriate team, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotI’ve just moved in and I’m very happy…
I’ve just moved in and I’m very happy with Anchor. Everyone has been friendly and the manager has been very friendly and helpful.
Tina · 1 June 2026
Agent replied · 4 June 2026
Hi Tina, thank you for your lovely feedback. We’re really pleased to hear you’ve settled in well and that you’ve found everyone friendly and the manager so helpful. We wish you lots of happiness in your new home!
★★★★★ 5/5
TrustpilotVery pleasant helpful people good…
Very pleasant helpful people good customer communication
Dawn · 18 September 2026
Agent replied · 25 September 2026
Dear Dawn,
Thank you for your review. We're pleased to hear you found our team pleasant, helpful and communicative. We appreciate you taking the time to share your feedback.
★★★★★ 4/5
TrustpilotThe manager was very helpful and…
The manager was very helpful and supportive.
Anna · 18 September 2026
Agent replied · 25 September 2026
Dear Anna Grey,
Thank you for your review. We're pleased to hear the manager was helpful and supportive. We appreciate you taking the time to share your experience with us.
★★★★★ 3/5
TrustpilotWhat you need to know
Listen to what people say. If you have a meeting with your manager and ask questions are there any majorworks planned for the estate. We get no reply. That question was asked in September. We have asked to modernised the common room but again no answer. That question was asked twoYears ago. Nobody comes to see thisEstate only go to estates in the north. Is what we read on estate news theyShove through your letter box
Mr · 13 December 2024
Agent replied · 24 December 2024
Dear Mr R Mole, We're sorry to learn that you've not been listened to. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
