Every review we hold for the Bradford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCoatham Lodge , Redcar
My parents moved into their flat over 10 years ago. Initially I was sceptical this was the right move at the time. However it has turned out to be the best thing they could have done. Sadly Dad passed away 9 years ago leaving Mum on her own the flat. Allison the manager couldn’t have been more supportive which helped us all feel much better about Mum being on her own. Having your own front door is fantastic , giving privacy and independence. Security when going away . And peace of mind for the family if we are away on holiday that Mum is safe and secure.The social club is second to none and gives residents a variety of things to join in with throughout the year if they want to. I personally can say I’ve had some great New Years Eve celebrations there. Throughout lockdown Allison and her husband have been fantastic and made sure all residents have had access to food and any other essentials they required. My Mum and family could not recommend this particular Anchor development enough, it provides wonderful support to everyone when required whilst everyone keeps their own independence.
Jayne · 5 June 2021
Agent replied · 12 June 2024
Hi JayneThank you for taking the time to leave your lovely feedback for us.Its great to hear that your Mum is happy living with Anchor Hanover, and that Alison has done such a fantastic job during a difficult time for all.Kind RegardsChantelle
★★★★★ 5/5
TrustpilotMy mum is happy and so am I.
My mum has lived in Gainsborough Lodge, Worthing now for nearly 6 years. She is happy in her flat and Nicola the Manager is very approachable and extremely helpful when on duty. If there is a problem Nicola will sort it out. The communal areas are always clean and tidy, and the gardens are well kept. Through lockdown I felt mum was safe. Information leaflets have been up to date and distributed around to keep everyone in the loop. I have found the other residents friendly and chatty when I visit my mum most days. All in all this is a great place for my mum.
Rachel · 26 May 2021
Agent replied · 12 June 2024
Hi RachelThank you for taking the time to leave your feedback for us.It's great to read that your Mum is happy living with Anchor Hanover and that Nicola is doing a great job at Gainsborough Lodge.Kind RegardsChantelle
★★★★★ 1/5
TrustpilotDo not rent from this housing the flats…
Do not rent from this housing the flats are small there is hardly any storage they take anyone as tenants the noise at times from other tenants is unbelievable tall they care about is £££££.No sympathy empathy some off the advisors at h.o are vile you have to know how to stand up for yourself regarding this money grabbing can’t careless housing..
Patricia · 4 June 2026
★★★★★ 5/5
TrustpilotThe power of kindness.
I was struggling with filling in a very long,complicated and important form which could only be completed online. I mentioned my difficulty to our scheme manager who immediately offered to help me when she had finished work that evening. She spent two long, laborious hours completing the form, with patience, knowledge and good will and made me feel that she was very happy to help. I had been struggling on my own and her unhesitating help was heart-warming. Thank you Kate.
Cheryl · 6 May 2021
Agent replied · 12 June 2024
Hi CherylThank you for taking the time to leave your great feedback for us.Its great to hear that Kate has been able to provide some valuable support for you.Did you also know that our BeWise service can provide free and confidential support to all of our residents when applying for, and understanding benefit entitlement?They're also great for switching energy companies, getting our residents safe and secure online and supporting with adaptations.You can contact BeWise free on 0800 023 4477.Kind RegardsChantelle
★★★★★ 5/5
TrustpilotLiving in Denham Garden Village
I moved into Denham Garden over fifteen year's ago as it was being built. I have never regretted my decision to live here. For years, I felt as if I was on holiday as we have many great facilities here. There is a swimming pool, gym, restaurant, hairdresser shop, care service and a good friendly community spirit within the Village. We have many activities going on during 'normal' times. Also, I feel safe living here as we have a security guard on duty every night and during the day at weekends. Made the right decision to move here, it's a lovely place to live during my retirement.
Jenny · 3 May 2021
Agent replied · 12 June 2024
Hi JennyThank you for taking the time to leave some great feedback for us.Its great to hear that you're enjoying Denham Garden Village and hopefully, we'll all the back to normal soon.Kind RegardsChantelle
★★★★★ 5/5
TrustpilotMy parents live in the Hordle Anchor…
My parents live in the Hordle Anchor accommodation. They have been there for 17 years and have been happy and contented living there.Now they are finding they need more help with daily life as they get older, the managers past and the present ones, John and Francis are always willing to help and advise if possible.They have been a big help recently while my Dad has been in hospital with lots of unexpected things cropping up.Many thanks to them
Jane · 26 May 2021
Agent replied · 12 June 2024
Hi JaneThank you for taking the time to leave your lovely feedback for us.We hope your Dad is feeling well again soon.Kind RegardsChantelle
★★★★★ 4/5
TrustpilotClaire the Manager has been brilliant
Claire the Manager has been brilliant. We've had a few issues with the property and she has kept us informed and updated with everything and hopefully soon the issues will be sorted. We love our new home and settling in well.
John · 7 September 2024
Agent replied · 25 October 2024
Dear John, Thank you for your review! We're delighted to hear that Claire has been helpful and that all property issues have been sorted. Enjoy your new home!
★★★★★ 2/5
TrustpilotMy dad has been an Anchor Hanover…
My dad has been an Anchor Hanover resident for 9 years and the customer service and repairs service has been horrendous. For a long period of time his estate was left without a manager, there was promise of a new permanent manager who was on secondment elsewhere, but eventually after much amending of the dates they were due to start, they had decided to take a job elsewhere. Now they have a new permanent manager, but they are the most disorganised person I have come across working in housing despite claims they have years of experience of working for the organisations, I suspect they were offered the job because they were friends with the area manager and previous estate manager. They also have the wrong attitude to be working with older people. As for the repair services, if they can bodge it up, they will before they will spend money. Currently the E7 heating system where my father lives are 30 years old and the parts are obsolete. The tenants are absolute freezing in their homes come 3pm, most have now taken to buying oil filled radiators to keep warm. This organisation fails to recognize what The Equality Act 2010 means in making reasonable adjustments for disabled tenants. There is also some singling out of certain residents and bullying from management again discrimination.However, I fully advise anyone wishing to complain, to utilize using the Independent Complaints Panel they have as I have found them to be impartial and helpful when raising a complaint over repairs or rather lack of.
Allie · 23 February 2021
Agent replied · 12 June 2024
Hi AllieThank you for taking the time to provide this feedback for us. I have sent you a personal message in order to find out which location your Father lives at.Your concerns around the local management at the scheme can be investigated by an Operational Manager and I'd really like to put you in contact with the right person as soon as possible. We are committed to investing in our colleagues to ensure that they deliver exceptional customer service to our residents, I'm really sorry to hear that you don't feel you are benefiting from this.Our Aid's and Adaptation team work incredibly hard to facilitate any works that need to be undertaken in order to make reasonable adjustments for residents with disabilities. I believe your concerns around the heating system and its inefficiency could be addressed by the same Operational Manager, again, really keen to put you in touch with them.If you like to contact Customer Relations at your own convenience please call 0345 602 5516, we're open Monday to Friday, 08:00 - 18:00.Alternatively you can email the team at customer.relations@anchorhanover.org.uk. Please reference trust pilot in your email and I'll ensure that I review it personally.Kind RegardsChantelle
★★★★★ 5/5
TrustpilotRoden Lodge Wem.
The management team kindly guided me through the information relating to taking an apartment. Since then Jane, the Roden Lodge Manager has been extremely helpful and kind regarding any queries I have had, a great comfort at a stressful time.
Mrs · 19 September 2024
Agent replied · 25 October 2024
Dear Kathleen, Thank you for your review and your valuable feedback. We are happy to hear that you had such a great experience during your move in period and the location manager has been very helpful, We will ensure that your comments are shared with Jane.
★★★★★ 5/5
TrustpilotHigh quality health care, staff welfare and good management
High quality care, staff welfare, career progression, good working environment and good management.
Callistus · 19 September 2026
Agent replied · 25 September 2026
Dear Callistus Amudah,
Thank you for your review. We're delighted to hear such positive feedback about the quality of care, supportive working environment and management. Thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotI am a senior citizen and was offered…
I am a senior citizen and was offered an independent home in a well run scheme with a manager to contact with any problems. There is a small communal garden and it is within walking distance of shops. I feel at home and enjoying the place.
Macgregor · 31 May 2024
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review - it is much appreciated. We're glad to know you're happy and settling into your new home well, and we're so glad you chose Anchor. Best of luck in your new home.
★★★★★ 4/5
Trustpilotthe matter was resolved eventually was…
the matter was resolved eventually was expecting up to a 4 week wait
Trevor · 15 September 2026
Agent replied · 25 September 2026
Dear Trevor Goulding,
Thank you for your review. We're pleased to hear the matter was resolved sooner than expected and that we were able to assist you. Thank you for sharing your feedback.
★★★★★ 5/5
TrustpilotExcellent…
Have recently moved in and was concerned about everything to do e.t.c.From the first time meeting the people in the office here I was put at ease and they really helped me out with everything. A big thank you to Jayne & Beverley..... brilliant!
David · 21 June 2024
Agent replied · 24 August 2024
Dear David,Thank you for taking the time to leave us a review - it is much appreciated. We're glad you know you have been happy with the process of settling into your new home and to hear that Jayne & Beverley have been brilliant. Best of luck in your new home.
★★★★★ 5/5
TrustpilotAnchor
Mark Smith has been extremely helpful these last 12 months and very helpful in guiding me through my move from 25 Reynolds Court to No 8. Your colleague at Anchor Letting was also very helpful.
Mrs · 13 November 2024
Agent replied · 24 December 2024
Dear Mrs C Taylor, Thank you for your review! We're delighted you're enjoying living at Reynolds Court and will pass your comments to Mark!
★★★★★ 5/5
TrustpilotLouise our scheme manager was extremely…
Louise our scheme manager was extremely helpful. Kept us up to date with everything, even allowed my 'wobbly ' when I got really nervous about such a big move to a totally new place.Everything was clean and ready to move into when we arrived.
Helen · 12 June 2024
Agent replied · 14 June 2024
Dear HelenThankyou for your review and valuable feedback.We're happy to know that you've had such a great experience moving into your new Anchor home, and we're glad to hear that the Location Manager has been friendly and helpful. We hope you'll continue to be happy in your new home.
★★★★★ 5/5
TrustpilotAs always good experience
As always good experience, problem sorted quickly. 👌
Ms · 9 October 2026
Agent replied · 12 October 2026
Dear Ms Goodey,
Thank you for your kind review. It’s great to hear your problem was sorted quickly and that you continue to have a good experience with us.
★★★★★ 1/5
TrustpilotIncompetent Site Manager
Found the on-site Manager to be very dismissive and not helpful at all. For the past 3 weeks I have tried to get access for Carpet installers to come through on a Tuesday morning to take measurements (Tues morn is only day she is at the residence) and each week the Manager denied access by telling me there would be nobody available to allow access. Companies are closing soon for festive season so time is of the essence. In brief I could not move into the flat but had to pay pro-rata Rent. Had no choice but to move into Guest Suite and also pay a daily Rate. I will need to vacate Guest Suite on 23/12 as it is pre-booked. Will need to move into a Hotel until new year! This should Never have happened as I had planned meticulously to have carpets installed before occupation. This Housing Association needs to be Investigated and serious changes need to be made.
Judith · 17 December 2024
Agent replied · 24 December 2024
Dear Judith Parfait, We're sorry to learn that you are having a difficult time with your on-site manager. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
★★★★★ 5/5
TrustpilotFrom moment I made an enquiry about…
From moment I made an enquiry about rent from. Anchor, they have been brilliantI am really happy in new flat and the scheme manager for the residency her call Tracy is absolutely brilliantThank you all so much
Mr · 3 October 2024
Agent replied · 25 October 2024
Dear Mr Sanjay Ganatra, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that our colleagues were both friendly and helpful. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotEasy exchange
Easy exchange - made easier by Anchor's speed and efficiency.
Customer · 18 September 2026
Agent replied · 12 June 2024
Dear customer,
Thank you for your review. We're delighted to hear that your exchange process was made easier by the speed and efficiency of our team. Thank you for taking the time to share your positive experience with us.
★★★★★ 5/5
TrustpilotReall Helpful
I found staff to be really helpful and accomidating in helping me to take a tenancy. In particular, the scheme manager Angela was very knowledgeable and helpful and has gone out if her way to assist me since I moved into the scheme.
MRS · 31 May 2024
Agent replied · 12 June 2024
Dear Mell,Thank you for your great review and we're glad to hear how the Location Manager was helpful. We'll be sure to pass on the feedback. We're glad you chose us and hope you'll continue to be happy in your new home.
★★★★★ 5/5
TrustpilotDelamere Lodge - Manager
My mum moved into an Anchor development about a year ago and the Manager at the time, Diane, was the most helpful person you could imagine. Since her retirement, a new Manager, Emma has been appointed and she too is like a breath of fresh air with regards to her commitment to Delamere Lodge as well as to the wellbeing and interaction with the residents. Thank you Anchor, for ensuring you have the right people with the correct skills to do a great job - it really does make a difference.
Kathryn · 22 February 2024
★★★★★ 1/5
TrustpilotRubbish
Have they gone out of business? Weve been trying to arrange a viewing At Pemberley in Bath since mid last week. Sales consultsnt is just an answerphone which never comes back. Emails and online form gets no response.
Mary · 24 February 2026
Agent replied · 25 February 2026
Dear Mary,
Thank you for your review. We are sorry that there has been a lack of response. We've now reached out to the sales team at Pemberley and asked that they contact you as soon as possible.
★★★★★ 1/5
Trustpilotabysmal
abysmal , all about taking your money but wont pay out for anything , 20 year old dangerous boilers falling apart and still wont replace
John · 2 June 2026
Agent replied · 4 June 2026
Dear John,
We’re really sorry to hear how unhappy you are and that you’re concerned about the condition and safety of the boilers, that’s understandably worrying.
We’d encourage you to contact our Customer Relations team so these concerns can be properly reviewed. You can reach them on 0345 602 5516 or email customer.relations@anchor.org.uk, where they can look into this in more detail.
★★★★★ 5/5
Trustpiloti was treated well by the manager…
i was treated well by the manager Nicola Berryshe is in my view what all your managers should aspire to. she is so professional in every aspect of her post.
Keith · 13 December 2024
Agent replied · 24 December 2024
Dear Keith Edward Smith,Thank you for your review. We're delighted you're enjoying living in your new home and we will ensure that your comments are shared with Nicola.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
