Every review we hold for the Bradford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFrom the time i applied for a flat to…
From the time i applied for a flat to being offered one took just a couple of weeks, the estate manager was very helpful explaining every thing i needed to know and answered any questions i had and went out of her way to help me settle in. The flat was clean and tidy so i had barely any work to do on moving in day, also most importantly we sat and worked out my finances to see if was the right choice for me and lo and behold it turns out it is very affordable i'd definitely recommend Anchor housing.
Stuart · 11 October 2024
Agent replied · 25 October 2024
Dear Stuart J,Thank you for taking the time to leave us a review! It's great to know that you had such a great experience from the application process to getting settled into your new home. We're thrilled you had such a positive experience moving in and would recommend us to others. We wish you lots of happiness in your new home!
★★★★★ 1/5
TrustpilotI have been looking for an Anchor…
I have been looking for an Anchor property to rent for a few months in 2024. It is a bit of a con when they advertise properties available immediately, when they actually have waiting lists behind those ' available immediately ' advertisements on their website. One I looked at had 27 people before me, with 2 vacancies - not a cat in hells chance of being housed by them. They need to start being less economical with the truth. They are supposedly offering much needed housing to the over 55's in possible dire circumstances. Crisis - Birmingham's Skylight Hub advised me to go for this type of accommodation , as there is more housing stock for the over 55s... Really? I beg to differ, after going to a few sites.
Susan · 10 October 2024
Agent replied · 25 October 2024
Dear Susan Sherlock,Thank you for leaving a review. We're sorry to hear you've not had a good experience so far. Some of our locations do operate waiting lists where there is higher demand in the area and we do try to make this clear from the start but we're sorry this information was not made clear to you. Our location managers can advise for each location where there is a waiting list and would usually discuss this at the time of your enquiry. More information about how our waiting lists work can be found here: https://tinyurl.com/anchorwaitlists.As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotFound staff friendly and informative…
Found staff friendly and informative especially Julie the manager at the grange wensleydale close Newhallgreen and the residents are all friendly and made me feel welcome the only criticism is the heat lol
Mr · 19 September 2024
Agent replied · 25 October 2024
Dear Mr Nolan, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff and residents were friendly. We will ensure that your comments are shared with Julie at The Grange.
★★★★★ 5/5
TrustpilotThe Manager at Oakmead Cfffourt is…
The Manager at Oakmead Court is excellent! Just recently my Father lost electricity at his property and she was so helpful and kind throughout whilst arranging to have it restored.She kept me updated which put my mind at rest that he was being taken care of and even making my dad cups of tea and offering him a meal and moving him into the guest room until the electricity was put back on later that evening.Thank you so much Esley you were extremely kind and supportive and went above and beyond to help dad it was very much appreciated x
Miss · 6 December 2023
★★★★★ 5/5
TrustpilotA fantastic life changing experience for my mother
My mother has recently moved to an Anchor home in St Ives, Cambs, and it has changed her life. She has a compact one bedroom flat which is just right for her. She has her independence with the peace of mind that comes with having people around her, scheme managers who check on her weekly (you can choose to have a check daily if you prefer) . There is an amazing social life, with active residents organising activities on a weekly basis. The communal parts are spotless and the beautiful grounds are well maintained. There is a communal laundry room with top end machines, a communal lounge and a TV room. For those who like gardening there is plenty of scope with a nice potting shed/greenhouse.Residents can choose how much to be involved, and some choose to keep themselves to themselves. The scheme is near the town, with lots of shops. The beautiful river is also nearby. I cannot recommend this place highly enough- I would be happy to live there myself!
Claude · 4 December 2023
★★★★★ 3/5
Trustpilotanchor housing association reviews does…
anchor housing association reviews does not work on their website.i have tried to write a review. but get nowhere.the information on there page for ws2 oea in walsall is incorrect regarding public transport.it states excellent transport links.this is not true buses do not turn up on time or regularly miss out .had i known this i would not have moved to this address and i now have to find another property to live in.before putting this information on their website. anchor should verify this first and not just accept the word of the bus company
Harry · 2 October 2024
Agent replied · 24 December 2024
Dear Harry Gnosill,Thank you for taking the time to leave a review. We're aware you have received contact from our Customer Relations team in response to your feedback, and action has been taken to remove any wording which you have said was incorrect. We apologise for any inconvenience caused, and ask you to get back in touch with our Customer Relations team if you should need anything further.
★★★★★ 5/5
TrustpilotIt was nice and simple
Steve · 25 September 2026
Agent replied · 11 October 2026
Dear Steve
Thank you for your 5 star review!
★★★★★ 1/5
Trustpilot5 months of trying to purchase a property
We have been trying to purchase a "no chain" property for 5 months. Should be simple right....not a chance.Our offer was accepted end of May, and after 5 months of emailing Anchor, calling, leaving messages and 5 x complaint forms later, guess what, yes you guessed....no response. So do not believe their responses to these reviews, because they do not care and do not respond or want to put things right.We are at our wits end and this is causing unnecessary stress for all parties. We are chasing them along with the seller, plus both solicitors and estate agents. The precedent they are setting if the sale ever completes has really filled us with complete doubt as to whether we are making the right decision to purchase an Anchor property.We are now being left with no choice but to consider other options, but what choice do we have when they don't communicate or show any interest in assisting with the sale.
Jess · 1 October 2024
Agent replied · 25 October 2024
Dear Jess B, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotAlways polite and helpful customer…
Always polite and helpful customer services
Cheryl · 18 September 2026
Agent replied · 25 September 2026
Dear Cheryl,
Thank you for your review. We're pleased to hear that you found our customer services team polite and helpful. We appreciate you taking the time to share your feedback.
★★★★★ 1/5
TrustpilotZero stars not one
My sister lives in an anchor flat in Leeds. She is continually harassed and abused by other (drunken) residents. Nothing ever gets done about it despite repeated complaints. She has been there 3 years and hardly ever sees the regional manager. There is only one member of staff who obviously can only work so many hours. I feel sorry for her having to cope with drunken residents harassing people without any support. Twice now we have had to get police involved. Nobody cares. Nobody listens. Disgusting organisation.
Mark · 26 November 2023
★★★★★ 5/5
TrustpilotALFRED COURT
ALFRED COURTMy friend invited me to stay in the guest room at Alfred Courtto be able to attend a funeral ofone of the guests I was friendly with. I was really impressed with not only cleanliness of the room and all it’s facilities,but also the professional and friendly Manager Maria Cullen. Nothing was too much trouble for her,from getting the key and making sure everything was in place on my arrival,which it was.Maria came to see me to ensure everything was ok and if I needed anything. I found Maria very approachable,caring and friendly and is a definite asset to this establishment and runs a very good ship!!!! I will make a point of visiting my friend more often to stay in the gorgeous guest room which is also such a reasonable price too. It’s so refreshing to see a fantastic,clean and well run complex. Well done Maria 10 out of 10!!!!⭐️
Elaine · 24 September 2024
Agent replied · 25 October 2024
Dear Elaine,Thank you for taking the time to leave us a review - it is much appreciated. We're glad to know you have been happy with the process of settling into your new home and to hear that Maria has been so helpful we'll be sure to pass on your comments. Best of luck in your new home.
★★★★★ 1/5
TrustpilotEstate manger Hate crime against tennat
Estate manger abuse of power. Monday 9th . Major Incident. Number 18 dog had weed up the wall in the communal hall way on Friday night it was left and not cleaned up by Monday the 9th October 2023 plus exsposed dog poo left under our back windows for many months . The estate manager was seen approaching our block on Monday 9th October 2023 . I went out to and attemted to report to him. The dog fouling which still could be seen in the communal hall. Well I was shocked he didn't want to know or even speak to.me just ignored everything deal with it nothing. Then his threats and false allegations blurted loudly from his mouth No evidence but a torried of loud swearing , shouting , directly at me even leaving the block the estate manager was still shouting loudly abuse at me in the roadway it seemed he wanted the whole estate to hear him. Its abuse of power on elderly tennants and I hope the directors of Anchor hanover read and deal with this estate manager. Enough is Enough. Living a life walking on broken egg shells everyday of fear there will be another false allegation by the estate manager. We are not living the rest of our lives with this uncalled for abuse from this estate manager. I have text the area manager about it waiting for reply. Just to Finnish I have a wittness, It can't be denied that he carried out a hate crime against me. From brunwin books childrens author
Alan · 8 November 2023
★★★★★ 5/5
TrustpilotThis is my second home within Anchor
This is my second home within Anchor, when I needed to make a move to Nottinghamshire recently, I immediately applied within Anchor - it is so easy to make a move within the company I felt it wasnt worth looking outside. Within a very short space of time I had a call from Andrea at Queens Court here in Retford to say a flat is going to be available, I accepted her offer and with 10 days he flat had been made vacant, even down to the interior being painted out. The move turned out to be completely chaotic, but not to do with Anchor, the truck ith my furniture broke down on the way here which made our arrival very late, but arrangement was made and all was well in end. I am very grateful to Management who definitely went the extra mile to help me.
Sandy · 12 September 2024
Agent replied · 25 October 2024
Dear Sandy, Thank you for taking the time to leave us a review. We're glad to know you are happy with Anchor and to hear that Andrea has been very helpful with your move. Best of luck in your new home.
★★★★★ 5/5
TrustpilotGreat positive start
Absolutely seamless move my scheme manager Caroline was so helpful answering all questions fully. Quick sign up we received keys at same time delighted with my scheme and all Anchor employees
Ms · 22 September 2024
Agent replied · 25 October 2024
Dear Ms Austin, Thank you for your review and your valuable feedback. We are happy to hear that you had such a great experience during your move in period and that Caroline has been very helpful. We wish you the best of luck in your new home.
★★★★★ 1/5
TrustpilotWhat is the motto of Anchor Homes…
What is the motto of Anchor Homes "Later Life is for Living", so how can a company continually increase the maintenance fee's at excessive percentages, allowing residents unable to live a life worth living, as they cannot afford to do so. Continuous misinformation given. A company that stonewalls at every corner, and resists providing information. Its another greedy company, living off the profits of those who most are unable due to illness to fight against injustice.
George · 24 January 2024
★★★★★ 1/5
TrustpilotDo the Executive team even care??
As a resident within Anchor’s Hanover Court site since 2021 some 3.5 years ago, we have been unfortunate to experience extreme damp issues during the winter of 2021, this being reported to our site manager, & following a total lack of resolving the problem, the problem has now continued through 2022, 2023 and fast approaching the winter of 2024, Without any resolution, and following us raising an official complaint.Contacted Anchor’s CEO over 2 months ago, and other than an acknowledgement from her PA the same day, it is now 2 weeks since I copied their CEO into another email again without any response whatsoever. I have heard from a complaint Handler, again without any resolution, after 2 months and ongoing.Whilst we have always stressed Anchor be allowed the opportunity to resolve our complaint without us entering into litigation against them, it appears this may remain our only option.30% of Trustpilot (194) reviews posted against Anchor being negative 1 star reviews should ring alarm bells to this business, although I very much doubt that the Executive team led by their CEO will take any notice when you read the disgruntled, We have had no issue with the local manager, who is clearly at the bottom of any decisions from senior & executive teams.
Tony · 4 September 2024
Agent replied · 25 October 2024
Dear Tony Cook,Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 4/5
TrustpilotIt was a nice touch to receive a…
It was a nice touch to receive a welcome card from anchor . I had a few problems with the flat toilet seat kept moving to one side two of windows the seals have blown when we had heavey rain damp came through on two walls . I reported the problems toilet fixed window people coming tomorrow waiting for the walls to be inspected anchor apologise can't fault them moved very fast on problems.
Mrs · 3 December 2024
Agent replied · 24 December 2024
Dear Mrs C Saunders, Thank you for your review. We are happy to learn that overall its been a very positive experience and that our colleagues are able to help with the repairs quickly. Enjoy your new home!
★★★★★ 5/5
TrustpilotLovely manager who is really helpful
Lovely manager who is really helpful. Being a single retired lady I felt vulnerable in private rent and was struggling financially. Anchor have made me feel so secure and looked after and easier on my finances. Love the laundry facilities and use of constant hot water. Lovely, comfortable, warm home.
Sale · 18 September 2025
Agent replied · 25 September 2025
Thank you for sharing your experience! We’re so pleased to hear that Anchor has helped you feel secure and supported, and that you’re enjoying your comfortable, warm home along with the laundry facilities and constant hot water. We wish you lots of happiness in your home!
★★★★★ 5/5
TrustpilotGood housing manager
Catherine · 25 September 2026
Agent replied · 11 October 2026
Dear Catherine
Thank you for your 5 star review!
★★★★★ 5/5
TrustpilotMy mum is now residing with Anchor at…
My mum is now residing with Anchor at wrights court. As her daughter I have had the responsibility of ensuring she is settled and have had to liaise for her most of the time. Both my Mum and myself have been made to feel very welcome and marianna the lady in the office has been so helpful with regards to filling out applications, appropriate paperwork and any other questions we had. The Studio flat itself needed a deep clean before my Mum could move in and kitchenette is tired.Facilitates outside of the flat are great having communal washing,lounge area, such a bonus as studio flat is rather on the small side, the gardens are kept well and are pretty. One issue we’ve found is that the building itself is extremely hot during warm days almost unbearable at times with most resident's in agreement ,hopefully with milder weather property will be more comfortable, overall I think my mum will be very happy there and I feel relaxed knowing she is safe and secure
Lisa · 30 August 2024
Agent replied · 25 October 2024
Dear Lisa, Thank you for your review and your valuable feedback. We are happy to hear that you've been made to feel welcome and that our colleague has been helpful. We'll be sure to pass on your comments to the manager at Wright's Court.
★★★★★ 5/5
TrustpilotEverything went very well
Everything went very well, from our initial viewing to signing up.The location manager (Dawn) was very professional and controlled all the necessary works required for habitation.
Fred · 30 November 2024
Agent replied · 24 December 2024
Dear Fred Dibb, Thank you for your review. We are delighted that you are enjoying your new home and that the sign up process was smooth.
★★★★★ 4/5
TrustpilotA very friendly place to live
I have lived here for 2 months and I am happy here as it is friendly and well maintained. My flat is just perfect for me and all the residents are having new kitchens fitted with brand new cookers. We were able to choose the colour scheme for the cupboards and worktops from a range of several colours. The gardens are lovely and I can’t wait for Spring to see them come into bloom.
Mrs · 30 November 2024
Agent replied · 24 December 2024
Dear Mrs M James, Thank you for your review! We are delighted that you are enjoying your new home and that you've been involved in the kitchen re-decoration process. Enjoy your new kitchen and also the gardens!
★★★★★ 5/5
TrustpilotAlways polite and helpful service
Karen · 11 September 2026
Agent replied · 25 September 2026
Dear Karen Fisher,
Thank you for your review. We're pleased to hear that you've received polite and helpful service from our team. We appreciate you taking the time to share your feedback.
★★★★★ 1/5
TrustpilotTry getting a sellers pack
Try getting a sellers pack (that costs over £200) out of this company. We need to sell my Mum's flat in order to pay for her ongoing care. You cannot sell the flat without this costly document. Our solicitors and ourselves have contacted Anchor numerous times over the past 3 weeks. Still cannot get through to the legal team, cannot speak to a manager, lodged a formal complaint ..... which takes up to 5 days for response. This company is a shambles, would never consider an Anchor property in the future.Hi AnchorThank you for your response. I did exactly as you suggested and contacted you customers relation dept. All they could do was lodge an official complaint which I had already done with you customer service dept. so I am no closer to resolving this problem. I am seriously concerned that Anchors non action will result in the sale of Mum's flat falling through !
Lee · 26 August 2024
Agent replied · 24 August 2024
Dear Lee, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
