5/5
TrustpilotGood housing manager
Agent replied · 11 October 2026
Dear Catherine Thank you for your 5 star review!
Trusted Agent profile · Bradford
Anchor Hanover Group Bradford reviews
★★★★★
995 reviews across 3 platforms
2, Godwin Street, Bradford, BD1 2ST
Anchor Hanover Group's office in Bradford, at 2, is rated 3.9 out of 5 across 995 reviews on three platforms, including 63 Google reviews rated 3.6.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
Reviews
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotVery good and helpful
Agent replied · 25 September 2026
Dear Bill, Thank you for your review. We're pleased to hear you found our team very good and helpful. Your feedback is greatly appreciated, and we're delighted that your experience has been a positive one.
5/5
TrustpilotAlways polite and helpful service
Agent replied · 25 September 2026
Dear Karen Fisher, Thank you for your review. We're pleased to hear that you've received polite and helpful service from our team. We appreciate you taking the time to share your feedback.
1/5
TrustpilotBunch of morons
I agree with Steve Smith this bunch of incompetents led by a CEO, an accountant, who cannot or will not answer letters or emails, they provide no maintenance and keep raising the service charge to cover ever increasing levels of incompetent managers, location manager, area manager, district manager, regional manager, operational manager, safety officer - but nobody does ANYTHING, walls with unpainted areas for 2 years where fire extinguisher removed, duct tape on threadbare stair carpet for 5 years, fire doors that do not close properly but "inspected and certified OK" horrendous fees charged for Surveyors' inspections the list is endless. No location manager on site for 3 weeks working from home and then two weeks holiday. A repair to a roof in the bin area promised for first week of July - we are in second week of August -what has happened? No information, no answers. Ombudsman toothless, Charity Commission not interested, Housing Minister not his remit!In response I called Anchor Customer Relations and they asked me to contact Are Manager who has had 13 emails from me in the last 10 days. Still waiting for her response too!
Agent replied · 24 August 2024
Dear Mr. Buston, We're sorry to learn that you are having a difficult time with staff and repairs. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
3/5
TrustpilotIts a fat cat charity filling its…
Its a fat cat charity filling its pockets big time and this is all its interested in. There is pretty much zero customer service beyond reams of lipservice. The real blessing is, especially in this day and age, its affordbale housing now that the council have sold all the UK family silver. If you get a nice place you're good. The quesation is DO YOU FEEL LUCKY?Zero community here either. In fact I have never met such a miserable bunch of old gits in all my life which is really sad. Another failing of Anchor yet again beyond the lip service.
5/5
TrustpilotI have Been made to feel very welcome…
I have Been made to feel very welcome from the start the staff and other residents I have met in passing have been very polite which as made it very easy for me to settle into my new home
Agent replied · 12 June 2024
Dear Peter,Thank you for your review and valuable feedback. We are glad you've been able to settle into your new home and get acquainted with fellow residents.
1/5
TrustpilotNo communication or compassion
My Mother passed away on 23rd October 2023. She owned a bungalow at Braziers Field, Hertford which is managed by Anchor HA. The property was put up for sale in January 2024. A buyer was found and the legal work began on 30th January. Probate came through in May so we were then working towards an Exchange of contracts. Both our solicitor and the buyer were ready to exchange on 1st August 2024 with an agreed completion date of 16th August 2024. All the documents have been approved but Anchors solicitor has not responded to numberous emails from both solicitors. All Anchor have to do is sign off the exchange but according to their office there is no one available to sign the paperwork? The buyer is a widowed lady in her 80's and is very nervous about moving. This situation is not acceptable. No one from Anchor has even bothered to tell our solicitors what is going on or when they will sign the document. Selling a property & moving is stressful at the best of times but when you have suffered a bereavement it is 10 times worse.
Agent replied · 24 August 2024
Dear JanetWe're very sorry that our services have not met your expectations.We've requested further details so that a member of our legal team can assist you with this matter.
5/5
TrustpilotJust moved in
We recently moved in and couldn’t be happier. The process was smooth, welcoming, and well organised from the start.
Agent replied · 4 June 2026
Dear Joss, Thank you for such a lovely review. We’re delighted to hear your move went smoothly and that you felt so welcomed from the very start. It’s great to hear how supportive Luca was in preparing everything for your arrival, we’ll be sure your kind words are shared with him. We’re also really pleased you’re already feeling the sense of community and care that matters so much. We wish you lots of happiness in your new home!
5/5
TrustpilotAll service is excellent
Agent replied · 25 September 2026
Dear Dorota, Thank you for your lovely review. We're delighted to hear that you have found all aspects of our service to be excellent. We appreciate you taking the time to share your feedback.
1/5
TrustpilotOnly put one star as couldn't do zero…
Only put one star as couldn't do zero Disgusting company who's managers use bully boy tactics on older and disabled people, no work ever done apart from sending constant letters telling you what to do, no repairs on properties done in timely manner, rent increases but nothing done, told by area manager I couldn't have use of the cupboard that has been housing my wheelchair for the last five years with no reason given, bullied and being treated with total disrespect, I am not the only one here that is being treated like this absolutely DISGUSTING behaviour by management.Answer from anchor BUT NO ONE GETS IN TOUCH TYPICAL NEED TO MAKE A FOMAL COMPLAINT
Agent replied · 24 August 2024
Dear Karen Jones, Thank you for your review and providing your info so that customer relations can be in touch. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotThe schme manegers are good
The schme manegers are good. Especially Bola at my formal address. She is very helpful. She always answered my calls when i-m in need of help. The head office always deal witth my quiries.
Agent replied · 24 August 2024
Dear Mrs T Willems, Thank you for your review. We are happy to hear that the scheme manager has been accommodating and that all your queries have been dealt with efficiently.
5/5
TrustpilotWas made welcome by all residents
Was made welcome by all residents, maybe because we are the youngsters on the block, what a great place to live . Flat is superb no complaints whatsoever
Agent replied · 25 October 2024
Dear Gary,Thank you for your review and your valuable feedback. We are happy to hear that you had such a great experience with your movie in .We wish you the best of luck in your new home.
1/5
Trustpilotwould not recommend Anchor independent…
would not recommend Anchor independent living especially St.Aidans House, North Shields, it is like living in a prison.
Agent replied · 4 June 2026
Dear Jacqueline, Thank you for sharing your experience. We’re really sorry to hear how you feel about living at St Aidan’s House, this is clearly upsetting to read. We’d encourage you to contact our Customer Relations team so your concerns can be properly listened to and looked into. You can reach them on 0345 602 5516 or by email at customer.relations@anchor.org.uk.
5/5
TrustpilotWe had the most wonderful customer…
We had the most wonderful customer service and also great help frm the manager aswell very very happy to be a part of the Anchor family! Thankyou so much for everything
Agent replied · 25 February 2026
Dear Lorraine Thank you for your review. Welcome to Anchor! Glad to hear that you've experience wonderful service from our colleagues.
1/5
TrustpilotPriority transfer on health grounds
I need an urgent transfer pn mental health grounds. Scheme manager tells me one thing and doctors tell me another. I'm left going round in circles in a mental health crisis.
Agent replied · 25 February 2026
Dear Susan Glue Thank you for your review. We are sorry to hear that the matter has not been resolved as of yet. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotA very well Run company
A very well Run company. Everything was in place when i moved in. The manager does everything she can do to help you a great asset to the company
Agent replied · 25 October 2024
Dear Tiny,Thank you for your review! We're delighted to hear that everything went smoothly and that the manager was a great help.
5/5
TrustpilotLovely little flat
We registered with Anchor just a couple of months ago and we were called after just a couple of weeks to offer us a flat, the turn around time from offer to taking the keys was just a couple of weeks in which time the flat was cleaned ( had had a heavy smoker in could have been cleaned more thoroughly only small gripe) and decorated, we have since thoroughly deep cleaned the property and redecorated it to our taste a we love our little flat. The rent is reasonable and the community spirit in this scheme is great so we are very happy.
Agent replied · 24 August 2024
Dear Raymond Carr, Thank you for your review. We are glad you are enjoying your new home and that your have been able to redecorate to your taste.
5/5
TrustpilotNicola Berry made the whole process…
Nicola Berry made the whole process easy. She was fantastic from start to finish and was so helpful and a true professional. Anchors website is very easy to navigate and simple to use.
Agent replied · 12 June 2024
Dear James,We thank you for taking the time to leave us a review. We're happy to know that you've had such a great experience moving into your new Anchor home, and we're glad to hear that the Location Manager has been friendly and helpful and you also find our website so easy to use. We hope you'll continue to be happy in your new home.
5/5
TrustpilotBig thank you to our site Manager…
Big thank you to our site Manager Matthew Humphries.Last Saturday he did a BBQ for us, we all had a great time, lots of laughs and a bit of drinking 🥂🍻🍷. I was away when he also organised meals at a local pub for Christmas and Easter. All out of his working hours. This makes such a difference to peoples lives we have got to know each other a lot faster. I’m newish here in Broadmead Ashtead Surrey so thanks Matthew and neighbours you are now friends.
5/5
TrustpilotMy experience with anchor is the way…
My experience with anchor is the way they care for each other and their good services
Agent replied · 4 June 2026
Hi George, thank you for your feedback. We’re really pleased to hear you value the care shown and the service you’ve received. We wish you continued happiness in your home!
5/5
TrustpilotI am a tenant at Sheridan Court…
I am a tenant at Sheridan Court Rochester Kent and have been here since September Last year. as you know i have had teething problems since moving in but these problems have been made easy by the following members of staff who have helped me since i have lived here first i had major problems with the electric company who supplied me with power OVO until ANWAR at be-wise witch i think is part of Anchor Hanover company's this man was a god send he was their from the start of my fight with OVO till i finally got rid of them Thank you Anwar for all your help . then the house manager Tracy at Sheridan Court since she started here as helped me through the process of getting my state pension every time i needed help she would find the answer i required Thank you Anchor for the help your staff have given me over the last 9 months
4/5
TrustpilotGenerally good but the lack of Wifi is…
Generally good but the lack of Wifi is surprising. It would cheaper to have each tenant pay a small charge for Wifi to cover the cost to the admin. ASAP please.
Agent replied · 24 August 2024
Dear Mr B A Ward, Thank you for your review. We're sorry to hear that the WiFi is proving to be slow. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
3/5
TrustpilotFlats should be professionally inspected by a qualified snagger and items requiring fixing should be done prior to someone moving in.The kitchen is a mismatch of cupboards…
The kitchen is a mismatch of cupboards doors etc missing work surface holes in the walls mismatched tiles and water damaged shelves, the electric sockets switches have gaps that water condensation can get into. Anchor is very slowly repairing these. The bathroom has a broken extractor fan that can't be repaired so I'm waiting to see how they can work around that. The toilet flush system was so slow to fill up again, but they have now fixed that. The shower temperature bar was either very hot or cold, again they have now fixed that. . I wonder why these jobs could not have been fixed prior to me moving in. Shout out to the Local management who have been very helpful in organising the repairs for me.
Agent replied · 24 August 2024
Dear Mr Ian MacAulay, We're sorry to hear your repairs haven't gone to plan. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotStress free move
From start to finish Natalie made my experience very stress free. She went above and beyond to help me settle in.
Agent replied · 24 December 2024
Dear Mr. BrownThank you for your review. Happy to hear that Natalie helped make your move a smooth one and that you've settled in well.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
