Anchor Hanover Group Bradford reviews

★★★★★ 5/5

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My mother is a resident at Upton Grange…

My mother is a resident at Upton Grange Wirral Merseyside.She has been a resident for 12 months but did have spells of respite leading upto her living there permanently. Today was my birthday and my mum just isn’t able to enjoy us going to a restaurant due to her poor mobility. So Julie and her team at Upton Grange organised a birthday tea party for me at the care home. My mum enjoyed being part of our celebrations along with my family and grandsons. I truly believe that today was the best Birthday party I have ever had. The food was amazing, the room decorated perfectly and the staff perfect as usual. So thank you, Julie and all your team, for allowing my mum to be involved in all family celebrations.

Lyn · 16 September 2026

★★★★★ 1/5

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Poor control of building work

Due to the ingress of rainwater, roof works were arranged for the three storey building at Hanover Lodge, Winchester. Scaffolding was required to provide access to the roof. The scaffold prevented the opening of windows and restricted access on pathways leading to the communal access to several flats, plus some individual flats, and continues to do so. There are also the additional concerns regarding security, the scaffold could provide access to unauthorised persons via the windows of the flats at all levels.

Tim · 14 September 2026

★★★★★ 5/5

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I have been helping an elderly…

I have been helping an elderly vulnerable adult move into here. It was a bit stressful to begin with getting the flat that was allocated completed and signed off. The contractors are not very quick and don’t see to have much urgency to get it sorted. Due to an emergency situationwe were allocated another empty flat that was complete and signed off. Sam the manager at Blaise was amazing and did a lot of chasing to get where we are today. I couldn’t thank her enough for getting the flat through as quickly as she did. Thank you Sam. I do feel though that they need a full time receptionist that can do things when Sam is on annual leave or off sick as felt that things didn’t get moved on quick when she wasn’t there. The building is beautiful and well kept. Clean and tidy. The tenant is going to be living like he is a King. The care staff are friendly and always say hello and have a chat if they are not busy. The restaurant is beautiful and the food is well portioned and tasty especially my favourite the apple crumble and custard. The residents seem really happy and always say hello and have a chat with you. The lifts being out of action sometimes is annoying but they try their best with the contractors to get it sorted as soon as possible. There is a Lidl just around the corner which helped with moving in day to get the essentials. I look forward to when I am old enough to live in somewhere like this. Here’s hoping the gentleman I have helped to get this flat will be happy living there .

Mr · 24 September 2026

★★★★★ 5/5

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My mum recently passed away

My mum recently passed away. She lived at Runnymede Court in Bolton. I had to make sure her flat was cleared. Lee the housing officer helped out a great deal. Which made things a little easier for me at such an upsetting and stressful time. Which I am very grateful for.

Michelle · 28 May 2026

★★★★★ 1/5

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Absolutely disgusting even the mention…

Absolutely disgusting even the mention of that company gets my blood boiling Now they are charging me a months rent when I haven’t even stepped into the place The room given to was all smelly and I am told that there was a toilet leak and the place was flooded This was not said to me when I was asked to sign the paper work by the location manager on the 20/5/26 and found all this out from the other residents I got a private builder to have a look at the floors and basically he was swinging on the floor boards underneath and he gave me a bill of nearly 6500 to fix it all There is a bath tub which I saw but I thought when I move in I will change it to shower but got told after signing up by other residents thst that it had to stay as a bath tub & it can’t be changed Now all this should have been made clear to me by the staff rather than the residents Appalling customer service so I terminated my tenancy a week later on the 27/5/2026 which so far has cost me near enough £1200 in short I am soo disappointed at every thing the way I was cornered to sign by her saying it is this or nothing as she threatened as she would put it down as third refusal I would not recommend this company to anyone as I didn’t find them at all helpful I am down by nearly £1200 for choosing them and for no fault of mine I wrote a complaint email to head office regarding all this 7 days ago and I was told today it hasn’t even been logged on their system

Nina · 1 June 2026

★★★★★ 1/5

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Was invited to attend a viewing for a…

Was invited to attend a viewing for a property, and was told that i had first choice as tenant if i liked it. Went away after being told that some maintenance work was being done, and that the property would not be ready to move into for at least two weeks. Tried to contact the so-called manager two weeks later to try and find out if the maintenance work was completed, and was met with total ignorance. Tried several times to contact this manager, but still with no satisfaction. Eventually i discovered that this manager had been leading me up the garden path,as although i had been offered the property-the manager didnt want me to move in [for whatever reason] which accounts for all the obstruction i observed along the way. Consequently i can only advise to be extremely cautious if you approach this housing company, or better still, dont approach them at all.

Thomas · 16 September 2026

★★★★★ 5/5

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Happy Living

Following our move to an Anchor property we have felt very welcome, lovely peaceful location, always help if needed. Our Location Manager Emily has been very helpful and caring. Telephone staff always polite. Definitely feels like home.

Mr · 23 May 2026

★★★★★ 5/5

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Everything was explained thoroughly.

Everything was explained thoroughly.. I couldn’t ask for a better move and transition into my new place

Denise · 17 September 2026

★★★★★ 5/5

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Aled at Reynolds Court was amazing from…

Aled at Reynolds Court was amazing from start to finish of our process. We really appreciate everything he has done - hopefully he will get recognised for this review. Thanks again Aled! :)

Kelly · 25 May 2026

★★★★★ 5/5

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We are highly impressed and…

We are highly impressed and appreciative of the new manager Lee, he has been empathetic, he communicates well, we feel heard and listened to. He is a dedicated manager that gets things done. He won't say something and not see it through. He is the best manager we have. He has made a massive impact on each of us. He is transparent, supportive, motivational and he gives us hope that he will reach each outcome that he is working towards achieving.

Sonia · 28 May 2026

★★★★★ 4/5

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Runnymede Court

The Runnymede Court site is an Anchor site for retirees over 55. It has had poor management for a number if years but has recently got a new site manager in, Lee has really got stuck into the problems with site and is making great headway. It's overall presentation is so much better now and he has tackled many issues on behalf of the residents in order to make life much more pleasant and safe. There are going problems that he has well in hand and Anchor should be very pleased to have this guy working for them.

MR · 28 May 2026

★★★★★ 1/5

Trustpilot

Joke company

Please don't be fooled by the photos of hanover gardens, I lived there for 5 years, and the worst 5 years of my life, I lived in one of there properties for 5 years, and with dampness. The estate manager is a joke, has she sits in her office for 4 hours a day, and does not want to know about her tenants. If you are thinking of moving here, I would think twice, there are better properties out there

Mr · 25 May 2026

★★★★★ 5/5

Trustpilot

Our renting with Anchor

Our experience had been very positive. We put our names down and were surprised when after a short time we had the option to view and then take the flat . The flat is situated in a quiet corner and everyone we have met in our short time here has been wonderful from the window cleaner to the gardeners . Our manager Matt has helped us through the process and is always on call for help or information. We are delighted

Amanda · 25 May 2026

★★★★★ 5/5

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Everything was sorted quickly and…

Everything was sorted quickly and efficiently. Sarah was professional, polite, and helpful.

Valerie · 19 September 2026

★★★★★ 3/5

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Tenant back up is needed when moving properties.

Basically, the manager here does not have the experience to deal with everything. She is trying her best though so I cannot say anything against her.Everything has been a mess from moving in and most things I have had to deal with myself with not much support. Also Head Office do not convey the complete instructions of what I Have to do.It is certainly not like the Anchor Housing I came from in Hastings.All matters have now been sorted thankfully.

Pauline · 6 December 2024

★★★★★ 5/5

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We were given the opertunity to accept…the 1 bedroom apartment at Summerville House near Chester

We were given the opertunity to accept the offer at Summerville House near Chester and were happy to go ahead with the help of the property manager Carolyn Ferris, even though we signed the tenency agreement and paid the rental, due to my wife expecting an appointment to replace her left knee joint here in Spain where we currently live,we cannot move in until later in the year. We cannot thank Carolyn Ferris enough for the way she guided us through the process and look forward to joining her when the situation is ava;lable for us to move back to the UK.to be close to our daughter and grand children.

Mr · 3 December 2024

★★★★★ 1/5

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Don’t want to spend money

There are more negatives than positives when living in an Anchor home. Things were better when we were Hanover Housing and since the merge with Anchor years back you can see so many changes, many not for the better.

Mick · 18 February 2026

★★★★★ 5/5

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My move to Bengeworth Court

My move to Bengeworth Court in Wellingborough has been the best move in securing a safe home.Gill Walsh the manager is a very professional, resourceful and kind person so very empathetic and understanding when I and my husband needed a home at a time in our life when we were becoming homeless.I cannot thank Gill enough for all her support and recently again in another life changing situation for me whilst I am going through a bereavement.Anchor housing is a home where I feel safe and supported ,and a brilliant project with excellent facilities and a brilliant manager always ready to listen to you.

Miriam · 17 November 2024

★★★★★ 1/5

Trustpilot

Nightmare

Nightmare . Sleeping in room with no window. Told exchange not possible any more. No flooring . No nothing. Block stinks of urine. Moving out as soon as possible. Anchor has responded to my review, with a request to call them on this number. Called 7 times 0345 602 5516 cut of each time. ??????

Chris · 23 September 2026

★★★★★ 5/5

Trustpilot

Lovely And Relaxing

So this is my second review of Anchor ,I moved in two weeks ago to Ridgeway court, Ayor my scheme manager has been so lovely, even before I moved in The scheme is very quiet and has a relaxed atmosphere, I feel so happy and chilled , my flat is adequate for my needs due to my health issues . Everyone I have met so far has been very polite and welcoming ,Thank you Anchor and thank you Ayor 😊.

Linda · 11 October 2024

★★★★★ 5/5

Trustpilot

Over The Moon

Well I have just signed my new tenancy at Ridgeway court, from viewing, to being offered the flat and signing up all just took 10 days, Absolutely over the moon with how efficient the court manager Ayor has been , welcoming , caring and informative covering all aspects, all the residents I've met so far along the way have also been extremely welcoming, even Monica the cleaner, I am so looking forward to settling in and becoming a life long tenant with Anchor .. many thanks indeed

Linda · 21 September 2024

★★★★★ 3/5

Trustpilot

Okay however bedroom too small

The manager was good, the apartment is small, especially the bedroom. There has been issues with other tenants smoking and the smoke coming under my door, this appears to have been resolved. I wish I could let my cat out, cats are not allowed on the gardens, which is a shame because he is now depressed. The rent appears high for what you actually get. I also think the kitchen and bathroom need updating, they are old 1980s style and tired I have spoken to the scheme manager about my cat, and she informed it was Anchor policy

Suzanne · 17 September 2024

★★★★★ 3/5

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Why is it that we are being charged for…

Why is it that we are being charged for carpets each year but ours have never been replaced or cleaned in the 2 1/2 years that I have resided here ? Also any of the points that we have raised in the previous so called residents meetings have never been met so obviously we have no faith in the company. Also our main door is faulty as the latch constantly sticks in so that anyone can enter without a key it has been reported numerous times and has been attended to but within a few days it’s back to sticking again we need a new mechanism or new door but nothing is done about it I’m sure that the residents safety should come first .

Andrea · 17 September 2024

★★★★★ 5/5

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I am so happy Mum has moved to Anchor

I have just moved my Mum into Tonson Court. She is so happy with her lovely spacious flat. Adele has been amazing, she is very warm and welcoming, I know Mum is going to be in safe hands with Adele looking out for her. Agnes keeps the communal areas spotlessly clean, she too is a credit to Anchor. The gardens are beautiful and well tended. I can’t wait to sit out there with Mum. The residents’ lounge is really welcoming with comfortable upholstered chairs, I hope it won’t be long before Mum feels confident in joining in the social activities. Keighley is a busy town yet Tonson Court is a peaceful haven away from the noise, but within walking distance of the many amenities Keighley has to offer.

Maria · 10 September 2024