Trusted Agent profile · Bradford
★★★★★
977 reviews across 3 platforms
2, Godwin Street, Bradford, BD1 2ST
Anchor Hanover Group's office in Bradford, at 2, is rated 3.9 out of 5 across 977 reviews on three platforms, including 63 Google reviews rated 3.6.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
5/5
TrustpilotI have recently moved into my Anchor…
I have recently moved into my Anchor flat. Even though there were some outstanding issues that needed to be resolved. My location manager Luca has been fantastic. I feel absolutely at home already. Anchor provide a great homely experience.
1/5
TrustpilotWhy is it that our scheme does not get…
Why is it that our scheme does not get any decent repairs done ?Repairs reported and after quite a long wait a botched job done.Leaks still there for many weeks resulting in the ceiling of flat below becoming wet.Another visit from a plumber. Now whole bathroom floor having to be replaced if the leak is ever fixed. Still waiting.What a waste of time and money. Why was this not fixed properly when first reported ?
Dear Anon, Thank you for leaving a review. We are sorry to hear about your experience with the repair service. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
4/5
TrustpilotEstate Manager at Hanover Lodge is wonderful
My mother lived at Hanover Lodge in Winchester for 25 years. It was originally managed by Hanover but was taken over by Anchor a few years ago. Sadly Anchor is a much larger company and has less investment in its residents, so the general atmosphere became less attentive. However, the current Estate Manager at Hanover Lodge is a breath of fresh air .. he is kind, helpful and patient, and my mother truly misses him now that she has moved elsewhere.
5/5
TrustpilotThank you
I want to express my deepest gratitude to the housing association and specifically to Rehal in the office, for helping to secure accommodation for my relatives. The entire process was impressive from start to finish.
Dear Caroline, Thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience. It's especially pleasing to know that Rehal and the team were able to support your relatives in securing accommodation. We wish your relatives every happiness in their new home.
5/5
TrustpilotWorth every penny spent!!
Communication has been very good overall. The on site manager is excellent and goes out of her way to help. The environment is stunning and so peaceful. I know I'm going to be extremely happy here.
Dear Cathy A, Thank you for your lovely review. We're delighted to hear that communication has been so positive and that the on-site manager has been such a great support. It's wonderful to know you're enjoying the peaceful surroundings and beautiful environment, and that you're already feeling so happy in your new home. We wish you many happy years ahead and thank you for taking the time to share your experience.
5/5
TrustpilotThe support help and advice we were…
The support help and advice we were given was brilliant the staff Shirley and Zoey both made a stressful time for us easier and dealt with all our concerns quickly and with patience and understanding.
Dear Mr D G Gleistein Thank you for your review. We're delighted to hear that the support, help and advice you received was brilliant. It's wonderful to know that Shirley and Zoey helped make a stressful time easier, addressing your concerns quickly and with patience, understanding and care. We appreciate you taking the time to share your feedback.
5/5
TrustpilotSo far,I can only say that since I have been dealing with Anchor housing is has been positive. All the people I dealt with they are very professional, helpful and patient when it comes to explain.
So far all I can say is that dealing with Anchor in general has been very good. Every time I dealt with a member of staff they all have been extremely professional, helpful and patient. I also like to add that again so far I feel happy,safe and relaxed.
Hi Joe, thank you for your lovely review. We’re really pleased to hear your experience with Anchor has been positive and that our team have been professional, helpful and patient throughout. It’s great to know you’re feeling happy, safe and relaxed in your home. We wish you continued happiness in your home!
5/5
TrustpilotReported toilet system issue at 4 30pm…
Reported toilet system issue at 4 30pm today and it's now 7 30 pm and it has been repaired, great service, thanks to James from Ian Williams who carried the work out
1/5
Trustpilotmy mum is a resident of anchor homes…
my mum is a resident of anchor homes moortown saxon court her flat is absolutley black with damp and the bay window leeks amongst several other issues including an absolute obscene amount of rent charged for a grotty 1970s flat {pictures to follow } nothing like the website !!!
Thank you for your comment. We’re sorry to hear about the concerns you’ve raised, which we take very seriously. The Area Manager will be in touch with residents at the location to investigate this further. We are keen to learn more about your experience. Please get in touch with Customer Relations at customer.relations@anchor.org.uk or on 0345 602 5516 to discuss the matter further.
5/5
TrustpilotI live at Runnymede court Bolton since…
I live at Runnymede court Bolton since Lee has joined Achor team there is a great difference to the place he is a very good manager he listens and takes action has got on top of a lot issues we was having his made a big difference
Dear Alisha Anwar, Thank you for sharing your experience at Runnymede Court, Bolton. We’re really pleased to hear the positive difference Lee has made since joining the Anchor team, listening, taking action and addressing long‑standing issues can make such a meaningful impact. It’s great to know his approach has improved things for you and the community. We wish you continued happiness in your home!
5/5
TrustpilotWe moved to Hawkshead Court Newton…
We moved to Hawkshead Court Newton Aycliffe 1st November. So far we have been very happy here. The rooms are an adequate size. Mellisa our Manager is lovely & very helpful & Friendly. Nothing is too much trouble. The residents we mix with & have coffee, are very pleasent & friendly too.
Dear Mrs Sandra Norgrove, Thank you for your review. We're delighted you're enjoying living at Hawkshead Court and will pass your comments to Melissa!
5/5
TrustpilotI love my flat I have two friends who…
I love my flat I have two friends who live at Heath court who highly recommended it Louise the manager was so helpful throughout my move to heath court
Dear Mrs T Wilson, Thank you for your lovely review. We're delighted to hear how much you love your flat and that your friends' recommendation led you to Heath Court. It's wonderful to know that Louise was so helpful throughout your move and made the process a positive experience. We hope you continue to enjoy settling into your new home and being part of the community.
5/5
TrustpilotI had so much help and support from…
I had so much help and support from Matthew the anchor site manager, and even the buiders when l was looking to apply one of these beautiful apartments,
Dear Sheila Lingard, Thank you for your review. We're pleased to hear that Matthew, our site manager, provided so much help and support during your search for a new home. It's also wonderful to know that the builders were helpful throughout the process too. We appreciate your kind feedback.
4/5
TrustpilotSince this building was over 30 years
Since this building was over 30 years, pipes were being old and need to replace to avoid leaking around bath tub, toilet bowl & hand wash sink
Dear Abby, Thank you for your review and feedback. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review
5/5
TrustpilotHappy living at Anchor
I am very happy living here as everyone is friendly, and the studio is very nice, also the scheme manager is lovely and goes above and beyond to solve any query or issue that you may have and is very professional in all that she does.The Location is excellent too,so close to everything.
Dear Susan Pattinson, Thank you for your review and your valuable feedback! We are happy to hear that you are enjoying your new studio and that the location manager has been most helpful.
5/5
TrustpilotAsh lea court, Bristol
We went to visit Ash Lea Court to put my mum on the waiting list. We were greeted by a lady called Shelly. She was very knowledgeable and friendly and immediately made us feel at home. My mum was feeling rather anxious but now thanks to Shelly can’t wait to move in. Thank you
5/5
TrustpilotI would like to say that the move has been very pleasant
I would like to say that we have been more than happy with the way we have been helped with signing the paper work and with paying the money to your head office and with you estate manager Maxine was really helpful plight and was willing to help as much as she could so thank you
Dear Trevor Machin, Thank you for taking the time to leave us a review. We're delighted you're enjoying your new property and that the sign up process was smooth.
5/5
TrustpilotI feel safe
I feel safe. Everything and everyone is lovely. I am being asked to assist in things. I feel part of a community xx
Dear Claire, Thank you for your lovely review. We're delighted to hear that you feel safe, happy and part of the community. It's wonderful to know you've been welcomed by both residents and colleagues. We wish you all the happiness in your new home.
5/5
TrustpilotI was given a home quickly having been…
I was given a home quickly having been on the waiting list since December 2023 and i had priority and got a lovely safe home in September last month and Scheme Manager and Area Manager were lovely at viewing and the sign up for Tenancy.everything went smoothly.Thank you
Dear Mr. L Donohue,Thank you for your review. We are happy to hear that you've found a safe home and that our colleagues have been a great help with the move in process. Enjoy!
5/5
TrustpilotExcellent activities and care to…
My father of 80 has recently had to relocate from the south coast after many years, to be nearer me for his care needs. I must praise Debbie Hitchcock the scheme manager at Five Rivers Goole who has helped him settle in so well and he's very happy. Debbie and Sue are the managers and are consistently professional and organised and get things sorted quickly and efficiently. I have to say that the amount of activities at Five Rivers is brilliant - quizzes, Bingo, game show style activities, fish and chips lunches-there is an activity almost daily and its so good to see. My dad is, starting to get involved too after a long time of isolation with his partner who he cared for. The place is always immaculate and there's always life around which is so good to see. The residents seem very happy with Debbie and say its thanks to her that so many activities take place. Highly recommend five Rivers and it makes me feel so much more reassured knowing my Dad is there.
Hello Emma,Thank you for leaving such lovely comments regarding Debbie and the team at Five Rivers. Im really happy to hear how well your Dad has settled in.I have forwarded on your lovely comments to Debbie.Kind RegardsLynsey
1/5
TrustpilotMany on here have an axe to grind with this housing association, you should form a group will give you more power at moment it seems this housing association dont care what your writting about
Anchor housing management simply show they don't care about tenants of theirs. Some onsite managers goes around like prison warden on the sheltered housing estate. One day i called him a liar and it was true he lied, his reply, Alan you call me a liar again and i will beat you! What was he going to beat me with? Makes one think. Other incidents come to my office there has been a complaint against you, heard those words from the same housing manager more than 30 times over the years. issues of complaint manager makes, you have washing drying at your open louvres doors inside your flat, dont use the washing line, yes correct fear dogs keep weeing over the washing line post, another! you have family living with you, "No they have come to visit for the day", it don't stop the allegation after allegation from this manager, does he think its a prison service hes running. "There has been a complain" ruddy-well heard that so often it does your brain in. but when it comes to dog pooing under our kitchen window everyday for months even today this morning Thursday 26th may 2022, and now july 2022 same thing he does nothing to stop it along with the new area manager, its near 5 months going on 6 months now, its all well documented evidence so it cant be denied , neighbours all men some think its a great laugh all this going on against us , nice neighbours with a strong dog biscuit throwing supporters club. in front of our property edging the dog on to eat more so it poos again, Estate manager none existent to deal with it, so is he part of it ? makes one think that way. I hope you get this message Area manger She/her York can you please send me the latest of who, what, when, allegations that have been made against us I believe in retaliation to this dog pooing complaint which i have asked for it to be moved moved on to stage 2 of the complaints procedure having asked area manager no end of times to no avail getting a reply , as an agent for a housing assiciation should not accuse someone with out supplying any evidence to support the allegations, frustrated with no replies so please send today! No reply to suppling any evidence against us date now August 2022 ?
Hello Mr Brunwin,i understand that our customer realations team has made contact with you regarding your recent concerns and comments.If you wish to discuss this further please can you contact Our Customer Relations team who are available Monday - Friday 8am - 6pm on 0345 602 5516 or you can email them at Customer.Relations@anchor.org.ukRegardsLynsey
5/5
TrustpilotJayne Hancock the manager was very…
Jayne Hancock the manager was very helpful the people we have seen while going to the bungalow have all been very pleasant and have time of day for you would highly recommend Anchor Housing to all our friends
Hi Keith, thank you for your lovely review. We’re really pleased to hear that the manager, Jayne, has been so helpful and that you’ve found everyone welcoming and pleasant when visiting the bungalow. We’ll be sure to pass on your kind comments to Jayne. We really appreciate your recommendation and wish you lots of happiness in your home!
1/5
TrustpilotOffered a property
Offered a property. Told it would be 6-8 weeks before we could sign up. Put our property up for sale. Got a buyer. Sold the property after 9 weeks. Date for completion at Anchor property moved and moved and changed. Negotiated with our buyer for extra time. Finally couldn't put it off any more, and gave Anchor a date for completion of our sale. The works promised had not even begun. Blame was shifted from one party to another, and one person to another. Yesterday was 16 weeks since we viewed... And today we are staying in alternative accommodation until the work is completed. Belongings are in one place, we are in another. One room and a bathroom. No cooking facilities, no washing up. Cannot register with the doctor, can't change the driving licences or the TV licence or inform the pension service. We have fallen between the cracks. No one has taken responsibility for any of it. Very disappointed, but hoping it really can't get worse. Is the future any brighter... We shall see.So I responded to the reply, and I emailed the address given... to get an email saying response by phone or email will be forthcoming in the next 2 WORKING days... it's Friday today!
Hello Janet,Thank you for taking the time to leave your feedback.I have asked Truspilot to make contact to provide me with some more information, which will help me to look into your concerns further.If you prefer, you can contact our Customer Relations Team on 0345 602 5516 Monday to Friday 8am - 6pm or via email at Customer.Relations@anchor.org.uk.Kind RegardsLynsey
5/5
TrustpilotGOING TO DEAN COURT
The Manager was/is very pleasant, kind and understanding and it is a great plus to know that she,Rihanna, is there to talk to. Although I have not completely moved in yet, being Xmas I hope to very soon in the New Year.
Dear Mr Proffitt,Thank you for your review. We are happy to hear you've had a positive experience so far and that you'll be moving in the new year. We will be sure to pass your comments to the location manager at Dean Court.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Anchor Hanover Group's Bradford office has 977 reviews across three platforms: 63 on Google, 1 on Yell, 913 on Trustpilot (across the whole business).
Anchor Hanover Group Bradford is rated 3.9 out of 5 across all 977 reviews, and 3.6 out of 5 on Google from 63 reviews.
Anchor Hanover Group Bradford, 2, Godwin Street, Bradford, BD1 2ST.
