Trusted Agent profile · Bradford
★★★★★
995 reviews across 3 platforms
2, Godwin Street, Bradford, BD1 2ST
Anchor Hanover Group's office in Bradford, at 2, is rated 3.9 out of 5 across 995 reviews on three platforms, including 63 Google reviews rated 3.6.
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
4/5
TrustpilotThe management of the estate is…
The management of the estate is excellent, all residents are supported well and looked after, the estate management is 110% compared with other places, the only thing that lets it all down is the catering side of things, under skilled catering team, family run unit, poor quality of food delivered, menus are bland, poor presentation of food delivered this needs looking into as poor quality for what we pay within rent charges.
3/5
TrustpilotNot bad for what it is, not really a care home.
Eaves Court in Princes Risborough is a pleasant place, many of the staff friendly, caring and helpful. There are some activities. But to note that the have the policy (voiced by staff, and despite what the website may be taken to mean) "we are not a care home, we expect our residents to be self sufficient". I would advise anyone considering this place and possibly others run by anchor to check it out carefully, costs (service charge and extras like car parking slot), lengths of corridors, ease of getting about if a buggie or walker is needed, rules, and whether it will provide the sort of community throughout the day that is required.
5/5
TrustpilotThe manager Ben was very helpful…
The manager Ben was very helpful showing us around and information all about Osborne house
Dear Mr A Webb, Thank you for your review. We're delighted you're enjoying living at Osborne House and will pass your comments to Ben.
5/5
TrustpilotThe manager Maureen made the whole…
The manager Maureen made the whole process of moving flats less stressful by being there every step of the way.
Dear Monica,Thank you for your review and your valuable feedback. We are happy to hear that you had a great experience during your move in period and that Maureen has been very helpful. We wish you the best of luck in your new home.
5/5
TrustpilotBeechfield Lodge
Our mum moved into Beechfield Lodge in September this year just a couple of weeks after losing our dad and her beloved husband of 68 years. They had been together in another care home since April of this year. Sadly dad had a fall and had to be hospitalised where he unfortunately passed away some five weeks later. I wont name the previous care home as there is absolutely nothing good to say about it hence the reason for moving our mum once dad passed away. We have nothing but good things to say about Beechfield, CARE being the operative word because that is exactly what mum gets. The staff are genuine and you can see they love what they do, nothing is too much trouble, mum has become part of the Beechfield family. She has a lovely room with en-suite and her own little kitchenette which gives her some independence. Visiting is a pleasure now and we can leave her with complete confidence knowing she is getting the best care there is, she is so content and this means the world to us.
1/5
TrustpilotHuge rise in monthly charges
We've been informed that the 10% hike in our 24/25 charges is mainly because of increased insurance costs. We were also told that Anchor are locked in to a national 3 year agreement with the insurance company. In what world does a business lock itself in to a 3 year agreement that allows the other company to raise their charges at will during that period? Shouldnt the lock work both ways? Ridiculous way to run a business.
Thank you for your feedback. I am sorry that your experience has not met the standards that we aim to achieve. If you would like these issues to be looked into further then please do let us know and we will be happy to do that. You can contact our Customer Relations team at 0345 602 5516 or email customer.relations@anchor.org.uk and they will be happy to review and agree next steps with you.
5/5
TrustpilotSimple easy
The manager Jay walked me through everything made it so easy and simple, always had a smile polite, I am new to all this so thank you Jay .
Dear Mr Roberts,Thank you for your review and your valuable feedback, We're delighted the process was made easy and simple.
5/5
TrustpilotStraight forward and easy…
Straight forward and easy application,staff easy to talk too.
Dear Karl, Thank you for your kind feedback. We’re really pleased to hear you found the application straightforward and the team easy to talk to. We wish you lots of happiness in your new home!
5/5
TrustpilotI have had a problem with my Energy Provider energy…
I have had a problem with my energy provider for nearly a year. I requested in Feb to go from a card payment to DD in June my electric went off for 24 hours no warning Card payment failed. Upshot they changed from Card to DD debit. Energywise tried to make contact without Success. Mr Foster from EnergyWise visited my home some miles journey and we went through everything has I had no correspondence and no idea what state my account was in. Mr Foster manage to make contact and acted on my behalf has I have hearing problems on my phone. He did a really good job and put himself out on my behalf. Anchors Energywise is a very valuable service. I commend them.
1/5
Trustpilotanchor housing disgrace
i have lived in my flat at runnymede court for ten years and things were very good until anchor took over from hanover housing since then everything has gone down hill with service charges at an extortionate level manager is trying to run what was once a nice community like an institution anchor treat their residents with contempt and any complaints are stonewalled.There needs to be some kind of investigation into this company for the protection of the vulnerable people that live in the properties
Dear John, Thank you for taking the time to leave a review. We're so glad your experience has fulfilled your expectations and you've found the guest accommodation to also be good. We wish you happiness in your home.
4/5
TrustpilotEverything was made clear from the off
Everything was made clear from the off. Very easy to access information. The on-site estate manager is always eager to help in any way.
Dear Mr G R Lloyd-SmithThank you for your review. We are glad to hear that all communications have been clear and that the site-manager has been accommodating.
4/5
TrustpilotLovely
Property lovely and staff amazing when showing around .
Thank you for your feedback. We’re really pleased to hear you found the property lovely and that the team were so helpful during your viewing. We’re sorry to hear about your concerns with the communal cleaning - please do raise this with your Location Manager. We wish you continued happiness in your home!
1/5
TrustpilotQuestionable Morals
Not for profit but no social conscience.This organisation has no values, no ethics and no integrity . Think very carefully before trusting your care or the care of your loved ones to them.They deny employees their rights, harass and bully them and refuse to investigate grievances. Is this really the sort of organisation you want to care for your vulnerable relationship?
Dear Mr Tom Bryant, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotChester Court, Spondon, Derbyshire
I would like to say what a lovely scheme Chester Court is, we have been today to collect keys and sign the tenancy agreement with my in-laws. Donna the manager is very professional and helpful as well as warm and friendly. The grounds and communal areas are all very well kept and Donna has been very efficient when responding to requests for information etc. Both my in -laws and us are looking forward to them moving into their new home.
1/5
TrustpilotCommunication very poor
Communication very poor. There is never any update on repairs. When you ask for information you’re just told to ask the manager. You ask the manager, he just says he doesn’t know anything. Consequently you go round in circles never finding anything out about the issues in your flat.Obviously this is Anchor’s modus operandi.They then do not have to do anything.
5/5
TrustpilotThe manager Paula was amazing could not…
The manager Paula was amazing could not have done more to make us feel welcome and at home
Dear Helen,Thank you for your great review, we are happy to hear how Paula was helpful and very welcoming. We're glad you chose us and hope you'll continue to be happy in your new home.
5/5
TrustpilotSuch an easy process for my parents…
Such an easy process for my parents moving in. The lady (Trish) whom shown us around done all paperwork with us and was such a lovely caring lady who made my mum and dad feel at ease, they having been living there a couple of months now and very settled and happy. Lovely place to live gave my mum her independence back. Thankyou so much your all doing a fantastic job.
Dear Diana John / Sue Barry, Thank you for your review. We are so pleased to hear that your mum and dad have had a smooth moving in process, in addition to the help provided by our colleagues. Most importantly, we are glad your mum has her independence back.
5/5
TrustpilotNice and easy to get the paperwork…
Nice and easy to get the paperwork together the set manger is great very helpful nice place for us to being
Dear Michael Wright Thank you for your review. Happy to hear that the paperwork was a breeze and that the manager was helpful. Enjoy your new home!
5/5
Trustpilothelp
stephanie G was excellent top marks for her
Dear Mr Micheal Cook, Thank you for your lovely feedback! We’re delighted to hear Stephanie G made such a positive impression. We wish you lots of happiness in your home!
5/5
TrustpilotFriendly staff at Charles Bennet Court
Such lovely friendly staff at Charles Bennet Court.
Dear Francesca, Thank you for your lovely feedback. We’re so pleased to hear the team at Charles Bennet Court were friendly, helpful and took the time to answer your questions, helping your move into your new flat go smoothly. We wish you lots of happiness in your new home!
5/5
TrustpilotEverything went so smoothly thanks to…
Everything went so smoothly thanks to Margaret at Paddock Court. I'm so happy in my new home.
Dear Michael, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the location manager was welcoming and will pass your comments to Margaret. We wish you the best of luck in your new home.
4/5
TrustpilotManager was most helpful
Manager was most helpful, friendly and informative at every step of the way.
Dear Linda,Thank you for your review and valuable feedback! We are glad you're enjoying your apartment.
5/5
TrustpilotWhat a welcome
A wonderfully warm experience right from first contacting Anchor to settling into my new home. Their customer service is second to none with everything being focused on customer needs. You actually feel like a human being throughout the whole process. Their properties are superbly designed at very fair rents. You feel supported through the whole process. Whatever you are doing, wherever you are, help is always at hand from their excellent staff. Never been happier.
Dear Kevin,Thank you for your review and valuable feedback! We are happy to hear that the process from start to moving in has been superb. We hope you are enjoying your new home.
5/5
TrustpilotLocation manager Rebecca is a very…
Location manager Rebecca is a very nice helpful lady was very understanding and still helpful with me
Dear Dawn, Thank you for your review and your valuable feedback. We are happy to hear that Rebecca has been very understanding and helpful. We wish you the best of luck in your home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
