Trusted Agent profile · Bradford
★★★★★
995 reviews across 3 platforms
2, Godwin Street, Bradford, BD1 2ST
Anchor Hanover Group's office in Bradford, at 2, is rated 3.9 out of 5 across 995 reviews on three platforms, including 63 Google reviews rated 3.6.
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
5/5
TrustpilotThe service has accommodate my needs…
The service has accommodate my needs The Manager Liz was very helpful Any issues she has been quick to address.
Dear DonnaThank you for your review and valuable feedback. We are happy to hear that Liz was helpful.
3/5
TrustpilotAnchor social housing Alice in wonderland estates …
Anchor social housing employ a 40 thousand workforce, Their managers support Being truthful is their motto but they dont stick to it. Its like living in nomans land. Nothing is too much if you don't upset thier estate manager, care, compation wishing every tennat well is not the case for some that are not liked .move in if you dare and wittness the unhappy tennants
Dear Alan, Thank you for your review! We're delighted you're enjoying living with Anchor.
5/5
TrustpilotWonder experience
Wonder experience Very professional Penny was and is so helpful
Dear Mr Mallion-Woods,Thank you for taking the time to leave us a review - it is much appreciated. We're glad to know you have been happy with the process of settling into your new home and to hear that Penny has been so helpful. Best of luck in your new home.
5/5
TrustpilotBest Move for Us!
My husband and I have just taken on a tenancy with Anchor Hanover at Sutton on Sea. The wonderful manager, Darren, has been so helpful throughout the process and I know we will be very happy living at this beautiful site. Thank you Darren!
Hello lynneT,Thank you for Leaving such lovely Feedback regarding Darren at our Sutton on Sea property. I would like to welcome you both to Anchor and i hope that you enjoy living in one of our properties.I will make sure that Darren receives your lovely feedback.Kind RegardsLynsey
5/5
TrustpilotLovely home
Lovely home, wonderful views and Friendly neighbours. Our manager Kim is so nice and very welcoming.
Dear Diane,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear our Location Manager was most welcoming and you are are happy in your new home.
5/5
TrustpilotEfficient and very helpful
Efficient and very helpful. Mel is an excellent Manager.The facility is also excellent along with access to Wem itself.
Dear Mr Phil Ellis, Thank you for your review and valuable feedback. We are delighted that you are happy with your property and your manager.
1/5
GoogleWe lived in a property on Hanover Close BD8 9DF for approximately 6 months, during that time we had rat problem and silverfish infestation. I had to take the rat problem to the Head Office in order to get action, the rats were living in the rubbish cupboards! The plastic bins were replaced with metal ones, as a result of my complaint. And here’s the clincher, the tenants are paying service charge for an estate manager!! So why was it up a resident to write formal complaints, threatening to involve environmental health? The residents are paying for an estate manager! The service charge is £66.51 and multiple that by 56 flats = £3724.56 per month, that is just service charge, and they couldn’t even manage the refuse system! That is diabolical when they’re housing the elderly and vulnerable. Quite frankly, our experience living there was horrendous and we left after 6 months, as the flat had a serious silverfish infestation. We left after spending over £2500.00 on updating the property, as we couldn’t cope with the infestation. I find it totally ironic that AnchorHanover state their values as including ‘integrity, honesty and accountability’ our experience is the complete opposite of those values. Our experience included; nonchalant lazy estate management, dishonesty and zero integrity from senior management. Their priorities are covering their own back, I wouldn’t put my cat there, never mind an elderly or vulnerable person. There is a very valid reason why this estate has a disproportionate amount of vacancies compared to other AnchorHanover properties!! Please think very carefully, before putting family members on this estate. If I could give zero stars I would......
2/5
GoogleJust sent home, as stood up for parking my car, One part of the carpark inches away from building site, massive Hydraulic oil spill on car park and digger sending debris all over , so my car possible can be damaged, Parked in last space the disabled spot, but temp manager made me move it, so ended up parking on dangerous car park, then told to pull back as too close to builders fence, so back end car sticking out into drive. I have serious problem with walking as legs in bad condition,COPD but have not shielded and worked throughout the virus times more than some, Because i stood up for self and protection of my property, yes a bit of a heated exchange, but been sent home, told without pay. massive contradiction to the new staff smoking for 3 hours a day, and feeding selves with full English before the residence get fed, Company was good to work for, but over the last few month, Standards, safety are becoming a massive problem. The care home is Chesterton Lodge, Newcastle under Lyme
5/5
TrustpilotI moved to Nelson close got a beautiful…
My mother in law moved into Nelson close and was very pleased with the view from the lovely garden from her flat window. Staff and residents very friendly too.
Hi Deborah, Thank you for your review. We’re delighted to hear your mother-in-law is enjoying her flat at Nelson Close, the lovely garden view, and the friendly atmosphere created by both staff and residents. We wish her lots of happiness in her new home!
5/5
TrustpilotFantastic
I already new barncroft my sister live there and has done for about 10yrs its worm and welcoming you can either keep yourself to yourself or join in at barncroft the manager tracy is very helpful if theres anything that wants doing its done straight away with no song and dance great place
Dear Philip Michael,Thank you for your review. We are happy to hear that you are enjoying Barncroft and that Tracey has been helpful. We'll be sure to let her know about your lovely comments.
4/5
TrustpilotA shining star in the gloom
I have experienced serious issues with a surveyor called Wilberforce. He doesn't listed, constantly cancels appointment and doesn't return my calls. I've spoken to a Richard in the building team who has put my mind at ease, explained about buildings but most importantly listened to me. He should be commended as this score would be 0*
Dear Steven,Thank you for leaving a review. We're sorry to hear about the inconvenience this has caused and glad to hear that Richard was very helpful. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotVery happy with your service
Very happy with your service. Sam has been very helpful. I could not be happier. Thank you.
Dear Mr Lee, Thank you for your review and valuable feedback. We are glad that you are enjoying your new home.
5/5
TrustpilotHanover court
Hanover court, DurhamI will soon be moving into an Anchor property and recently went to sign a contract and collect the keys. Karen Dowens the housing manager is completely efficient and a lovely bubbly lady. It was all so easy. She has been professional from the beginning and she still manages to make it all stress free.
Dear Christine Arnold, Thank you for your review. We are happy to hear that you've had a positive experience with the sign-up process and that Karen has been very helpful. We'll be sure to pass your lovely comments onto her. Enjoy your new home when you move in!
5/5
TrustpilotMoving into Sutherland Court.
My brother moved into Sutherland Court at the beginning of June. All the staff have been incredible in sorting everything before the move and as he moved in so the move went very smoothly. Everyone is so friendly and kind, The premises are immaculate, I am very thankful to all the staff and residents for making my brother feel so welcome!
Dear Edwina Richards, We are happy to hear that your brother has had an easy time moving in and that our colleagues have been helpful. We hope he continues to enjoy his new home!
5/5
TrustpilotThanks for helping us with our new home
Having recently taken possession of the keys to our new home at the Anchor Housing Thorpe Sands estate, we would like to express our thanks and appreciation to Lisa Bodemeaid, the local manager, who has been pleasant, helpful and efficient in assisting us with navigating the process and completing the required paperwork. She has always made us feel welcome and we look forward to becoming part of this community.
Dear Consumer,We are glad to hear that the location manager has been so helpful, as we would like to investigate further into this, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
4/5
TrustpilotThe Staff at Trinity Court Honley were…
The Staff at Trinity Court Honley were very helpful. Explained everthing to me and my family.
Dear Mrs M Clay, Thank you for your review and your valuable feedback, We will ensure that your comments are shared with the staff at Trinity Court.
5/5
TrustpilotI had an easy move.
I had an easy, quick and efficient experience which I put down to the professionalism of Mr. Osiga. He had the apartment cleared, cleaned and painted in a short period of time and I moved in a very happy man. Thank you for allowing me to live here, F.G. McDaid.
Dear Mr F G Mcdaid, Thank you for your review. We are happy to learn that you've had a positive experience moving in and that the property was quickly decorated. We will pass your comments to Osiga. Enjoy!
5/5
TrustpilotSo far so good
So far my experience has been very good. The staff I have met have all been very professional, knowledgable and caring. It is very comforting to know that I can make my new home just as I would like it. I've been encouraged to join in and have done so, which has been really useful to get to know other residents and to find out how things work. I look forward to being part of this new and friendly society.
3/5
TrustpilotExperience of Anchor 2On whole we are very happy i
On the whole we are very happy in our new home. We were concerned however that we did not receive any documents or correspondence to our home prior to meeting with our manager. She had been lead to believe that we had . Additionally , it was the manager’s first signing in and that put a considerable strain on her.Further , we feel that it would be helpful if on moving in we had been shown how to switch on the hot water; the shower!; the heating. Our son sorted it out for us.The manager has been very supportive , efficient and helpful and we are setting in well. The neighbours being welcoming and friendly.
5/5
TrustpilotAmber was great made it all easy and so…
Amber was great made it all easy and so helpful so easy going
Dear Roy, Thank you for your review and valuable feedback. We are happy to hear that our colleague, Amber, has been helpful.
5/5
TrustpilotExcellent manager at Evelyn Glennie Court in Brighton Live at Evelyn Glennie Court in…
Live at Evelyn Glennie Court in Brighton. Want to do this review just to thank the manager Craig Pyke for his constant help & commitment to any problems that may occur & just going that xtra mile wth other matters such as informing us of any parcels we have delivered when we're out at work or helping us with explaining bills etc.
Dear Teresa Foster,Thank you for your review and valuable feedback. We are happy to hear that you had a great experience and that Craig has been very helpful. We'll be sure to pass on your comments.
5/5
TrustpilotI'm so pleased with Anchor Housing, because they are a brilliant company who look after their Tenants 👍
I'm so pleased with Anchor Housing, All the telephone conversations I've had with the Anchor Housing staff, Have been so helpful and made me feel so comfortable to talk to, I think this is very important to feel comfortable with the person you are talking to, Thank you for that 👍
Dear Marina Brown,Thank you for taking the time to leave us a review. We're delighted to know that you've had a great experience and have felt comfortable throughout. We definitely agree that this is very important to those who live in an Anchor property. We wish you lots of happiness in your home.
5/5
TrustpilotStaff and Resales Team, Bishopstoke Park
I would like to thank the staff at Anchor Bishopstoke Park, Eastleigh, for their very kind support while I lived there. In particular, I thank Stephen Hardy, Regional Resales Manager, for his help and advice in my planned, and unplanned, moves. Shirley Stephenson
Hi ShirleyThank you for taking the time to leave your feedback for us.It's great to hear that you enjoyed your time living with Anchor Hanover and we wish you all the best for the future.Kind RegardsChantelle
5/5
TrustpilotEverything from start to finish has…
Everything from start to finish has been good Marie made it all so easy
Dear Owen,Thank you for your review and your valuable feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
