5/5
TrustpilotEverything from start to finish has…
Everything from start to finish has been good Marie made it all so easy
Agent replied · 12 June 2024
Dear Owen,Thank you for your review and your valuable feedback!
Trusted Agent profile · Bradford
Anchor Hanover Group Bradford reviews
★★★★★
996 reviews across 3 platforms
2, Godwin Street, Bradford, BD1 2ST
Anchor Hanover Group's office in Bradford, at 2, is rated 3.9 out of 5 across 996 reviews on three platforms, including 63 Google reviews rated 3.6.
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Reviews
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotThe workman could not do the job's that…
The workman could not do the job's that I needed doing. Ex- shower room tap on sink. Continues dripping. 24/7 waisting hot water. The toilet may block up again. As he didn't inspect the pipeline or whatever is causing the toilet to keep getting blocked on a regular basis.
Agent replied · 24 December 2024
Dear Kim Scholey,We're sorry to hear your repair has not been completed. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotEverything was amazing.
Everything was amazing.We was talked through every stage.Thank you.Kind Regards.Collin & Marjorie White
Agent replied · 12 June 2024
Dear Marjorie, Thank you for your review and valuable feedback. We are happy to hear you were taken through each stage right through to move-in. Enjoy your new home!
1/5
GoogleWorked in Head Office, Bradford for 6 months and was treated like i was nothing - just a faceless machine. My mental health has been demolished and they let me go because i wasnt perfect. Do not work there!!
5/5
TrustpilotHappy with our home
We recently moved into our flat in Alderwood, and we are extremely pleased with the support we received from the manager he was friendly helpful and nothing was too much trouble. We have settled in well and feel safe and find the accommodation homely and exceed our expectations
Agent replied · 24 December 2024
Dear Margaret Burton, Thank you for your review. We're delighted you're enjoying living at Alderwood. We will ensure that your comments are shared with the staff.
5/5
TrustpilotExcellent manager
Our parents recently moved into Alderwood (Anchor housing property) Jordon the manager was very helpful, friendly and showed compassion he went above and beyond to ensure the move went as smoothly as possible, nothing was too much trouble He is a credit and valuable asset to Anchor housing
Agent replied · 24 December 2024
Dear Ange, Thank you for your review. We're delighted your parents are enjoying living at Alderwood. We will ensure that your comments are shared with Jordan!
5/5
TrustpilotI'm a former veteran never had help…
I'm a former veteran never had help from anyone but anchor housing have done a lot for myself and my partner to get us where we are Happy and injoy life at last thank you anchor housing and sherly heggy manger of ward chase co14 8qw
Agent replied · 24 December 2024
Dear Mr R W Hill O.B.E, Thank you for your review! We are so happy to be able to help you and glad you are enjoying your new home. We'll be sure to share your lovely comments as well!
5/5
TrustpilotI am very happy to get into my new home…
I am very happy to get into my new home and the local manager is very helpful to me as I have been in the past and all the others residents are very helpful as.well. The area is so peaceful and friendly and very clean. I have been waiting for about six years on the waiting list for a place. Kenneth Bogle
Agent replied · 12 June 2024
Dear Kenny Bogle,Thank you for your review and valuable feedback! We're delighted to hear you're enjoying living at your location.
1/5
TrustpilotI was unable to move in as in hospital…
I was unable to move in as in hospital with heart attack so had to pay rent for 5 weeks not even there and have lost place in list even though medical reason for giving up flat.now have to reapply and start over again I was too ill to move and paying 2 rents still in old flat. No understanding or help
Agent replied · 12 June 2024
Dear Nicola, Thank you for leaving a review. We are sorry to hear about your experience. If you would like to take this matter further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotManagers made whole process easy
Agent replied · 25 October 2024
Dear Mr S J Lucas, Thank you for your review! We're delighted to hear that our colleagues have helped in making the moving-in process easy for you.
5/5
TrustpilotThe welcome pack and explanation about anchor was well appreciated.
The welcome I received from the property manager at Broom court .was exceptionally,and good experience .I didn't know about how Achor help the aging people .now I can recommend any of my friends, relatives to have a second thought about how to live happily and peaceful..
Agent replied · 24 December 2024
Dear Lovemore Mahlangu, Thank you for your review. Happy to hear that you've received some really useful communications and will be telling your friends and family about Anchor. Enjoy your new home!
5/5
TrustpilotFabulous service from start to finish…
Fabulous service from start to finish Joanna is amazing very friendly manager
Agent replied · 12 June 2024
Dear Sharon Parkin, Thank you for your review and valuable feedback. We are delighted that you are happy with the service and your manager.
5/5
TrustpilotJustine the manager at Rowan Court…
Justine the manager at Rowan Court picked us and she is an asset to Anchor , from viewing to setting up and support after moving in has been first class. She is also very pleasant not the "old matron" type . She is welcome anytime for a tea and a bacon butty x
Agent replied · 24 August 2024
Dear Alan Hare, Thank you for your review! We're delighted you're enjoying living at Rowan Court and will pass your comments to Justine, the Location Manager at Rowan Court.
5/5
TrustpilotMove to Hanover Gardens at Nailsworth
From the start of the process of being shown around the property to actually moving in, every thing has been very positive and efficient. Magda our manager has been very helpful, and the other tenants have made my husband and I very welcome. So far we are very happy here
Agent replied · 25 October 2024
Dear Customer Pat Williams,Thank you for your review and your valuable feedback. We are happy to hear that you had such a great experience with Anchor and the location manager and residents have been very welcoming and helpful. We wish you the best of luck in your new home
5/5
TrustpilotHouse Manager was amazing and so…
House Manager was amazing and so helpful making the move much easier 😊
Agent replied · 12 June 2024
Dear Lesley,Thank you for your review and your valuable feedback. We are happy to hear you've received the required help and support to move into your new home
5/5
TrustpilotReally nice welcome
Really nice welcome, very nice area and facilities, planning, management overseeing 36 residents in such lovely environments is astounding.I’m out of hospital and feel my age as it’s been a long haul, but the Professionals involved and my family are very happy for me. Even a guest room and lounge area for the community here. Thanks a million
Agent replied · 12 June 2024
Dear Ms. Wheatley,Thank you for your review and valuable feedback. We are happy to hear that you have had a great experience with management and are enjoying the facilities.
2/5
TrustpilotI had little or no help to move to…
I had little or no help to move to Anchor housing. No one to speak to and I later found out they have a service called Bewise. I remain very disappointed with Anchor. The Bewise help service was to late to help. Yesterday I had a customer service telephone call. Nothing heard about my complaint and they could not tell me.
Agent replied · 14 June 2024
Dear Ms.Dudden We are extremely sorry about your experience, please can you email us at ppsales@anchor.org.uk with your contact number and we will be happy to discuss further. Thank you and we hope to hear from you soon.
5/5
TrustpilotSo happy living in an anchor flight thank you
I would just like to say that from coming to see the property and meeting Cheryl the warden I was met with warmth happy smiling faces the people who live here are so friendly the places very very well kept all in all very good all round thank you
Agent replied · 25 October 2024
Dear Michael Lavelle,Thank you for your review! We're delighted to know that you've had such a great experience and you're enjoying living with Anchor. It's great to hear that you were welcomed with warmth and smiling faces - just as it should be!
1/5
TrustpilotDouble water companies charge
After being forced to pay for Anchors mistake when they were charged by 2 water companies rent 2021-2022 and being promised that it would be sorted out and a refund issued or the water rate would be adjusted 2022-2023 I now have transferred into another Anchor property but I pay my water rates direct to the water company Anchor have ignored my request to sort this since I transferred 22-02-2022 to my new address I have lost all trust in Anchor.
Agent replied · 12 June 2024
Hello Gill,Thank you, for your comments and i am sorry to hear that you have been having these issues.I have requested further information through Truspilot, which will aloow me to look into your concerns further.Alternatley you can contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.ukkind regardsLynsey
3/5
TrustpilotDidn't like rubbish that was left in…
Didn't like rubbish that was left in garden we had to pay for it to be taken away plus the patio was left in a disgrace had to pay for it to be jet washed then that upset next door neighbour as had to have hose pipe over his fence he was well annoyed so not good
Agent replied · 12 June 2024
Dear Angela,Thank you for leaving a review. We're sorry to hear of the conditions left in the garden and the patio and we'd like to make sure your issues are rectified and ensure you're happy. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotWarm welcome to the home
Agent replied · 25 February 2026
Dear Jennifer Muthoni, Thank you for your review! So happy to hear that you've experienced a smooth move and that all amenities are close by for your convenience. Enjoy your new home!
1/5
TrustpilotAnti Social Behaviour, Harassment, Nuisance.
I am a British Military Forces Veteran and suffering with chronic PTSD/Combat Stress brought on by service to the Crown and Country in conflicts around the world.I have lived at my current address since February 2012 and got along reasonably well with the majority of the other residents until approximately 2years ago when a new lady arrived at the development and has made and continues to make my life hell.She is fully aware of my medical condition of PTSD but continues on a daily basis with harassment,intimidation, nuisance behaviour and anti social behaviour towards me and now begining to pick on some other mostly older, vunrable residents especially those that are friendly towards me.I have reported her to the sites warden,area manager and operation's manager and the customer relations department of Hanover/Anchor housing and completed the ASB statements and at risk assessment document (Where upon I scored 18 and according to this score I am Highly At Risk) and as yet the management have told me (for nearly 2years now)that they (the management)are keeping a file on the situation!!!The offending lady resident has also been visited by the Police on 6 different occasions and served a Police Community Service Order (which she has broken on numerous occasions).The lady resident in question is in clear breach of the Tenancy Agreement that she signed up when she took over the apartment and it would appear to both myself and the Police that providing I keep paying my rent the management are not taking further action against this resident and proceed with an eviction order.This behaviour from this lady resident is now not only affecting myself but is affecting the wellbeing of other vulnerable older residents of the site.Every day we keep thinking when is this situation going to end!!!I therefore cannot recommend this location a safe, friendly environment to live.
Agent replied · 12 June 2024
Hello Mr Moles,I apologise for the delay in responding to your concerns, I have asked Truspilot to contact you to try and obtain some more information from you, which will allow me to look further into the above concerns.Alternatively, you could contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.ukKind RegardsLynsey
3/5
TrustpilotFirstly I tried to phone your phone…
Firstly I tried to phone your phone number in your brochure and had no reply.secondly it was a couple of weeks after moving here that I received my welcome pack etc.I am pleased with the work Marie did in getting me here as I was in Australia at the time and it was more difficult doing the tenancy agreement .
Agent replied · 12 June 2024
Dear AnneThank you for your review and your valuable feedback. We are sorry to hear about your initial experience but hope that you are now enjoying your new home.
4/5
TrustpilotThat the bungalow is very cold due to the age
Over all the transition went very well.The site manager was brilliant any issues we may have had were dealt with quickly and efficiently.The only problem we have is the condensation and coldness of bungalow that is most probably caused by the age of the property.
Agent replied · 24 December 2024
Dear Mrs Loader, Thank you for your review. Happy to hear that the transition was smooth and that the location manager was helpful. We're sorry to hear that the bungalow feels cold. In the first instance, please speak to your Area Manager, alternatively, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
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