4/5
TrustpilotManager was most helpful
Manager was most helpful, friendly and informative at every step of the way.
Agent replied · 12 June 2024
Dear Linda,Thank you for your review and valuable feedback! We are glad you're enjoying your apartment.
Trusted Agent profile · Bradford
Anchor Hanover Group Bradford reviews
★★★★★
996 reviews across 3 platforms
2, Godwin Street, Bradford, BD1 2ST
Anchor Hanover Group's office in Bradford, at 2, is rated 3.9 out of 5 across 996 reviews on three platforms, including 63 Google reviews rated 3.6.
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Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
Reviews
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLocation manager Rebecca is a very…
Location manager Rebecca is a very nice helpful lady was very understanding and still helpful with me
Agent replied · 25 October 2024
Dear Dawn, Thank you for your review and your valuable feedback. We are happy to hear that Rebecca has been very understanding and helpful. We wish you the best of luck in your home.
4/5
TrustpilotHi 👋 Happy Bunnies
Hi 👋 Emily (site manager) was and is fantastic she made everything as easy as possible for our move into Hanover Court. We are settled in to a certain extent as we are looking forward to being added to the waiting list for a 2 bed ground floor flat as I have health problems . But yes really happy with how everything went .
Agent replied · 25 October 2024
Dear Mr S Ireland,Thank you for taking the time to leave a review! It's great to know that you had a very positive move-in experience and we hope you get news about the flat very soon. We wish you the best of luck in your new home!
1/5
GoogleI live at Gillies Court in Stechford, opposite a pub called The Station Inn, they are playing loud music, they are shouting, fighting and it is distracting I can't get to sleep, I have got health needs as well, why should I have to put up with that, why can't anchor do something about it. Why have anchor built a retirement home in front of a public house and the building should be properly secured with high fencing and security because to be honest me living here as a resident I don't feel safe. I attended a viewing for Normanton Lodge in Derby, they had a 1 bed flat and a studio available, I was the first person to view it and I was already on the waiting list for anchor properties and it was lovely and peaceful and yet anchor decided to offer me a studio flat which is badly situated opposite a pub and it is noisy and they are always fighting, I am worried in case they throw something at my flat and it injures me because they are drunk people. I am vulnerable, I am over 55.
2/5
TrustpilotMy husband and I were in top places for…
My husband and I were in top places for a property which we viewed Unfortunately my husband passed away 2 weeks later and was told these bungalows are only for couples although I know single people are in them.
5/5
TrustpilotFriendly living
Everyone is friendly. The Location Manager is very helpful and patient; nothing is too much trouble.
Agent replied · 25 October 2024
Dear Pauline,Thank you for taking the time to leave us a review - it is much appreciated. We're glad to hear that the location manager has been so helpful. Best of luck in your new home.
5/5
TrustpilotMr Bramley is well settled and enjoying…
Mr Bramley is well settled and enjoying living at Ashley Court. The Housing Manager did very well.
Agent replied · 25 October 2024
Dear Mr A Bramley, Happy to hear that Mr. Bramley is well settled at Ashley Court. We hope he enjoys his new home.
5/5
TrustpilotFinally showed some compassion and…
Finally showed some compassion and professionalism
Agent replied · 4 June 2026
Dear Vanessa, Thank you for sharing this feedback. We’re pleased to hear you’ve experienced compassion and professionalism, and we appreciate you recognising that. Your comments are important to us and help reinforce the standards we aim to deliver.
5/5
TrustpilotThis is a great company
From the very first viewing we felt secure in the knowledge that we were fully supported by Anchor during our purchase due in no small part by our sales advisor. We looked at other assisted living companies but we felt that the offer, facilities, standard of building and the obvious happiness of the residents made it an obvious choice for us.
Agent replied · 24 December 2024
Dear Clifford Congrave,Thank you for your review. We are happy to hear that your purchase journey has been a smooth one and that you are happy in your new Anchor home. Enjoy!
5/5
TrustpilotPleasant, professional and helpful staff. They make you feel welcome.
I think the manager and her assistant deserve five stars for their great service.They were both very helpful and easy to talk to. However, l would suggest that more direct and personal assistance be made available for those of us who need help with how things work in our flats, and finding important places in the neighbourhood if we are new to the area.
Agent replied · 25 October 2024
Dear Lorna, Thank you for taking the time to leave us a review. We're happy to know that you've had such a great experience moving into your new Anchor home and the location managers have been really helpful. All feedback will allow us improve our services to you. We wish you the best of luck in your new home.
4/5
TrustpilotMy application
My application for housing was dealt with quickly and efficiently. The estate manager Esther was extremely helpful informative and supportive throughout my wait for a property.
Agent replied · 12 June 2024
Dear Sandra, Thank you for your review! We're delighted to hear that your application process was quick and efficient and that the estate manager was helpful.
5/5
TrustpilotAnchor would recommend
I was pleasantly surprised on how well my customer call was received by anchor .Especially when in the past with other providers they seem rushed and rude.He took his time to explain how everything worked and had patience and understanding as well as knowledge .Thanks Kamran from customer enquiries.
Agent replied · 12 June 2024
Hello Karen,Thank you very much for taking the time to leave your lovely feedback.I would really like to feed this back to the team that you had this experience with, to enable me to do this i have requested further information through Truspilot which i hope that you will be able to provide.Kind RegardsLynsey
5/5
TrustpilotIt was the best move we've made
It was the best move we've made , been here nearly 11 years and love it Our estate manager Lesley is so caring nothing is too much trouble for her At the moment we are having a lot of building work done and she,and Anchor are keeping us well updatedWe have great neighbours and we are all looking forward to celebrating The Coronation together in this great community Well done Anchor
1/5
Trustpilotantisocial behaviour Meadowcroft Bushey
Unbelievable antisocial behaviour by staff from Anchor's Meadocroft development in BusheyResidents have taken to blocking a public footpath with their car and spray painting on the road to stop parents this was apparently the estate manager who is residing at the development behaving this waySearch Residents 'block path with car' in St Hilda's School parking row Search for St Hilda's school parking row Bushey
Agent replied · 25 October 2024
Dear Ritesh Shah, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services.
5/5
TrustpilotVery efficient manager
Very efficient manager. The Anchor appt is lovely. Everyone is friendly and helpful. The Location is very good.
Agent replied · 24 August 2024
Dear Dorothy,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were friendly and helpful. We wish you the best of luck in your new home.
5/5
TrustpilotThe on site Manager was very supportive…
The on site Manager was very supportive and ensured our move went smoothly.Our thanks to Beverly Waldron.Kind regards Ian and Linda
Agent replied · 12 June 2024
Dear Ian and Linda, Thank you for taking the time to leave us a review - we're glad to hear how supportive your Location Manager was and that you had a smooth move. We'll be sure to pass on your comments. We wish you both much happiness in your new home.
5/5
TrustpilotJust so grateful
I telephoned Anchor one afternoon as I was a victim of domestic problems, the lady was lovely and listened to everything said she would be back in touch which she was to say I had been put on the priority list, in just one week a was offered a flat, I know I was very lucky with availability and will be eternally grateful
Agent replied · 25 October 2024
Dear Fiona Mclardy, Thank you for your review. We are happy to hear that Anchor has been able to help during a difficult time and that you now have a new and safe home.
4/5
TrustpilotEverthing was straightforward really…
Everthing was straightforward really all completed on site no need for extra phone calls,staff are very welcoming and friendly
Agent replied · 24 August 2024
Dear Elaine,Thank you for taking the time to leave us a review. We are happy to hear that all went well and that our colleagues have been welcoming.
5/5
TrustpilotAbout not away being listen to
Hi even though were I live we have a really good manger Adele not every one as that were they live we have a cleaner that sits in the Office quiet a lot or she sit in the communal lounge doing nothing for most of the time she is ear also not very body gets listen to when they make a complaint there was a woman on the TV last year and she said that the complaint prosecutor is not fit for purpose know matter what you complaint about I hope that is will help some of you that don’t get listen to one last thing some mangers do get listen to more than the tenants from mark
5/5
TrustpilotCould not be happier!
After just 8 weeks of living at Dane Court, I feel that i have come home. Anchor provides the security I need, repairs have been done promptly, and the neighbours have made me welcome. Easy access to shops by bus, and to appointments at local hospitals, means I have everything I need, and could not be happier. Thank you!
Agent replied · 25 October 2024
Dear Susan,We're so happy to hear that you're feeling at home and have had a great experience moving into your new home and that repairs have been resolved quickly. We wish you the best of luck in your new home!
5/5
TrustpilotFiona and Kevin really are absolute treasures
I believe the Manager Fiona and her husband Kevin, who is our cleaner, are an asset to Anchor Housing. They are both such a hard working couple, always friendly, professional and confidential. There is aways a warm welcome from both of them and they go over and above to help residents. They really are absolute Treasures.Patsy Hampton-Smith Church Court, Blundell Avenue, Cleethorpes DN35 7RR
5/5
TrustpilotMade moving easier
Impressed with the speed at which repairs to a window seal, checking an electric plug and sorting out a blocked shower plug hole. Reported these before we had moved in (whilst waiting for installation of cooker) all done and the people involved were really nice. Must also mention the local Manager Sandra Draper who has been really helpful organising the above and answering any queries we may have had.
Agent replied · 12 June 2024
Dear C Bush, Thank you for your review and valuable feedback. We are delighted that you are happy with your repairs all completed and your manager and we will ensure that your comments are shared with Sandra.
1/5
TrustpilotNot a good experience
The whole experience was really bad only stayed at property 4 days in total had to pay an extra months rent and council tax even though I had returned the keys they said you have to give one months notice so I was paying for somewhere that I couldn't live had the expense of moving there and back within a week the whole experience was and nightmare and costly
Agent replied · 12 June 2024
Dear J Setal, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotVery helpful Locations Manager who kept…
Very helpful Locations Manager who kept us up to date with our move. The property had issues I.e. no shower or hot water but the Locations Manager dealt with it as quickly as possible but we did have to wait for parts re the shower. Very friendly neighbours but we also have our privacy respected.
Agent replied · 24 December 2024
Dear Karen Toulson, Thank you for your review! We are delighted that the manager was able to deal with issues immediately. Enjoy your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
