Anchor Hanover Group Bradford reviews

★★★★★ 1/5

Trustpilot

Terrible Customer Care!

Giving one star for this organisation is too much! They claim to be a great housing association for those older people, caring for their welfare etc. This is absolute rubbish! All this organisation cares about is money, and saving it!I raised a serious and valid complaint with Anchor over 4 weeks ago, which was acknowledged in the two day timescale. I was promised a response within 14 days, and if that was not feasible, they would update me and keep me informed.Despite me sending two emails to chase up a response for a stage one response (after three weeks) I have heard nothing, and I believe the estate manager has also chased for an update, and either heard nothing or not communicated what they have been told back to me!Clearly Anchor’s complaint policy is like a fairy tale, fake like their claims on their website, then you only have to read the other reviews on this website.I was willing to be nice about the issues that I raised with Anchor, but the longer Anchor choose to ignore the issues raised, the more I will dig my heels in and fight for the rights my father is entitled to within the UK law!This housing association have failed in a duty of care, because money is more important, and put the welfare of a long standing tenant at risk, and even when someone complains they can’t even respond.Not to worry, no response now is fine, since I’m taking this complaint to the housing ombudsman when I’ve exhausted Anchor’s complaint policy, if they actually respond!

Ally · 25 April 2022

★★★★★ 1/5

Trustpilot

St Cements Court Clacton On Sea Phase 1…

St Cements Court Clacton On Sea Phase 1 & 2 very poor standard. Couldn't live at either phase. Tenants moaning all the time from both sides of how it has all deteriorated since new management. Both phases are filthy and bits or rubbish still on the floor in the same place a week later! Dirty floors and toilets. Very poor cleaning standard. Tenants said they are moaning about this but nothing getting resolved by Managers. They are not interested. Area Managers not interested either. Shocking when tenants paying for cleaners and decent managers.

John · 22 April 2022

★★★★★ 5/5

Trustpilot

My Happy Home With Anchor.

I came back to the UK after living in Spain for twenty years. My husband had died in Spain the year before and it wasn't the same without him. I had been looking for a flat for myself and my little dog because I was staying temporarily with my daughter and son-in-law. After being refused a flat many times because of my dog I rang Anchor who put me on their waiting list. The following day I got a call from Pamela Corbett about a studio in an over 55 retirement scheme in Summerfield House, near Chester. By this time I felt so jaded about my housing situation that I agreed to see the studio, thinking it would have been a stop gap until I found a one bedroom flat. Pamela, the scheme manager, was so cheerful and friendly that I was able to see the studio and the benefits of the scheme through her eyes and moved in the next week.I have not been so happy since losing my dear husband and now have a delightful studio and I have made lots of friends.

Trish · 13 April 2022

★★★★★ 1/5

Trustpilot

Shame on you!!!

Shame on you!!!! You are heating your buildings with gazprom still! Your sheltered and care homes all Gazprom. Russian gas! You say you are locked in until 2023! No you are NOT! YOU CAN MOVE OVER TO BRITISH GAS! Our elderly pay you a service charge for heating. These elderly a lot of them were in WW2! Now thier sevice charge for gas goes to Russia, you are allowing them to fund putins war. You can dress it up you like saying it is the uk version! It is still Russian gas! STOP FUNDING THIS WAR VIA OUR ELDERLY! Shame on you! SHAME ON YOU!!!!

Maria · 11 April 2022

★★★★★ 5/5

Trustpilot

Ian warden made me very welcome

Ian warden made me very welcome, explained all the things I can use, and explained everything I needed to know, nothing was too much for him, gave me time to sign papers ,I love my new home I feel safe and secure

Mrs · 2 December 2024

★★★★★ 5/5

Trustpilot

Everything went smoothly and explained…

Everything went smoothly and explained everything

Mr · 16 May 2024

★★★★★ 1/5

Trustpilot

Dodgy financial department

My mum had to go into a nursing home after having lived in an Anchor flat for many years. She was due a rent refund at the end of the one month notice period and so we left her direct debit in place which was a big mistake. Anchor continued to take rent “in error” and trying to get Anchor to refund all the money they owe to my mum is proving to be very difficult. We get one flimsy excuse after another and mum is still waiting for her refund after 5 weeks. This appears to be either gross incompetence or deliberate delay tactics on the part of Anchor. My advice to other residents based on our experience is not to trust the Anchor financial department, take control and cancel your direct debit early. When you vacate, wait for them to send you an invoice for any outstanding rent and then pay it. This will save you a lot of time, stress and phonecalls chasing them as well as being out of pocket for months.

John · 4 April 2022

★★★★★ 1/5

Trustpilot

St Cements Court Clacton On Sea Phase 1…

St Cements Court Clacton On Sea Phase 1 & 2 disgraceful. Would never consider residing there after visiting. Both have completely changed for the worse over the last few years and I'd say very hazardous now without health & Safety. Both phases are dirty and grubby. Dirty floors and toilets. Tenants seem worse who the managers are moving in. No respect. Managers are useless and not even worth wasting breath to complain to. Earning money under false pretences. To be there in an office would be helpful!!

Chloe · 28 March 2022

★★★★★ 1/5

Trustpilot

I am giving this review for Vicarage…

I am giving this review for Vicarage Court in Gateshead. My mam has lived there for a year now. The place was fantastic until they moved someone in with severe problems. This lady is running rampant, verbally and physically assaulting residents. The residents feel intimidated and no one is doing anything. I’m angry that my mam doesn’t feel safe. They manager isn’t qualified to deal with this and has gone on the sick! The police and ambulance services are always there. They are failing in their duty of care to my mam and the other residents. Please steer clear. I don’t know who made the decision to let this woman live there without the support she clearly needs. There are failing her too. All in all it is a mess and for now, DO NOT move in!

Claire · 28 March 2022

★★★★★ 3/5

Trustpilot

The reason I have not given 5 stars

The reason I have not given 5 stars, well since leaving my house to go into Anchor properties, one thing I miss is my own washer and dryer. I could wash and dry when I wanted.When you move move into an Anchor property you will be on either a time slot of 2 hours, or some properties are go in and use if available.But, the laundry has a deadline, some close as early as 6pm! This isn’t good for people who still work I’ve known laundry warfare! Someone hasn’t removed their clothes OR someone has removed them and boy can that cause trouble.I feel my freedom has been removed with no private washing machine. So if you are thinking of moving into a property (not just Anchor) consider this.In the past managers have been bullies, I remember one for sure, he should have worked in a prison.Plus things, they allow pets, Anchor staff in Bradford are really nice. They have properties in nice areas, but it’s not like my house, which I had to give up.Just a few thoughts. Oh yes My last manager was ok.

Misskitteecat · 23 March 2022

★★★★★ 5/5

Trustpilot

I Dave's guardian angels

I was pottering out in the garden at Willow Court, I was offered a cup of coffee by Alicia, one of the residents. I had just finished removing some unwanted plants, I turned round to pick up my cup from off of the windowsill, and suddenly felt dizzy, the next thing I knew I was laying on the floor. I tried to get up but was unable to move. Then I saw two staff members approaching. Mandy and Nikki, they took charge and stayed with me until the ambulance arrived. Thank-you girls.

David · 22 March 2022

★★★★★ 1/5

Trustpilot

Another fine mess

Brought up by the area manager at the last estate agm was that the fact that Anchor had paid in advance for 2 years worth of gas to all it's buildings from a supplier called Gazprom (Russian outfit). I've yet to find such a supplier that would accept 2 years advance payment. It's fair to say that our area manager hasn't got a clue what she's talking about. You can however enter into a 2 year contract and pay monthly.I've raised this issue here as Anchor customer services have a terrible habit of passing the buck in the hope that tenants will give up and desist. I've already written a review where I've mentioned I've been waiting some 10 months for a response asking Anchor to qualify unit prices in relation to gas and electricity. No response has been forthcoming.So I'll place this review here so there is no excuse. Gazprom supply all Anchor properties with gas. They are reputedly going to the wall which leaves all tenants in a bit of a quandry. 2 year contract or not, if they go to the wall we are in a mess. So Anchor, are you going to attempt to be honest and transparent and tell us what is going on ? Are you going to give the tenants a choice of replacement supplier or just impose one of your own choosing ? At the end of the day, we are the people that have to pay these bills and deserve a say.

Nige · 21 March 2022

★★★★★ 5/5

Trustpilot

Transfer waiting list

I recently had a problem with an internal transfer application request. I spoke to a member of the Application Assessment Team, Daniel, who understood and listened to my issue. He let me take my time to explain to him how I felt. He was polite, thorough, efficient and respectful. It is because of Daniel and the actions he took that I had a positive outcome to my problem that very same day. Thank you again Daniel for being so kind and supportive.

A · 15 March 2022

★★★★★ 5/5

Trustpilot

Great removal men

Great removal men , Hubby and I moved from first floor flat to ground floor , We are gradually decorating the rooms , but taking our time , the wonderful bit about moving to ground floor is we have a a patio , so this year it will be morning coffee outside on the patio .

Madeline · 29 March 2024

★★★★★ 5/5

Trustpilot

Ashiana company is well organised in…

Ashiana company is well organised in the time I have lived at Ashiana with Covid and managers leaving it’s a credit to you for all the hard work you all do to keep things running smoothly. As a resident I am so grateful for all the amenities and security we have here takes the stress out of every day life.

Patricia · 2 January 2024

★★★★★ 5/5

Trustpilot

From visiting

From visiting, viewing and accepting the tenancy, everything was so stress free and guidance was given throughout the process.We are so very happy that we chose Anchor, we love the area and positioning of the housing units, and with neighbours all being of a similar age makes living here very pleasant and enjoyable.

Stuart · 23 May 2024

★★★★★ 5/5

Trustpilot

IN PRAISE OF ANCHOR STAFF AND RESIDENTS

This is about Anchor in general but in particular a member of the Anchor staff, Karen, a site manager at Camborne Cornwall who went to unbelievable lengths to resolve an issue at Anchor Penzance, also to two residents, Iris and Annette who went out of their way to 'mother' me in my dilemma after a gruelling seven hour drive down from the west midlands...these people along with other Anchor staff really are a credit to Anchor

Arthur · 6 September 2022

★★★★★ 5/5

Trustpilot

Alver Quay

Very fortunate to own a property in the Alver Quay complex. The residents have been friendly and welcoming, the sense of community is strong and supportive. The house manager facilitates independent living, but is on-hand should advice or guidance be needed. The cleaner is also ready with a cheerful smile! The Anchor team are knowledgeable and helpful. Alver Quay offers lovely views over the lake, and is close to local shops, a large park and Stokes Bay. One of the most desirable retirement properties in Gosport!!

Nic · 3 March 2022

★★★★★ 1/5

Trustpilot

It never ceases to amaze me.....

It never ceases to amaze me, after close on 2 yrs, trying to get Anchor...then Anchor Hanover....now Anchor again, to responsibly respond to negative comments on Trustpilot! First, it was Chantelle,....then Joseph.....now, Lindsey. All using the same rhetoric. The comments made by residents, or anyone aware of the lack of Duty of Care, the extortionate charges now being made, lack of Health and Safety, not to mention the Bullying and Intimidation, made by both Residents, and/or staff, to the older members of society, who pay to live in Anchor/Hanover Housing, seemingly not being taken seriously.........Anchor's response is always robotic!We live in very difficult times, and it is very obvious that many vulnerable folk are still being 'fobbed-off'.!!!!!Please Anchor, 'pull your socks up', and do something about the continuous unrest in many of your Social Housing units.??

Marion · 28 February 2022

★★★★★ 1/5

Trustpilot

Hi Lynsey

Hi Lynsey Can you please explain why the answer to all the complains are the Same.Most of the the people who leave neg reviews have already been to your complaints department and got no responseYour response /Hello,Thank you for leaving your feedback.I have requested further information through Trustpilot so that I can investigate your comments more thoroughly.Our Customer Relations team are also available on 0345 602 5516, Monday to Friday, 08:00 - 18:00 or by email They can then investigate your concerns and issue a full response in relation to your experience and explain how we can help going forward.Kind RegardsLynsey

Audrey · 25 February 2022

★★★★★ 1/5

Trustpilot

False promises as always.

Our block of flats, like most Anchor properties, have what they term "estate fees". I noticed last year that the fees charged for electricity in relation to communal areas had doubled in price. I was lied to when Anchor explained the estate consumption had doubled as I checked. I should explain that this was prior to the surge in current energy prices so they can't hide behind that excuse.I contacted them back in May 2021 and received a response on 10/06/21 in which they stated they hoped to resolve my complaint within 14 calendar days. It looks good on paper doesn't it ? Well about 3 weeks later I received another response stating that Anchor were sorry they weren't able to resolve my complaint. So that 14 calendar day resolution promise has turned into 8 months and still counting.As is my habit I retain all communications as proof positive should Anchor choose to challenge me. I thought is was just our estate but it seems this sort of attitude exists on most Anchor properties. Just where is that extra thousand pound or so overcharge for just one service across a number of estates going ? It certainly isn't benefitting the tenants.I wait in anticipation for the usual smarmy reply from Anchor asking me to provide more detail to look into my case. Anchor, just don't bother. You know who I am and you've already had 8 months to resolve this. For once get off your corporate rumps and do what your paid for and what you promise the public you do.Re the response from Lynsey:This goes to prove that Anchor either can't be bothered to revisit my complaint or don't keep a copy on their systems. Try reading the emails exchanged between Anchor and myself. Considering my complaint has been open for over 8 months and they've not confirmed a resolution or a date, it speaks volumes.

Nige · 21 February 2022

★★★★★ 5/5

Trustpilot

Our estate manager Kerry Wilkes helped…

Our estate manager Kerry Wilkes helped to make our move faultless and stress free. Explaining procedures, sign ups and collection of keys for our new dream home. Managing repairs to our new home in a timely manner. We are now looking forward to creating new memories and spending time in our garden.

Susieackroydymail.com · 5 June 2024

★★★★★ 1/5

Trustpilot

AVOID at all costs, diabolical company!!

In one sentence, the property and company from hell.Avoid at all costs is my only advice!Hubby and I decided that as we were getting older, it would be a good idea to look into somewhere safe and secure to live ready for retirement. We contacted Anchor as they had a couple of sites in our area (Andover), within approx. 5 weeks we had a call to say that a flat had become available, so we went to view. It was admittedly small, but we looked pass this and had a vision as to what we could do. When we viewed the previous tenant still had her belongings in there, so you didn't really get to see what lay underneath!!!! was we in for a surprise. It was absolutely filthy and the entire place needed decorating, there was a huge damp area in the bedroom and some guy was sent out and he just painted a white substance over the top of it and within 12 weeks it started to rear it's ugly head again.Anyway our main issue with Anchor is there absolute poor customer service, it really is diabolical. We had an abusive neighbour and he just got beyond a joke so we reported him to our site manager, well she was just useless, all she wants to do is sit in her cosy little office all day, eating and video calling people and then when you go to see her regarding issues, she just wants to show you pictures on her phone of her dog and grandchild, which quiet frankly is the last thing I want to see when a neighbour is using foul language and verbally abusing us. Also all she did was complain about the job and say how she wants to retire as too much is being put on her, well if that is the case then pack up and go and get someone on site who will help and care about things. I can honestly say that everyone I spoke to on the site had not one positive thing to say about her and many of them were afraid to approach her, which is indeed a very sad situation. So thought it would be better to go directly to Head Office customer services, well don't bother because they are just as bad, they don't respond to emails and if you call them they say they will call you back, which as you can guess never happens. I do believe that they just think that the older generation do not have a voice, hence their ignorance!Fortunately for us a flat became available at where we used to live and we jumped at the chance of going back to our previous area and landlord as they really go above and beyond to look after their tenants, something Anchor most certainly DO NOT do!!So in total we lived at Bracher Close Andover for 7 months, for us the most miserable time of our lives. I wish I could say that was the end of the situation, but oh no. We overpaid on our rent so were owed money by Anchor, we completed and mailed back to them the form to claim our rent back and after 4 weeks heard or received nothing back, after sending 5 emails to 5 different departments I finally got a response from the finance team, they informed me I would have to wait up to another 21 days, well you can imagine my disgust and horror to this and I emailed them back and said simply that was not acceptable as would be then 7 weeks wait for the refund, yes I did have a lot to say in the email and guess what it obviously worked as got the refund the next day.I would just like to point out that Anchor say in their glossy leaflets, that they offer a safe and secure way of living, this for us was oh so untrue. The main door to our block of 6 flats had the spring mechanism removed so 9 times out 10 the main door stayed opened. About 4 to 6 weeks before we moved out our elderly neighbour downstairs, who is in her 90's, was woken up by a man getting into her bed, we were absolutely furious when we heard about it from her carer and to top it all do you think that the oh so fabulous (NOT) site manager did anything about the door, NO of course not, when we moved out the spring was still missing and the door being left open or ajar, absolutely shocking and disgraceful, Shame on you Anchor.So to all you readers out there, please think long and hard before committing to living with Anchor and especially if you are thinking off moving an elderly relative into one of their properties, do you research and read all the other reviews out there for Anchor, you may be surprised at what you read.Additional updateI have to laugh I leave my review as above and Anchor now get in touch!! As I stated to them it's a bit late now, would of liked help and support during the time of issues, not some months later. They have caused us nothing but a headache, unnecessary costs from having to decorate, clean and have new carpets in their flat. Then on top of that 2 actual moves in the space of 7 months because of the lack of support, we had no option other than to move because they just didn't care about anyone's welfare there. A total and utter shambles and uncaring company, so glad to off moved on.

Sarah · 9 February 2022

★★★★★ 5/5

Trustpilot

I love my new flat . I lost my husband in .September and needed to move it came at the time . And Shirley the house manger is fantastic

The House maneger Shirley is fantastic

Janet · 18 April 2024